be part of the team

A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills and experience are our most valued assets. We offer a competitive and comprehensive package that includes competitive base and incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training. In addition to our full-time positions, we offer internships for students through our Intern University program and internships for professionals returning to the workforce through our affiliation with the Path Forward organization.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Applicants have rights under Federal Employment Laws (FMLAEEOEPPA)

accommodations for applicants with disabilities

iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at 732-699-4414.

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Open Positions

PreSales Consultant

US/Remote
Sales
Job ID 2836

Our clients rely on iconectiv to deliver trusted communications. We imagine a world without boundaries, where the ability to access and exchange information is simple, seamless and secure. Enabling the world of tomorrow through the simple, seamless and secure interconnection of networks, devices and applications driving enriched secure customer engagements. 

Responsibilities:

We are looking for an individual who can support the promotion of iconectiv’ s products and services that position iconectiv as a Regulatory and industry partner for trusted communications. To support this the Candidate needs to have experience with voice and messaging traffic flows.  As well as experience in supporting Regulatory initiatives such as Number Portability and call/message spoofing. Our focus is associated with affording Regulatory bodies and services providers the ability to implement solutions to build a trusted communications ecosystem.

In addition, we are an industry leader working to stop illegal robocalling domestically and now internationally. Experience with the STIR/SHAKEN standards to position the iconectiv products to address caller ID spoofing internationally.

In performing this role, the individual must develop strong working relationships with a variety of internal and external stakeholders, including business development, account management, product management, subject matter experts and engineering. The Presales role requires the individual to support solution definition with prospective customers to enable market, business and account development.  Additionally, the role will require the person to engage with product management and engineering to deliver Voice of Customer feedback and input to iconectiv’s product roadmaps to support their evolution.

The individual should be able to articulate and communicate information effectively with diverse audiences and can translate subject matter terminology into business terms to support product positioning and opportunity development. 


 Requirements:

The individual will be expected to have the following:

  • Familiarity with the challenges facing Regulatory Authorities and service providers 
  • Capability to maintain a high level of technical knowledge pertinent to service provider support system infrastructure
  • Ability to position iconectiv products against those of our competitors by highlighting their technical and business value
  • Experience in establishing a thought leadership role with prospective customers, industry groups and Regulatory authorities
  • Experience in engaging prospective customers to nurture and shape opportunity development via interactions with Regulatory Authorities and carriers at senior levels through to hands-on technical staff
  • Ability to support the sales team in developing and managing Technical and/or Territory Account Plans 
  • Ability to travel internationally on a regular basis for short periods of time

In addition, the candidate is expected to have:

  • Minimum 5 years of directly related work experience in a vendor, integrator and/or service provider 
  • Excellent presentation and communication skills, including experience speaking at industry events
  • Strong telecommunications industry knowledge, including number portability, voice & messaging service/delivery
  • Demonstrative ability to develop and build successful consultative business relationships
  • Leadership and decision-making skills
  • Bachelor’s degree and equivalent work experience

Corporate Communications Specialist

Bridgewater, NJ
Marketing
Job ID 2835

Responsibilities: 

We are looking for a dynamic, hard-working addition to the corporate communications team to assist with public relations, internal communications and assisting with the day-to-day operations of the group.  The candidate would work directly with the Head of Corporate Communications to assist in the implementation of specific projects and programs. 

Responsibilities will include:

  • Creating and managing content calendar for writing internal communications, corporate blog and intranet content
  • Creating and managing content calendar for customer and prospect communications
  • Managing and maintaining corporate library of collateral and presentations
  • Spearheading creation of marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
  • Managing and maintaining corporate library of collateral and presentations
  • Strategic planning and execution of public relations and industry analyst outreach
  • Managing communications assistant
  • Vendor management

An established but growing company, the right candidate must possess the critical thinking and project management skills, excellent writing and editing skills and be able to work collaboratively across all functions within the company.  The ideal candidate should be outgoing, friendly, confident and someone who enjoys working independently or as part of a team.  

 

Required Skills: 

  • 5-7 years’ experience in public relations or corporate communications
  • Excellent written and verbal skills
  • Proficient in Microsoft Office (PowerPoint, Excel, Word)
  • CRM knowledge
  • Project management expertise
  • Bachelor Degree in Communications or related field
  • Experience with Cvent, Survey Monkey, Webex, Adobe Creative Cloud
  • Travel 15%

Contract - Technical Customer Service

Bridgewater, NJ
Customer Support
Job ID 2834

6 month contract with potential for FT

Responsibilities:

  • This Engineer position will be responsible for operational and customer care responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands-on experience in triaging the production support problem for products, has hands on experience monitoring information systems and product operations and scripting. Ensures the effective hands on trouble shooting of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.
  • The Customer Support Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 
  • •  Experience in complex troubleshooting and resolve critical or escalated technical issues in the production environment.
  • Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
    • Tests, configures and troubleshoot operational and network issues. 
    • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
    • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have extensive hands-on knowledge of Linux/Unix operations system and Databases.  This is a must.
  • Have Extensive hands-on experience and knowledge with able to write SQLs. This is a must.

 

Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 5+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

•  US Citizenship is required.

  

Additional Skills:

•  Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Linux client side and server side technologies: 1 year

Senior Director, Product Management

US/Remote
Product Management
Job ID 2833

RESPONSIBILITIES 

The Senior Director will be a key member of the iconectiv product team, responsible for product strategy, financials, roadmap management and delivery of iconectiv’s products both domestic and internationally. The candidate will drive the direction and strategy of the product line and its market execution around the globe. Key areas of responsibility will be leading product managers responsible for the Short Code Registry and Registered Caller, while also leading all new and emerging solutions for Trusted Communications that iconectiv is pursuing. The candidate will have responsibilities for:

  • Development and management of the product roadmaps as changes in the market take place
  • Development of Go-To-Market plans
  • Development and management of business cases in support of roadmaps and new product launches
  • Assist in the development of the required collateral as part of GTM plans
  • Management of the product development and enhancements working closely with the development organization, making decisions on investment and technology 
  • Development of strategic partnerships, where and when needed
  • Development of clear and concise value propositions for offerings
  • Development of ROI tools and use cases to articulate the benefits and impacts of the products in the ecosystem
  • Pricing model evaluation and development
  • Pricing of customer opportunities, management of a large base of existing customers
  • Management of the financial performance of the product line
  • Work with a wide range of organizations in all aspects of bringing new and existing products into market and actively monitor/track the success of these plans

 

Qualifications/Experience

  • 10+ years industry experience in the telecommunications industry as a product manager and/or solution architecture 
  • Strong understanding of the telecommunications industry and processes
  • Domain expertise with messaging, customer data security and fraud management solutions
  • Experience with A2P Messaging service and solutions
  • Knowledge of current federal level policies concerning robo-calling, anti-spoofing, TCPA compliance, etc. 
  • Demonstrated track record of launching new products and executing on GTM plans
  • Must possess excellent written communication and presentation skills and business acumen

 

TRAVEL: up to 50%

Technical Customer Service

Bridgewater, NJ
Customer Support
Job ID 2832

Responsibilities:

  • This Engineer position will be responsible for operational and customer care responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands-on experience in triaging the production support problem for products, has hands on experience monitoring information systems and product operations and scripting. Ensures the effective hands on trouble shooting of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.
  • The Customer Support Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 
  • •  Experience in complex troubleshooting and resolve critical or escalated technical issues in the production environment.
  • Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
    • Tests, configures and troubleshoot operational and network issues. 
    • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
    • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have extensive hands-on knowledge of Linux/Unix operations system and Databases.  This is a must.
  • Have Extensive hands-on experience and knowledge with able to write SQLs. This is a must.

 

Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 5+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

•  US Citizenship is required.

 

 Additional Skills:

•  Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Linux client side and server side technologies: 1 year

Director of Corporate and Product Marketing

US/Remote
Product Marketing
Job ID 2831

Responsibilities: 

The ideal candidate must have a deep understanding of the products and the industry, be an expert in their field, know the customers and have a fundamental understanding of where the market is going.   The Director will be responsible for managing, developing, deploying, prioritizing and coordinating the corporate and product marketing initiatives globally.  Provide leadership and direction in developing product positioning and messaging to effectively differentiate our products and our company in the market.  Responsible for market research, market analysis and competitive analysis and the development of value propositions that are in line with product strategy and articulated in sales enablement tools. The position will also be responsible for creating a new Customer Experience function that seeks to turn customers into advocative, strengthen customer relationships and identify emerging customer needs.

  • Communicate a thorough knowledge of product information:  marketing initiatives, market research techniques, strategy, legal requirements, future challenges and opportunities (industry or competitive issues) that will influence the company or the product.
  • Develop and manage the execution of a Strategic Marketing Plan developed with a comprehensive understanding of the market through sales insight, Voice of the Customer data, market research and competitive analysis.
  • Develop and execute against a strategic marketing process that results in product marketing plans created in cooperation with corporate communications, product management and sales.
  • Follow a system of processes, policies, reports and communications for all marketing information.
  • Develop messaging that can be effectively used across departments and leveraged by corporate communications and sales.
  • Coordinate and effectively prioritize, oversee and facilitate projects and requests. 
  • Work with corporate communications, sales and product management to ensure consistent content across all marketing channels.
  • Measure and optimize the buyer journey as it relates to product feature adoption and usage.

 

Required Qualifications

  • Bachelor's degree (BA/BS) from four-year College or university; or equivalent combination of education and/or experience.
  • 7-10 years of product marketing experience in communications/technology industry
  • 3-5 years of experience in a management or supervisory capacity demonstrating the ability to perform effective budget management and supervision of staff.
  • Ability to manage large complex projects and teams; effectively negotiate/influence others; communicate technical/complex information both verbally and in writing; analyze and problem solve a variety of issues; carry out strategic planning activities.
  • Market research, competitive intelligence and market analysis expertise.
  • Ability to coordinate and effectively prioritize, oversee and facilitate projects and requests.
  • Excellent written and verbal communication skills and an ability to work well in a team environment
  • Ability to work effectively in a multi-tasking environment.
  • Ability to collaborate with technical and non-technical staff.
  • Ability to adjust to changing priorities and deadlines
  • Travel 10-25%

 

Contract Recruiter

US/Remote
Job ID 2828

6 - 8 month contract 

Responsibilities:

•Source, identify and recruit professionals across a wide array of skill sets and levels
•Screen and evaluate candidate qualifications against job requirements, and prescreening interviews

•Utilize a variety of creative sourcing techniques including Web search and social networking 
 •Process new hire background checks
 •Create strong working relationships with peers and prospective candidates
  

Required Skills & Experience:
•1-3 years of full-life cycle recruiting for technical, corporate and intern positions
•Source & Recruit for employee and hourly contract opportunities in a high paced environment
•Ability to juggle multiple priorities as well as the ability to switch hiring objectives quickly
•Must be highly organized, efficient, and manage time effectively
•Strong networking skills and a broad knowledge of the local market
•Ability to build a talent pipeline for prospective future growth

Contracts Manager

Bridgewater, NJ
Legal
Job ID 2827

Responsibilities:

The qualified candidate for this position would be expected to:

  • Work with internal clients to understand business needs from sales and/or procurement perspectives.
  • Draft, review, revise, and participate in negotiation of both iconectiv standard form software/services sales agreements and/or vendor agreements as well as agreements provided by customers and/or vendors, with terms ranging from routine to complex, for both US and international data services sales opportunities,  software and services sales opportunities, and vendor purchase agreements.  
  • Provide risk assessment of contract terms and conditions and offer alternative approaches to mitigate risk, including drafting and negotiating alternative contractual language. 
  • Recognize when to escalate issues and engage attorneys for legal support. 

 

Required Skills: 

  • B.S./B.A. or Advanced Degree.
  • 8+ years of contract management/drafting/negotiation experience, preferably in support of communications software and services businesses. 
  • Strong negotiation, analytical, and drafting skills. 
  • Excellent oral and written communication skills.
  • Sound business judgment. 
  • High energy, self-starter with a “can-do” attitude, strong drive for results and a demonstrated passion for understanding and meeting multiple and simultaneous client objectives.  
  • Ability to absorb new concepts rapidly and find creative solutions to challenging business models and/or problems.
  • Demonstrated ability to work both independently, as well as with cross functional teams to meet timelines while delivering high quality results.

 

Contractor, Front End Software Developer

US/Remote
Software Development
Job ID 2826

Responsibilities: looking for an experienced Front End software developer who will be responsible for building a web application to incorporate GIS map capabilities

  • Develop and continually enhance a web application integrated with a GIS map
  • Implement using best-in-class software development methodologies as well as test all product capabilities
  • Work in an agile fashion to incorporate continuous product owner feedback while enhancing product 

  

Requirements: 5+ years’ experience 

  • Angular developer with experience in Node JS environment using Eclipse IDE and GIT 
  • Experience with Google Maps Platform SDKs and APIs
  • Experience working in an Agile environment with changing priorities and tight schedules, utilizing ALM tools

Additional Skills: 

  • JavaScript, MySQL, and Apache Tomcat a plus

Python Developer/Operations Engineer

Bridgewater, NJ
Software Development
Job ID 2824

Responsibilities:

This Engineer position will be responsible for operational responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands on experience in monitoring information systems and product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills.

The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 

• Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.

• Experience in complex troubleshooting and resolve critical or escalated technical issues 

• Tests, configures and troubleshoot operational and network issues. 

• Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.

• Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 

• Have hands on knowledge of Linux/Unix operations system and Databases.

• Monitoring application development using python/selenium or similar tools is required.

• AWS/Cloud experience will be a plus

• Experience with Disaster recovery failover testing is desirable.

 

Requirements:

• B.S degree in Computer Science 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 3+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having  hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

• Experience with AWS or any  cloud experience is a plus

 

Additional Skills:

• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year

• Linux client side and server side technologies: 1 year

SOC Lead

US/Remote
Security
Job ID 2819

Responsibilities: 

The Security Operations lead will be part of the Security Operations Center team. Primary emphasis will be placed on daily monitoring and review of network, system, and application events to identify potential security incidents.

The Security Lead may be required to:

  • Monitor & analyze potential infrastructure security incidents both On-Prem and Cloud to determine if events qualify as a legitimate security breach
  • Responsible for the execution of the Incident Response plans and documenting them appropriately   
  • Perform preliminary log collection and incident response/investigations, cyber forensics, determining the root cause of the security incidents and preserving evidence for potential legal action
  • Interface with technical personnel, 3rd party MXDR vendors and other non-technical teams as required for various projects
  • Initiate escalation procedure to counteract potential threats/vulnerabilities
  • Appropriately inform and advise team leads and managers on incidents and incident prevention
  • Document and conform to processes related to security monitoring
  • Participate in knowledge sharing with other analysts and develop solutions efficiently
  • Lead efforts for cyber readiness , Cyber war games, breach and attack simulations 
  • Responsible for managing and maintaining the integrity of the SIEM platform(s) 
  • Provide support as part of an on-call rotation in the Security Operations Center

 

 Required Qualifications

  • 7+ years’ experience working in a Security Incident Response.
  • Experience with and knowledge of TCP/IP, Web, Linux, Windows and related technologies.
  • Experience with implementing Security Information Event Management (SIEM) solutions (LogRhythm, Devo , ElasticSearch, Splunk)
  • Experience reviewing and correlating raw log files in a security capacity (SEIM, AV, IDS, Firewall, Servers, Database, etc.).
  • Strong understanding of regular expressions and pattern matching
  • Strong understanding of monitoring of Azure & AWS environments
  • Experience with command line and network tools (ping, traceroute, etc.)
  • Ability to conduct packet analysis using common tools (tcpdump, Wireshark, etc.)
  • Working knowledge of intrusion tools and techniques and detection methods at both the network and host level.
  • Knowledge of common detection and prevention technologies such as AV, IDS/IPS, DLP, Proxy, Firewalls, etc.).

PreSales Consultant

US/Remote
Sales
Job ID 2805

Responsibilities:

We are looking for an individual who can support the promotion of iconectiv’s interests in Trusted Communications. Our focus is associated with providing secure verification services (e.g., call attestation, logo validation) for evolving areas such as Business Messaging and anti-spoofing where we are an industry leader working to stop illegal robocalls.  Through our TruReach Certify product we can stop caller ID spoofing and with our TruReach Intel product we enable voice, text and chatbot verification.   In addition, we collaborate with CTIA to bring Registered Caller to the market.   

In performing this role, the individual must develop strong working relationships with a variety of internal and external stakeholders, including business development, account management, product management, subject matter experts and engineering. The Presales role requires the individual to support solution definition with prospective customers and enable market, business and account development.  Additionally, the role will require the person to engage with product management and engineering to deliver Voice of Customer feedback and input to iconectiv’s Trusted Communications product roadmaps to support their evolution.

The individual should be able to articulate and communicate information effectively with diverse audiences and have the ability to translate subject matter terminology into business terms to support product positioning and opportunity development. 


 Requirements:

The individual will be expected to have the following:

  • Familiarity with the challenges facing service providers, and their enterprise customers, to enable and support trusted communications
  • Capability to develop and maintain a high level of technical knowledge pertinent to trusted communications
  • Ability to position iconectiv products against those of our competitors by highlighting their technical and business value
  • Experience in establishing a thought leadership role with prospective customers and industry groups
  • Experience in engaging prospective customers to nurture and shape opportunity development via interactions at CxO level through to hands-on technical staff
  • Ability to support the sales team in developing and managing Technical and/or Territory Account Plans 
  • Ability to travel on a regular basis for short periods of time

In addition, the candidate is expected to have:

  • Minimum 5 years of directly related work experience in a vendor, integrator and/or service provider 
  • Excellent presentation and communication skills, including experience speaking at industry events
  • Strong telecommunications industry knowledge, including voice & messaging services, security and fraud prevention
  • Demonstrative ability to develop and build successful consultative business relationships
  • Leadership and decision making skills
  • Degree or equivalent experience

Rotational Leadership Program Associate

Bridgewater, NJ
Business Development
Job ID 2822

Rotational Leadership Associate

The Rotational Leadership Program is designed for recent university graduates who are interested in furthering their leadership skills while making direct contributions to the continued success of iconectiv. By participating in the Rotational Program, you will gain a diverse set of skills that will help you understand inter-departmental relationships and chose the career path that best suits your skills and career aspirations. 

 

This rotational program typically consists of three, 9-month rotations and is based out of our headquarters in Bridgewater, NJ (hybrid, distributed workforce).

 

At the completion of the Rotational Leadership Program, it will be decided based on your experience and the needs of the business where there may be an opportunity for a role in one of the Info Solutions organizations.

 

Responsibilities by Department:

Under the direct supervision and mentorship from a manager within iconectiv’s Info Solutions Team (product/sales/marketing), you’ll work with the Information Solutions organization on your own project with key deliverables, which will provide added value to the company.

Sales 

  1. Supports the iconectiv global sales team with customer facing value propositions, customer communications and relationship management tools (e.g. Salesforce)
  2. Conducts research on target industry verticals, voice of the customer, existing clients and prospects to uncover anew sales opportunities
  3. Develops sales & marketing strategies to achieve sales growth targets
  4. Partners cross-functionally with internal, iconectiv teams (Marketing, Product, Finance & Legal) to facilitate sales programs and operations
  5. Develops understanding of iconectiv and competitive solutions in the telecommunications marketplace
  6. Participates in professional development opportunities to enhance business acumen
  7. Communicates regularly with Executives, Managers, and co-workers in formal and informal settings

Product

  1. Work with Product Line Manager (PLM) to identify opportunities for improvement
  2. Develop and manage information to support corporate decision making
  3. Assist PLM to create reports for internal teams and/or external clients
  4. Create and assist with presentations and reports based on recommendations
  5. Assist in the development of Go-To-Market plans
  6. Assist in the development of the required collateral and target event attendance
  7. Manage product developments and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product strategy and corporate vision
  8. Attend customer meetings and works with Sales and program teams to help develop strategies to address market
  9. Shadow and attend industry meetings, as applicable, to assigned product(s)

Marketing

  1. Participate in cross-departmental meetings and present key insights. 
  2. Attend competitive and or 3rd party webinars and provide high level summary of key insights
  3. Conduct research and development of future projects and events (collaborates internally)
  4. Refresh sales enablement materials (messaging, videos, FAQs, qualification docs, collateral, web and social content)
  5. Help capture company and product value prop and modernizes customer interactions
  6. Assist with empower library, PowerPoint updates
  7. Collaborate in event planning
  8. Aid in various competitive analysis (new product releases, mergers/acquisitions, etc.)
  9. Help scribe on financial quarterly conferences
  10. Buyer journey and persona support
  11. Support with Pardot, LinkedIn, Facebook and others as needed for social marketing
  12. Aid with Asana project entries, marketing calendar and related tasks
  13. Assist in Salesforce Library for posting and sharing sales tools

Requirements

  1. Recent college graduate (BA/BS in business, marketing, communications, product marketing or other related field)
  2. Excellent computer skills, including Microsoft Office Suite
  3. Prior internships/experience in business/sales/marketing environment preferred
  4. Great interpersonal and communication skills, both verbal and written
  5. Quick learner and detail-oriented
  6. Strong organizational skills
  7. Knowledge of current trends and new developments in customer communications, product marketing, telecom trends
  8. Ability to travel as needed (10%)

Operations Engineer, Contract

Bridgewater, NJ
Operations
Job ID 2801

This Operations Engineer position will be responsible for operational support and customer care with regard to iconectiv messaging products and will be contributing to the completion of all operational tasks under the general direction of the manager. Candidates must be able to handle moderately complex issues independently, have full hands-on experience in messaging related products, have experience working with complex systems, monitoring information systems and product operations and scripting. This role ensures the effective monitoring of the products and responses to hardware, database, software, and network problems.  You will be expected to actively participate on projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.

 The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 

 

  • Work on deployment, maintenance, and support of current and new data center infrastructure including disaster recovery and high availability systems.
  • Experience in complex troubleshooting and resolve critical or escalated technical issues. 
  • Tests, configures, and troubleshoot operational and network issues. 
  • Ability to write simple SQL Queries and has basic maintenance skills with MS SQL and MySQL database systems.
  • Has familiarity using Wireshark and other protocol analyzers for system and network troubleshooting.
  • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
  • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have hands on knowledge of Linux/Unix operating systems.

 Requirements:

 B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

  • High proficiency in SQL (MS SQL/ MySQL / MongoDB.), Python, BASH shell scripting and CRON scheduling
  • 3+ years of working in technical operations, experience is a must
  • Monitoring experience in Nagios, Data Dog, Cloud Watch or similar is desired.
  • Hands-on and demonstratable experience in configuration management skills to automate repetitive tasks
  • Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle customers, technical and non-technical staff.
  • Excellent work ethics and customer focus
  • Initiative, critical thinking and good follow through are key
  • Experience with reporting, metrics, SLA management, and quality assurance 
  • Any experience with Service Now or Jira or similar ticketing system is a plus

 Additional Skills:

 Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines. 

  • Willingness to work in a 24/7 environments in case the need arises 
  • Familiarity with anti-spam messaging products.
  • Experience with AWS is desired.
  • Elastic search, Kibana and similar big data platforms is a big plus.
  • Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
  • Ops Automation tools (Jenkins, Ansible, Puppet, Chef, Formations, etc.)
  • Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations. 
  • Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.

Associate Technical Writer, contract

Bridgewater, NJ
Project Management
Job ID 2798

Responsibilities:

The Associate Technical Writer will support a special project to ensure consistency in content and structure across all internal product SharePoint sites, mainly as they relate to documentation and training.  The Associate Technical writer will also assist the technical writing team in producing a variety of product deliverables.  This support role has a range of responsibilities including specific writing assignments, creation of verbiage for online help, and assisting with the logistics of recording training sessions.   

 

Requirements:

  • Working knowledge of MS SharePoint
  • Organized with attention to detail 
  • Interest in project management 
  • Ability to communicate orally and in writing in a clear, accurate and straightforward manner
  • Ability to prioritize and organize effectively 
  • Ability to develop strong working relationships with peers and project members

 

Additional Skills:

  • MS Office products
  • Adobe products including Robo Help

Corporate Communications

Bridgewater, NJ
Marketing
Job ID 2793

Responsibilities: 

We are looking for a dynamic, hard-working addition to the corporate communications team to assist with public relations, internal communications and day-to-day operations of the team.  Responsibilities include:

 

  • Write internal emails, blog posts and intranet content
  • Contribute to marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
  • Conduct market research
  • Manage and maintain corporate library of collateral and presentations
  • Copyedit artwork to ensure consistency and accuracy 

 

An established but growing company, the right candidate must possess the critical thinking and project management skills, excellent writing and editing skills and be able to work collaboratively across all functions within the company.  The ideal candidate should be outgoing, friendly, confident and someone who enjoys working independently or as part of a team.  

 

Job qualifications include: 

  • 2 years’ experience in public relations or corporate communications
  • Project management expertise
  • Excellent written and verbal skills
  • Bachelor’s degree in Communication Studies, Marketing or English
  • Proficient in Microsoft Office (PowerPoint, Excel, Word)
  • CRM Knowledge

Intern - Computer Research

Bridgewater, NJ
Software Development
Job ID 2792

Summer Internship between May and September 2022

 

Responsibilities:
The Network Inventory Research Intern will be responsible to research and collect communications equipment images which will be used to enhance our product for external customer usage. 

Key Areas of Responsibility:

To research and collect images of communications equipment, which will be incorporated into our online Common Language product. This will require researching various resources to collect the appropriate images to be cataloged.

Required Skills:

  • Working towards a Bachelor’s degree in Electrical Engineering or Computer Science at an accredited college or university
  • Ability to perform extensive internet searches
  • Highly motivated with strong inter-personal skills
  • Exhibits attention to detail
  • US Citizenship

Java Software Developer/Tester, contract

US/Remote
Software Development
Job ID 2788

11 month contract, with possibility of extension

Responsibilities:

Work on products to develop, implement and test server side components in J2EE based architecture including web services using best-in-class software development and testing methodologies.

Requirements: 5+ years’ as a Java developer working in Linux operating systems, with hands on knowledge of java spring framework, SOAP, and XML.

Financial Analyst

Bridgewater, NJ
Finance
Job ID 2785

Responsibilities:

The candidate will be a key member of the financial planning and analysis team supporting product line management. The candidate will also provide support as needed to the Director of Sales Operations. Responsibilities include leading the annual budgeting process, creating monthly forecasts, identifying variances, and implementing corrective action as necessary. The role will be responsible for identifying process improvements and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team. The candidate must be comfortable operating independently in a fast-paced environment and must have strong analytical and financial system competencies.

  • Drive and cultivate collaborative relationships with Product Management and Sales Teams to facilitate an understanding of key business drivers of the financial results.
  • Evaluate product performance to ensure consistency with short-term and long-range goals.
  • Coordinate and provide high quality budget and forecasts including variance analysis.
  • Drive the communication and development of key performance indicators.
  • Monitor, track, and proactively report business performance, identifying issues, opportunities, and challenges.

 

Requirements:

Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.

  • 2-7 years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing.
  • Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
  • Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.
  • Highly effective written, verbal, and presentation communication skills.
  • Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.
  • Proven ability to work across organizations, influencing change and delivering results.
  • Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros; OneStream and Salesforce experience beneficial.
  • Some exposure to the Sales and Marketing Organizations helpful.

Senior Security Engineer

US/Remote
Security
Job ID 2776

Responsibilities: 

The Senior Security Engineer will be responsible for developing and implementing security solutions, including but not limited to: access management, cryptography, data loss prevention (DLP), emerging technologies (i.e., cloud, mobile, etc.) endpoint security, malware analysis and protection, incident response, network and perimeter security, web, and mobile application security spanning global footprints, offices, datacenters, and business units.   In addition, this role will be serve as a resource cross-functionally to share security insight and best practices with other teams, ensuring security best practices are incorporated into the design, build, and deployment of the iconectiv’ s public and private infrastructure. 

Requirements:

Candidates for this role must have direct experience with the following:

  • Deep understanding of security fundamentals, including operating systems, networking, virtualization, identity and access management, and security countermeasures.
  • Strong understanding of Application Security testing, Oauth frameworks, OWASP top 10, and Penetration Testing.
  • The ability to analyze and evaluate the design and operating effectiveness of IT and security controls to secure systems from intentional or inadvertent modification, and to evaluate established practices against regulatory and industry benchmarks.
  • Experience with many of the following technologies: Web Application Firewall, DLP, HIPS, NAC, File Integrity, ETDR tools, Enterprise anti-malware solutions, Wireless Security.
  • Knowledge concerning Information Security and Information Technology industry risks, solutions, and mitigating controls
  • The candidate will act as a primary stakeholder in Change Management Approval Board, and the organization’s system engineering function. 

 

In addition, a qualified candidate must have:

  • 8 years of related experience with a Bachelor’s degree; or equivalent experience.
  • Excellent verbal and written communication and public speaking skills
  • Security certifications such as CISSP, CISM, GIAC, CISA, CRISC, are preferred
  • The ability to obtain a government security clearance.
  • Accomplishments maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Experience with the following industry/regulatory requirements and frameworks: ISO27001, SOC2, PCI/DSS, SOX, NIST 800-53, NIST CSF

Additional Skills:

  • Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
  • Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.
  • Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.

Java Software Developer/Tester, contract

US/Remote
Software Development
Job ID 2787

Responsibilities:

Work on TruNumber Routing and TruNumber Protect products to develop, implement and test server side components in J2EE based architecture including web services using best-in-class software development and testing methodologies.

Requirements: 5+ years’ as a Java developer working in Linux operating systems, with hands on knowledge of java spring framework, SOAP, and XML.

Principal of Product Innovation and Technology

Bridgewater, NJ
Product Management
Job ID 2762

Responsibilities: 

The global telecommunications landscape is constantly changing and evolving.  To remain competitive, companies must keep up the pace with market demands and be able to adapt. iconectiv is looking for a candidate who can evaluate current trends, opportunities, and threats and help steer innovative approaches to solving challenges facing the market. The core focus of this role is to drive rapid innovation, deliver products to multiple global markets with scale and efficiency, while improving the customer experience in reach and interaction to iconectiv suite of services. The ideal candidate will have a solid background in technical product management/development, hardware/software infrastructure. You will need to understand current market trends driving the telecommunications marketplace and have a good grasp of technologies.  

 

As the Product Innovation Principal you will:

  • Identify opportunities within the telecommunications industries of products and services, define products and features that are complimentary, including repositioning of existing iconectiv solutions.
  • Help evaluate and design and collaborate to build prototypes efficiently and to validate direction and roadmaps
  • Collaborate with cross-functional teams, including Sales, Marketing, Engineering, Finance, and Legal to bring ideas and eventual products to market
  • Create and manage product KPIs to measure and report on tests, releases, and results.
  • Present ideas, value, and go-to-market plans, including outlaying strategic and functional path, to stakeholders across iconectiv to gain alignment on direction and vision for new concepts
  • Develop product position and messaging that differentiates the concept, feature, or product within the market
  • Assist in the development of pricing, bundling, or channel strategies to maximize total customer value and overall revenue for product line
  • Represent iconectiv in Industry Forums, such as GSMA.

Requirements:

  • 5+ year’s years experience in technical product management / product management / product / service engineering for a high-tech company (cloud experience preferred)
  • Bachelor's Degree
  • Knowledge of current communication network technologies and its evolution
  • Understanding of scalable cloud-based architectures and technologies
  • Ability to positioning cloud architectures and technology to internal and external audiences
  • Ability to drive digital product design and marketing design
  • Collaborates well with other leaders and stakeholders, able to influence material change through the organization 
  • Demonstrated track record of launching new products, or evolving existing solutions, and executing successful GTM plans
  • Must possess excellent written communication and presentation skills and business acumen