convenience and simplicity that consumers demand
reliable, verifiable data that businesses need
global ubiquity that national registries cannot replicate
phone numbers defend and protect commerce, privacy, data and reputation
Companies rely on phone numbers to deliver critical information, sell and support products and services and facilitate consumer engagement and conversational commerce transactions. Interesting, by its very nature, mobility makes digital identity verification and validation more complex as the virtual aspect requires different ways of determining whether a person is who they say they are because of:
- Volume of data
- Frequency of changes including service provider and subscriber assignments
- Myriad of inaccuracies
- Unreliable and aged data
delivering trust, ensuring compliance and preventing fraud
Every day, businesses and consumers count on iconectiv for reliable, trusted and authoritative mobile data to facilitate billions of transactions that are predicated on being identified and identifying who is on the other side of the line. As a neutral, trusted guardian of critical mobile data globally, the iconectiv digital identity portfolio eliminates uncertainty by providing extensive, authoritative and accessible dynamic phone number intelligence, data sets and other identification signals to round out a company’s Integrated Identity Platform (IIP).
From the start, as new user accounts are opened, the person’s identity needs to be validated and the entity needs to be verified in order to prevent fraudulent accounts from being created. Knowing the line type, the phone number and phone number ranges, and accessing port-corrected mobile data is critical before finalizing new registrations.
Authenticating a user before approving a transaction or sharing information can help avoid account takeovers and unauthorized access. Considering there are millions of phone number changes each year, companies rely on iconectiv’s data and numbering intelligence as a key signal in their digital identity and verification efforts.
transaction and event monitoring
According to the Federal Trade Commission (FTC), 2.4M consumers reported fraud in 2022, with imposter scams being the most common. Having confidence that the phone number is not compromised is necessary, which is why companies rely on iconectiv’s authoritative number ranges to ensure they have the right information to make the right decisions.
Definitively knowing that a business is engaging with the right customer is a necessity in today’s digital marketplace. Reports show 80% of consumers rank phone interactions as the preferred customer service channel. When communications are seen as speculative, it lowers answer rates and decreases engagement, which impacts revenue and productivity.
When it comes to verifying a digital identity, the phone number is the single most important piece of data that businesses use to verify a person or company
robust portfolio supports full range of digital identity verification
Leveraging decades of unmatched experience in the communications industry, iconectiv’s Digital Identity portfolio spans the continuum of the digital verification process from registration to login to transaction and event monitoring to ongoing engagement. iconectiv is a one-stop shop for the authoritative data that helps safeguard the integrity of businesses and consumers. iconectiv offers, which can be used independently or in concert, include:
they can be used independently or in concert to help:
- Enterprises elevate their consumer engagement, protect their brand and revenue
- Consumers have confidence in phone communications and keep their key digital identifier: their phone number
- Government bodies mitigate illegal robocalling and spoofing and curtail spammers and scammers