In the news

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IDC Whitepaper Addresses the Challenges of Cost-Effectively Deploying 5G At Scale

Communication service providers face the major challenge of keeping up with the latest technology advancements, such as 5G, that support the rollout of new revenue-generating services in a way that is both profitable and scaleable. Industry analyst firm IDC has released a new whitepaper that addresses this challenge. The whitepaper explains how service providers can achieve business value by maximizing use of a standardized nomenclature and how iconectiv’s TruOps Common Language will play a larger role in the evolution of networks.
Apr 29, 2021
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A Matter of Trust: Leveraging Short Codes to Bolster Vaccine Communication Efforts

As we move toward nationwide vaccine eligibility, the logistics of helping people schedule and confirm appointments through a process they trust will be crucial. In this Healthcare Business Today article, iconectiv’s Cliff Holsenbeck explores how short codes are an ideal option for providing necessary communications and navigating the logistics of vaccine distribution. Across the country, text messaging has already been implemented as a tool by healthcare and other facilities throughout the pandemic for services like telehealth, virtual care, contact tracing, pre-screening questionnaires and sending updates to loved ones and caretakers.
Apr 8, 2021
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Wireless industry readies as STIR/SHAKEN deadline approaches

By the end of June all U.S. voice providers are required to implement STIR/SHAKEN technology, to fight against robocallers by authenticating caller ID to help ensure a phone number isn’t being spoofed. To date, T-Mobile, AT&T and Verizon have protected millions of customers from billions of robocalls. In this Fierce Wireless article, iconectiv’s CTO Chris Drake discusses iconectiv’s role as industry and policy administrator for SHAKEN and the upcoming deadline to implement this technology. iconectiv has processed over 100 carriers to be enabled for SHAKEN certificates and there are still between 50 and 100 carriers still in the queue.
Mar 25, 2021
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How the U.S. response to one-ring ‘Wangiri’ robocall scams affects non-U.S. service providers

Wangiri is a global scourge that costs service providers $1.82 billion annually, making it one of the top five fraud types. In this Vanilla Plus article, iconectiv’s principal solutions engineer director John Haraburda discusses how iconectiv is taking steps to help service providers protect their customers and their bottom lines against one-ring fraud.
Mar 22, 2021
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Michael O’Brien of iconectiv: “Having a recognized centralized resource for providing this trust is essential”

The telephone changed the way people communicate all over the world, and then email and text messaging took it to the next level. In the latest Thrive Global article, iconectiv’s Chief Product Officer Michael O’Brien explores the future of communication, his career and what led iconectiv to create their cutting-edge and innovative communication technologies.
Mar 8, 2021
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GSMA’s ISAG Group adds iconectiv’s CTO to help oversee global telecom industry

To help telecommunications technologies work better together while maintaining security, the Global System Mobile Association (GSMA) provides global industry specifications—guided by industry leaders—to help the ecosystem navigate these challenges. Last November, GSMA launched the Industry Specifications Approving Group (ISAG) as the oversight and approval body for all Industry Specification work. Chief Technology Officer for iconectiv, Chris Drake, has been appointed as one of a limited number of non-service provider members of the group. The ISAG is made up of senior representatives in the industry and includes service provider and non-service provider GSMA members.
Mar 8, 2021
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Top 10 Emerging Technology Trends For Retail Industry

Digital transformation, cloud services, networking, and messaging are some of the ways that retailers are reinventing their stores. With 96% of American’s owning a mobile phone and the average U.S. citizen increasing their time spent on their phone by an additional 23 minutes per day, retailers must become increasingly savvy to successfully engage with new customers. In this recent iFour Technolab article, iconectiv’s senior director of product management Cliff Holsenbeck discusses short codes as an emerging technology trend that will benefit the retail industry.
Mar 8, 2021

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

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Industry Experts Convene to Examine Call Authentication for a Safer Voice Channel

iconectiv's Executive Vice President of Business Development, Michael O'Brien, will be participating in a panel of industry specialists at Hiya’s State of the Call Summit. Together, they will delve into call authentication, highlighting its role in revitalizing confidence within the realm of voice calls.
Oct 5, 2023
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How Network Element Providers, Equipment Manufacturers Are Taking Advantage of the Common Language of Telecom

iconectiv's latest use case highlights how Common Language benefits Network Equipment Providers (NEPs) and equipment manufacturers by improving operations, boosting revenue and aligning with technology trends.
Sep 13, 2023
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Telecom Leaders Band Together to Fight Phone Fraud

iconectiv’s Bob Grant and Chris Drake will be discussing the available technology and services designed to ensure legitimate calls from businesses are verified and the future of branded calling authentication at the SIPNOC 2023 Conference in Herdon, VA on September 12-13, 2023.
Sep 12, 2023
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MNP Interconnection Telecom Solutions Marks Major Milestone in India by Surpassing 400 Million Port In Requests

MNP Interconnection Telecom Solutions India (MITS), an iconectiv subsidiary, has accomplished 400 million mobile number port-in requests out of 580 million Zone 2 subscribers in India, underscoring the importance of number portability in driving competition and choice among telecom providers.
Sep 7, 2023
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With Global Telecom Fraud on the Rise, Industry Experts Explore How to Mitigate It

iconectiv’s VP of Information Solutions, Don Holloway, will discuss the evolution of fraud and how regulatory agencies respond at the MEF CONNECTS: The Future of Fraud Prevention Conference in London, U.K. on Tuesday, September 5.
Sep 5, 2023
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With Callback Fraud a Major Issue, Telecom Leader iconectiv Addresses How to Stop It

iconectiv’s Director, Alberto Apablaza, will discuss communications fraud and provide insights on the types of tools available to fight it at the Telco Transformation LATAM conference in Rio De Janeiro, Brazil on Wednesday, August 30. iconectiv will also be exhibiting from Tuesday, August 29 to Wednesday, August 30.
Aug 29, 2023
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iconectiv Recognized for Mitigating Illegal Robocalls and Restoring Trust in Caller ID

iconectiv's TruReach™ Certify has earned TMC's 2023 Communications Solutions Product of the Year Award for ensuring secure voice calls. Serving as the Secure Telephone Identity Policy Administrator for STIR/SHAKEN, TruReach Certify validates caller IDs with encrypted signatures, combating illegal robocalls.
Aug 21, 2023

Speaking Engagements

john hayes

John Hayes

Senior Director, iconectiv

As Senior Director at iconectiv, John Hayes is responsible for leading the company’s global product cost analysis efforts, fixed asset management and regulatory compliance and reporting initiatives. With over more than 30 years of experience in telecommunications, Hayes has led strategic campaigns to improve network operations for global carriers centered around new investments, utilization and fixed operations. He has also advocated for effective regulatory compliance and reporting and spearheaded financial strategies to reduce carrier expenditures and increase cost savings.

eyad

Eyad Alqadi

Regional Sales Director, EMEA, iconectiv

Eyad Alqadi is the Regional Sales Director, EMEA, at iconectiv. He is responsible for spearheading the company’s expansion in Europe, the Middle East and Africa with a focus on sales strategy, customer relations and consultation and establishing channel partner relationships.

With more than 20 years of experience in the information and communications technology (ICT) industry, Alqadi has worked successfully with organizations to leverage various technology solutions to generate value and improve operations, efficiencies, productivity and ultimately their bottom lines.

Alqadi holds a Bachelor of Engineering from New Mexico State University and a Master of Business Administration from Alliance Manchester Business School.

michael carroll

Michael Carroll

Editor, GSMA

Michael doesn’t want to admit that he has been a journalist and editor for close to 20 years covering a diverse set of subjects including shipping and shipbuilding, fixed and mobile telecoms, and motorcycling. He joins Mobile World Live as editor following several years as a freelancer, during which time he worked as the managing editor for Fierce Markets’ European wireless newsletter and editor on TelecomsEMEA.net (published by Questex Asia), and produced a range of feature articles and reports covering sectors including connected cars, IP Exchange (IPX), premium rate services and mobile ticketing for companies including Telecom Asia, mobileSquared and Netsize. Michael previously held various roles as reporter and editor with Informa Telecoms & Media, and as a reporter on Motorcycle News (MCN) – the UK’s largest and oldest weekly motorcycling newspaper.

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Driving Financial Decisions and Compliance with Fixed Asset Management

This session will explore the role of a universal Fixed Asset Management (FAM) structure in the deployment, interconnection and management of service providers’ physical and virtual assets. 
David Estes

David Estes

Principal Solutions Engineer

Dave Estes is a Principal Solutions Engineer on the iconectiv global sales team. He is responsible for providing technical subject matter expertise for iconectiv’s TruNumber platform, which provides accurate phone number data that operators need to offer seamless portability, detect and diagnose issues quickly, and help combat telephone fraud.

Dave is a wireless industry veteran and before joining iconectiv worked at T-Mobile USA and managed the Roaming Business Operations team, responsible for testing & launching roaming services, fraud, steering and inter-operator issues. Dave also worked at Syniverse Technologies where he held various management roles in Product Management, Account Management and Sales Engineering. Dave has extensive knowledge, experience and expertise in data clearing, financial clearing, fraud and roaming for telecom operators and has participated in many industry and user groups.   
Dave holds a BA in business administration/marketing from the University of Puget Sound.

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Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud

During the panel session, “Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud,” iconectiv telecom fraud expert David Estes discussed how CSPs are upgrading their existing call-blocking analytics to identify calls from high-risk and unallocated number ranges and suspicious premium-rate numbers.
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SHAKEN Goes Global: Opportunities and Challenges for Service Providers and Regulators Worldwide

Keeping the voice ecosystem safe and attractive for consumers and business is an objective we all share. Fortunately, progress with STIR/SHAKEN, centralized caller verification via Registered Caller™ and the emergence of Rich Call Data is having a significant impact on the way we connect and communicate.
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Rich Call Data (RCD) Best Practices: Building Trust for Future Success

With illegal robocalls now representing nearly half of all unwanted calls in the U.S., according to the FCC, it’s no wonder that the lion’s share of calls from unidentified or unfamiliar calls (76%) are left unanswered. While verified information and initiatives like STIR/SHAKEN have helped mitigate illegal and unwanted robocalls, the telco industry must continue to develop additional frameworks to protect consumers and businesses.