support you can depend on

support you can depend on

which product do you need help with?

Please select your product from the list below.

If you are looking for general contact info, please visit our contact page.

report security vulnerabilities

We take security seriously at iconectiv from the design, implementation, operation and management. If you are concerned about a potential security vulnerability please send email to security@iconectiv.com. Vulnerability information can be extremely sensitive. We will provide information for a secure way to transfer data.
 
It is important to include at least the following information in the email:

  • Contact name, and company if applicable 
  • Websites, and products and versions affected.
  • Describe potential vulnerability
  • Supporting technical details (such as system configuration, traces, description of exploit/attack code, sample packet capture, proof of concept, steps to reproduce the issue)