TruNumber® Gateway

iconectiv TruNumber Gateway serves as the critical link between a communications service provider (CSP)’s internal operations and the external telecommunications network. It connects CSPs to national clearinghouses, dramatically simplifying and expediting the entire portability process.

By working with a trusted gateway provider, CSPs can enable seamless number portability for their customers within their network. This collaboration ensures that the transition of ported numbers is smooth and efficient, reducing operational costs and complexity through automated porting processes. 
TruNumber Gateway streamlines back-office systems and automates portability transactions, including updates to network elements during number porting changes. This approach not only minimizes human errors but also enhances overall efficiency, ensuring that ported numbers can successfully deliver calls and messages without errors within minutes of the requested change.

eliminating customer challenges by seamlessly managing number porting

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combat revenue loss

If porting numbers and gaining new customers is handled poorly, it can result in revenue losses and damaged brand reputation. TruNumber Gateway enables CSPs to streamline and automate the number porting process, reducing operational costs and minimizing errors. This efficiency allows for faster and more reliable porting of new users, accelerating revenue generation by quickly onboarding new customers and enhancing overall service quality. 

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avoid customer dissatisfaction

Any delays or gaps in connectivity can cause frustration and trigger a bad relationship from the start. The number porting experience should be painless for the consumer and CSPs. You can rely on TruNumber Gateway to automate the porting process without errors so customers can switch seamlessly, resulting in quicker service activation and fewer disruptions. This reliability and speed in handling portability transactions leads to higher customer satisfaction and trust.

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manage volume transactions

Handling a high volume of porting transactions can be challenging and inefficient, leading to delays and customer dissatisfaction. Keeping up with changes in national portability regulations and adapting to compliance requirements adds even more to the complexity. TruNumber Gateway makes porting seamless for customers and efficient for service providers as it’s built to handle high capacity/high throughput to meet demanding Tier 1 carrier requirements.

how TruNumber Gateway can help

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Number portability presents revenue-generation opportunities for CSPs as they efficiently port the numbers of new subscribers from competing networks to their own. Afterall, the quicker a new customer can be ported, the quicker a CSP will begin to see revenue from that customer. Efficient porting helps by:

  • Providing a simpler way for extended teams to access routing, rating and network maintenance information.
  • Enabling teams to make more informed business decisions enabling them to optimize their operations and provide even better customer service.
  • Ensuring accurate invoicing and billing so that no money is left on the table and that customers are not overcharged.

Automating the entire number porting process end-to-end eliminates the possibility of human-error and the risks associated with manual processing. TruNumber Gateway reduces operating costs and complexity by:

  • Providing user friendly port management tools that streamlines roaming processes and simplifies network grooming.
  • Managing volume transactions in a cost-effective and efficient manner.
  • Automating the process of paying roaming partners, which can be very complex and time-consuming.
  • Providing authoritative number porting data so that calls and messages can be optimally routed.

Deploying custom or in-house built solutions can be time consuming and may require expensive testing and troubleshooting. With TruNumber Gateway, CSPs will get a dynamic, skilled and highly experienced team to integrate, manage and support the solution, freeing up more time to:

  • Create an automated, elegant flow-through porting process to ensure a graceful migration for CSPs and a simple, consistent process for subscribers.
  • Remain fully compliant with industry requirements.
  • Offer port order provisioning, as well as integration with all internal Operating Support Systems/Business Support Systems (OSS/BSS), including customer care and billing systems.
  • Minimize deployment delays by avoiding unwieldy, unreliable in-house custom-built tools.
  • Respond to porting requests within timeframes specified by regulators, avoiding possible penalties.

CSPs can avoid the time-consuming process of specifying, developing, implementing, testing and troubleshooting an unproven in-house solution. Using the industry proven TruNumber Gateway platform helps by:

  • Ensuring that your porting process is continuously monitored and any abnormalities are spotted early.
  • Providing configurable workflow timers that deliver notifications and alerts that help you respond to porting requests within the time limits specified by regulators, thus complying with number portability Service Level Agreement (SLA) rules and avoiding potential penalties.
  • Supporting multi-vendor Network Element Management Systems.
  • Allowing timely compliance with industry changes and mandates thanks to high-performance local processing from the national number portability database.
overview
faster revenue generation
reduced operating costs and complexity
minimized implementation risks
training and managed support services

featured customers

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select the right gateway platform for your business

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domestic and international gateways

TruNumber Gateway is a flexible, scalable and comprehensive number porting platform that automates and simplifies the process of transferring phone numbers between CSPs. Available in the United States, Canada and other countries globally, it streamlines the exchange of porting messages, minimizes human errors, reduces operating costs and ensures reliable number porting. With seamless OSS/BSS integration, it offers cost-effective and high-performance transaction processing capable of handling a high volume of ports. TruNumber Gateway is compliant with local portability regulations aiding CSPs to meet all requirements. Available as a turnkey solution or a managed service from a service bureau, it offers flexibility regardless of the model you chose, allowing you to focus on your core business of delivering the best quality service to your subscribers. 

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local service management system

TruNumber Gateway LSMS is a standalone high-performance local service management system that empowers a broader range of departments to directly access accurate, reliable and authoritative port-corrected phone number data history. CSPs within the U.S. or Canada can use TruNumber Gateway LSMS to provide porting data history to other teams within their organizations without impacting the operation and efficiency of their Gateway that handles the port switching process. This allows them to gain additional flexibility and agility to search the databases as needed while simultaneously helping to reduce Capex and freeing up internal resources. With this direct access, teams can make more informed business decisions regarding routing, rating, billing and network maintenance enabling them to optimize their operations and provide even better customer service.

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porting as a service

Not ready to host an in-house solution or prefer to outsource the current system to free up internal resources for other revenue generating priorities? Let iconectiv handle the porting transactions. Our porting as a service provides a modern, frictionless, end-to-end number porting solution. Designed to handle automated and non-automated transactions, it ensures a seamless customer onboarding experience with an SLA-backed performance of 99.9% minimum availability. iconectiv’s turnkey solution provides all the required services and many optional ancillary services. With an intuitive dashboard providing real-time results and extensive reporting, it ensures complete visibility from order receipt to completion. Adhering to the highest industry standards, iconectiv maintains end-to-end security and reliability to reduce costs, simplify maintenance and ensure robust business rule application.

get started with TruNumber Gateway

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Accelerate your porting

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See how Gateway helps service providers gain market share while reducing their risks and costs.

Implementing portability

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An in-depth look at the multiple options for service providers as they integrate portability.

A healthy porting process

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Learn how TruNumber Gateway monitors performance to ensure a smooth porting process.

Numbering intelligence

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Promoting customer choice and convenience with market-leading number portability clearinghouse and gateway solutions.

Extend porting intelligence across your organization

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See how TruNumber Gateway LSMS extends real-time porting data across organizations to enhance routing and billing, reducing costs and improving compliance.