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  1. Defining the numbers that matter for your contact center operations

    In this installment of the series, we are going to take a deeper dive into the various communications channels, how contact centers can leverage them, what customer experience (CX) professionals need to know, and more.

  2. TruReach Redirect Landing Page

  3. Common Interest Group on Routing and Rating Working Group (CIGRR)

    iconectiv will host the second quarter Common Interest Group on Routing and Rating (CIGRR) work group session on April 18th – 20th, 2023. This three-day meeting provides an interactive forum for CIGRR to recommend advanced direction to the TruOps Telecom Routing Administration (TRA). TRA is the primary source of numbering, routing, and rating data in support of an intercompany information…

  4. Why your company needs a Fixed Asset Management solution

    A company's investment into fixed assets, like servers, computers, and other communications assets, costs a significant amount of money. To maximize a company's return on investment, it’s important to operate and manage your communications structure in an efficient manner.

  5. CFCA Summer Educational Event

  6. Fraud and Security Group #25 NYC

  7. Interview with FOX: Big tax season scam arrives as a text

    FOX’s Dana Fowle warns viewers to be vigilant of scammers taking advantage of tax season. Fraudsters will send text messages to victims posing as the IRS. Chris Drake, iconectiv’s SVP Corporate and Business Development, advises viewers to freeze their credit as a preventative measure to protect against identity theft.

  8. Interview with NBC: How to Avoid These Tax Season Scams

    NBC’s Sasha Jones reports on how to be alert this tax season as IRS scams start to appear. iconectiv’s SVP Corporate and Business Development, Chris Drake, offers his expertise on how to spot these text message or email phishing scams. Drake warns victims to never click links sent by a number claiming to be the IRS, as they are likely infected. Additionally, Drake tells viewers to never send…

  9. Interview with CBS: Tips for thwarting tax season scamming schemes

    Alex Corradetti of CBS Milwaukee seeks the expertise of iconectiv CTO, Chris Drake, in a live interview regarding IRS text scams. Drake advises viewers on ways to spot scammers, how to prevent against attacks and what to do as a recipient of these tax season scams.

  10. The Penny Hoarder: I’m an Idiot. Don’t Fall for the Phishing Scam I Just Fell for

    In this article, Chris Drake, iconectiv CTO, provides expert commentary on SMS delivery scams. Drake brings color to the situation by sharing that scammers most likely don’t know whether or not a victim is waiting on a package. These fraudsters will play the odds by sending out millions of messages and let people fall into the trap.