As service providers roll out new technology (like 5G) and densify their networks, it is critical that they have full visibility into the location, assets and capabilities of all available infrastructure and network sites. Companies that own and operate towers and network sites can help service providers do this—essentially optimizing their network planning and operation—by providing clear and…
Find out which companies can access the country’s Number Portability Administration Center (NPAC) database and for what purposes.
In a panel at Connect (X), iconectiv’s Head of Solutions Engineering, John Hayes, will join industry experts to discuss the deployment challenges of 5G and what service providers and the larger telecom ecosystem are learning along the way. With his expertise, Hayes will explore how a network is sourced and transitioned and why service providers must have full visibility into the location, assets…
Alberto Apablaza, iconectiv’s LATAM Account Director, joins a catalog of prestigious speakers at this year’s CABASE Internet Day in Argentina. Along with his number portability session on May 17, 2023, at 2:45 PM EDT in the main auditorium.
Following Connect (X), hosted by The Wireless Infrastructure Association (WIA), representatives from iconectiv share their thoughts and observations from the show.
In the second part of iconectiv’s interview with Teresa Cottam, Chief Analyst at Omnisperience, we discuss her newly published white paper, ‘UK Digital Fraud: There’s a gap in the UK digital infrastructure and it’s letting fraud in,’ and explore why she thinks it’s critical for the United Kingdom (UK) to change its current number portability processes now.
With fraud costing the British economy £137 billion, this month UK-based analyst house and consultancy Omnisperience issued a new white paper, ‘UK Digital Fraud: There’s a gap in the UK digital infrastructure and it’s letting fraud in.’ iconectiv sat down with the paper’s author Chief Analyst Teresa Cottam to discuss the current fraud issue and why she believes a revamp of how the UK handles…
When it comes to engaging with customers, messaging is often where businesses will find success.
Globally, 5 billion people (approximately 65% of the world’s population) send and receive SMS messages, while 80% of the North American population use text messaging.
In this installment of our customer experience (CX) series, we are taking a deeper look at the voice channel.
In this installment of the series, we are going to take a deeper dive into the various communications channels, how contact centers can leverage them, what customer experience (CX) professionals need to know, and more.
