solving problems, billions of connections at a time
Communication is our lifeblood. It’s what makes the world run and gives our lives meaning. Though technology evolves, the need to connect never changes. While technological advances make communications simpler and more ubiquitous, interconnecting it across the infrastructure and delivering it to the right person is enormously complex. Efficiently interconnecting disparate applications, networks and devices is critical in a world without boundaries. A world where accessing and exchanging information anywhere, anytime is simple, seamless and secure. That’s what iconectiv does better than anyone. See how our TruOps, TruNumber and TruReach platforms can help you address the communication challenges you face every day.
TruNumber leverages our industry-standard data to prevent fraud and facilitate porting. TruOps keeps you working in harmony by standardizing data and providing precise routing and rating information. TruReach simplifies the ecosystems for trusted customer engagement across voice, text and chatbots.
FCC Confirms Service Provider Safe Harbor for Protecting U.S. Consumers and Businesses from One-Ring “Wangiri” Robocall Scams
One-ring wangiri fraud is a global scourge that’s increased 300 percent over the past few years. Under an FCC Report and Order effective Feb. 12, 2021, U.S. service providers may block calls from telephone numbers that are highly likely to be associated with one-ring robocall scams if they use reasonable analytics in deciding which telephone numbers to block. iconectiv TruNumber Protect gives service providers a cost-effective way to proactively protect their customers by providing essential information for accurately targeting the originators of one-ring and other robocalling scams.
With 96% of Americans owning mobile phones, HR recruiters are now leaning toward tools such as online chatbots and short code messaging. However, with so many cases of fraudsters and a surge in robocalling, people aren’t answer calls from numbers they don’t know. Communications channels like text messaging are considered safer, with 93% of consumers viewing text messaging as a trusted communication environment. In this article, iconectiv’s Cliff Holsenbeck explores how short codes offer the perfect opportunity for starting a trusted conversation between recruiters and candidates.
Today, roughly 20% of American adults are “smartphone-only” internet users, meaning they own a smartphone but don’t have home broadband service. In this RIS article, iconectiv’s Cliff Holsenbeck explores how retailers and other businesses use text message short codes as a powerful tool to engage customers. Short codes are ideal for engaging consumers who use a smartphone as their primary or only connection to the internet. Businesses that embrace short codes text messaging make it easy for consumers to act on a retailer’s advertising and marketing.
In this Vanilla Plus article, iconectiv’s chief product officer Michael O’Brien discusses how understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. Over 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact center operators say that outbound call answer rates are down 30%.
Rich Business Messaging powered by Rich Communication Services (RCS) has the potential to create a relationship with consumers that are both virtual and uniquely personal, but for companies to realize the benefits, consumer trust must be inherent from the start. In this GSMA webinar, iconectiv’s Chief Product Officer Michael O’Brien will explore the positive financial and reputational impact that RCS can have on a company’s business messaging strategy.
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Count on iconectiv’s cloud-based Software as a Service (SaaS) and trusted communications platforms for your most critical network and operations management, numbering, B2C communications and fraud prevention needs.
iconectiv - the LNPA for the United States
As the Local Number Portability Administrator (LNPA) for the United States, iconectiv manages the nation’s Number Portability Administration Center (NPAC). The largest system of databases of ported phone numbers in the world, the U.S. NPAC includes more than 500 million phone numbers for ~1600 service providers, service bureaus and providers of telecom-related services.