Studies show that in the U.S., 76 percent of calls from an unidentified or unfamiliar number are left unanswered. While the deployment of the STIR/SHAKEN framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not.
Communications play a critical role in keeping people connecting, businesses running and commerce flowing. The fact that consumers are less likely to answer their phones is not a new problem, and now the rules are changing on how calls are being delivered through the network with the implementation of STIR/SHAKEN.
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Mobile number porting frees India’s consumers and businesses to keep their mobile number when switching service providers. Mobile Number Portability (MNP) is good for businesses, consumers and the industry because it provides customers with choices, which drives competition and innovation. Since 2011, MNP Interconnection Telecom Solutions India (MITS), an iconectiv subsidiary, has managed over…
With PortData Validate organizations such as financial institutions, healthcare providers, insurance companies and identity aggregators can be authorized to access number porting data for fraud mitigation. This helps companies in their efforts to guard against account takeover or assess risk before confirming a transaction.
STIR/SHAKEN is a now widely-adopted protocol enabling telecoms to feed calling party attestation info to consumers when they receive a call from businesses and organizations of all types and sizes. George Cray, iconectiv Senior Vice President of Product along with an expert from CTIA, sits down with Dan Baker, editor from Black Swan Telecom Journal, to discuss the adoption of initiatives like…
Retailers and other businesses lose an average of $1.82 billion annually to callback fraud, according to the Communications Fraud Control Association. A newly released iconectiv use case describes how one major retailer that lost $400,000 in a single callback fraud incident, opted to address the issue by banning all callbacks to the country where the fraud originated before realizing that there…
The Signature-based Handling of Asserted information using toKENs (SHAKEN) framework helps mitigate illegal robocalls and helps consumers once again trust the number displayed on their caller ID. The catch is that legitimate calls from outside the U.S. are at risk of being caught in SHAKEN’s net.
It is time consuming for federal agencies to research and compare dozens of telecom service providers. That’s why the U.S. General Services Administration created the Enterprise Infrastructure Solutions (EIS) program, which provides agencies with a single, convenient resource for quickly identifying their options. A new use case explores how iconectiv’s Common Language enables agencies to quickly…
To avoid consumer frustration of waiting on hold for a long time, many retailers, government agencies and other organizations provide people with the option of leaving a callback number instead of staying on hold. The catch is that callbacks also enable fraudsters, who leave International Premium Rate Numbers (IPRNs), to take advantage of a retailers’ customer-first approach.
