be part of the team
A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills and experience are our most valued assets. We offer a competitive and comprehensive package that includes competitive base and incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training. In addition to our full-time positions, we offer internships for students through our Intern University program and internships for professionals returning to the workforce through our affiliation with the Path Forward organization.
We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Applicants have rights under Federal Employment Laws (FMLA, EEO, EPPA)
accommodations for applicants with disabilities
iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at email@example.com. Please use "Accommodation Request" as the subject line of your email or call us at 732-699-4414.
iconectiv is seeking a senior technical professional who is highly driven to have an impact on the communications sector by helping to solve complex issues and enable new capabilities at scale. This role reports into the CTO organization and the candidate will participate in industry initiatives in standards bodies as well as various industry associations and other forums in order to contribute to iconectiv serving as a good and neutral steward to the industry.
The candidate will serve as Chair for some initiatives as well as editor or contributor for others. Internally, the candidate will brief iconectiv stakeholders on applicable industry initiatives as well as exploring strategic implications. The candidate will also ensure the company perspective is understood and radiate this perspective outwards by working with key industry stakeholders. The candidate will have ownership for advancing certain initiatives as well as contribute to iconectiv strategic planning.
In addition to industry standards and associations, the candidate will also engage with regulatory and legislative stakeholders as part of the role. This candidate will have no direct reports however will own certain initiatives which will involve collaborating with other iconectiv staff as appropriate.
The specific duties include the following:
•Represent iconectiv as a neutral and trusted advisor to the industry in various forums, whether as Chair, Editor or Contributor.
•Ensure there is thorough inbound briefing and alignment internally for industry-driven initiatives and that the company perspective is communicated outwards as appropriate.
•Take ownership for advancing certain initiatives within iconectiv, including organic and inorganic approaches, and contribute to the strategic planning process.
•Serve as a resource to product marketing and corporate communications, assisting with copy and delivering industry webinars
•10+ years industry relations and/or regulatory/standards experience in the communications sector
•Strong familiarity with technical aspects of numbering, addressing, and identity as well as other identities used in the sector
•Strong facilitation and persuasion skills as well as successful interaction with senior executives
•Must possess excellent written communication, presentation skills and business acumen.
•Occasional travel may be required
The candidate will be a key member of financial planning and analysis team supporting product line management. Responsibilities include leading the annual budgeting process, creating monthly forecasts, identifying variances and implementing corrective action as necessary. The role will be responsible for identifying process improvements, and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies.
•Drive and cultivate collaborative relationships with Product Management to facilitate an understanding of key business drivers of the financial results.
•Evaluate product performance to ensure consistency with short-term and long range goals.
•Coordinate and provide high quality budget and forecasts including variance analysis.
•Drive the communication and development of key performance indicators
•Monitor, track, and proactively report business performance, identifying issues, opportunities and challenges.
•Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.
•1 - 3 years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing
•Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
•Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.
•Highly effective written, verbal, and presentation communication skills.
•Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.
•Proven ability to work across organizations, influencing change and delivering results.
•Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros
The ideal candidate must have an understanding of the industry, know the customers and have a fundamental understanding of where the market is going. The product marketing specialist will be responsible for deploying, and coordinating the corporate and product marketing initiatives globally. The ideal candidate will assist in the development of product positioning and messaging to help ensure product differentiation. The candidate will assist with market research, market analysis and competitive analysis and contribute to the creation of sales enablement tools.
•Have experience in market research techniques
•Develop and execute on Product Go-to-Market and Product Launch plans
•Conduct market research and analysis and bring relevant information to the internal teams in clear and actionable ways.
•Assist in the development of messaging and sales enablement content that can effectively be used across departments and leveraged by corporate communications and sales.
•Conceive of and develop content to support lead generation campaigns.
•Coordinate and effectively prioritize, oversee and facilitate projects and requests.
•Work with Sales and Product Management to ensure consistent content across all marketing channels.
•Measure and optimize the buyer journey as it relates to product feature adoption and usage.
•Bachelor's degree (BA/BS) from a four-year college or university; or equivalent combination of education and/or experience.
•4+ years of product marketing experience in communications/technology industry
•Ability to effectively communicate technical/complex information both verbally and in writing; analyze and problem solve a variety of issues; carry out strategic planning activities.
•Market research, competitive intelligence and market analysis experience.
•Ability to coordinate and effectively prioritize, oversee and facilitate projects and requests.
•Excellent written and verbal communication skills and an ability to work well in a team environment
•Ability to work effectively in a multi-tasking environment.
•Ability to collaborate with technical and non-technical staff.
•Ability to adjust to changing priorities and deadlines
Highly Desirable Qualifications:
•Experience with customer engagement platform (e.g. Pardot).
•Experience conceiving of an executing demand generation programs leveraging digital.
Senior Project Manager
The Project Manager position is responsible for creating and implementing a standard set of agile metrics and tracking for all products, and ensuring compliance across all project managers and Certified Scrum Masters. This will require a detailed understanding of and experience with agile processes and best practices. In addition to leading team in agile best practices, the position requires coordinating and delivering a variety of projects – including application software, marketing websites, and corporate initiatives - critical to business operations. This position works with cross-functional teams to ensure successful implementation of defined initiatives. The Project Manager will be responsible for creating and maintaining detailed project schedules, issues and risks as well as conducting status meetings as needed with the project team. Additional responsibilities may include project financial tracking and status reporting to executive management. Responsibilities include facilitating superior communications, coordination, and correspondence between stakeholders across the Engineering, Product, Development, Marketing, Legal, Security, Sales and Operations/IT organizations.
•Certified Scrum Master certification and/or experience working in an agile environment using scrum framework
•Ability to prioritize and organize effectively
•Ability to develop strong working relationships with peers and project members
•Ability to communicate orally and in writing in a clear, accurate and straightforward manner
•Ability to show judgment and initiative to accomplish job duties
•Ability to make decisions and solve problems while working under pressure and tight timelines
•Organized with attention to detail , 5+ years of experience in a Project Management role.
•Knowledge of general infrastructure procedures (e.g. data center operations)
•Knowledge of infrastructure components and terminology (e.g. network switches)
•Knowledge of Marketing related terminology and website development life cycles
•Knowledge of AWS environments and technologies
•MS Project or similar scheduling/mgmt. tool
Tier 2 Production Support
The incumbent in this position will provide end user support of applications and all iconectiv products that are deployed in different geographic locations as well as in USA. Strong Customer service, strong technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a Lead who has hands on experience for overseeing several Applications Support Engineers who are supporting proprietary and critical business applications while providing outstanding customer service.
This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth oriented company. Key responsibilities include:
· Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
· Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.
· Shall act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
· Shall be the representative for the first stage of escalation for Incidents.
· Responsible for managing Tier 2 incident responses and resolutions.
· Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process.
· Represent iconectiv and act as the direct link/ liaison between our staff and the customer during day-to-day operations.
· Support the following types of calls, questions, or tickets: o Customer Service o Application Troubleshooting
· Assimilate all provided training associated with the application, and processes/procedures
· Gain a full understanding of internal processes and assist as needed.
· Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
· Work closely with a great, close-knit team.
· B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
· Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services is required
· Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database and MySQL is desired
· 5+ years of customer service experience
· 1+ years of supervisory experience is required
· Excellent technical troubleshooting experience is necessary.
· Excellent phone and verbal communication skills
· Application support experience is a Must
· Superior MS Office Skills
· Strong business writing skills and the ability to author professional memos, reports, and correspondences
· Experience with reporting, metrics, SLA management, and quality assurance
· Strong organizational skills and the ability to build effective working relationships
· Excellent work ethics and customer focus
· Initiative, critical thinking and good follow through are key characteristics
· Any experience with Service Now or Jira or similar ticketing system is a must
· ITIL certification is preferred
· Previous participation in a complete, ground-up product deployment
· Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
· Willingness to work in a 24/7 environments in case the need arises
· Experience working with a diverse, global community is preferred
· Develop the ability to sense issues and activities and communicate/escalate effectively
This Operations Engineer position will be responsible for operational and customer care responsibilities towards messaging products within iconectiv and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues related to messaging platform independently. Has full hands on experience in messaging related products, has extensive knowledge of SQL Servers and my SQL databases and has hands on experience working with applications, monitoring information systems, virtualization, networking knowledge to troubleshoot and able to do product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, database, software, and network problems. Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills. This individual will be responsible for the health and welfare of our primary MS SQL, reporting databases. This individual will direct the ongoing vision for our production database technologies and manage the database operations for a high availability transaction processing system.
The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion:
•Administration of databases, including backup strategy management, account management, and file maintenance Implementation of highly-available database systems with tools such as clustering, replication, log shipping, and database mirroring and create and run reports.
•Creation and delivery of ad-hoc reports to internal and external customers. Ability to troubleshoot database-related and application related systems problems, including performance, exceptions, and other business logic failures related to the data structure capacity
•Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
•Experience in complex troubleshooting and resolve critical or escalated technical issues
•Tests, configures and troubleshoot operational and network issues.
•Ability to write simple to complicated SQL Queries and has familiarity and able to create and run reports.
•Has familiarity using Wireshark and other protocol analyzers
•Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
•Takes part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge.
• Have hands on knowledge of Linux/Unix operations system and Databases.
• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
• High proficiency in SQL (SQL Server, Oracle/MySql databases), Python, shell scripting is a must, Java knowledge is desirable.
• 5+ years of working in Technical operations, experience is a must
• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.
• Having hands on experience in configuration management skills to automate repetitive tasks
• Excellent phone and verbal, writing communication skills. Good communication skills is a must to handle international customers, technical and non-technical staff.
• Excellent work ethics and customer focus
• Initiative, critical thinking and good follow through are key characteristics
• Any experience with Service Now or Jira or similar ticketing system is a plus
• Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.
• Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
• Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year
• Linux client side and server side technologies: 1 year
Director of Financial Planning & Analysis for B2C Business
The candidate will be responsible for providing all financial analysis and planning for iconectiv’s Business to Consumer (B2C) business unit. The B2C BU is the highest growing segment of iconectiv and is expected to continue to grow at 15-20% per year. The Business Unit includes four key product families with annual revenue totaling in excess of $40M. The company expects this business unit to exceed $200M within five years.
Work in conjunction with senior management, the candidate will be responsible for the following:
a)Preparing the annual operating plan target and coordinating the bottoms up operating plan with departmental and product leaders and senior finance leaders,
b)Produce actual vs plan/forecast variance analysis and underlying metrics to support 1) product managers visibility and transparency and 2) Finance MD&A variance and trend analysis in concert with standard monthly finance reporting
c)Manage annual incentive plans (Sales commission and bonus plans), both target setting and actual results reporting.
d)Support the existing recurring in-year forecasting process (3x9, 6x6, 9x3, or a rolling 12 month forecast)
e)Review Customer and vendor relationships (contract negotiation and review) specific to the B2C business unit contracts. This would involve working with Product, sales and Legal to obtain the best result for the company all things considered.
f)Assess the impact of proposed M&A and other potential investments on B2C performance
g)Support the company’s multiyear annual planning cycle by completing a five year view of the B2C products. The candidate will work with product managers and other finance staff to complete this 5 year plan.
h)Support annual audit and BOD quarterly meetings and potential lender meeting requirements
Skills and Knowledge:
•Demonstrated knowledge and experience in Corporate financial planning,
•Working knowledge of GAAP Accounting and Tax planning concepts
•Working knowledge of accounting systems (such as Netsuite, Oracle financials etc) and financial reporting tools (e.g Onestream, Prophix, Adaptive Planning, etc)
•Working knowledge of Financial planning and budgeting software and Sales Force.com and other supporting applications
•Excellent analytical and communication skills capable leading multifunctional teams to common objective, and presenting results to C level staff
•Management skills of up to team of three staff
Education & Certifications
•Undergraduate & masters in relevant field
•CPA Preferred but not required
The Sales position will work closely with iconectiv’s Sales, Marketing, and Engineering teams to win new business and shape our future product direction. Working as part of the iconectiv Sales Team, this individual will be responsible for enterprise sales of the TrueReach Deliver Aerialink platform (business text messaging services) to new customers. You will be generating new opportunities from independent outreach/prospecting.
iconectiv’s Sales position requires an individual with a positive attitude, outgoing personality, and a genuine ability to gain customer confidence and close sales. You will champion a mission to increase our market share and revenue by establishing trusting relationships with customers.
You will achieve this by:
•Becoming proficient in our existing sales processes and business messaging offerings, and communicating their value to prospects in a compelling and meaningful way
•Becoming a messaging subject matter expert (if you aren’t already one) that is able to identify use cases and innovative ways to solve customer’s problems via texting
•Developing and implementing an outbound plan for target accounts that includes: proactively identifying, researching, contacting and qualifying each prospect. You will be responsible for your own research and angle of approach for each account
•Maintaining a high level of accountability on weekly sales activities including providing regular updates via Salesforce.com
What will make you successful:
•Your ability to secure meetings with decision makers at enterprise customers
•Develop and deliver high quality presentations and proposals, collaborating with internal resources as needed
•Ability to handle objections in a consultative manner and earn the trusted advisor designation among your accounts
•4+ years of successful enterprise sales experience with quota attainment
•Familiarity with business texting services (SMS, MMS, RCS) and the US messaging ecosystem
•Demonstrated ability to communicate and present effectively at all levels of an organization
•Working knowledge of MS Office tools (Excel, Word, Powerpoint) and Salesforce.com (or equivalent CRM)
•Ability to log interactions and accurately forecast deal status and close dates
•Excellent listening, negotiations and presentation skills
•Excellent communication skills (both written and verbal) and follow through with customer deliverables
•Detail oriented and methodical. Able to follow processes to success, but not afraid to make changes to evolve and improve those processes
•Coachable. Able to own mistakes, reflect, and take feedback with maturity and a willingness to improve.
•Impeccable integrity and ethical standards. Self-aware, accepting, honest, open, polite and respectful of others
View full descriptionApply