Responsibilities:

Responsible for developing software that anticipates and supports customer business needs, iconectiv business objectives, and keeps ahead of the competition.  Specifically, responsible for the design, development and testing of software programs in accordance with iconectiv procedures.  Provide troubleshooting support to customers as needed.  Participate in the review of requirements and Product Test planning and execution.  Support the production of necessary Learning Support materials.  As necessary, responsible for/participating in overall architecture design, third party software evaluation and computing platform selection.  As necessary, participates on teams involved in cross-product solutions and interfaces to other products.  May be responsible for application database support which encompasses build, development and test environment support along with packaging/shipping software. 

Requirements:

• Demonstrated experience delivering software systems on aggressive schedules with high quality
• Systems design
• Agile/Lean methodology
• Java
• Software configuration tools (source control, defect tracking, etc .)
• Large scale performance applications
• Excellent teaming and collaboration skills
• Oracle RDBMS and JDBC experience
• SQL Developer
• Schema design, Data modeling, and optimization
• Tuning, indexing, partitioning, query optimization
• Stored procedures, triggers, transaction management
• Tools development and scripting experience
• B.S. in Computer Science or equivalent with 5+ years of experience or 8+ years of experience for a SR. Developer
• US Citizenship Required

Additional Skills:

• Experience with SW development tools such as Eclipse IDE
• Database Administration
• Oracle RAC
• Data Warehousing
• AWS
• Process monitoring and logging experience
• Messaging experience, e.g. JBoss messaging, Oracle AQ
• Database migration
• Distributed database
• MyBatis
• J2EE EJB experience
• JBoss application server experience
• Reporting 3PP experience (e.g., JasperSoft)
• Billing Systems experience

Responsibilities:

• Develop proficient knowledge of Telecom Numbering and Routing
• Work closely with the TRA Product Management and Engineering teams to align customer feedback with product functionality
• Develop user-friendly job aids, step-by-step guides, and FAQs based on system requirements and existing user documentation to serve as online help content for a key telecommunications database with nearly 400 active users.
• Support a potential AI enhancement to bolster online help processes by participating in discussions to determine, design and implement new online help functionality
• Validate documentation created with a sub-set of customers, refining content based on feedback. 

Requirements:

• Rising Junior or Senior student in Computer Science or Business
• Strong written and oral communication skills
• Proficient in MS Word
• US Citizenship required

Responsibilities:

• Work with sensitive and confidential information while maintaining the highest level of confidentiality, professionalism, and ethics
• Maintain documented procedures and follow industry best practices while conducting application and server security testing under supervision
• Performing assessments of System Development Life Cycle (SDLC) processes
• Be willing to learn new programming languages, frameworks, tools and paradigms given proper guidance and supervision
• Contribute to helping application teams learn industry security tradecraft

Requirements:

• Pursuing or has completed B.S degree in Computer Science, Information science or a similar field
• Some experience in or understanding of software development in one or more of the following languages / frameworks: Java / Spring, Python, Angular, React
• Comfortable working on Windows and Linux machines (RHEL, CentOS, Ubuntu)
• Strong ethics and understanding of ethics in business and information security
• Some experience performing code reviews
• Collaborate with both internal and external partners to develop and update Security Operations standards, procedures, guidelines, and best practices
• Ability to complete tasks and deliver professionally written oral reports to clients at all levels of the organization
• Developing and reporting of key information, metrics, security performance, and driving enterprise processes
• Excellent communication, collaboration, and strong project management skills
• US Citizenship Required

Additional Skills:

• Possesses current security certification(s) or is working towards one
• Basic understanding of DevOps technologies such as Jenkins, Puppet, Chef
• Basic understanding of Containerization technologies like Docker, Kubernetes etc..
• Experience with some web application vulnerability scanning tools (e.g., Tenable/Nessus, OWASP ZAP, Burp Suite)
• Some experience with Cloud technologies (AWS, Azure or GCP)

Responsibilities:

The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology.  The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined, and rewarding.  Be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner.    Handle each situation in a manner that is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation.   Take clear and concise notes of issues and present them in a manner that varied teams will be able to understand.  Demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Manage time efficiently and be available during off-hours emergencies.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, and orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Bachelor’s degree in computer science or computer engineering field.
• Requires at least 3 to 5 years of experience in the field or a related area.
• Experience with Microsoft Windows 11/10.
• Knowledge of Apple MacBook iOS MDM(JAMF).
• Knowledge of Intune MDM, MAM configuration, and scripting.
• Manage corporate Mobile Phones with different vendors.
• Experience with installing Microsoft O365 and other desktop software on Windows laptops.
• Experience with troubleshooting issues with Microsoft products like Outlook, Office 365, etc.
• Active Directory and laptop imaging MDT experience preferred.
• Strong interpersonal skills and ability to troubleshoot common issues on user laptops related to software upgrades, installs, etc.
• US Citizenship Required
  • **Hybrid employees must live within 50 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Familiar with a variety of field’s concepts, practices, and procedures.
• A+ PC Technician, CompTIA Certified (Preferred)
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Works under general supervision.
• A certain degree of creativity and latitude is required.
• Preferred Batch file and PowerShell scripting
• Knowledge of Microsoft security and software updates, desktop patching, and 3rd party software upgrades using various tools such as SCCM, WSUS, or other tools.

Six month contract with possibility of extension or Right to Hire

Responsibilities:

The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology.  The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined, and rewarding.  Be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner.    Handle each situation in a manner that is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation.   Take clear and concise notes of issues and present them in a manner that varied teams will be able to understand.  Demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Manage time efficiently and be available during off-hours emergencies.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, and orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Bachelor’s degree in computer science or computer engineering field.
• Requires at least 3 to 5 years of experience in the field or a related area.
• Experience with Microsoft Windows 11/10.
• Knowledge of Apple MacBook iOS MDM(JAMF).
• Knowledge of Intune MDM, MAM configuration, and scripting.
• Manage corporate Mobile Phones with different vendors.
• Experience with installing Microsoft O365 and other desktop software on Windows laptops.
• Experience with troubleshooting issues with Microsoft products like Outlook, Office 365, etc.
• Active Directory and laptop imaging MDT experience preferred.
• Strong interpersonal skills and ability to troubleshoot common issues on user laptops related to software upgrades, installs, etc.
• US Citizenship Required
  • **Hybrid employees must live within 50 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Familiar with a variety of field’s concepts, practices, and procedures.
• A+ PC Technician, CompTIA Certified (Preferred)
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Works under general supervision.
• A certain degree of creativity and latitude is required.
• Preferred Batch file and PowerShell scripting
• Knowledge of Microsoft security and software updates, desktop patching, and 3rd party software upgrades using various tools such as SCCM, WSUS, or other tools.

Internship position will be for the summer of 2025 break, May/June through August 2025, 40 hours per week

Responsibilities:

• Develop proof-of-concept applications integrating AI chat/query interfaces into existing product lines
• Research and implement privacy-preserving techniques for local AI model deployment
• Design and test feedback mechanisms for AI-enhanced user experiences
• Explore advanced data visualization and mapping capabilities for complex datasets
• Collaborate with cross-functional teams to evaluate POC effectiveness
• Document findings and present recommendations to technical leadership

Requirements:

• Currently pursuing a Bachelor's or Master's degree in Computer Science, Data Science, or related technical field
• Experience with Python, JavaScript, or similar programming languages
• Basic understanding of machine learning concepts and natural language processing
• Familiarity with data privacy principles
• Strong problem-solving abilities and analytical thinking
• US Citizenship Required
• To be eligible for an intern role, the candidate must be enrolled in a university as a graduate or undergraduate student
• Hybrid role, must be able to work in the Bridgewater, NJ office one day a week.

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Prior experience with conversational AI frameworks (e.g., LangChain, LlamaIndex)
• Knowledge of geospatial data visualization tools and libraries
• Understanding of prompt engineering techniques
• Experience with front-end development (Angular, React, Vue, etc.)
• Excellent communication and collaboration skills

 Info Solutions Rotational Leadership Associate

The Info Solutions Rotational Leadership Program is designed for recent university graduates who are interested in furthering their leadership skills while making direct contributions to the continued success of iconectiv. By participating in the Rotational Program, you will gain a diverse set of skills that will help you understand inter-departmental relationships and chose the career path that best suits your skills and career aspirations. This rotational program typically consists of three, 9-month rotations and is based out of our headquarters in Bridgewater, NJ (hybrid, distributed workforce).

 At the completion of the Rotational Leadership Program, it will be decided based on your experience and the needs of the business where there may be an opportunity for a role in one of the Info Solutions organizations.

 Responsibilities by Department:

Under the direct supervision and mentorship from a manager within iconectiv’s Info Solutions Team (product/sales/marketing), you’ll work with the Info Solutions organization on your own project with key deliverables, which will provide added value to the company.

Sales 

• Supports the iconectiv global sales team with customer facing value propositions, customer communications and relationship management tools (e.g. Salesforce)
• Conducts research on target industry verticals, voice of the customer, existing clients and prospects to uncover anew sales opportunities
• Develops sales & marketing strategies to achieve sales growth targets
• Partners cross-functionally with internal, iconectiv teams (Marketing, Product, Finance & Legal) to facilitate sales programs and operations
• Develops understanding of iconectiv and competitive solutions in the telecommunications marketplace
• Participates in professional development opportunities to enhance business acumen
• Communicates regularly with Executives, Managers, and co-workers in formal and informal settings

 Product

• Work with Product Line Manager (PLM) to identify opportunities for improvement
• Develop and manage information to support corporate decision making
• Assist PLM to create reports for internal teams and/or external clients
• Create and assist with presentations and reports based on recommendations
• Assist in the development of Go-To-Market plans
• Assist in the development of the required collateral and target event attendance
• Manage product developments and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product strategy and corporate vision
• Attend customer meetings and works with Sales and program teams to help develop strategies to address market
• Shadow and attend industry meetings, as applicable, to assigned product(s)

 Marketing 

• Participate in cross-departmental meetings and present key insights.
• Attend competitive and or 3rd party webinars and provide high level summary of key insights
• Conduct research and development of future projects and events (collaborates internally)
• Refresh sales enablement materials (messaging, videos, FAQs, qualification docs, collateral, web and social content)
• Help capture company and product value prop and modernizes customer interactions
• Assist with empower library, PowerPoint updates
• Collaborate in event planning
• Aid in various competitive analysis (new product releases, mergers/acquisitions, etc.)
• Help scribe on financial quarterly conferences
• Buyer journey and persona support
• Support with Pardot, LinkedIn, Facebook and others as needed for social marketing
• Aid with Asana project entries, marketing calendar and related tasks
• Assist in Salesforce Library for posting and sharing sales tools

Requirements

• Recent college graduate (BA/BS in business, marketing, communications, product marketing or other related field)
• Excellent computer skills, including Microsoft Office Suite
• Prior internships/experience in business/sales/marketing environment preferred
• Great interpersonal and communication skills, both verbal and written
• Quick learner and detail-oriented
• Strong organizational skills
• Knowledge of current trends and new developments in customer communications, product marketing, telecom trends
• Ability to travel as needed (10%)
• **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Responsibilities:

iconectiv provides number porting services for communication providers to assist them in efficiently porting numbers between networks. We are the leader in number porting services for the industry by offering a broad range of competitive offers, forming a strong partner ecosystem and being the partner of choice for regulatory agencies around the world. 

We are looking for a Product Owner who will support direction for the communications porting strategy. This exciting role is responsible for the development of a product vision, user personas, the articulation of the value proposition and the assessment of competitiveness and health of the product. As a member of the team, the successful candidate will need to demonstrate ability to innovate, collaborate, be result oriented and a problem-solver in a fast-paced organization.

• As a Product Owner you will work closely with the development team and Product Manager to define detailed requirements for each sprint or development cycle.
• Maintain and prioritize the product backlog, which contains a list of all the tasks, user stories, and features that need to be developed. This backlog is based on input on Initiatives and Epics from the Product Manager and other stakeholders.
• Interact daily with the development team and provide real-time clarifications and guidance during the development process. Responsible for being the go-to person for the team regarding the product details.
• Ability to adapt the product's priorities and requirements during development based on feedback and changing circumstances. Ensure that the team is working on the most valuable tasks for the current sprint.
• Act as a proxy for the customer, representing their interests and needs within the development team. Make decisions that align with the customer's perspective.

 Requirements:

• 4+ years in software as a service with demonstrated experience in market driven new product initiatives with business cases; plus driving to success criteria in accordance with a “agile process” for providing software products and solutions.
• 4+ years industry experience with communications technologies such as number portability is desirable.
• Must possess excellent written communication and presentation skills and business acumen.
• The ability to travel up to 25% or as required by this position is a must.
• Bachelor's Degree in Computer Science or equivalent work experience

Responsibilities:

Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk – Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. Job responsibilities include, but are not limited to the following: 

• Monitor and take appropriate action, per documented instruction, on Network, Server, and Application alerts.
• Manage, by creating tickets and executing email/verbal communications, external customer requests.
• Troubleshoot and resolve internal end-user laptop, application, and communications problems.
• Assist the ServiceNow Application Administration team on various tasks, including potentially using JavaScript. 

Requirements:

• Have an attention to detail and a passion for accuracy and preciseness.
• Seeking someone who has a nighttime class schedule or a lightly loaded daytime schedule.
• The ability to operate and be successful both on individual tasks and team tasks.
• Excellent written and verbal communication skills.
• US Citizenship Required
• To be eligible for an intern role, the candidate must be enrolled in a university as a graduate or undergraduate student

 **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Experience with troubleshooting laptop/PCs a plus.
• Customer service experience desirable. 

Six month contract with possibility of extension or Right to Hire

Responsibilities:

• Administration of Redhat, CentOS, and other Linux operating systems  
• Satellite management, scripting languages, and puppet/chef/ansible automation
• Configuration, maintenance and respond to the alerts of the monitoring system
• Prepare for new product related releases and assists with new initiatives and upgrades
• Work with our product development team to implement and support new client offerings
• Explore and integrate new technologies, transitioning operations from traditional administration and deployment to infrastructure as application leveraging automation/configuration management technologies
• Work with Security initiatives including hardening of golden images, OS patch lifecycles, fixing vulnerabilities, implementing PAM/SSO, and other security related projects

Requirements:

• 10+ years’ experience as Linux Administrator
• Occasional work after hours or weekends at our co‐location facility   
• Rotational after‐hours support with 24/7 on-call duty     
• Ability to lift up to 50lbs
• Bachelor’s Degree preferably in Computer Science or 10+ years of experience in lieu of degree
• US Citizenship required

*Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Strong background in Linux/Unix administration and understanding of code and script (Bash, PHP, Python, Perl and/or Ruby)
• Experience with managing virtual assets in VMware environments
• Experience with container technologies such as Kubernetes or Redhat Openshift clusters
• Experience with Redhat IPA and Okta
• Strong technical problem-solving skills and experience in IP networking and static routing SFTP, SSH, SMTP, DNS, HTTPS, DHCP, Syslog logging facility
• iconectiv has a footprint in AWS, Azure and Google cloud providers.  The person coming onboard must be experienced in administration of one or more of the cloud providers
• Experience with Avamar backups and recovery or similar backup tools
• Experience in a high‐availability, mission critical environment, and disaster recovery testing

Responsibilities:
 

The Security Engineer role includes platform Security Monitoring and Analytics; overseeing and performing Security Engineering tasks and functions; and developing and maintaining application security services for lab and production environments, supporting number porting services for the NPAC (Number Porting Administration Center). In addition, the candidate will be responsible for securing existing systems and applications; evaluating the security for 3^rd party applications, host systems, development software, devices, and technologies for vulnerabilities; and developing requirements for related security solutions. Candidate must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) to fully meet the technical requirements of the position. 

 Some essential functions of the role include, but are not limited to the following:

• Must be available to support changes and maintenance windows, as needed and required (off-hours).
• Must be available to work in the Security 24 x 7 On-Call rotation and initiate escalation procedures to counteract potential threats/vulnerabilities.
• Assist with incident response and potential breach activities, on a 24x7 schedule, if necessary.
• Conduct security assessments to identify vulnerabilities in existing systems.
• Design and implement security measures to protect against potential threats.
• Develop, implement, and manage security policies and procedures.
• Test, evaluate, deploy, and configure security products and solutions.
• Administer and support security platform components including:  SIEM, HIDS, NIDS, FW, WAF, etc.
• Create and update SIRP response plans and lead incident response teams.
• Monitor system, network, and application activity for signs of unauthorized access or malicious activity.
• Perform security audits and risk assessments.
• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or 6+ years of equivalent work experience.
• Work remote in commutable distance to Bridgewater, NJ or Dallas TX
• US Citizenship required

 General Skills and Qualifications:

• Information security engineering subject matter expert.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills to work with cross-functional teams.
• Analyze threats and attacks reported from multiple sources both internal and external.
• Knowledge of operating systems, virtualization, and database platforms.
• Operating systems: Enterprise Linux, Solaris, Windows.
• Virtualization: VMware, LDOMs, OVM.
• Scripting and /or development ability to integrate, enhance, or customize existing security tools.
• Oracle Database, security auditing and logging.
• Knowledge of network devices, security solutions, and technologies.
• Network, System, and Application event reporting and logging.
• Understanding configuration policy changes for router, switch, firewall, load balancing, updates, upgrades,  and lifecycle management.
• Expertise in configuring and managing firewalls, intrusion detection systems, and other security devices.
• ACL creation, update, and review.
• SIEM, event log processing, correlation, alarming, and reporting.
• WAF policy development and tuning.
• NIDS policy development and tuning.
• Endpoint monitoring and controls, FIM, HIDS, EDR.
• Application security review and assessments.
• Experience with vulnerability assessment and penetration testing.
• Vulnerability scanning, scan development and tuning, review and reporting, develop and support remediation plans.
• Manage penetration test engagements, review findings, and manage remediation efforts.
• Knowledge of security frameworks and industry best practices.

Additional Skills:

• Knowledge and/or experience with the following security applications are a plus – Wazhu, QRadar, Fortinet, CrowdStrike, QLIK, RedSeal, and Tenable Security Center/Nessus.
• Security Industry certification(s) preferred