Abe Nejad, Network Media Group Publisher, hosts an executive summit on cross-border authentication and the fight against fraudulent calls. Learn the best solutions from Bob Grant, Director of Product Management at iconectiv, and Jim McEachern, Principal Technologist at ATIS.
Abe Nejad, Network Media Group Publisher, hosts a webinar on the role that neutral hosts, data centers and companies who own, operate and manage towers have in supporting Telcos and 5G rollouts. iconectiv’s Senior Director, John Hayes, joins other industry experts to discuss their perspectives.
Matt Lear, iconectiv’s Senior Director of Product Management, joins other industry leaders at the MEF 2023 Forum on July 18, 2023, in Toronto, Canada as a panelist to discuss how short codes, 10DLC and toll-free messaging help businesses better connect with customers.
Abe Nejad, Network Media Group Publisher, hosts a webinar on number portability fraud and its impact on the digital economy. Learn how current systems hinder competition from David Wilson, Vice President of Global Sales at iconectiv, and Teresa Cottam, Chief Analyst at omnipresence.
iconectiv’s latest use case explores how Common Language benefits network element resellers and their communication service provider customers. This industry-standard resource enables resellers to meet customer demand and overcome major business challenges.
During International Telecoms Week, iconectiv is focused on addressing the mounting challenges across the telecom ecosystem. To protect service providers, businesses and consumers, its arsenal of trusted communications superheroes battles scammers, identifies suspicious callers and organizes mismanaged assets and inventory.
In a panel at Connect (X), iconectiv’s Head of Solutions Engineering, John Hayes, will join industry experts to discuss the deployment challenges of 5G and what service providers and the larger telecom ecosystem are learning along the way. With his expertise, Hayes will explore how a network is sourced and transitioned and why service providers must have full visibility into the location, assets and capabilities of all available infrastructure and network sites.
Consumers have become increasingly wary of robocalls and have stopped answering their phones for unknown numbers. Communication channels are constantly being infiltrated by scammers and people are losing trust in these channels. On this episode of Enterprise Talk podcast, iconectiv’s Jonathan Shulman discusses the importance of trust in communications and networks across the global service provider and telecommunications ecosystem and how RCS can improve customer engagement for contact centers.
With 96% of Americans owning mobile phones, HR recruiters are now leaning toward tools such as online chatbots and short code messaging. However, with so many cases of fraudsters and a surge in robocalling, people aren’t answer calls from numbers they don’t know. Communications channels like text messaging are considered safer, with 93% of consumers viewing text messaging as a trusted communication environment. In this article, iconectiv’s Cliff Holsenbeck explores how short codes offer the perfect opportunity for starting a trusted conversation between recruiters and candidates.
iconectiv is a proud sponsor of CTIA Wireless Foundation’s Catalyst 2021, a competitive grants program accelerating social entrepreneurs using wireless to address pressing health and well-being issues. As the foundation’s signature initiative, Catalyst identifies and funds early stage organizations that take advantage of the speed, efficiency and versatility of wireless to improve the health and well-being of Americans.
In this recent Shogun article, iconectiv’s Cliff Holsenbeck discusses how SMS marketing can be valuable to ecommerce businesses. Text messaging via shortcodes can offer the perfect opportunity for ecommerce businesses to engage in two-way text conversations with their consumers. With over 275 million smartphone users in the U.S. alone, there is a wide pool of potential customers. Data also shows that at the beginning of 2020, SMS was already averaging 2,755% ROI for ecommerce marketers — not too far behind email’s ROI of 3,800%.
In this Vanilla Plus article, iconectiv’s chief product officer Michael O’Brien discusses how understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. Over 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact center operators say that outbound call answer rates are down 30%.
In 2020, COVID-19 accelerated digital transformations that were expected to take several years. This article explores three ways that consumer trust in communications will evolve in 2021: mobile numbers will become your ID, the notion of privacy will get even more fluid and businesses can expect to face an identity crisis.
With 96 percent of Americans owning a mobile phone, human resources professionals are starting to see the benefits of tools like mobile messaging via short codes, chatbots and other forms of automation when it comes to adding an extra layer of personal connection to their recruiting efforts. In this article, iconectiv’s Cliff Holsenbeck explores short code messaging, the less explored channel of communication between recruiters and candidates that can be used to smoothly conduct recruitment conversations.
iconectiv will be attending GSMA’s Mobile World Congress Barcelona 2024 on February 26-29 in Barcelona, Spain. The three-day conference is the largest and most influential event bringing together industry experts to discuss the connectivity ecosystem.
Join iconectiv’s Mike Gilbert, Theresa Feil Sumpter and Eyad Alqadi at Capacity Middle East from February 6-8, 2024, in Dubai, United Arab Emirates. Industry leaders will focus on further globalizing the i3Forum as they extend their reach in critical geographies such as the Middle East, Africa and Asia Pacific regions.
iconectiv will host the first Common Interest Group on Rating and Routing (CIGRR) working group session of the year from January 23-25, 2024, at the Marriot Albuquerque in Albuquerque, New Mexico.
Join iconectiv’s Product Marketing Specialist, Adrian Barcia, as he attends the first-ever U.S. Broadband Summit on November 15-17, 2023, in Washington D.C.
Sender identity is the root of much of the concerns on fraud and customer experience but changing an established technical framework has proven difficult. Regulatory pressure and solutions are now driving new approaches to limit such as smishing and Spam/unsolicited communications.
iconectiv’s George Cray, SVP of Information Solutions, Products & Services, will be joining industry leaders and GSMA to dive deeper into combating VoIP fraud with STIR/SHAKEN.
Studies show that in the U.S., 76 percent of calls from an unidentified or unfamiliar number are left unanswered. While the deployment of the STIR/SHAKEN framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not.
The Global Mobile Money Market is booming. Originally valued at USD $3.4 billion in 2019, it is expected to grow to USD $25.76 billion by 2027, as more consumers than ever before are turning to their mobile devices to conduct banking transactions via SMS and RCS.
And while the opportunity for the burgeoning mobile money market is great, it does not come without challenge.
One of the biggest is around the mobile wallet itself. Since users’ mobile wallets are associated with their…
This session will explore the role of a universal Fixed Asset Management (FAM) structure in the deployment, interconnection and management of service providers’ physical and virtual assets.
During the panel session, “Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud,” iconectiv telecom fraud expert David Estes discussed how CSPs are upgrading their existing call-blocking analytics to identify calls from high-risk and unallocated number ranges and suspicious premium-rate numbers.
Keeping the voice ecosystem safe and attractive for consumers and business is an objective we all share. Fortunately, progress with STIR/SHAKEN, centralized caller verification via Registered Caller™ and the emergence of Rich Call Data is having a significant impact on the way we connect and communicate.