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  1. Update on Registered Caller, a Centralized Industry Registry for Verifying Voice Calls

    iconectiv’s Chris Drake, CTO, and CTIA’s John Marinho, Vice President of Technology and Cybersecurity will talk about the current state of voice verification, verification options, (centralized and delegated certificates) and provide an update on Registered Caller.

  2. Enterprise-Level Attestation

    SHAKEN allows the originating service provider to create a digital signature that attests to the users right to use the telephone number shown in the caller ID. But in today’s network, many enterprise customers control the caller ID without input from the service provider.

  3. Leveraging Emerging QA Technology To Drive CX

    As technology and the customer experience continue to evolve, contact center leaders are searching for that tailored solution to help take their business to the next level. In this session you'll learn how to use emerging technology to design and deliver world class performance through positive customer & agent experiences that add value to your brand.…

  4. Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud

    For illegal robocallers, the goal isn't always getting you to answer. Sometimes, it's getting you to call back. One-Ring, also known as “Wangiri” is a global scourge that costs $1.82 billion annually, making it one of the top five fraud types according to reports from Communications Fraud Control Association. It targets unassuming victims by intentionally hanging up…

  5. Future of RCS

    At MWC LA GSMA will introduce in their RCS Seminar, Brand Verification API while in its final stages of development the process shows how it can make certain tasks easier for businesses. Hear from Operators and Verified Authorities in this panel discussion. 

  6. Using Numbering Intelligence to Improve Customer Satisfaction and Protect Revenue

    Learn how the world’s leading service providers use iconectiv® TruNumber Routing number portability data to help simply and seamlessly determine which phone numbers belong to which operators and minimize interconnection-related revenue leakage by accurately routing and rating voice and SMS traffic.

  7. What are one-ring “wangiri” robocall scams?

    In a type of robocall scam known as “wangiri” or one-ring, fraudsters call but hang up after the first ring. When consumers and businesses call back, they don’t realize that it’s a premium telephone number and they are charged a high fee. According to CFCA’s 2019 Fraud Loss Survey, one-ring “wangiri” fraud accounts for more than $1.82B in annual losses.

  8. What are common use cases that could encounter issues with call blocking?

    With the FCC September 28 mandate upon us, many are wondering what that could mean for inbound calls to the United States.

  9. Why is STIR/SHAKEN important?

    It’s no surprise that spam and illegal robocalls have caused consumers to stop answering their calls. Especially when you consider that more than 6.3 billion spoofed calls were made as of March 2021, according to FCC Commissioner Geoffrey Starks, and the fact that $1.8 billion is lost annually due to fraudulent activities, including “wangiri” one-ring scams.

  10. What is the Robocall Mitigation Database?

    As part of the Federal Communications Commission’s (FCC) crackdown on illegal robocalls, by June 30, 2021 all U.S. voice service providers must file certifications in the publicly available Robocall Mitigation Database (RMD) to provide detailed information regarding their implementation of the STIR/SHAKEN caller ID authentication framework and/or a robocall mitigation program.