how can we help?

Please select from the list below. If you are looking for general contact info, please visit our contact page.

Calling Number Verification Service

Phone: +1 877-220-9298
Email: stipa-helpdesk@iconectiv.com
Website: authenticate.iconectiv.com

iTRS

Phone: +1 877-220-9298 
Email: itrs-helpdesk@iconectiv.com

Number Portability Administration Center (NPAC)

Phone: +1 844-820-8039
Email: lnpa-acct-mgmt@iconectiv.numberportability.com
Website: numberportability.com

report security vulnerabilities

We take security seriously at iconectiv from the design, implementation, operation and management. If you are concerned about a potential security vulnerability please send email to security@iconectiv.com. Vulnerability information can be extremely sensitive. We will provide information for a secure way to transfer data.
 
It is important to include at least the following information in the email:

  • Contact name, and company if applicable 
  • Websites, and products and versions affected.
  • Describe potential vulnerability
  • Supporting technical details (such as system configuration, traces, description of exploit/attack code, sample packet capture, proof of concept, steps to reproduce the issue)