news & events

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
May 4, 2020

Expanding the Role of Toll-Free Voice Lines While Ensuring Consumer Trust

iconectiv will join the Mobile Marketing Association (MMA) for a webinar, Numbers Matter: Building Brand and Keeping Customer Trust in Omni-channel, that will explore the growing role of toll-free numbers for customer engagement. This will include a closer look at how toll-free numbers can be used to improve revenue and relationships. With trust paramount, brands are rediscovering the power of toll-free numbers for calls and texts that benefit from the underlying confidence customers have in the toll-free channel.

April 14, 2020

Live Webinar Co-hosted by iconectiv and VanillaPlus Focuses on Establishing Consumer Trust with RCS for Business Messaging

VanillaPlus and iconectiv will host a free webinar, How Telcos Can Rebuild Trust In Communications with Rich Communication Services, on April 22, 2020, 3 p.m. UK | 10 a.m. ET. The webinar offers an in-depth conversation with industry visionaries who are building the next wave of B2C communications on a trusted foundation that will ultimately help protect businesses, promote customer-brand relationships and better engage consumers.

March 27, 2020

Will Efforts to Block Illegal Robocalls Negatively Impact Legitimate Businesses?

With illegal robocalls representing nearly half of all unwanted calls in 2019, the new Signature-based Handling of Asserted information using toKENs (SHAKEN) is helping to rebuild consumer confidence and trust in the U.S. by mitigating the impact of the criminals. However, as international calls will also pass through the SHAKEN service, overseas service providers need to be fully aware of the process to ensure their calls are properly authenticated and verified, and not inadvertently blocked due to lack of trust in the authentication information or lack of authentication altogether.

March 27, 2020

¿Tendrán un impacto negativo sobre los negocios los esfuerzos por bloquear las llamadas automáticas ilegales?

Como las llamadas automáticas ilegales representan casi la mitad de las llamadas indeseadas en 2019, el nuevo manejo basado en firmas de información confirmada mediante toKENs (SHAKEN) está ayudando a recuperar la confianza del consumidor y confiar en que EE.UU. está mitigando el impacto de los delincuentes. Sin embargo, como las llamadas internacionales también pasaran por el servicio SHAKEN, los proveedores de servicios extranjeros deberán comprender muy bien el proceso para garantizar que sus llamadas sean correctamente autenticadas y verificadas, y no inadvertidamente bloqueadas por desconfiar en la información de autenticación o falta de autenticación.

March 24, 2020

Removing the Risk That Could Impede Adoption of Rich Business Messaging

Rich Business Messaging, powered by Rich Communication Services (RCS), is poised to be the new wave of messaging technology offering enhanced features like read receipts, video, group chat and paying for services. In order for it to live up to its potential, service providers and businesses must provide consumers with the information they need to verify the authenticity of Rich Business Messaging chatbots and the conversations they represent.

February 19, 2020

As Caller ID Spoofing and Illegal Robocalls Skyrocket, Regulators, Service Providers Can Restore Trust in Caller ID

As a trusted partner in the global communications ecosystem, iconectiv is helping to address this growing, global problem with the launch of TruReach Certify. TruReach Certify is the foundation that helps ensure only legitimate and trusted entities can participate in the STIR/SHAKEN Caller ID ecosystem. It helps service providers authenticate caller IDs from law-abiding subscribers and businesses so consumers can trust caller ID information.

Speaking Engagements

MEF RCS Roundtable Spain

As the critical foundation of trust in communications is eroding, RCS, as a new technology has the opportunity to get it right — right from the start. By building in verification and authentication capabilities, RCS can drive consumer trust in rich business messaging content.

May 12, 2020

Numbers matter: building brand and keeping customer trust in omni-channel

More than 42 million toll-free voice numbers are in use today, many of which are associated with the world’s most well-known brands. Originally used for inbound calls, businesses are now discovering these numbers are a powerful tool for customer engagement – particularly when it comes to texting. The numbers you use need to open doors, which is becoming increasingly difficult at a time of growing distrust in communications. In this webinar, industry experts will provide practical tools for how to improve revenue and relationships while navigating the new rules for keeping customer trust.

May 12, 2020
Online

CFCA KNOW Session - Unintended Consequences: Are you at Risk When Assessing Risk?

Clearly, mobile phone numbers have become THE primary personal identifier.

Jun 11, 2020

"Answering the Call’ – iconectiv Principal Solutions Engineer John Haraburda at Enterprise Connect 2020

iconectiv Principal Solutions Engineer John Haraburda will host a session on Tuesday, August 4th from 7:15-7:45 am during Enterprise Connect 2020’s exclusive breakfast briefing sessions.

Aug 4, 2020
To Be Announced

Events

MEF RCS Roundtable Spain

iconectiv, Director of Product Management, Cliff Holsenbeck, will join MEF on Tuesday, May 12th at 6:00am EDT for a roundtable discussion on Rich Communication Services (RCS) and building customer trust.

May 12, 2020

Numbers Matter: Building brand and keeping customer trust in omni-channel

iconectiv will be presenting “Numbers matter: Building brand and keeping customer trust in omni-channel.”

May 12, 2020
Online

ITW 2020

iconectiv will join global carriers, mobile/wireless operators, Internet service providers, Voice over IP providers and technology partners from the voice, Data, Satellite, sub-sea and fixed line markets for the 12th annual International Telecoms Week in Atlanta, Georgia.

Jun 14, 2020
Hyatt Regency & Marriott Marquis, Atlanta, Georgia

Common Language® IAB &TAG Meeting

The Common Language International Advisory Board (IAB) and Technical Advisory Group’s (TAG) will be held virtually from iconectiv headquarters in Bridgewater, NJ. The advisory board discusses topics impacting the telecommunications industry, while the TAG session addresses day–to-day operational

Jun 16, 2020
Virtual Event

CFCA KNOW Session - Unintended Consequences: Are you at Risk When Assessing Risk?

iconectiv, CTO, Chris Drake, will present a Communications Fraud Control Association (CFCA) Summer of Education KNOW Session, Thursday, June 18th at 11:00am EDT based on PortData Validate and the importance of authorized data.

Jun 18, 2020

Enterprise Connect 2020

iconectiv will join industry's vendors, channel partners, analysts and consultants to focus on the issues central to enterprise communications and collaboration at Enterprise Connect 2020 at San Francisco's Moscone Center in California.

Aug 3, 2020
Orlando, Florida