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  1. Answering the Call: Establish Customer Trust and Protect Your Brand Every Way You Communicate

    In an age of robocalls and phone spam, consumers no longer want to pick up their phones. This creates havoc for businesses that are trying to reach their customers and prospects. iconectiv is the industry leader helping to restore trust in communications and help businesses reach their customers effectively across all channels – voice, text, and RCS/chatbots. Join us for an industry update on…

  2. Spotting Imposters: Are Your Customers Who They Say They Are?

    Mobile phone numbers have become THE primary personal identifier. But, are you confident that the consumer on the other end of that transaction is who you think it is? Phone number porting data can help mitigate risk and exposure for companies and their customers. Learn more about how to obtain this information to help your business spot and stop fraud.

  3. Numbers Matter: Using Toll-Free to Dial Up Your Customer Outreach Strategy

    More than 42 million toll-free voice numbers are in use today, many of which are associated with the world’s most well-known brands. Originally used for inbound calls, businesses are now discovering these numbers are a powerful tool for customer engagement – particularly when it comes to texting. The numbers you use need to open doors, which is becoming increasingly difficult at a time of…

  4. Rebuilding Trust in Communications with Rich Communication Services – The Integration of Chatbots and Other New Technology

    Voice calls, text messages and chatbots have made the business-to-consumer engagement more accessible, robust and efficient. Now, however, with consumer confidence in communications declining and billions lost each year to fraud through spam, scams and spoofs, legitimate businesses must protect their revenue, reputation and bottom-line.

  5. Finding Data Visibility Amongst the Clouds

    Cloud environments offer plenty of challenges to organizations that have embraced them. Controlling access, protecting services, understanding and predicting financial impact, are just a few. At the heart of understanding all of these complexities and addressing them is visibility. Visibility in the cloud is ever increasing in its ease to access data but also in its difficulty to gain and…

  6. Will Mobile Messaging Apps Ever Truly Displace Text Messaging?

    With the recent boom in mobile messaging apps including WhatsApp and LINE, consumer brands that have relied on text messaging to communicate with audiences for more than 10 years, have to wonder if text messaging, specifically common short codes, are still as relevant to consumers as they once were.

  7. TIA Announces 2017 Officers and New Board Members

    Chris Drake, Chief Technology Officer, iconectiv, has been named to the Board of Directors for 2017.

  8. Global Interconnect Specialist iconectiv Ramps up its Fraud & Identity Solutions in Bypass & A2P Messaging

    For many years, the fraud management (FM) solutions market has been dominated by small and mid-sized software developers.

  9. defense solutions for the modern SMS ecosystem

    SMS is a ubiquitous communication method for person-to-person (P2P) text messaging, which has been in use globally for nearly 20 years.

  10. common language standardizing information for efficient collaboration

    When Telmex first partnered with iconectiv, it was struggling with disparate location naming conventions being used in multiple systems, which meant that the company was unable to integrate its databases and collaborate across divisions and regions.