In 2019, Americans received more than 58 billion robocalls and 4.5 billion spam text messages according to industry reports, demonstrating the need for the industry to implement a verification strategy across voice, text and digital communication channels to increase trust. Re-establishing trust was the focus of two recent executive panels presented by the Network Media Group (NMG). Featuring…
iconectiv’s Chief Product Officer Michael O’Brien has been appointed to the CTIA Wireless Foundation Board of Directors. As a board member, O’Brien will provide counsel on the direction of the organization and its programs, helping ensure the foundation has the resources to maintain its mission, strategy and goals. An organization committed to supporting the positive social impact of wireless…
One-ring wangiri fraud is a global scourge that’s increased 300 percent over the past few years. Under an FCC Report and Order effective Feb. 12, 2021, U.S. service providers may block calls from telephone numbers that are highly likely to be associated with one-ring robocall scams if they use reasonable analytics in deciding which telephone numbers to block. iconectiv TruNumber Protect gives…
Telecommunications services like calls and messages are fundamental to everyday existence, and service providers heavily depend on the availability of affordable and interoperable technologies to meet customer expectations for reliability. The Global System Mobile Association (GSMA) launched a new process for the governance and approval of industry specifications, including the creation of the…
Session Initiation Protocol (SIP) Forum, a group that works directly with service providers and equipment vendors to develop the best practices for deploying the SIP-based framework end to end in the United States, has elected iconectiv’s CTO Chris Drake to its Board of Directors alongside industry leaders from AT&T, Verizon, Lumen, Comcast, Cox Communications, and Microsoft. As a member of…
iconectiv’s Chris Drake and MEF’s Paul Eccles will participate in a virtual event titled, RCS Verified Sender: The Importance of Zero Trust and Reputation to the Business Messaging Ecosystem. During this virtual panel, global industry experts will address the complex world of business messaging and best practices for implementing a sender verification framework.
The issue of unwanted phone calls is the top complaint registered with the FCC and FTC as consumers continue to have their lives disrupted day and night.
Webinar to introduce new strategies to empower contact centers, telemarketers and other consumer engagement professionals to protect consumers and reduce fraud
Unscrupulous telemarketers continue to harass consumers with fraudulent robocalls and spoofed Caller IDs – a top source of FCC and FTC complaints over the past year that is increasing at an alarming rate.
Robust solutions to ensure brand communications reach only opted-in customers, helping ensure TCPA compliance to avoid fines and lawsuits
