Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

press release

How Can We Safeguard the Booming Global Mobile Money Market from Fraudsters?

More consumers than ever before are turning to their mobile devices to conduct banking transactions via SMS and Rich Communications Services (RCS). In fact, the Global Mobile Money Market size was valued at USD 4.24 Billion in 2020 and is projected to reach USD 31.88 Billion by 2028, growing at a CAGR of 28.67% from 2021 to 2028. But, while the opportunity for the booming mobile money market is great, it does not come without challenge – specifically around the mobile wallet itself. During the CFCA Summer Education Event session, “Protecting the Mobile Wallet: Why Number Portability is Critical to Safeguarding Mobile Banking,” iconectiv’s Jonathan Herttua, Director of Information Solutions, and Carolyn Knight, Senior Account Manager for the company’s United States Local Number Portability (LNPA) team will examine how number portability data can be used in a new way to help keep mobile money safe for customers and banks.
May 24, 2022
press release

How Can Telecom Operators Grow Their Businesses While Mitigating Risk?

Service providers are under significant pressure to sustain revenue growth and profitability while delivering new digital services. At the same time, regulations, technology disruptions, intensifying competition and changing customer demands are also placing telecom operators at a financial and operational crossroads: How can they grow their businesses while reducing cost and mitigating risk? During an upcoming webinar, “Driving Financial Decisions and Compliance with Fixed Asset Management”, iconectiv’s Eyad Alqadi, Regional Director for Europe Middle East and Africa (EMEA), and John Hayes, Senior Director, will explore the role that FAM plays in providing critical information to drive financial decisions and ensure compliance.
May 17, 2022
press release

Toll-Free Calls to Benefit from Nation’s Robocall Mitigation Efforts

As part of its new policy, the Secure Telephony Identity Governance Authority (STI-GA) has approved iconectiv as a responsible organization (RespOrg), allowing it to verify the identity of the businesses and contact center operators authorized to use toll-free telephone numbers on our RespOrg. Industry initiatives such as STIR/SHAKEN are rebuilding consumer confidence in voice calls. As a RespOrg, iconectiv now can help verify the identity of the businesses and contact center operators authorized to use toll-free telephone numbers on our RespOrg to help ensure that their outbound calls are not mistakenly flagged as spam.
May 12, 2022
press release

With Voice and Messaging Communications, Trust is a Two-Way Street

The past few years have demonstrated just how much we depend on our mobile phones – for services, connection and convenience. As a result, digital transformation is gaining significant momentum, and identity verification is becoming more critical than ever. Businesses need to have trust in knowing who their customers are and consumers need to trust that the company that is calling or texting them is indeed who they say they are. In a recent interview with Mobile World Live, iconectiv Senior Vice President George Cray provided insights on how the industry is working to re-establish trust in the global communications ecosystem and the role that iconectiv plays in pushing digital transformation forward while ensuring service providers comply with regulations.
May 2, 2022
press release

Do You Take Calls from Numbers You Don’t Recognize? Odds Are, You Don’t

In this day and age, where so many in-person interactions have been replaced with remote engagements, digital transformation has become fundamental. As a result, businesses and consumers are relying on their mobile devices more than ever – utilizing voice and text communications to navigate their personal and professional lives. But with more than 85 billion spam phone calls being placed globally each year – costing trillions of dollars in lost business and productivity – keeping both the voice and messaging ecosystem safe for consumers and attractive to business is critical. In a recent interview with Mobile World Live, iconectiv CTO Chris Drake answered these questions, and discussed how to further build trust in communications, insights on new solutions to better identify legitimate businesses and more.
Apr 25, 2022
press release

How Service Providers are Weeding Out Illegal Robocalls, SMS Spam and Other Fraud Before It Reaches Consumers

Each year, communications service providers (CSPs) worldwide lose over US$39 billion to fraud such as illegal robocalls, SMS phishing (“smishing”) and “wangiri” callback schemes, according to the Communications Fraud Control Association (CFCA) and analyst firms. During the panel session, “Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud,” iconectiv telecom fraud expert David Estes will discuss how CSPs are upgrading their existing call-blocking analytics to identify calls from high-risk and unallocated number ranges and suspicious premium-rate numbers.
Apr 22, 2022
press release

iconectiv Toll-Free-Number Expert Mike Gilbert Elected ATIS SNAC Co-Chair

Years of illegal robocalls, SMS spam and fraud have undermined consumer trust in voice calls and text messages, including those from toll-free numbers. Restoring trust is critical for service providers and all the retailers, schools, healthcare providers and other organizations that depend on toll-free numbers to inform and engage consumers. As a new co-chair of the ATIS SMS/800 Number Administration Committee (SNAC), iconectiv Senior Account Director Mike Gilbert will oversee key toll-free number industry initiatives such as ensuring consumer trust in voice calls and text messaging.
Apr 21, 2022

In the news

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CSPs must adopt a common language to ensure optimised operations

iconectiv estimates that CSPs lose up to 20% of their annual capital expenditure—$65 billion industry-wide—because of communication challenges, asset complexity and misunderstood inventory. Under pressure to deliver 5G, edge computing, virtualized networking and other capabilities, CSPs are using a common language for the deployment, interconnection and management of physical and virtual assets. In this VanillaPlus article, Eyad Alqadi and John Hayes explain how common language provides visibility for CSPs and their external organizations—such as partners and vendors—to easily understand and optimize their assets.
Feb 25, 2022
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Registered Caller: A Centralized Registry Service to Collect, Vet and Send Enterprise STIR/SHAKEN and Rich-Call-Data to Consumers

STIR/SHAKEN is a now widely-adopted protocol enabling telecoms to feed calling party attestation info to consumers when they receive a call from businesses and organizations of all types and sizes. George Cray, iconectiv Senior Vice President of Product along with an expert from CTIA, sits down with Dan Baker, editor from Black Swan Telecom Journal, to discuss the adoption of initiatives like Registered Caller.
Jan 7, 2022
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Tuning Your Selling Approach For 2022

The science of selling is constantly evolving. Over the last several decades, selling has become more capital intensive, data driven and teamwork oriented. Several secular forces have been changing the nature of selling incrementally over time. Peter Ford, Head of Information Solutions Business at iconectiv, shares his insights on allocating the most effort toward the biggest customer opportunities.
Dec 28, 2021
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Trusted Communications: Authenticating Calls with Delegate Certificates

People simply do not answer the telephone anymore unless they unequivocally know who is calling. That is hurting legitimate businesses that rely on voice calls to reach their customers. In the latest Network Media Group panel, experts from iconectiv, CTIA, and T-Mobile address the industry's progress in restoring consumer faith and confidence and how a new policy change is helping simplify the verification process.
Nov 5, 2021
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5G: The Universal Structure for Service Providers

Multi-access edge computing, virtualized network function and 5G give service providers powerful new ways to maximize scalability, flexibility and operational efficiency while enabling new services and revenue streams. In the latest Network Media Group panel, experts from iconectiv and AT&T explore how a common naming strategy plays a fundamental role in unlocking the true promise and commercial value of 5G.
Nov 5, 2021
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STI-GA Enhances STIR/SHAKEN Functionality to Authenticate Broader Range of Calls

Representing a major advance for the industry-driven work to mitigate illegal robocalls, the Secure Telephone Identity Governance Authority (STI-GA) announced the launch of new STIR/SHAKEN functionality. Beginning October 22, the new software expands caller ID authentication reach with the use of delegate certificates that allow Resp Orgs—the companies responsible for assigning toll-free telephone numbers—to directly join the SHAKEN ecosystem.
Oct 20, 2021
article

Selecting the Best Messaging Model for Your Business From Short Codes, Long Codes, and Toll-Free SMS Texts

The business messaging landscape constantly evolves as new technology advancements and innovative ways to engage customers disrupt the ecosystem. For businesses wanting to keep conversational commerce flowing while also engaging with customers cost-effectively and securely, it's essential to understand each messaging type and in which scenario they're most beneficial. In the latest Total Retail article, iconectiv’s Cliff Holsenbeck explores messaging models that will drive the future of business communication and what companies can do to adapt to these models.
Oct 7, 2021

Events

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SIPNOC 2022

iconectiv will be joining operational personnel and engineers from service providers of all sizes at SIPNOC 2022 from March 21-25, 2022 as a platinum sponsor. Whether you’re a contact center operator or government agency, restoring consumer trust and increasing call-answer rates is critical.
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Common Interest Group on Routing and Rating Working Group (CIGRR)

iconectiv will host the second quarter Common Interest Group on Rating and Routing (CIGRR) work group session virtually on April 5th – 7th, 2022. This three-day virtual meeting provides an interactive forum for CIGRR to recommend advanced direction to the TruOps Telecom Routing Administration (TRA). TRA is the primary source of numbering, routing, and rating data in support of an intercompany information exchange process for the telecommunications industry. TRA provides data and services for…
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Mobile Carriers Show 22

CCA’s Mobile Carriers Show is the only North American event to focus exclusively on smart strategies, technology innovations, and business opportunities for carriers in this increasingly mobile world. As a result, it brings together more senior decision makers from more carrier organizations than any other tradeshow in the United States. The educational program at MCS 2022, along with its networking opportunities and exhibit hall, will explore technology trends that are changing the way we…
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Telecom Fraud & Risk Management Forum Africa

This event seeks to discover up-to-date methods and strategies in preventing fraud attacks and minimizing revenue leakages. This event will carry the best presentations from the industry top speakers with an insight into the future of preventing telecom fraud.
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iconectiv at ITW 2022

iconectiv will join international carriers and messaging providers at ITW 2022 in National Harbor, MD from May 9-12, 2022. iconectiv experts will be on-site to talk about the benefits of iconectiv’s TruReach Toll-Free 8MS solution in ensuring communications connectivity.
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Fixed Asset Management for the Telecom Industry

You are cordially invited to an exclusive summit of telecom industry leaders for an interactive discussion on the business impacts that new financial regulations and asset management challenges have on telecommunication companies in the region.
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Back to the Future

The Global Mobile Money Market is booming. Originally valued at USD $3.4 billion in 2019, it is expected to grow to USD $25.76 billion by 2027, as more consumers than ever before are turning to their mobile devices to conduct banking transactions via SMS and RCS. And while the opportunity for the burgeoning mobile money market is great, it does not come without challenges – specifically how to safeguard the mobile wallet against bad actors.   iconectiv will join operators, risk…

Speaking Engagements

speaking engagement

SHAKEN Goes Global: Opportunities and Challenges for Service Providers and Regulators Worldwide

Keeping the voice ecosystem safe and attractive for consumers and business is an objective we all share. Fortunately, progress with STIR/SHAKEN, centralized caller verification via Registered Caller™ and the emergence of Rich Call Data is having a significant impact on the way we connect and communicate.
speaking engagement

Rich Call Data (RCD) Best Practices: Building Trust for Future Success

With illegal robocalls now representing nearly half of all unwanted calls in the U.S., according to the FCC, it’s no wonder that the lion’s share of calls from unidentified or unfamiliar calls (76%) are left unanswered. While verified information and initiatives like STIR/SHAKEN have helped mitigate illegal and unwanted robocalls, the telco industry must continue to develop additional frameworks to protect consumers and businesses.
speaking engagement

Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud

During the panel session, “Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud,” iconectiv telecom fraud expert David Estes discussed how CSPs are upgrading their existing call-blocking analytics to identify calls from high-risk and unallocated number ranges and suspicious premium-rate numbers.
speaking engagement

Driving Financial Decisions and Compliance with Fixed Asset Management

This session will explore the role of a universal Fixed Asset Management (FAM) structure in the deployment, interconnection and management of service providers’ physical and virtual assets. 
speaking engagement

Protecting the Mobile Wallet: Why Number Portability is Critical to Safeguarding Mobile Banking

The Global Mobile Money Market is booming. Originally valued at USD $3.4 billion in 2019, it is expected to grow to USD $25.76 billion by 2027, as more consumers than ever before are turning to their mobile devices to conduct banking transactions via SMS and RCS. And while the opportunity for the burgeoning mobile money market is great, it does not come without challenge.   One of the biggest is around the mobile wallet itself. Since users’ mobile wallets are associated with their…
speaking engagement

How Verification is Helping Maintain the Integrity of Voice Calls

Studies show that in the U.S., 76 percent of calls from an unidentified or unfamiliar number are left unanswered. While the deployment of the STIR/SHAKEN framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not.
speaking engagement

Answering the call: How verification is critical to CX success

During this session, iconectiv and CTIA will explore how Registered Caller, their joint initiative, provides a centralized telephone number registry service that enables vetting and verification of enterprise caller ID and rich call data, helping ensure that legitimate and wanted calls are reaching consumers and boosting trust in the integrity of voice calls.