be part of the team

A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills and experience are our most valued assets. We offer a competitive and comprehensive package that includes competitive base and incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training. In addition to our full-time positions, we offer internships for students through our Intern University program and internships for professionals returning to the workforce through our affiliation with the Path Forward organization.

Learn more about life at iconectiv.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Applicants have rights under Federal Employment Laws (FMLAEEOEPPA)

accommodations for applicants with disabilities

iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at +1 732-699-4414.

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Open Positions

Counsel

Hybrid, Bridgewater, NJ
Legal
Job ID 2987

iconectiv has an immediate opening for an attorney at its Corporate Headquarters in Bridgewater, NJ. This position will report to the Deputy General Counsel and be part of a small, but extremely busy Legal and Contracts team. 

Responsibilities:

The qualified candidate for this position would be expected to: 

  • Support the company’s data privacy and data security programs, and assist with developing, updating, and maintaining policies and procedures relating to data privacy, data security, export control, and intellectual property.
  • Keep current with new laws, regulations and developments in the privacy area and provide advice regarding the impact that these laws, regulations and developments may have on the company’s products and services.
  • Assist with corporate governance and legal compliance support for both the company and its international subsidiaries.
  •  Provide legal support for potential M&A opportunities.
  •  Provide risk assessment of contract terms and conditions and offer alternative approaches to mitigate risk, including negotiating alternative contractual language. 
  • Work closely with other attorneys and Contract Management team on any additional matters which may require support.

Required Skills:  

  • J.D. from an ABA accredited law school with excellent academic credentials and admission to the NJ state bar.
  • 3-5 years of legal experience, preferably in-house and preferably in support of telecommunications, information services, or technology software and services businesses. 
  • Knowledge and experience analyzing and applying federal, state, and global laws related to data privacy and data security, including regulations and requirements, such as GDPR, CCPA/CPRA etc.
  • Experience providing general legal support and advice with respect to corporate compliance, governance, contracts, intellectual property, and/or export control preferred.
  • Strong negotiation, analytical, and drafting skills.
    • Ability to absorb new concepts rapidly, comprehend complex financial and business concepts, balance risks, and find creative solutions to challenging issues. 
  • Excellent oral and written communication skills.
  • Ability to treat sensitive/confidential information with appropriate discretion.
  • High energy, self-starter with a “can-do” attitude, strong drive for results and a demonstrated passion for understanding and meeting company needs.
  • Demonstrated ability to work both independently, as well as collaborate with cross functional teams to achieve high quality results.
  • US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Customer Service Desk -Network Ops Technician

Hybrid, Bridgewater, NJ
Customer Support
Job ID 2986

Responsibilities:

Skills such as strong PC, PC-applications troubleshooting, and related technology skills, customer-focused execution, strong attention to detail, patience with customers, and clear and polite communication are vital, while server and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk – Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. The individuals that demonstrate teamwork, initiative and self-direction in this fast-paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

 

  • The shift schedule for this role is Tuesday through Saturday, 10AM to 7PM Eastern Time in support of a 24x7x365 Service Desk – Network Operations Center (NOC). In addition, there will be the occasional requirement/opportunity to work additional shifts and national holiday shift work. There is a rotational on-call schedule. 
  • Troubleshoot end-user technical problems and respond to requests.
  • Monitor and respond to multiple channels of customer and systems communication including chat, email, and phone.   
  • Ability to multi-task and prioritize work tasks based on specific requests.
  • Accurately entering tickets into a ticketing system, assigning the tickets per a documented schedule and process, and calling/emailing the correct support technicians as required to resolve issues. 
  • Carefully and accurately following all written procedures. 
  • Support the following types of calls, questions, alerts, or tickets (not all-inclusive):
    1. IT Desktop Applications and Troubleshooting (ex. Windows, Outlook, Microsoft Office, VPN software)
    2. IT Infrastructure (ex. telephones, network/internet connectivity)
    3. Customer Service Requests (ex. password resets, VPN token resets, service questions)
    4. External iconectiv Product requests
  • Production and Non-Production environment platform monitoring and ticketing for alarms and performance issues on systems, applications, databases, and network/customer connectivity.
  • Manage alarm events and technical application issues – creating, modifying, troubleshooting, and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
  • Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates. 
  • Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
  • Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
  • Learn and help support Service Now Virtual Agent (aka Chatbot) and Service Catalog functionality. 
  • Excellent work ethic, time management, teamwork, and strong customer focus are key skills required to perform this function successfully. 
  • Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:

  • Demonstratable experience in PC and PC applications troubleshooting. 
  • Excellent written and verbal communication skills are a must as this is a customer facing position. 
  • Minimum 1-2 years of customer service experience.
  • Detailed and precise execution, initiative, critical thinking, and good follow through are key characteristics. 
  • BA/BS degree is preferred but not required.  
  • Any application support experience would be a plus.            
  • Being a self-starter and an excellent team player is a must. 
  • Being able to learn on the job and be able to quickly switch between tasks is a critical success criteria. 
  • Office is based in Bridgewater, New Jersey. At this time, the team is working remote however the need to work in the office could be required and there will be occasional team meet ups and company functions. 
  • US Citizenship required.

    **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 

Additional Skills:

  • Familiarity with Linux and Windows Operating Systems is a plus.
  • Familiarity with Network and Cyber security concepts is a plus. 
  • Ability to speak and understand Spanish is a plus
  • Experience using “Chat” to support customer communications (requires strong written communication skills).
  • ServiceNow ticketing and development skills is a plus. 


 

Marketing Events Assistant

Hybrid, Bridgewater, NJ
Marketing
Job ID 2984

Responsibilities:

This position will work with the Global Events Manager to oversee internal and external events. You will assist in event planning from conception to implementation, through post event execution. You will have exposure to event organizers and will work with key stakeholders.  Duties include administrative tasks, project management, working with vendors, managing registration, assisting with set-up and breakdown, branding event space, ordering food and beverages, interacting with attendees, running errands for supplies and working with staff to ensure the completion of a successful event.
 

EVENTS SUPPORT and COORDINATION

Internal and external event support as follows:

  • Responsible for the logistical components of digital and in-person events, including scheduling, coordination, , set-up, and tear-down.
  • Support customer and industry working groups with planning, logistics, registration, food and beverage, attendee satisfaction and on-site support.  
  • Submit facilities requests as necessary, prepare and inspect conference room setups.
  • Assist in the setup, testing, operation, and teardown of audio-visual and video conferencing equipment.
  • Serve as a point of contact for event planning and execution, facilitating communication between departments, support staff, and vendors.
  • Deliver exceptional customer service and ensure high-quality experiences for all clients.
  • Coordinate and distribute event-related customer communications with marcom channels, including sales team emails, pre-event emails, at-event invitations (e.g. tech talks), post-event communications.
  • Assists with post-event surveys and report creation.
  • Share leads generated from events with customer relationship manager for communications objectives.
  • Maintain inventory of branded promotional items, selection, order and fulfill requests.
  • Supports employee engagement activities and encourages participation amongst colleagues.
  • Shipping and receiving of signage, supplies and support materials.   

MEMBERSHIP and ASSOCIATIONS

  • Maintains knowledge of industry association memberships and provides updates to channel manager regarding revisions for collateral, presentations, and web site updates. 
  • Shares iconectiv news, collateral, and other marketing materials with memberships on a rolling basis.
  • Tracks metrics for iconectiv marketing via appropriate industry organizations and share with team.

PROJECT MANAGEMENT

  • Responsible for overall knowledge and management of Asana project management tool.
  • Maintain Asana-based Marcom Calendar used to define channel activity.  

Required Skills:

  • Bachelor’s degree in marketing or communications
  • 0 – 2 years of Customer Service experience and/or Event Planning
  • Understanding of Microsoft office (Word, Excel, PowerPoint)
  • Excellent organizational skills and ability to manage multiple tasks concurrently
  • Self-motivated, dependable and displaying strong follow-through with details and tasks
  • People skills including social graces, communication, language and friendliness
  • Flexible schedule as activities may fall outside normal business hours
  • Ability to travel 15% to 25% 

**Hybrid employees must live within 50 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person


 

Director of Telecom Sales

United Kingdom
Sales
Job ID 2983

Responsibilities:

The Director of Telecom Sales role will be based in the UK and will be focused on developing sales strategies, executing sales plans, creating customer interest, and managing channel partners.  This role will focus on the iconectiv product portfolio and will be responsible for closing both new business and renewal business.

 

Major Duties and Functions: 

  • Individual contributor responsible for driving sales in the UK telecom industry to include meeting and exceeding sales goals.
  • Develop and maintain key telecom client relationships. 
  • Must be able to develop, keep current and execute Strategic Account/Territory plans.
  • Improve and drive product and services specific strategies and sales cycles.
  • Leverage existing relationships to position iconectiv’s entire suite of products.
  • Follow corporate deal approval process.
  • Travel to key customer sites are a regular and required activity. 
  • Interact and coordinate with other sales teams working on the same account. 
  • Develop trusted advisor relationships with key customer stakeholders and executives.
  • Negotiate contracts and close agreements. 
  • Clearly communicate the progress of initiatives to internal and external stakeholders. 
  • Forecast and track key account metrics. 
  • Assist with challenging client requests or issue escalations as needed
     


Requirements:

  • Proven account management, channel management, or other sales experience in the UK telecom industry. 
  • Familiarity with UK telecom regulatory trends such as fixed voice and broadband switching.
  • Familiarity with trusted communications trends such as STIR/SHAKEN and RCS.
  • Familiarity with mobile and fixed number portability and numbering management.
  • Demonstrated ability to communicate, present effectively at all levels of an organization.
  • Demonstrated experience and relationships within the UK telecommunications industry. 
  • Bachelor’s Degree in appropriate field of study or equivalent work experience. 
  • 10+ years’ experience selling solutions to Telecom Senior Executive, marketing, planning and operations groups.
  • Ability to handle multiple tasks simultaneously and prioritize accordingly.
  • Results driven, team player with strong sense of responsibility.
  • Ability to work with a minimum level of supervision.
  • Excellent written and verbal communication skills.
  • Strong English language skills (verbal and written) Multi-lingual is a plus.
  • Ability to travel as needed.


 

Intern, Digital Marketing

Bridgewater, NJ
Marketing
Job ID 2982

Year round internship with the ability to work 20 hour work weeks during semester and 40 hour works week during the summer.

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Responsibilities:

Intern needed to support the company’s social media accounts and support the company’s web analytics and web content.  The intern will  work with Linkedin and X as well as Drupal.  

  • Post social media content
  • Monitor socials
  • Update company intranet content
  • Update company websites
  • Assist in website test plans

Requirements:

  • Enrolled at University with GPA of 3.0 or higher.
  • Well organized with attention to detail. 
  • Excellent verbal, written, presentation and interpersonal skills.
  • US Citizenship required

Additional Skills:

  • Business social media experience a plus
  • CMS/Drupal experience a plus 

Storage Engineer

US/Remote
Systems Engineering
Job ID 2978

Responsibilities:

The Storage Engineer’s role takes ownership for handling and maintaining data storage’s engineering process, including networks. Responsibilities include building strategies and planning and implementing solutions for storage and maintenance of data. Applicant needs to have the ability to comprehend our organizational requirements and transform them into viable solutions to support our telecommunications infrastructure. 

This position has the following responsibilities:

 

  • System Data and Database Storage Engineering and Administration - design, configure, develop, integrate, test, implement, document, and support the storage infrastructure for both Lab and Production ecosystems.
  • Responsible for performing patching, upgrading software, and making sure that data is secured.
  • Responsible for storage area network (SAN) management, maintenance, and monitoring.
  • Have the ability to collaborate with different teams to explain requirements and suggest the appropriate storage systems and backup solutions and procedures.
  • Able to build storage systems for information and networks for large enterprises that can cater to thousands of connections at the same time. 
  • Facilitate the designing of the concept and procedure, besides handling resource allotment.
  • Maintain fiber channel switches and SAN arrangements by ensuring that software and firmware are in keeping with the latest needs of an organization. 
  • Work with vendors to replace parts and address any issues with product hardware or software.
  • Research new technologies to find out if they suit our organization’s existing infrastructure. If not, they will build appropriate infrastructure to fit them in.  
  • Set up and maintain documentation of the existing technology and solutions using Operations Design Requirements (ODRs) and Runbooks.
  • Design the concept, process, and handle resource allocation. 
  • Creating data usage and precise performance reports with office applications.
  • Perform maintenance tasks and backup activities to protect data integrity from corrupted information and data theft. 
  • Research new methods to store, access, and keep information in physical and digital locations.
  • Follow strict privacy regulations to prevent data leaks to non-authorized personnel. 
  • Must work well with other engineers to troubleshoot and test data storage features and expectations.
  • Integrate storage metrics with new technologies to increase efficiency and are responsible for the daily administration of storage facilities. 
  • Capacity planning and performance tweaking for storage and backup environments.
  • Handle replication of DR data to make sure that data is recovered, in case of any glitches.
  • Configure and administer performance and massive storage arrays while deploying and configuring SANs. 
  • Upgrade, implement, monitor policies, and procedures to ensure steady storage provisioning, protection of data, and adherence to compliance.
  • Resolve storage issues using NFS, Fiber Channel over Ethernet (FCoE), and CIFS protocols. 
  • Administer backup architecture using several solutions.

Required Qualifications:
 

  • Bachelor’s degree in computer science, computer engineering, or similar technical discipline or equivalent work experience.
  • Information Storage and Management Foundation skill certification preferred
  • Dell Certified Associate storage certification required
  • Minimum 5+ years’ experience supporting a production environment and working on enterprise solutions.
  • Minimum 5+ years’ demonstrated experience with Dell PowerStore and XtremeIO storage solutions.
  • Proven experience working hands-on with big data systems.
  • Demonstrated experience with storage monitoring, backup, and disaster recovery of data systems.
  • Substantial knowledge of different programming or scripting languages – VMware, Linux, Solaris.
  • Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
  • Proficiency with Microsoft Office Applications Suite and SharePoint.
  • Ability to communicate with all levels of management.
  • Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
  • Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
  • US Citizenship required

Senior Network Engineer

US/Remote
Network Operations
Job ID 2976

The Senior Network Engineer role is responsible for the implementation, planning, and coordination of network and security systems and software that protects the technological infrastructure for the NPAC (Number Portability Administration Center). In this capacity, the Senior Network Engineer builds and maintains the daily operations of computer networks for Lab and Production at our Primary and Alternate data centers. 

 This position has the following responsibilities:

  •  Design, build, implement and test, “green field” lab and production network solutions.

  • Design, implement and test network expansions and changes.
  • Deploy, install, and configure hardware such as firewalls, switches, routers, load balancers, IPS, network monitoring systems and other network security related products.
  • Support local data centers on-site and remotely to manage and maintain lab and production network. 
  • Develop project proposals, designs, implementation plans including timelines and cost projections for various network initiatives.
  • Write functional requirements/specifications documents for network projects and initiatives.
  • Perform network maintenance activities - upgrade network hardware, IOS upgrades and network routing configuration implementations and modifications, as required. 
  • Must be available to support the needs of the business 24 x 7 via on-call team rotation when there is an urgent issue or outage that needs to be investigated or addressed.
  • Review and develop MoPs (Method of Procedures) for network change management implementations in lab and production environments.
  • Develop and maintain Network ODR (Operations Design Requirement) documents for network data configuration record keeping and archives.
  • Perform network troubleshooting to isolate, diagnose and resolve common and complex network problems.
  • Develop and implement network acceptance test plans for new network builds.
  • Perform network modeling, analysis, and planning.
  • Be able to advise and present technology related issues and trends to management.
  • Knowledge share, direct and guide junior members of the team.

 Required Qualifications

  • BS or MS in Network Engineering and Administration or related technology field.
  • Minimum 7 years of IT Network experience.
  • Strong experience in the areas of Network requirements analysis, architecture, engineering, operations, and maintenance.
  • Expertise in Fortinet FortiGate, FortiSwitch network gear and FortiManager, FortiAnalyzer and FortiAuthenticator.
  • Experience with Cisco router, ASA, and switching (Catalyst, Nexus) systems, F5 load balancing and network monitoring tools is a plus.
  • Expertise in the following areas: WAN, LAN, Switching, and IP addressing, Routing Protocols, Firewalls, IPSec VPN tunnels and network/data security.
  • Expertise with SNMP – and NetFlow-based network monitoring and management
  • Expertise with infrastructure cabling and premise guideline specifications
  • Experience with various operating systems and environments (Windows, Linux, Solaris).
  • Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
  • Proficiency with Microsoft Office Applications Suite and SharePoint.
  • Ability to communicate with all levels of management.
  • Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
  • Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
  • US Citizenship required

 

Intern, Software Development

Hybrid, Bridgewater, NJ
Software Development
Job ID 2974

Summer internship

Responsibilities: Develop tools to be used by our technical team for customer support

Requirements:

  • Ability to work 40 hours per week during the summer
  • Pursuing bachelor’s degree in computer science
  • Enrolled at a College/University
  • Proficient in Java and/or Python. 
  • Know frameworks like Flask/REST APIs. 
  • Proficient in UI framework like Angular.
  • Have experience in parsing/reformatting large data sets using python / shell scripts. 
  • Comfortable working in Linux environments.
  • Familiar with git source control.
  • US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Test Automation Engineer

Hybrid, Bridgewater, NJ
Quality Assurance
Job ID 2973

Responsibilities:

Test automation engineer responsible for developing test automation suite using Selenium WebDriver and Robot framework in Python.

Requirements:

  • 4+ years of experience in web (single and multi page applications) and backend/API testing and automation
  • 2 years (or more) of experience in test automation using Selenium WebDriver and Robot framework in Python
  • Experience in test environment setup, test case design and development, execution, analysis, coverage, and reporting
  • Experience in Python coding
  • Experience in developing test fixtures using HTML/CSS / JavaScript 
  • Experience in SQL and databases (MySQL or Oracle)
  • Experience with Linux (RedHat Linux) and Windows OS and scripting

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

  • Solid understanding of Jenkins automation/ CI/CD
  • Solid SDLC knowledge
  • Experience working in Agile environment with tight schedules
  • US Citizenship required


 

Intern, Front Desk Reception/Security

Bridgewater, NJ
Security
Job ID 2960

Internship Responsibilities:

Primary responsibility is to receive guests, help employees and general support for the badging center office workflows.  Specifically, reviewing Service Now tickets, assign visitor badges to guests, help employees and contractors with day passes, track badge assignments, monitoring security video cameras, answering phone calls and walking on different floors to support teams.  Respond to emergency situations and contact first responders if necessary. Provide daily reports and logging activities of iconectiv site security systems. All other training will be provided.

Requirement:

  • The slated hours for this role are 8:00am to 12:30pm.         
  • Must be enrolled at a college or university
  • Familiar with Microsoft Office and the Microsoft Operating Systems
  • Must be dependable and a person of high integrity
  • US Citizenship required


 

Intern, Front Desk Reception/Security

Bridgewater, NJ
Security
Job ID 2961

Internship Responsibilities:

Primary responsibility is to receive guests, help employees and general support for the badging center office workflows.  Specifically, reviewing Service Now tickets, assign visitor badges to guests, help employees and contractors with day passes, track badge assignments, monitoring security video cameras, answering phone calls and walking on different floors to support teams.  Respond to emergency situations and contact first responders if necessary. Provide daily reports and logging activities of iconectiv site security systems. All other training will be provided.

Requirement:

  • The slated hours for this role are 12:30pm to 5:00pm.       
  • Must be enrolled at a college or university
  • Familiar with Microsoft Office and the Microsoft Operating Systems
  • Must be dependable and a person of high integrity
  • US Citizenship required