Most forms of communications fraud have one thing in common: They exploit trust. Take callerID, for instance. History has shown that when callerID information is compromised, communications spam, scams and spoofing soars. Learn more about how the industry is working together to effectively mitigate fraud across voice calls , text messages and chatbot conversations.
Identity theft is at an all-time high, with mobile number account takeover doubling from 2017 to 2018. On this episode of the American Bankers Association podcast, iconectiv’s Kathy Timko, Head of LNPA Services, discusses the rising trend of account takeovers due to mobile identity fraud. According to Timko, utilizing number portability data is one of the strongest methods to prevent account…
Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. In this executive broadcast, iconectiv’s CPO Mike O’Brien explores omni-channel verification and how the ecosystem—from technology vendors, service providers, messaging providers, enterprises and regulators—can…
As countries implement SHAKEN-based Calling Number Verification Services, for verifying legitimate calls and rebuilding consumer trust in caller ID, the industry needs to consider the impact on international call traffic. To ensure businesses are not disadvantaged, there is a need for authoritative guidelines for international service providers, to ensure the rules for handling their calls are…
Over the last two years, retailers have been exploring the use of text messaging in addition to their email marketing. 2021 is likely to see SMS messaging supersede email messaging as retail’s gold standard for messaging channels. In this article, iconectiv’s Cliff Holsenbeck gives advice for retailers looking to utilize SMS messaging in their retail strategy.
With 96 percent of Americans owning a mobile phone, human resources professionals are starting to see the benefits of tools like mobile messaging via short codes, chatbots and other forms of automation when it comes to adding an extra layer of personal connection to their recruiting efforts. In this article, iconectiv’s Cliff Holsenbeck explores short code messaging, the less explored channel of…
In 2020, COVID-19 accelerated digital transformations that were expected to take several years. This article explores three ways that consumer trust in communications will evolve in 2021: mobile numbers will become your ID, the notion of privacy will get even more fluid and businesses can expect to face an identity crisis.
In this Vanilla Plus article, iconectiv’s chief product officer Michael O’Brien discusses how understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. Over 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact center operators…
In this recent Shogun article, iconectiv’s Cliff Holsenbeck discusses how SMS marketing can be valuable to ecommerce businesses. Text messaging via shortcodes can offer the perfect opportunity for ecommerce businesses to engage in two-way text conversations with their consumers. With over 275 million smartphone users in the U.S. alone, there is a wide pool of potential customers. Data also shows…
Identity theft is at an all-time high and in 2019 alone, fraud losses grew 15% to $16.9 billion. As the most used personal identifier for consumer account management, the mobile phone number is increasingly becoming an important factor to help organizations mitigate fraud and assess risk. This is especially true when initiating financial transactions where businesses are increasingly relying on…
