Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

press release

The Path to Trusted Voice Calls and Text Messages

In an effort to stave off the more than 85 billion illegal robocalls placed each year, as well as SMS phishing (“smishing”) and other fraud, industry players have banded together to keep the voice and messaging ecosystem safe for consumers and attractive to businesses. Abe Nejad, publisher of The Network Media Group, recently sat down with iconectiv Senior Vice President George Cray during Mobile World Congress 2022 in Barcelona to discuss the latest on STIR/SHAKEN, Registered Caller™ and industry trends.
Apr 19, 2022
press release

Rich Call Data Helps Increase Call Answer Rates, Restores Consumer Trust

This year, consumers will lose $40 billion to fraudulent robocalls. The deluge of illegal robocalls also has conditioned 58 percent of consumers to answer calls only from numbers they recognize. This makes it difficult, expensive and sometimes impossible for hospitals, schools and other legitimate organizations to reach consumers. At a SIPNOC 2022 panel, Rich Call Data (RCD) Best Practices: Building Trust for Future Success, John Haraburda, Principal Solutions Engineer at iconectiv, will explore how RCD is poised to help increase call-answer rates by providing an enhanced caller ID display that includes a company’s name, logo and call intent.
Mar 17, 2022
press release

Understanding How Service Providers and Regulators Can Prepare for SHAKEN’S Global Expansion at SIPNOC 2022

With more than 85 billion spam phone calls placed globally each year costing trillions in lost business and productivity, keeping the voice ecosystem safe for consumers and attractive to business is an objective we all share. In the U.S., service providers and industry players have been focused on implementing solutions designed to ensure the integrity of communications networks and mitigate any call-answering hesitation. During the SIPNOC 2022 panel session, SHAKEN Goes Global: Opportunities and Challenges for Service Providers and Regulators Worldwide, George Cray, Senior Vice President at iconectiv, will outline a set of shared, technological best practices to extend this trust-restoring framework across country borders.
Mar 16, 2022
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iconectiv Shines Light on How Restoring Trust in Phone Calls and Text is Key for Digital Transformation

At MWC Barcelona 2022, iconectiv will share examples of successful industry initiatives and technologies that are restoring consumer trust in voice calls and text messaging, which is paramount to helping ensure the success of enterprise digital transformation. Rebuilding consumer trust in voice calls and text messages — after years of being undermined by illegal robocalls, SMS spam and fraud — is critical to the mobile ecosystem and all the retailers, schools, health care providers and other organizations that depend on it to inform and engage consumers.
Feb 23, 2022
press release

Fraud is Big Business and Companies are Fighting Back

57% of consumers say they now prefer online banking to traditional branch banking, and 55% prefer using mobile banking apps to stay on top of their finances, all according to the World Retail Banking Report. And, with contactless payments expected to continue rising worldwide to reach an over $1.6 trillion transaction value by 2024, according to data from BuyShares.co.uk, this burgeoning market is a major target for fraudsters looking to get a piece of the pie. During the MWC panel session, “The Rise of Scam Attacks,” iconectiv will examine the various attack vectors the industry faces – from illegal robocalls to smishing exploits – and what’s being done to address them.
Feb 16, 2022
press release

Registered Caller Helps Maximize Call Answer Rates for Businesses

Spam and illegal robocalls have caused consumers to stop answering calls from telephone numbers they don’t recognize. This poses a significant challenge for legitimate businesses trying to reach consumers by telephone with important or timely updates and information. A Registered Caller proof-of-concept trial with Verizon and Metaswitch successfully showed that valid enterprise calls were fully authenticated, shared and broadcasted for optimal call delivery to improve the call answer rate.
Jan 25, 2022
press release

U.S. Federal Agencies Can Quickly and Accurately Compare Telecom Providers Before Ordering Services Through the GSA

It is time consuming for federal agencies to research and compare dozens of telecom service providers. That’s why the U.S. General Services Administration created the Enterprise Infrastructure Solutions (EIS) program, which provides agencies with a single, convenient resource for quickly identifying their options. A new use case explores how iconectiv’s Common Language enables agencies to quickly, accurately and confidently compare their options before ordering services through the GSA.
Jan 20, 2022

In the news

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Trusted Communications in the Telecom Industry

Trust goes two ways in the telecom ecosystem. Can you trust the data that you operate with? Can your consumers trust who is reaching out to them? Mobile World Live spoke with iconectiv’s Senior Vice President George Cray about trusted communications in the telecom industry. Cray discussed iconectiv’s important role with trust in both calls and messaging as we: Operate, in partnership with CTIA, one of the most trusted channels for businesses to reach consumers, the Short Code Registry. …
May 12, 2022
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Preserving Digital Transformation Investments

In these times, so many physical interactions have had to be replaced with remote engagement, such as video calls, telehealth appointments, working from home, that digital transformation is fundamental. Preserving the ecosystem is crucial, otherwise some of the investment in digital transformation could be wasted. Chris Drake, CTO, iconectiv, chatted with Mobile World Live about the impact of robocalls and texts in the world today. With more than 85 billion robocalls a year placed globally,…
May 9, 2022
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Changing your cell phone company without changing your number is now a right

With the development of mobile telephony, cell phone users in Argentina are increasingly using their mobile phones and telephone number as an identifier. That’s why it’s important that consumers are allowed the option to seamlessly change service providers while keeping their original phone number. iconectiv was recently included in an Argentine news article as a trusted number portability authority. iconectiv is proud to offer number portability in over 20 countries across the globe, including Argentina.
May 2, 2022
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Anchor of Trust

Trust is the foundation for communications. But for over a decade, that trust has been under relentless assault by fraudsters. In the U.S. alone, an average of 60 billion illegal robocalls are made each year, while globally, 4.15 billion text messages are SMS phishing (“smishing”) attempts.
May 2, 2022
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We need an industry-backed, tech-neutral resource to restore trust in voice communications

With illegal robocalls now representing nearly half of all unwanted calls in the U.S., consumers are opting to simply not pick up their phones. In fact, studies show that in the U.S. alone, 76% of calls from an unidentified or unfamiliar number are left unanswered, and 58% of consumers only answer calls from numbers they recognize. In a recent Help Net Security article, Chris Drake, SVP of Corporate and Business Development at iconectiv, explains the need for a centralized, industry-standard framework, where legitimate numbers can be registered to help avoid confusion, unnecessary costs and inconsistency.
Apr 1, 2022
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Scam attacks are on the rise, but can they be fully stopped or prevented?

The Covid pandemic has accelerated not only digital adoption but also the scale and spread of scams. Every month, over 4 billion scam calls are made globally, with 23% of Americans reporting that they have lost money due to such calls in 2021 alone. George Cray, Senior Vice President at iconectiv, is featured in a recent Cybernews article regarding the rise in global scam attacks.
Mar 17, 2022
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MWC22 gets ready to unleash connectivity

As companies gear up to spend approximately $2.8 trillion USD on digital transformation by 2025, network operators and the ecosystem that makes B2C communications possible, need to make sure their customers have the confidence that the calls and texts they are receiving are from legitimate companies. In anticipation of MWC22, VanillaPlus magazine recently spoke with Peter Ford, Executive Vice President at iconectiv, regarding the impact digital transformation will have on connectivity and communications, as well as identity verification.
Feb 25, 2022

Events

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Common Language IAB &TAG Meeting

The Common Language International Advisory Board (IAB) and Technical Advisory Group’s (TAG) will be held in San Antonio TX, on March 21st, 22nd and 23rd. The advisory board discusses topics impacting the telecommunications industry, while the TAG session addresses day–to-day operational concerns in regard to specific code sets identified to satisfy subscriber business requirements.
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ITEXPO 22

Studies show that in the U.S., 76 percent of calls from an unidentified or unfamiliar number are left unanswered. While the deployment of the STIR/SHAKEN framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not. To combat this, businesses and their numbers must be vetted, registered and verified by service providers to help outbound calls be delivered to consumers and displayed appropriately.
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Common Interest Group on Routing and Rating Working Group (CIGRR)

iconectiv will host the third quarter Common Interest Group on Rating and Routing (CIGRR) work group session in-person on July 12th – 14th, 2022. This three-day meeting provides an interactive forum for CIGRR to recommend advanced direction to the TruOps Telecom Routing Administration (TRA). TRA is the primary source of numbering, routing, and rating data in support of an intercompany information exchange process for the telecommunications industry. TRA provides data and services for the…
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PACE Washington Summit

With the fluctuating compliance landscape in the telecom industry, businesses need to ensure they are prepared. iconectiv will join telecom experts and service providers at the PACE Washington Summit in Arlington, VA on September 18-20, 2022. iconectiv experts will be on-site to discuss topics like call blocking and labeling, TCPA reform, privacy issues that affect contact centers, dealing with customer data now and in the future and more. To connect with iconectiv at the PACE Washington…
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SOMOS Summit 2022

iconectiv will be joining service providers and regulators at the SOMOS Summit 2022 in Denver, CO on September 27-28, 2022. iconectiv experts will be onsite to discuss how industry players can best protect telephone numbers and provide further information on the intelligence phone numbers inherently have. To connect with iconectiv during SOMOS Summit 2022, visit the link here.
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PACE ACX’22

As a proud member and Gold sponsor of PACE, iconectiv looks forward to meeting our peers in the contact center industry to demonstrate our commitment to making the customer experiences simple, seamless and secure.
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Common Interest Group on Routing and Rating Working Group (CIGRR)

iconectiv will host the fourth quarter Common Interest Group on Rating and Routing (CIGRR) work group session in Scottsdale Arizona, on October 25th – 27th, 2022. This three-day meeting provides a forum for CIGRR to recommend advanced direction to the TruOps Telecom Routing Administration (TRA). TRA is the primary source of numbering, routing, and rating data in support of an intercompany information exchange process for the telecommunications industry. TRA provides data and services for the…