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  1. 1-800-TEXT: Enable Your Toll-Free Number for SMS

    With more than 42 million toll-free numbers in use today, it’s not surprising that they remain as popular as ever. Providing a convenient way to track the reach and effectiveness of multichannel or national marketing campaigns, toll-free numbers enable businesses to assign unique numbers to various advertising channels. In this CRM Viewpoints article, our Senior Account Director Mike Gilbert…

  2. Telehealth during COVID-19: How to Increase Security while Maximizing Efficiency

    As COVID-19 cases continued to rise worldwide, technology followed suit with many industries, including healthcare, amplifying their usage. Frontline heroes turned to telehealth technology with increased frequency compared to years prior as more than…

  3. iconectiv’s Sharon Oddy and Kim Carter join WICT leadership program

    iconectiv has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program.

  4. TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award

    iconectiv’s TruReach Toll-Free 8MS and TruReach Deliver Aerialink have been selected as recipients of the 2020 Communications Solutions Products of the Year Award.

  5. The Sky is the Limit, So Business Gets Done on the Cloud: Three Key Takeaways from ITW 2020

    iconectiv attended International Telecoms Week to showcase its trusted communications platform, TruReach.

    Though ITW 2020 attracted telecommunications professionals working from home offices all around the…

  6. CIO Exclusive Interview with New iconectiv Chief Product Officer, Michael O’Brien

    iconectiv has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process.

  7. CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work

    When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times.

    When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives…

  8. Trusted Toll-Free with Text Improves Customer Service

    Today, there are 42 million toll-free numbers in use. Even during high-call volume periods, customers trust them for engaging with companies. In this Smart Customer Service article, our Senior Account Director Mike Gilbert explores how toll-free numbers can expand the way customer service teams engage with consumers and how business texting can help strengthen customer relationships and improve…

  9. Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!

    Some companies may be missing out on an entire generation of customers that can be accessed with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at iconectiv speaks to Don Witt of the Channel Daily News, a Telecom Reseller publication, about the value and positioning of the 800 number in today’s business strategy.

  10. Text Enabling Your Toll-Free Numbers May Be the Secret to Engaging with More Customers

    Throughout the global pandemic, business text messaging has become increasingly integral to contacting customers. Texting boasts a 98% open rate compared to 22% for email, which is not surprising, since texting is traditionally considered virtually spam free.