Responsibilities:

Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk – Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. Job responsibilities include, but are not limited to the following: 

• Monitor and take appropriate action, per documented instruction, on Network, Server, and Application alerts.
• Manage, by creating tickets and executing email/verbal communications, external customer requests.
• Troubleshoot and resolve internal end-user laptop, application, and communications problems.
• Assist the ServiceNow Application Administration team on various tasks, including potentially using JavaScript. 

Requirements:

• Have an attention to detail and a passion for accuracy and preciseness.
• Seeking someone who has a nighttime class schedule or a lightly loaded daytime schedule.
• The ability to operate and be successful both on individual tasks and team tasks.
• Excellent written and verbal communication skills.
• US Citizenship Required
• To be eligible for an intern role, the candidate must be enrolled in a university as a graduate or undergraduate student

 **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Experience with troubleshooting laptop/PCs a plus.
• Customer service experience desirable. 

Six month contract with possibility of extension

Responsibilities:

• Administration of Redhat, CentOS, and other Linux operating systems  
• Satellite management, scripting languages, and puppet/chef/ansible automation
• Configuration, maintenance and respond to the alerts of the monitoring system
• Prepare for new product related releases and assists with new initiatives and upgrades
• Work with our product development team to implement and support new client offerings
• Explore and integrate new technologies, transitioning operations from traditional administration and deployment to infrastructure as application leveraging automation/configuration management technologies
• Work with Security initiatives including hardening of golden images, OS patch lifecycles, fixing vulnerabilities, implementing PAM/SSO, and other security related projects

Requirements:

• 10+ years’ experience as Linux Administrator
• Occasional work after hours or weekends at our co‐location facility   
• Rotational after‐hours support with 24/7 on-call duty     
• Ability to lift up to 50lbs
• Bachelor’s Degree preferably in Computer Science or 10+ years of experience in lieu of degree
• US Citizenship required

*Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Strong background in Linux/Unix administration and understanding of code and script (Bash, PHP, Python, Perl and/or Ruby)
• Experience with managing virtual assets in VMware environments
• Experience with container technologies such as Kubernetes or Redhat Openshift clusters
• Experience with Redhat IPA and Okta
• Strong technical problem-solving skills and experience in IP networking and static routing SFTP, SSH, SMTP, DNS, HTTPS, DHCP, Syslog logging facility
• iconectiv has a footprint in AWS, Azure and Google cloud providers.  The person coming onboard must be experienced in administration of one or more of the cloud providers
• Experience with Avamar backups and recovery or similar backup tools
• Experience in a high‐availability, mission critical environment, and disaster recovery testing

Responsibilities:

• Administration of Redhat, CentOS, and other Linux operating systems  
• Satellite management, scripting languages, and puppet/chef/ansible automation
• Configuration, maintenance and respond to the alerts of the monitoring system
• Prepare for new product related releases and assists with new initiatives and upgrades
• Work with our product development team to implement and support new client offerings
• Explore and integrate new technologies, transitioning operations from traditional administration and deployment to infrastructure as application leveraging automation/configuration management technologies
• Work with Security initiatives including hardening of golden images, OS patch lifecycles, fixing vulnerabilities, implementing PAM/SSO, and other security related projects

Requirements:

• 10+ years’ experience as Linux Administrator
• Occasional work after hours or weekends at our co‐location facility   
• Rotational after‐hours support with 24/7 on-call duty     
• Ability to lift up to 50lbs
• Bachelor’s Degree preferably in Computer Science or 10+ years of experience in lieu of degree
• US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Strong background in Linux/Unix administration and understanding of code and script (Bash, PHP, Python, Perl and/or Ruby)
• Experience with managing virtual assets in VMware environments
• Experience with container technologies such as Kubernetes or Redhat Openshift clusters
• Experience with Redhat IPA and Okta
• Strong technical problem-solving skills and experience in IP networking and static routing SFTP, SSH, SMTP, DNS, HTTPS, DHCP, Syslog logging facility
• iconectiv has a footprint in AWS, Azure and Google cloud providers.  The person coming onboard must be experienced in administration of one or more of the cloud providers
• Experience with Avamar backups and recovery or similar backup tools
• Experience in a high‐availability, mission critical environment, and disaster recovery testing

Responsibilities:

Your role as a SOC (Security Operations Center) I Analyst is to ensure service platform security health and integrity through Application, Network and SIEM monitoring. In this position, you will play a crucial role in the Security Operations Center (SOC) by being a key member of the service solution monitoring and Security Operations team. Primary emphasis will be placed on daily monitoring and review of network, system, and application events to identify potential security incidents.
In addition to monitoring, you will be required to provide support to the internal and external groups to assist in troubleshooting security service/system issues, collecting system/application/performance data, opening and managing trouble tickets, documenting security incidents and security procedures and performing on-call services and necessary security management escalations when required.
Depending on the skills and ability to improve there will be opportunities within the team. The Security Analyst may be required to:
•Perform Security Incident Management (opening, documenting, analyzing, managing, remediating and resolving) trouble tickets.
•Investigate security events in: SIEM, Anti-Virus/Malware, Cloud and other related Systems
•Perform preliminary log collection and incident investigations, determining the root cause of the security incident and preserving evidence for potential action
•Initiate escalation procedure to counteract potential threats/vulnerabilities
•Interface with technical personnel and other teams as required
 
Provide daily incident/request and various monthly security reports as needed or required
•Interface with technical personnel and other Operations/Development/Project Management teams as required
•Participate in knowledge sharing with other analysts and develop security monitoring and incident mitigation solutions
•Strictly adhere to standard Security, SOC and Operations Methods and Procedures (M&P)
•Generate and maintain documentation to support the development and/or improvement of Security Policy and Procedures
•Support Security and Industry Maintenance Activities (Off-Hours Support)
-Occasional after hours and weekend work
-On call when needed
 
 

Required Qualifications: 
•0-2 years security experience
•Basic knowledge of IT technologies, ideally related to Security
•Basic knowledge of Unix/Linux and Windows Server operating systems
•Basic knowledge of networking (e.g. subnets, routing, etc.)
•Interest in Security, Network and Server Monitoring technologies
•Personal Attributes:
-Team-player
-Coachable and trainable
-Proficiency in written and spoken English
-Strong organizational, writing, and communication skills
-Analytical and problem solving skills
-Customer and quality focused
-Highly-motivated
-Self-starter and innovative thinker
-Ability to multi-task and work independently
-Ability to work in a dynamic environment
-Interest in Security, Network and Server Monitoring technologies
-Willingness to learn and improve.

US Citizenship Required
 
 
Additional Skills: 
•Knowledge of Networking protocols and technologies, e.g. TCP/IP, Firewalls, Routers, etc.
•Knowledge of Security principles, techniques and technologies
•Understanding the technical aspects of Information Security
•Experience with Security Information and Event Management (SIEM) tools.
•Programming and scripting skills
•Basic Telecom industry knowledge preferred but not required.
•Experience with Vulnerability scanners.
•Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.

Responsibilities:
The Senior Network Engineer role is responsible for the implementation, planning, and coordination of network and security systems and software that protects the technological infrastructure for the NPAC (Number Portability Administration Center). In this capacity, the Senior Network Engineer builds and maintains the daily operations of computer networks for Lab and Production at our Primary and Alternate data centers. 

 This position has the following responsibilities:

Must be available to support the needs of the business 24 x 7 via on-call team rotation

Must work within a in commutable distance to Bridgewater, NJ or Dallas TX

• Support local data centers on-site and remotely to manage and maintain lab and production network equipment.  This includes performing work physically in the data center when on-site hands are required.
• Design, build, implement and test, green field lab and production network solutions.
• Design, implement and test network expansions and changes.
• Deploy, install, and configure hardware such as firewalls, switches, routers, load balancers, IPS, network monitoring systems and other network security related products.
• Develop project proposals, designs, implementation plans including timelines and cost projections for various network initiatives.
• Write functional requirements/specifications documents for network projects and initiatives.
• Perform network maintenance activities - upgrade network hardware, IOS upgrades and network routing configuration implementations and modifications, as required. 
• Review and develop MoPs (Method of Procedures) for network change management implementations in lab and production environments.
• Develop and maintain Network ODR (Operations Design Requirement) documents for network data configuration record keeping and archives.
• Perform network troubleshooting to isolate, diagnose and resolve common and complex network problems.
• Develop and implement network acceptance test plans for new network builds.
• Perform network modeling, analysis, and planning.
• Be able to advise and present technology related issues and trends to management.
• Knowledge share, direct and guide junior members of the team.

Required Qualifications:

• Must have Fortinet Certified Professional - Network Security Certification
• Expertise in Fortinet FortiGate, FortiSwitch network gear and FortiManager, FortiAnalyzer and FortiAuthenticator.  .
• BS or MS in Network Engineering and Administration or related technology field.
• Minimum 7 years of IT Network experience.
• Strong experience in the areas of Network requirements analysis, architecture, engineering, operations, and maintenance.
• Experience with Cisco router, ASA, and switching (Catalyst, Nexus) systems, F5 load balancing and network monitoring tools is a plus.
• Expertise in the following areas: WAN, LAN, Switching, and IP addressing, Routing Protocols, Firewalls, IPSec VPN tunnels and network/data security.
• Expertise with SNMP – and NetFlow-based network monitoring and management
• Expertise with infrastructure cabling and premise guideline specifications
• Experience with various operating systems and environments (Windows, Linux, Solaris).
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Ability to communicate with all levels of management.
• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or 6+ years of equivalent work experience.
• Must be able to go into the facility as needed
• Must work within a in commutable distance to Bridgewater, NJ or Dallas TX
• US Citizenship only required

Responsibilities:
 

The Security Engineer role includes platform Security Monitoring and Analytics; overseeing and performing Security Engineering tasks and functions; and developing and maintaining application security services for lab and production environments, supporting number porting services for the NPAC (Number Porting Administration Center). In addition, the candidate will be responsible for securing existing systems and applications; evaluating the security for 3^rd party applications, host systems, development software, devices, and technologies for vulnerabilities; and developing requirements for related security solutions. Candidate must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) to fully meet the technical requirements of the position. 

 Some essential functions of the role include, but are not limited to the following:

• Must be available to support changes and maintenance windows, as needed and required (off-hours).
• Must be available to work in the Security 24 x 7 On-Call rotation and initiate escalation procedures to counteract potential threats/vulnerabilities.
• Assist with incident response and potential breach activities, on a 24x7 schedule, if necessary.
• Conduct security assessments to identify vulnerabilities in existing systems.
• Design and implement security measures to protect against potential threats.
• Develop, implement, and manage security policies and procedures.
• Test, evaluate, deploy, and configure security products and solutions.
• Administer and support security platform components including:  SIEM, HIDS, NIDS, FW, WAF, etc.
• Create and update SIRP response plans and lead incident response teams.
• Monitor system, network, and application activity for signs of unauthorized access or malicious activity.
• Perform security audits and risk assessments.
• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or 6+ years of equivalent work experience.
• Work remote in commutable distance to Bridgewater, NJ or Dallas TX
• US Citizenship required

 General Skills and Qualifications:

• Information security engineering subject matter expert.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills to work with cross-functional teams.
• Analyze threats and attacks reported from multiple sources both internal and external.
• Knowledge of operating systems, virtualization, and database platforms.
• Operating systems: Enterprise Linux, Solaris, Windows.
• Virtualization: VMware, LDOMs, OVM.
• Scripting and /or development ability to integrate, enhance, or customize existing security tools.
• Oracle Database, security auditing and logging.
• Knowledge of network devices, security solutions, and technologies.
• Network, System, and Application event reporting and logging.
• Understanding configuration policy changes for router, switch, firewall, load balancing, updates, upgrades,  and lifecycle management.
• Expertise in configuring and managing firewalls, intrusion detection systems, and other security devices.
• ACL creation, update, and review.
• SIEM, event log processing, correlation, alarming, and reporting.
• WAF policy development and tuning.
• NIDS policy development and tuning.
• Endpoint monitoring and controls, FIM, HIDS, EDR.
• Application security review and assessments.
• Experience with vulnerability assessment and penetration testing.
• Vulnerability scanning, scan development and tuning, review and reporting, develop and support remediation plans.
• Manage penetration test engagements, review findings, and manage remediation efforts.
• Knowledge of security frameworks and industry best practices.

Additional Skills:

• Knowledge and/or experience with the following security applications are a plus – Wazhu, QRadar, Fortinet, CrowdStrike, QLIK, RedSeal, and Tenable Security Center/Nessus.
• Security Industry certification(s) preferred

Responsibilities:

iconectiv is managing a series of data products and services related to national and international interconnection. The Senior System Engineer will organize and lead efforts to produce business and detailed system requirements for complex software solutions and act as the technical product owner to support Number Management sand Registry services globally. This will require the SE to design an overall solution and develop detailed functional requirements addressing the business processes, flows, and interface specifications. Enhancements are required based on regulator mandates, customer interactions, and marketability improvements.

 The Senior System Engineer will support the following functions as directed by the Sr. Director of Systems Engineering and Solution Architecture.  

• Interpret and convert business requirements and customer feedback into solution designs and detailed functional requirements (conveyed in the form of user stories) for consumption by the development team.
• Guide the software development, testing and verification of requirements through laboratory work as needed.
• Collaborate with cross-functional business and technical teams (including system engineers, developers, and testers) and key customer stakeholders to create highly effective, usable, intuitive, and consistent user interfaces.
• Create mockups, prototypes, proof of concepts, etc. during the development cycle for new features and capabilities.
• Function as the user advocate during the development process and offer suggestions from a user-centered perspective.
• Participate in demos  and support the QA testing efforts to ensure the user experience requirements are fulfilled.

 Requirements:

• Experience in writing engineering requirements for large-scale, highly available, fault-tolerant, real-time, and distributed systems
• Several years of experience in areas like systems engineering, integration, systems architecture, or information security.
• Ability to interpret and translate industry and customer business processes and requirements into detailed technical requirements, performing gap analysis and proposing solutions which can be easily understood by developers and testers.
• Ability to understand and define common architectural styles for APIs (REST/JSON/YAML, SOAP/XML, Webhooks, etc.)
• Broad scope of technical background, including such areas as databases, interface protocols, security, encryption, analytics
• Ability and desire to research modern technologies and provide direction to a team of developers and testers. 
• Experience with delivery and support as a system engineer and product owner in an agile environment adhering to agile best practices is required.
• Excellent verbal, written and communication skills is required with the ability to interact with end users/customers on a regular basis.
• Strong time management skills with a history of meeting commitments are required.
• B.S. in Computer Science discipline with 8+ years of experience or equivalent working experience
• U.S. Citizenship required
• **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Experience in designing billing modules and automated interfaces with ERP systems would be a plus but is not required.
• Experience with usability engineering is desired but is not required. 
• Telecommunication IT requirement process experience is desired.

Responsibilities:
The Senior Network Engineer role is responsible for the implementation, planning, and coordination of network and security systems and software that protects the technological infrastructure for the NPAC (Number Portability Administration Center). In this capacity, the Senior Network Engineer builds and maintains the daily operations of computer networks for Lab and Production at our Primary and Alternate data centers. 

 This position has the following responsibilities:

Must be available to support the needs of the business 24 x 7 via on-call team rotation

Must work within a in commutable distance to Bridgewater, NJ or Dallas TX

• Support local data centers on-site and remotely to manage and maintain lab and production network equipment.  This includes performing work physically in the data center when on-site hands are required.
• Design, build, implement and test, green field lab and production network solutions.
• Design, implement and test network expansions and changes.
• Deploy, install, and configure hardware such as firewalls, switches, routers, load balancers, IPS, network monitoring systems and other network security related products.
• Develop project proposals, designs, implementation plans including timelines and cost projections for various network initiatives.
• Write functional requirements/specifications documents for network projects and initiatives.
• Perform network maintenance activities - upgrade network hardware, IOS upgrades and network routing configuration implementations and modifications, as required. 
• Review and develop MoPs (Method of Procedures) for network change management implementations in lab and production environments.
• Develop and maintain Network ODR (Operations Design Requirement) documents for network data configuration record keeping and archives.
• Perform network troubleshooting to isolate, diagnose and resolve common and complex network problems.
• Develop and implement network acceptance test plans for new network builds.
• Perform network modeling, analysis, and planning.
• Be able to advise and present technology related issues and trends to management.
• Knowledge share, direct and guide junior members of the team.

Required Qualifications:

• Must have Fortinet Certified Professional - Network Security Certification
• Expertise in Fortinet FortiGate, FortiSwitch network gear and FortiManager, FortiAnalyzer and FortiAuthenticator.  .
• BS or MS in Network Engineering and Administration or related technology field.
• Minimum 7 years of IT Network experience.
• Strong experience in the areas of Network requirements analysis, architecture, engineering, operations, and maintenance.
• Experience with Cisco router, ASA, and switching (Catalyst, Nexus) systems, F5 load balancing and network monitoring tools is a plus.
• Expertise in the following areas: WAN, LAN, Switching, and IP addressing, Routing Protocols, Firewalls, IPSec VPN tunnels and network/data security.
• Expertise with SNMP – and NetFlow-based network monitoring and management
• Expertise with infrastructure cabling and premise guideline specifications
• Experience with various operating systems and environments (Windows, Linux, Solaris).
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Ability to communicate with all levels of management.
• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or 6+ years of equivalent work experience.
• Must be able to go into the facility as needed
• Work remote in commutable distance to Bridgewater, NJ or Dallas TX
• US Citizenship only required