**Hybrid roles - must live within 75 - 100  miles of Bridgewater, location in order to be on-site as needed**

Responsibilities:

4 month contract with possibility of extension

Skills such as strong PC, PC-applications troubleshooting, and related technology skills, customer-focused execution, strong attention to detail, patience with customers, and clear and polite communication are vital, while server and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk – Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. The individuals that demonstrate teamwork, initiative and self-direction in this fast-paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

• The shift schedule for this role is Monday through Friday 8AM to 5PM Eastern Time in support of a 24x7x365 Service Desk – Network Operations Center (NOC). 
  1. During this four-month assignment, any iconectiv holidays will be working days including Thanksgiving and Christmas.  There will be 60 minutes in non-paid breaks each day. 
• Respond per written and oral instructions to external iconectiv customer ticketing emails and server/network/application alerts including correctly completing tickets in the ticketing application, send out assignment emails, and, as needed, calling out to technicians. 
• Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
• Monitor and respond to multiple channels of customer and systems communication including chat, email, and phone.   
• Ability to multi-task and prioritize work tasks based on specific requests.
• Accurately entering tickets into a ticketing system, assigning the tickets per a documented schedule and process, and calling/emailing the correct support technicians as required to resolve issues. 
• Carefully and accurately following all written procedures. 
• If there is extra time after the alerts and customer requests are handled: support/troubleshoot the following types of calls, questions, alerts, or tickets (not all-inclusive):
  1. IT Desktop Applications and Troubleshooting (ex. Windows, Outlook, Microsoft Office, VPN software)
  2. IT Infrastructure (ex. telephones, network/internet connectivity)
  3. Customer Service Requests (ex. password resets, VPN token resets, service questions)
• Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
• Excellent work ethic, time management, teamwork, and strong customer focus are key skills required to perform this function successfully. 
• Gain a thorough understanding of internal processes and assist as needed

Requirements:

• Outstanding customer service skills and a passion to assist customers. 
• Excellent written and verbal communication skills are a must as this is a customer facing position. 
• Minimum 1-2 years of customer service experience.
• Detailed and precise execution, initiative, critical thinking, and good follow through are key characteristics. 
• Being a self-starter and an excellent team player is a must. 
• BA/BS degree is preferred but not required.  
• Any application support experience would be a plus.            
• Being able to learn on the job and be able to quickly switch between tasks is a critical success criteria. 
• PC troubleshooting experience is a plus.
• Office is based in Bridgewater, New Jersey. At this time, the team is working remote however the need to work in the office could be required and there will be occasional team meet ups and company functions. 
• US Citizenship required.

iconectiv is seeking an individual with knowledge and experience working with the OneStream software product.  Primary responsibilities include managing day-to-day operations, monthly reporting load responsibilities, end-user support, and supporting project initiatives across the CPM platform, which at times will require the design and build of new standard reports. This position will partner closely with functional teams to solve business-reporting issues and design effective reporting solutions. 

  Responsibilities:

• Continue to build out OneStream reporting library based on user-defined requirements.
• Manage operations and day-to-day end-user support of OneStream reporting platform.
• Ensure smooth month-end close and forecast/outlook cycles through close partnership with Finance and business key players. 
• Troubleshooting integration and data issues across various applications to ensure complete and accurate reporting within OneStream application. 
• Proactively monitor and streamline tasks and procedures following company standards.
• Participate in system testing, data validations, and stress testing of new enhancements/features and security updates.
• Create technical documentation, including data flow charts, system diagrams, formulas and methods for solving business problems, incorporating infrastructure requirements and interfaces.
• Update/create end user training documents.

 Requirements:

• 3 – 5 years of experience in cloud CPM solutions. 
• Knowledge of NetSuite ERP. 
• Knowledge of OneStream application architecture and design principles. 
• Understanding of OneStream data structures and reporting cubes. 
• Working knowledge in relational database technologies and administration, preferably MS SQL Server and Oracle
• Excellent analytical, design, and organizational skills, with strong critical thinking and problem-solving abilities

  Additional Skills:

• A strong aptitude for process improvement and automation. 
• Able to manage time efficiently and be able to perform multiple tasks concurrently under minimal supervision.
• Experience with high levels of accountability; demonstrated initiative, innovation, and flexibility.
• Excellent verbal, written, and interpersonal skills. 
• Be a team player and be able to build consensus with other team members.

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Position Description:
 
Reporting to the Sr. Director of LNAP Operations, the Director of Network Operations/Data Center Logistics position is responsible for the day-to-day operation of the 24X7 iconectiv LNPA Network Operations Center (NOC), the Network Engineering team and the management of our Data Center Logistics requirements including the coordination of all vendor activity for break/fix work.  This position will work closely with the Data Center provider on all matters affecting the facility and our environments.    

 Must possess strong written and verbal communication skills. Must be able to multitask and have excellent analytical and problem-solving skills and interface all levels of management.  

Need to work flexible hours and must be available for 24X7 escalation.

The ideal candidate will have 8-10 years of experience managing a team responsible for the tier 1 support of our environments including monitoring, first line troubleshooting and customer interactions in a Telecommunications environment.  Experience managing a Network Engineering team is preferred.   Familiarity with Service Now, Zenoss, Network monitoring/management tools and Linux preferred.  

Responsibilities:

The Director of Network Operations/Data Center Logistics responsibilities include responsibility for the overall management of the Network Operations Center (NOC), a 24X7 organization consisting of 12-14 team members. This position is also responsible for the day-to-day management of our Network Engineering team, consisting of 4-6 team members responsible for the design, maintenance/troubleshooting/repair of the Network components in our environment.  The Network Engineering team is also responsible for all network interaction and coordination and troubleshooting of our customer network interfaces.   

Candidate will have the following responsibilities:

• Managed the Tier 1 NOC team in the monitoring, troubleshooting and support for various telecommunication-based service platforms including training and mentoring or Tier 1 NOC Staff
• Provide Coordination with the Data Center provider for the Installation, repair and maintenance of new and existing data centers.
• Provide leadership to the Network Engineering team responsible for the whole of the LNPA network and customer network interfaces.  
• Manage the various team’s participation for all Change Management activities. 
• Coordinate and support repairs with vendors and the Data Center provider as needed.
• Direct the team on the resolution of platform service issues and alarms.
• Perform issue resolution for trouble tickets and trouble ticket management (ack, update, resolve, close) for the Network Engineering team and where appropriate, for the NOC.
• Manage and coordinate problem resolutions with multiple teams – operations engineers, software engineers, data center engineers, software vendors, network carriers, etc.
• Assist in performing post-mortem and root cause analysis for service impacting issues.
• Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
• Develop and maintain technical documentation required to support the platform – Operations Design Requirements and Runbooks for Network Engineering.
• Provide Administrative support for the NOC and Network Engineering teams. 
• Interface as necessary with Senior Management.  

 Required Qualifications:

• Need to work flexible hours and must be available round-the-clock.
• Minimum of 8-10 years of relevant working experience.
• Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE, or ME.
• US Citizenship required.
• UNIX/Linux/Solaris system administration.
• OS:   Linux OEL, VMWare/ESXi and Solaris
• Communication:   TCP/IP, UDP, TCAP, SNMP, Networking (CCNA Training or Experience is a plus).
• Previous operations experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution, and escalation processes.
• Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.

Responsibilities:

Test automation engineer responsible for developing test automation suite using Selenium WebDriver and Robot framework in Python.

Requirements:

• 4+ years of experience in web (single and multi page applications) and backend/API testing and automation
• 2 years (or more) of experience in test automation using Selenium WebDriver and Robot framework in Python
• Experience in test environment setup, test case design and development, execution, analysis, coverage, and reporting
• Experience in Python coding
• Experience in developing test fixtures using HTML/CSS / JavaScript 
• Experience in SQL and databases (MySQL or Oracle)
• Experience with Linux (RedHat Linux) and Windows OS and scripting

 Additional Skills:

• Solid understanding of Jenkins automation/ CI/CD
• Solid SDLC knowledge
• Experience working in Agile environment with tight schedules
• US Citizenship required

Responsibilities:

iconectiv is integral to the provisioning and monitoring of mobile messaging in the form of SMS short codes in the U.S. We are striving to be the messaging powerhouse of the Industry by offering a broad range of competitive messaging offers, forming a strong partner ecosystem and being the partner of choice for regulatory agencies around the world. 

We are looking for our Mobile Messaging Product Manager who, as an inspiring member of the team, will provide overall direction for the messaging and marketing portfolio strategy. This exciting role is responsible for the development of a portfolio vision, user personas, the articulation of the value proposition and the assessment of competitiveness and portfolio health of the overall messaging portfolio.

This position reports to the Sr. VP/Head of Product Management and is a member of the Product Management Leadership Team. As a member of the team, the successful candidate will need to demonstrate ability to innovate, collaborate, be result oriented and a problem-solver in a fast-paced organization.
  

• Work collaboratively with partners in Sales, R&D and PLM to develop marketing and messaging strategies and strategic roadmap plans.
• Analyze market and competitive conditions, laying out a portfolio vision that is differentiated and delivers outstanding value based on customer demands.
• Clearly articulate portfolio strategies and business value to the entire organization so the intent behind new product categories is clear.
• Engage with Sales, Customer Units and Customers to educate on portfolio vision and strategies and the value proposition of the message portfolio.
• Identify and develop compelling ideas for the portfolio’s future development that can be articulated and rationalized with proof points to the organization.
• Run or participate in cross-functional and cross business line strategy projects.
• Coordinate definition, alignment, approval and tracking of the Objectives and Key Result framework that guides all Portfolio and Product Management activities.

Requirements:

• 7+ years in B2B SaaS with demonstrated experience in market driven new product initiatives with business cases; plus driving to success criteria in accordance with a “gate/approval process” for providing new software products and expanded market offers.
• 5+ years experience with either mobile marketing or messaging  applications/technologies such as WhatsApp, RCS, SMS. 
• Expertise in SMS security threats is desirable.
• Strong business development skills and prior success with partnerships as the go to market vehicle. 
• Highly desired, knowledge of competitive landscape of SMS/MMS/RCS aggregator and infrastructure vendor community worldwide. Appreciation of global telecoms SMS business models.
• Must possess excellent written communication and presentation skills and business acumen.
• The ability to travel up to 25% both domestic and internationally or as required by this position is a must.
• US Citizenship required

iconectiv has an immediate opening for an attorney with experience primarily in the data privacy and data security areas at its Corporate Headquarters in Bridgewater, NJ. This position will report to the Deputy General Counsel and be part of a small, but extremely busy Legal and Contracts team. 

Responsibilities:

The qualified candidate for this position would be expected to: 

• Support the company’s data privacy and data security programs, and assist with developing, updating, and maintaining policies and procedures relating to data privacy, data security, export control, and intellectual property.
• Keep current with new laws, regulations and developments in the privacy area and provide advice regarding the impact that these laws, regulations and developments may have on the company’s products and services.
• Assist with corporate governance and legal compliance support for both the company and its international subsidiaries.
• Provide legal support for potential M&A opportunities.
• Work closely with other attorneys and the Contract Management team on any additional matters which may require support, including risk assessment of contractual terms and conditions and negotiating alternative contractual language.

 Required Skills:  

• J.D. from an ABA accredited law school with excellent academic credentials and admission to the NJ state bar.
• 3-5 years of legal experience, preferably in-house and preferably in support of telecommunications, information services, or technology software and services businesses. 
• Knowledge and experience analyzing and applying federal, state, and global laws related to data privacy and data security, including regulations and requirements, such as GDPR, CCPA/CPRA etc.
• Experience providing general legal support and advice with respect to corporate compliance, governance, contracts, intellectual property, and/or export control preferred.
• Strong negotiation, analytical, and drafting skills.
  • Ability to absorb new concepts rapidly, comprehend complex financial and business concepts, balance risks, and find creative solutions to challenging issues. 
• Excellent oral and written communication skills.
• Ability to treat sensitive/confidential information with appropriate discretion.
• High energy, self-starter with a “can-do” attitude, strong drive for results and a demonstrated passion for understanding and meeting company needs.
• Demonstrated ability to work both independently, as well as collaborate with cross functional teams to achieve high quality results.
• US Citizenship required

Responsibilities:

iconectiv is integral to the provisionig and monitoring of mobile messsaging in the form of SMS short codes in the U.S. We are striving to be the messaging powerhouse of the Industry by offering a broad range of competitive messaging offers, forming a strong partner ecosystem and being the partner of choice for regulatory agencies around the world. 

We are looking for our Director/Senior level Product Manager who as an inspiring member of the team, will provide overall direction for the messaging and marketing portfolio strategy. This exciting role is responsible for the development of a portfolio vision, user personas, the articulation of the value proposition and the assessment of competitiveness and portfolio health of the overall messaging portfolio.

This position reports to the Sr. VP/Head of Product Management and is a member of the Product Management Leadership Team. As a member of the Team, the successful candidate will need to demonstrate ability to innovate, collaborate, be result oriented and a problem-solver in a fast-paced organization.
  

• Work collaboratively with partners in Sales, R&D and PLM to develop marketing and messaging strategies and strategic roadmap plans.
• Analyze market and competitive conditions, laying out a portfolio vision that is differentiated and delivers outstanding value based on customer demands.
• Clearly articulate portfolio strategies and business value to the entire organization so the intent behind new product categories is clear.
• Engage with Sales, Customer Units and Customers to educate on portfolio vision and strategies and the value proposition of the message portfolio.
• Identify and develop compelling ideas for the portfolio’s future development that can be articulated and rationalized with proof points to the organization.
• Run or participate in cross-functional and cross business line strategy projects.
• Coordinate definition, alignment, approval and tracking of the Objectives and Key Result framework that guides all Portfolio and Product Management activities.

Requirements:

• 7+ years in B2B SaaS with demonstrated experience in market driven new product initiatives with business cases; plus driving to success criteria in accordance with a “gate/approval process” for providing new software products and expanded market offers.
• 5+ years experience with either mobile marketing or messaging  applications/technologies such as WhatsApp, RCS, SMS. Expertise in SMS security threats is desirable.
• Strong business development skills and prior success with partnerships as the go to market vehicle. 
• Highly desired, knowledge of competitive landscape of SMS/MMS/RCS aggregator and infrastructure vendor community worldwide. Appreciation of global telecoms SMS business models.
• Must possess excellent written communication and presentation skills and business acumen.
• The ability to travel up to 25% both domestic and internationally or as required by this position is a must.
• US Citizenship required

iconectiv has an immediate opening for an attorney at its Corporate Headquarters in Bridgewater, NJ. This position will report to the Deputy General Counsel and be part of a small, but extremely busy Legal and Contracts team. 

Responsibilities:

The qualified candidate for this position would be expected to: 

• Support the company’s data privacy and data security programs, and assist with developing, updating, and maintaining policies and procedures relating to data privacy, data security, export control, and intellectual property.
• Keep current with new laws, regulations and developments in the privacy area and provide advice regarding the impact that these laws, regulations and developments may have on the company’s products and services.
• Assist with corporate governance and legal compliance support for both the company and its international subsidiaries.
•  Provide legal support for potential M&A opportunities.
•  Provide risk assessment of contract terms and conditions and offer alternative approaches to mitigate risk, including negotiating alternative contractual language. 
• Work closely with other attorneys and Contract Management team on any additional matters which may require support.

Required Skills:  

• J.D. from an ABA accredited law school with excellent academic credentials and admission to the NJ state bar.
• 3-5 years of legal experience, preferably in-house and preferably in support of telecommunications, information services, or technology software and services businesses. 
• Knowledge and experience analyzing and applying federal, state, and global laws related to data privacy and data security, including regulations and requirements, such as GDPR, CCPA/CPRA etc.
• Experience providing general legal support and advice with respect to corporate compliance, governance, contracts, intellectual property, and/or export control preferred.
• Strong negotiation, analytical, and drafting skills.
  • Ability to absorb new concepts rapidly, comprehend complex financial and business concepts, balance risks, and find creative solutions to challenging issues. 
• Excellent oral and written communication skills.
• Ability to treat sensitive/confidential information with appropriate discretion.
• High energy, self-starter with a “can-do” attitude, strong drive for results and a demonstrated passion for understanding and meeting company needs.
• Demonstrated ability to work both independently, as well as collaborate with cross functional teams to achieve high quality results.
• US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Hybrid to Bridgewater, NJ or Dallas, TX 

**Hybrid employees must live within 75 - 100  miles of either location listed in order to be on-site as needed**

Responsibilities:

The Storage Engineer’s role takes ownership for handling and maintaining data storage’s engineering process, including networks. Responsibilities include building strategies and planning and implementing solutions for storage and maintenance of data. Applicant needs to have the ability to comprehend our organizational requirements and transform them into viable solutions to support our telecommunications infrastructure. 

This position has the following responsibilities:

• System Data and Database Storage Engineering and Administration - design, configure, develop, integrate, test, implement, document, and support the storage infrastructure for both Lab and Production ecosystems.
• Responsible for performing patching, upgrading software, and making sure that data is secured.
• Responsible for storage area network (SAN) management, maintenance, and monitoring.
• Have the ability to collaborate with different teams to explain requirements and suggest the appropriate storage systems and backup solutions and procedures.
• Able to build storage systems for information and networks for large enterprises that can cater to thousands of connections at the same time. 
• Facilitate the designing of the concept and procedure, besides handling resource allotment.
• Maintain fiber channel switches and SAN arrangements by ensuring that software and firmware are in keeping with the latest needs of an organization. 
• Work with vendors to replace parts and address any issues with product hardware or software.
• Research new technologies to find out if they suit our organization’s existing infrastructure. If not, they will build appropriate infrastructure to fit them in.  
• Set up and maintain documentation of the existing technology and solutions using Operations Design Requirements (ODRs) and Runbooks.
• Design the concept, process, and handle resource allocation. 
• Creating data usage and precise performance reports with office applications.
• Perform maintenance tasks and backup activities to protect data integrity from corrupted information and data theft. 
• Research new methods to store, access, and keep information in physical and digital locations.
• Follow strict privacy regulations to prevent data leaks to non-authorized personnel. 
• Must work well with other engineers to troubleshoot and test data storage features and expectations.
• Integrate storage metrics with new technologies to increase efficiency and are responsible for the daily administration of storage facilities. 
• Capacity planning and performance tweaking for storage and backup environments.
• Handle replication of DR data to make sure that data is recovered, in case of any glitches.
• Configure and administer performance and massive storage arrays while deploying and configuring SANs. 
• Upgrade, implement, monitor policies, and procedures to ensure steady storage provisioning, protection of data, and adherence to compliance.
• Resolve storage issues using NFS, Fiber Channel over Ethernet (FCoE), and CIFS protocols. 
• Administer backup architecture using several solutions.

Required Qualifications:
 

• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or equivalent work experience.
• Minimum 5+ years’ experience supporting a production environment and working on enterprise solutions.
• Proven experience working hands-on with big data systems.
• Demonstrated experience with storage monitoring, backup, and disaster recovery of data systems.
• Substantial knowledge of different programming or scripting languages – VMware, Linux, Solaris.
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Ability to go into the NJ office or remote TX facility when needed.
• US Citizenship required

Additional Skills Preferred:

• Information Storage and Management Foundation skill certification 
• Dell Certified Associate storage certification 
• Minimum 5+ years’ demonstrated experience with Dell PowerStore and XtremeIO storage solutions
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
• Ability to communicate with all levels of management.