Who We Are

Unparalleled leadership and legacy in global communications

 

A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills, and experience are our most valued assets. We recognize that with a competitive and comprehensive package that includes competitive base & incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Applicants have rights under Federal Employment Laws (FMLA, EEO, EPPA)

Company Highlights

  • 30 Years Experience
  • 500+ Employees
  • 1200+ Customers
  • Global Company


Accommodations for Applicants with Disabilities

iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at 732-699-4414.

 

Life at iconectiv

We are thinkers. We are engineers. We are developers.

We are Thinkers

We are Thinkers

move to the next level

"iconectiv envisions a world without boundaries, where the ability to access and exchange information is simple, secure and seamless."
 

We are Engineers

We are Engineers

We are Engineers

“We are the builders driving telecom digital. We are the team providing security and scalability for application and infrastructure that powers the industry.”
 

We are Developers

We are Developers

We are Developers

“We are code ninjas skilled in many crafts. This is the home for the tech talent that wants to own a stake in the industry uprising.”
 

Open Positions

Contractor - Operations Engineer Lead

+
Bridgewater, NJ Operations Job ID 2272

Responsibilities:

This Operations Engineer Lead position is a six month contract with the potential of moving into a Full Time position. Responsible for maintaining operations and contributing to the completion of tasks under the general direction of manager. Able to handle moderately complex issues independently. Provides technical guidance for directing and monitoring information systems operations. Plans, organizes, and directs the Operations Team to ensure the stable operation of all iconectiv products.   Responsible for managing and setting priorities for the Operations team. Ensures the effective monitoring and response to hardware, software, and network problems. Coordinates and manages the routine and disaster recovery testing and analysis of all elements.

The Operations Team Lead shall also schedule and direct activities to resolve software problems in a timely and accurate fashion.
• Contribute and lead efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
• Lead complex troubleshooting and resolve critical or escalated technical issues.
• Help test, configures and troubleshoot operational issues.
• Participate actively in on-call rotations to support our customer, which may include occasional after hours, weekends and national holiday shift work.
• Lead and take part in the development and of processes and documentation for new areas of work or knowledge. Mentor, train and guide new team members.
• Have hands on knowledge of Linux/Unix operations system.
• Assist and support managing of  offshore and onshore Operations team to provide 24 X 7 operations coverage
• Create operational reports and metrics as may be needed

Requirements:
• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
• 5 to 8 + years of working in Technical operations experience is a must
• 1+ years team lead or supervisory experience is desired
• Writing SQL Queries, Python/bash/shell scripting is a must 
• Monitoring experience in Nagios, Zenoss or similar is required.
• Having  hands on experience in configuration management skills to automate repetitive tasks
• Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.
• Superior MS Office Skills
• Strong business writing skills and the ability to author professional memos, reports, and correspondences
• Experience with reporting, metrics, SLA management, and quality assurance
• Strong organizational skills and the ability to build effective working relationships
• Excellent work ethics and customer focus
• Initiative, critical thinking and good follow through are key characteristics
• Any experience with Service Now or Jira  or similar ticketing system is a must
• ITIL certification is preferred

Additional Skills desired:
•      Working knowledge using Spark, Elastic search and similar big data platforms is a big plus.
•           Good Exposure to SMS protocols; SS7, GSM, SMPP, SOAP.
•           Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP.
•           Experience with application A2P SMS routing is a plus
•      Self-starter with the ability to work independently / deliver without supervision.
•           Experience implementing DevOps practices.
•           Has a solid understanding of typical network and server infrastructure at a high level.
•           Able to adapt to changes in a dynamic work environment
•           Experience managing AWS deployments is a plus.
•           Experience working with a diverse, global community is preferred
•           Develop the ability to sense issues and activities and communicate/escalate effectively

View full description Apply

Intern - Technical Analyst

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Bridgewater, NJ Information Solutions Job ID 2271


Responsibilities:
The intern position is within the Common Language Services team.  The candidate will augment the product’s self-paced training library, with a specific focus on Common Language Locations codes.  This will require learning and explaining complex location definition concepts which apply worldwide, complex communications function definition at those locations, and describing how these are communicated in an unambiguous manner between interconnecting communications business partners.


Requirements:
Enrolled at University with a major in IT or Computer Science; Junior year completed preferred.  Well versed in MS Office tools, particularly Powerpoint. Strong ability to research, analyze, and interpret complex technical material and explain it in a clear, concise manner.  Strong interpersonal skills are required to effectively work with the various team members, and strong written skills are required to author training materials.


Relocation Benefits: This position is not eligible for relocation assistance. 

 

View full description Apply

Intern - Technical Analyst

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Bridgewater, NJ Common Language Job ID 2270

Responsibilities:
The intern position is within the Common Language Services team.  The candidate will augment the product’s self-paced training library, with a specific focus on Common Language Locations codes.  This will require learning and explaining complex location definition concepts which apply worldwide, complex communications function definition at those locations, and describing how these are communicated in an unambiguous manner between interconnecting communications business partners.

Requirements:
Enrolled at University with a major in IT or Computer Science; Junior year completed preferred.  Well versed in MS Office tools, particularly Powerpoint. Strong ability to research, analyze, and interpret complex technical material and explain it in a clear, concise manner.  Strong interpersonal skills are required to effectively work with the various team members, and strong written skills are required to author training materials.


Relocation Benefits: This position is not eligible for relocation assistance. 

View full description Apply

Channel Marketing Strategist - Path Forward

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Bridgewater, NJ Marketing Job ID 2270

Responsibilities:
The Channel Marketing Strategist will drive the marketing strategy around channel partner enablement. The candidate would be responsible for creating and executing the programs that help to drive growth for our partners and for iconectiv.
• Develop and execute to a company-wide channel marketing plan in collaboration with the marketing, product, and channel sales leadership
• Work with channel partners to develop integrated marketing plans for demand generation
• Track progress and measure success using standard performance metrics
• Develop packaged marketing materials and sales enablement tools that can be customized and used across our partners
• Develop a channel partner onboarding program and standardized training materials in collaboration with marketing, product and channel sales leadership
• Collaborate with marketing communications team on channel marketing-related media outreach, speaking opportunities, sponsorship opportunities, joint marketing activities, and events
• Serve as communication lead with our channel partners

Requirements:
• Bachelor’s degree (BA or BS) AND 2-3 years of marketing experience at a communications or technology company in the B2B space
• Previous experience in a channel marketing role very highly preferred
• Ability to work at both the strategic and tactical levels; candidate should be a strategic manager with flawless execution skills
• Ability to effectively communicate technical/complex information in a succinct and impactful manner
• Unparalleled written and verbal communication skills
• High degree of comfort with public speaking; training experience is a plus
• Multitasker who can effectively prioritize, oversee, and facilitate multiple projects and requests
• Travel 20%

View full description Apply

Financial Analyst

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Bridgewater, NJ Finance Job ID 2269


Responsibilities:

The candidate will be a key member of financial planning and analysis team supporting the NPAC product line. Responsibilities include customer invoicing, reconciliation of billing and accounting system, assist in month end close, identifying variances and implementing corrective action as necessary, and assist in year-end cost audits.  The role will be responsible for identifying process improvements, and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies.

Required Skills:

• Bachelor’s degree in Accounting or Finance
• 1 - 3 years of accounting and business finance experience
• Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
• Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.
• Highly effective written, verbal, and presentation communication skills.

Relocation Benefits: This position is not eligible for relocation assistance. 

Full Time Employee benefits:
• Health care benefits
• 401(k) with company match
• Holiday pay
• Paid time off (inclusive of a volunteer day)
• Tuition Reimbursement upon approval
• On-site Gym

View full description Apply

Sr. Security Engineer

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Bridgewater, NJ Security Job ID 2268

Responsibilities:

Your role as the Security Engineer will range from overseeing the design, construction and deployment of effective host, network, data, and application security services for development and production environments supporting various Telecom solutions and products. In addition being able to secure existing system architectures and network designs by evaluating systems, software, devices, and technologies, developing requirements for related security solutions. You must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) in order to fully meet the technical requirements of the position. In addition, you will have the following responsibilities:
• Provide technical leadership to the operations team in regards security issues and incidents
• Maintain highly visible “hands on” profile
• Design and implement a continuous process improvement  program for security engineering tasks
• Collaborate with Software Systems Engineering, Quality Assurance, Program Management, Software Development, Systems
• Administration and third-party infrastructure and tool providers to understand the platform readiness
• Develop, enhance and execute documented procedures for security related tasks, and ensure the overall availability of the security infrastructure
• Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs

Required Qualifications:
• At least 3 years’ experience in designing, managing, or supporting data center or enterprise security systems and monitoring
• Bachelor degree or equivalent experience in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or related field.
• Experience with intrusion detection and protection systems, network security, segmentation and management
• Knowledge of IT service operations and management
• Superb troubleshooting, problem determination and resolution skills required
• Strong telecommunications industry knowledge
• Ability to translate business and regulatory requirements into product deployment and operational processes.
• Minimum of 5 years of relevant working experience.
• Experience designing and operating network security systems and controls for large enterprises

Additional Skills:
• Previous participation in a complete, ground-up product deployment
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Duties will be performed in the Security Operations Center (SOC) within the iconectiv Network and Services Operations Center (NSOC) which is an open and collaborative working environment

View full description Apply

Channel Marketing Strategist

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Bridgewater, NJ Marketing Job ID 2267

Responsibilities:
The Channel Marketing Strategist will drive the marketing strategy around channel partner enablement. The candidate would be responsible for creating and executing the programs that help to drive growth for our partners and for iconectiv.
• Develop and execute to a company-wide channel marketing plan in collaboration with the marketing, product, and channel sales leadership
• Work with channel partners to develop integrated marketing plans for demand generation
• Track progress and measure success using standard performance metrics
• Develop packaged marketing materials and sales enablement tools that can be customized and used across our partners
• Develop a channel partner onboarding program and standardized training materials in collaboration with marketing, product and channel sales leadership
• Collaborate with marketing communications team on channel marketing-related media outreach, speaking opportunities, sponsorship opportunities, joint marketing activities, and events
• Serve as communication lead with our channel partners

Requirements:
• Bachelor’s degree (BA or BS) AND 2-3 years of marketing experience at a communications or technology company in the B2B space
• Previous experience in a channel marketing role very highly preferred
• Ability to work at both the strategic and tactical levels; candidate should be a strategic manager with flawless execution skills
• Ability to effectively communicate technical/complex information in a succinct and impactful manner
• Unparalleled written and verbal communication skills
• High degree of comfort with public speaking; training experience is a plus
• Multitasker who can effectively prioritize, oversee, and facilitate multiple projects and requests
• Travel 20%

View full description Apply

Bid & Sales Operations - Path Forward - Intern

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Bridgewater, NJ Finance Job ID 2265

Responsibilities:
The position will be assigned to the Bid & Sales Operations team and will be responsible for primarily supporting iconectiv sales and product teams. We are seeking a motivated individual to help drive day-to-day operations of proposal project administration and financial analysis. There is a wide array of tasks for this position to help ensure the efficient operation of the Bid & Sales Operations team.

The B&SO position is a great opportunity to learn leadership and financial analysis & project management skills. This position will collaborate with other iconectiv staff from a variety of departments including Finance, Sales, and Product Management.

• Bid response preparation including editing, document review meetings and pricing analysis
• Track project information, follow up on issue status, resolve routine issues, report status to management
• Assist with the meeting preparation, including report generation/review
• Work with cross functional teams to develop and execute plans
• ERP/CRM System maintenance including creation of opportunities and projects
• Utilize tools to analyze, query and manipulate data according to defined business rules and procedures
• Other related tasks are to be performed as assigned


Required skills:
• A degree in one of the following areas of study or currently enrolled in accredited university (Marketing, Journalism, Business Administration, or Finance degree preferred)
• Advanced MS Word and intermediate MS Excel skills
• SharePoint experience a plus
• Must be detail-oriented
• Possess strong organization and planning skills
• Solid interpersonal skills with the ability to work effectively with cross-functional teams
• Effective communicator – both written and verbal
• Ability to multi-task, prioritize and work independently in a fast paced environment

 

Additional skills:
• Motivated, high-potential performer, with demonstrated ability to influence and lead
• Strong communicator with excellent interpersonal skills
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Teachable and embracing of best practices and feedback as a means of continuous improvement
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

View full description Apply

Contractor - Customer Service Desk Analyst

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Bridgewater, NJ 133000 Job ID 2263

Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.

In addition, you will have the following responsibilities:

• Monitor and respond to multiple channels of customer contact including chat, email, and phone.  
• Support the following types of calls, questions, or tickets:

 - Customer Service
 - Billing
 - Application Troubleshooting
 - Assisting customers perform porting related tasks.
 - Executing planned porting activities for service providers. 
 - Data Entry

• Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
• Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
• Gain a full understanding of internal processes and assist as needed

Required Qualifications:

• BS or BA degree is preferred
• Minimum 3 years of customer service experience is desired.
• Excellent phone and verbal communication skills
• Good working knowledge of Oracle SQL, Java and UNIX skills preferred.
• Experience using “Chat” to  support customers (requires good spelling)
• Any application support experience would be a plus 
• Superior MS Office Skills
• Good writing skills and the ability to author professional correspondence
• Excellent work ethic and customer focus
• Initiative, critical thinking and good follow through are key characteristics
• Any experience with ServiceNow or similar ticketing system would be a plus

Additional Skills:

• Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
• Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
• Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
• Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools
• Willingness to work in 24/7 environment.

View full description Apply

Contractor - Customer Service Desk Analyst

+
Bridgewater, NJ 133000 Job ID 2262

Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.

• Monitor and respond to multiple channels of customer contact including chat, email, and phone.  
• Support the following types of calls, questions, or tickets:

 - Customer Service
 - Billing
 - Application Troubleshooting
 - Assisting customers perform porting related tasks.
 - Executing planned porting activities for service providers. 
 - Data Entry

• Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
• Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
• Gain a full understanding of internal processes and assist as needed


Required Qualifications:

• BS or BA degree is preferred
• Minimum 1 year of customer service experience is desired.
• Excellent phone and verbal communication skills
• Good working knowledge of Oracle SQL, Java and UNIX skills preferred.
• Experience using “Chat” to  support customers (requires good spelling)
• Any application support experience would be a plus 
• Superior MS Office Skills
• Good writing skills and the ability to author professional correspondence
• Excellent work ethic and customer focus
• Initiative, critical thinking and good follow through are key characteristics
• Any experience with ServiceNow or similar ticketing system would be a plus


Additional Skills:

• Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
• Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
• Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
• Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools
• Willingness to work in 24/7 environment.

View full description Apply

Contractor - Customer Service Desk Analyst

+
Bridgewater, NJ 133000 Job ID 2261

Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.

In addition, you will have the following responsibilities:

•Monitor and respond to multiple channels of customer contact including chat, email, and phone.  
•Support the following types of calls, questions, or tickets:

 - Customer Service
 - Billing
 - Application Troubleshooting
 - Assisting customers perform porting related tasks.
 - Executing planned porting activities for service providers. 
 - Data Entry

•Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
•Gain a full understanding of internal processes and assist as needed


Required Qualifications:

•BS or BA degree is preferred
•Minimum 5 years of customer service experience is desired.
•Excellent phone and verbal communication skills
•Good working knowledge of Oracle SQL, Java and UNIX skills preferred.
•Experience using “Chat” to  support customers (requires good spelling)
•Any application support experience would be a plus 
•Superior MS Office Skills
•Good writing skills and the ability to author professional correspondence
•Excellent work ethic and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with ServiceNow or similar ticketing system would be a plus

Additional Skills:

•Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
•Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
•Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
•Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools
•Willingness to work in 24/7 environment.

View full description Apply

Customer Service Desk Analyst

+
Bridgewater, NJ 133000 Job ID 2260

Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.

In addition, you will have the following responsibilities:

•Monitor and respond to multiple channels of customer contact including chat, email, and phone.  
•Support the following types of calls, questions, or tickets:

 - Customer Service
 - Billing
 - Application Troubleshooting
 - Assisting customers perform porting related tasks.
 - Executing planned porting activities for service providers. 
 - Data Entry

•Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
•Gain a full understanding of internal processes and assist as needed

Required Qualifications:

•BS or BA degree is preferred
•Minimum 5 years of customer service experience is desired.
•Excellent phone and verbal communication skills
•Good working knowledge of Oracle SQL, Java and UNIX skills preferred.
•Experience using “Chat” to  support customers (requires good spelling)
•Any application support experience would be a plus 
•Superior MS Office Skills
•Good writing skills and the ability to author professional correspondence
•Excellent work ethic and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with ServiceNow or similar ticketing system would be a plus

Additional Skills:

•Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
•Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
•Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
•Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools
•Willingness to work in 24/7 environment.

View full description Apply

Customer Service Desk Analyst

+
Bridgewater, NJ 133000 Job ID 2259

Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.
• Monitor and respond to multiple channels of customer contact including chat, email, and phone. 
• Support the following types of calls, questions, or tickets:
 - Customer Service
 - Billing
 - Application Troubleshooting
 - Assisting customers perform porting related tasks.
 - Executing planned porting activities for service providers.
 - Data Entry
 
• Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
• Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
• Gain a full understanding of internal processes and assist as needed

Required Qualifications:

• BS or BA degree is preferred
• Minimum 1 year of customer service experience is desired.
• Excellent phone and verbal communication skills
• Good working knowledge of Oracle SQL, Java and UNIX skills preferred.
• Experience using “Chat” to  support customers (requires good spelling)
• Any application support experience would be a plus
• Superior MS Office Skills
• Good writing skills and the ability to author professional correspondence
• Excellent work ethic and customer focus
• Initiative, critical thinking and good follow through are key characteristics
• Any experience with ServiceNow or similar ticketing system would be a plus

Additional Skills:

• Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
• Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
• Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
• Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools
• Willingness to work in 24/7 environment.

 

View full description Apply

Customer Service Desk Analyst

+
Bridgewater, NJ 133000 Job ID 2258

Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.
In addition, you will have the following responsibilities:

•Monitor and respond to multiple channels of customer contact including chat, email, and phone. 
•Support the following types of calls, questions, or tickets:
 - Customer Service
 - Billing
 - Application Troubleshooting
 - Assisting customers perform porting related tasks.
 - Executing planned porting activities for service providers.
 - Data Entry
•Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
•Gain a full understanding of internal processes and assist as needed

Required Qualifications:

•BS or BA degree is preferred
•Minimum 3 years of customer service experience is desired.
•Excellent phone and verbal communication skills
•Good working knowledge of Oracle SQL, Java and UNIX skills preferred.
•Experience using “Chat” to  support customers (requires good spelling)
•Any application support experience would be a plus
•Superior MS Office Skills
•Good writing skills and the ability to author professional correspondence
•Excellent work ethic and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with ServiceNow or similar ticketing system would be a plus

Additional Skills:

•Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
•Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
•Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
•Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools
•Willingness to work in 24/7 environment.

 

View full description Apply

CTR Sr. Software Developer Engineer -DevOps

+
Bridgewater, NJ Operations Job ID 2203

Responsibilities:

The DevOps team is responsible for ensuring that the NPAC system is buildable, deployable and operationally supportable.  We work with stakeholders on the development, QA, and operations teams and participate in the review of requirements and test planning and execution.  As necessary, we participate in overall architecture design and third party software evaluation.   We provide troubleshooting support to customers as needed.

• Work closely with the software engineering and product management teams to build, deliver and manage our services with high uptime.

• Work on deploying system in Dev, Integration, QA, and production, both by developing automation tools and by executing deployments

• Work on build infrastructure software (CI systems, artifact repositories, release management systems), and support of the regular builds


Required Qualifications:

• Experience with Splunk and installing Splunk in a cluster environment.

• Experience with continuous integration tools such as Jenkins and artifact repositories such as Nexus.

• Experience with system configuration automation tools like Ansible, and packaging and distribution systems like yum/rpm and PyPI.

• CLI and Scripting skills on Linux.

• Experience with Python.

• Experience working with Source Code Control systems like Subversion.

• Strong communication, teaming and collaboration skills, and ability to partner with software engineers.

• Strong analytical and problem solving skills

• B.S. in Computer Science or equivalent with 5+ years’ experience in dev or ops roles.


Additional Skills desired:

• Experience with the Django framework

• Experience with JBoss and ActiveMQ

• Experience with Java, Maven and Unit Test Tools like JUnit and TestNG

• Experience with VM systems like VBox and VM managers like Vagrant


Relocation Benefits: This position is not eligible for relocation assistance. 

 

View full description Apply

Sr. SW Development Engineer - DevOps

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Bridgewater, NJ 133000 Job ID 2201

Responsibilities:


The DevOps team is responsible for ensuring that the NPAC system is buildable, deployable and operationally supportable.  We work with stakeholders on the development, QA, and operations teams and participate in the review of requirements and test planning and execution.  As necessary, we participate in overall architecture design and third party software evaluation.   We provide troubleshooting support to customers as needed.


• Work closely with the software engineering and product management teams to build, deliver and manage our services with high uptime.
• Work on deploying system in Dev, Integration, QA, and production, both by developing automation tools and by executing deployments
• Work on build infrastructure software (CI systems, artifact repositories, release management systems), and support of the regular builds

Required Qualifications:
• Experience with Splunk and installing Splunk in a cluster environment.
• Experience with continuous integration tools such as Jenkins and artifact repositories such as Nexus.
• Experience with system configuration automation tools like Ansible, and packaging and distribution systems like yum/rpm and PyPI.
• CLI and Scripting skills on Linux.
• Experience with Python.
• Experience working with Source Code Control systems like Subversion.
• Strong communication, teaming and collaboration skills, and ability to partner with software engineers.
• Strong analytical and problem solving skills
• B.S. in Computer Science or equivalent with 5+ years’ experience in dev or ops roles.

Additional Skills desired:
• Experience with the Django framework
• Experience with JBoss and ActiveMQ
• Experience with Java, Maven and Unit Test Tools like JUnit and TestNG
• Experience with VM systems like VBox and VM managers like Vagrant

 

View full description Apply

Application Engineer

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MITS-India 111010 Job ID 2256

#Location - India

We are looking for an application engineer responsible for day-to-day operations for the India Number Portability Clearinghouse Platform (MNP), comply with MNP license Security conditions & responsible for end to end operations from MNP application perspective. This entails involved in patch testing, validation of results, followed by deployment, troubleshooting if issues on behalf of the users. The successful candidate will have hands-on experience in dealing with technical issues related to application handling, customer escalation, and organizational skills. This position requires the Individual to work in a Team as well as an Independent contributor.
This Individual will report to MITS Operations head and engage with the operations team of the managed service partner to ensure best implementation throughout all aspects of the MNP clearinghouse supporting application infrastructure. Further, this position entails detailed monitoring of infrastructure & application Audit related activities & ensure appropriate security is maintained. This also involves performing periodic assessments and remediating significant risks in a timely manner.

Responsibilities of Application engineer position will be:

• Expert skills in one or more scripting language on a RHEL platform
• SQL and PL/SQL expertise to create complex and efficient queries against large databases
• Good understanding of SOAP over HTTP, XML schema (XSD).
• Gather data from industry/stakeholders on new features/requirements. Understand the problem statement and should be able to explain it further to the development team for solution design
• Troubleshoot and resolve application related issues raised by operators leveraging tools like SOAP UI and network protocol analyzer like Wireshark.
• Monitoring user access and security;
• Plan, coordinate the installing of new patch and major released along with assisting in the testing effort.
• Assist in developing, implementing, testing, and maintaining disaster recovery plans.
• Maintain up-to-date knowledge of emerging tools and technologies. Research, evaluate and recommend technologies to support business requirements.
• Rigorously create and maintain documentation for all processes and procedures as per the Audit requirement.
• Provide emergency 24 x 7 on-call support on a rotating basis.
• Perform other duties as assigned.

Required Qualifications:
• Bachelor’s degree or equivalent experience in technical areas like Computer Science/IT 
• High level analytical and communications skills to work with third party partners, industry and suppliers
• Minimum 6-7 years of experience in Application management with at least 2-years contributing at a senior level as a Subject Matter Expert (SME).
• Candidates with Java /JBoss knowledge will be preferred.

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CTR Billing Service Desk Analyst

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Bridgewater, NJ Operations Job ID 2255

Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This Billing Customer Service desk will provide end user support of proprietary business applications and Billing inquiries/issues while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.

  • Monitor and respond to multiple channels of customer contact including chat, email, and phone.
  • Support the following types of calls, questions, or tickets:
    • Billing
    • Collections
    • Billing process related tasks.
    • Reporting request for Billing.
    • Data Entry
  • Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer Billing inquiries and needs.
  • Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
  • Gain a full understanding of internal processes and assist as needed

Required Qualifications:

  • BS or BA degree is preferred
  • Minimum 0 - 3 years of customer service experience is desired.
  • Excellent phone and verbal communication skills
  • Good working knowledge of Oracle SQL, Java and UNIX skills preferred.
  • Experience with general Billing and Collections customer service
  • Any application support experience would be a plus
  • Superior MS Office Skills
  • Good writing skills and the ability to author professional correspondence
  • Excellent work ethic and customer focus
  • Initiative, critical thinking and good follow through are key characteristics
  • Any experience with ServiceNow or similar ticketing system would be a plus

Additional Skills:

  • Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
  • Understanding of agile software development principles and knowledge of CA Rally and ServiceNow a plus
  • Experience in Telecommunications industry preferred but not required.
  • Experience with general Accounting and Billing principles.

Relocation Benefits: This position is not eligible for relocation assistance.

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Billing Service Desk Analyst

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Bridgewater, NJ Operations Job ID 2254

Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This Billing Customer Service desk will provide end user support of proprietary business applications and Billing inquiries/issues while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.

 

  • Monitor and respond to multiple channels of customer contact including chat, email, and phone.  
  • Support the following types of calls, questions, or tickets:
  • Billing
  • Collections
  • Billing process related tasks.
  • Reporting request for Billing. 
  • Data Entry
  • Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer Billing inquiries and needs.
  • Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
  • Gain a full understanding of internal processes and assist as needed


Required Qualifications:

  • BS or BA degree is preferred
  • Minimum 0 - 3 years of customer service experience is desired.
  • Excellent phone and verbal communication skills
  • Good working knowledge of Oracle SQL, Java and UNIX skills preferred.
  • Experience with general Billing and Collections customer service
  • Any application support experience would be a plus              
  • Superior MS Office Skills
  • Good writing skills and the ability to author professional correspondence
  • Excellent work ethic and customer focus
  • Initiative, critical thinking and good follow through are key characteristics
  • Any experience with ServiceNow or similar ticketing system would be a plus

 

Additional Skills:

  • Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
  • Understanding of agile software development principles and knowledge of CA Rally and ServiceNow a plus
  • Experience in Telecommunications industry preferred but not required.
  • Experience with general Accounting and Billing principles.

Relocation Benefits: This position is not eligible for relocation assistance. 

Full Time Employee benefits:

  •  Health care benefits
  •  401(k) with company match
  •  Holiday pay
  •  Paid time off (inclusive of a volunteer day)
  •  Tuition Reimbursement upon approval
  •  On-site Gym
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Technical Analyst - Path Forward - Intern

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Bridgewater, NJ Common Language Job ID 2253

Responsibilities:
The position is within the Telecom Routing Administration team.  The candidate will perform data analysis and management for one or more telecom infrastructure related databases managed by iconectiv.  In addition, will provide support to Subject Matter Expert (SME) team in the administration of assignments and customer related issues. 


Requirements:
Quick learner or well versed in MS Office tools such as excel or access. Strong ability to research, analyze, and interpret complex technical material and explain it in a clear, concise manner.  Strong interpersonal skills are required to effectively work with the various team members, and strong written skills are required to author training materials.

Relocation Benefits: This position is not eligible for relocation assistance. 

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