Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130

press release

Do You Take Calls from Numbers You Don’t Recognize? Odds Are, You Don’t

In this day and age, where so many in-person interactions have been replaced with remote engagements, digital transformation has become fundamental. As a result, businesses and consumers are relying on their mobile devices more than ever – utilizing voice and text communications to navigate their personal and professional lives. But with more than 85 billion spam phone calls being placed globally each year – costing trillions of dollars in lost business and productivity – keeping both the voice and messaging ecosystem safe for consumers and attractive to business is critical. In a recent interview with Mobile World Live, iconectiv CTO Chris Drake answered these questions, and discussed how to further build trust in communications, insights on new solutions to better identify legitimate businesses and more.
Apr 25, 2022
press release

How Service Providers are Weeding Out Illegal Robocalls, SMS Spam and Other Fraud Before It Reaches Consumers

Each year, communications service providers (CSPs) worldwide lose over US$39 billion to fraud such as illegal robocalls, SMS phishing (“smishing”) and “wangiri” callback schemes, according to the Communications Fraud Control Association (CFCA) and analyst firms. During the panel session, “Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud,” iconectiv telecom fraud expert David Estes will discuss how CSPs are upgrading their existing call-blocking analytics to identify calls from high-risk and unallocated number ranges and suspicious premium-rate numbers.
Apr 22, 2022
press release

iconectiv Toll-Free-Number Expert Mike Gilbert Elected ATIS SNAC Co-Chair

Years of illegal robocalls, SMS spam and fraud have undermined consumer trust in voice calls and text messages, including those from toll-free numbers. Restoring trust is critical for service providers and all the retailers, schools, healthcare providers and other organizations that depend on toll-free numbers to inform and engage consumers. As a new co-chair of the ATIS SMS/800 Number Administration Committee (SNAC), iconectiv Senior Account Director Mike Gilbert will oversee key toll-free number industry initiatives such as ensuring consumer trust in voice calls and text messaging.
Apr 21, 2022
press release

The Path to Trusted Voice Calls and Text Messages

In an effort to stave off the more than 85 billion illegal robocalls placed each year, as well as SMS phishing (“smishing”) and other fraud, industry players have banded together to keep the voice and messaging ecosystem safe for consumers and attractive to businesses. Abe Nejad, publisher of The Network Media Group, recently sat down with iconectiv Senior Vice President George Cray during Mobile World Congress 2022 in Barcelona to discuss the latest on STIR/SHAKEN, Registered Caller™ and industry trends.
Apr 19, 2022
press release

Rich Call Data Helps Increase Call Answer Rates, Restores Consumer Trust

This year, consumers will lose $40 billion to fraudulent robocalls. The deluge of illegal robocalls also has conditioned 58 percent of consumers to answer calls only from numbers they recognize. This makes it difficult, expensive and sometimes impossible for hospitals, schools and other legitimate organizations to reach consumers. At a SIPNOC 2022 panel, Rich Call Data (RCD) Best Practices: Building Trust for Future Success, John Haraburda, Principal Solutions Engineer at iconectiv, will explore how RCD is poised to help increase call-answer rates by providing an enhanced caller ID display that includes a company’s name, logo and call intent.
Mar 17, 2022
press release

Understanding How Service Providers and Regulators Can Prepare for SHAKEN’S Global Expansion at SIPNOC 2022

With more than 85 billion spam phone calls placed globally each year costing trillions in lost business and productivity, keeping the voice ecosystem safe for consumers and attractive to business is an objective we all share. In the U.S., service providers and industry players have been focused on implementing solutions designed to ensure the integrity of communications networks and mitigate any call-answering hesitation. During the SIPNOC 2022 panel session, SHAKEN Goes Global: Opportunities and Challenges for Service Providers and Regulators Worldwide, George Cray, Senior Vice President at iconectiv, will outline a set of shared, technological best practices to extend this trust-restoring framework across country borders.
Mar 16, 2022
press release

iconectiv Shines Light on How Restoring Trust in Phone Calls and Text is Key for Digital Transformation

At MWC Barcelona 2022, iconectiv will share examples of successful industry initiatives and technologies that are restoring consumer trust in voice calls and text messaging, which is paramount to helping ensure the success of enterprise digital transformation. Rebuilding consumer trust in voice calls and text messages — after years of being undermined by illegal robocalls, SMS spam and fraud — is critical to the mobile ecosystem and all the retailers, schools, health care providers and other organizations that depend on it to inform and engage consumers.
Feb 23, 2022

In the news


Trusted Conversations: Toll-Free Number Management

With the lion’s share of consumers (86%) associating businesses with a toll-free number as higher quality companies, it is paramount to protect the integrity of these trusted numbers. Fortunately, with the most recent advancement in the nation’s robocall mitigation efforts, telephone calls made from toll-free numbers are now eligible to be included in the nation’s Calling Number Verification Service. As a leader in ensuring communications can be trusted, iconectiv is the first company…
Jun 29, 2022

Trusted Communications in the Telecom Industry

Trust goes two ways in the telecom ecosystem. Can you trust the data that you operate with? Can your consumers trust who is reaching out to them? Mobile World Live spoke with iconectiv’s Senior Vice President George Cray about trusted communications in the telecom industry. Cray discussed iconectiv’s important role with trust in both calls and messaging as we: Operate, in partnership with CTIA, one of the most trusted channels for businesses to reach consumers, the Short Code Registry. …
May 12, 2022

Preserving Digital Transformation Investments

In these times, so many physical interactions have had to be replaced with remote engagement, such as video calls, telehealth appointments, working from home, that digital transformation is fundamental. Preserving the ecosystem is crucial, otherwise some of the investment in digital transformation could be wasted. Chris Drake, CTO, iconectiv, chatted with Mobile World Live about the impact of robocalls and texts in the world today. With more than 85 billion robocalls a year placed globally,…
May 9, 2022

Changing your cell phone company without changing your number is now a right

With the development of mobile telephony, cell phone users in Argentina are increasingly using their mobile phones and telephone number as an identifier. That’s why it’s important that consumers are allowed the option to seamlessly change service providers while keeping their original phone number. iconectiv was recently included in an Argentine news article as a trusted number portability authority. iconectiv is proud to offer number portability in over 20 countries across the globe, including Argentina.
May 2, 2022

Anchor of Trust

Trust is the foundation for communications. But for over a decade, that trust has been under relentless assault by fraudsters. In the U.S. alone, an average of 60 billion illegal robocalls are made each year, while globally, 4.15 billion text messages are SMS phishing (“smishing”) attempts.
May 2, 2022

We need an industry-backed, tech-neutral resource to restore trust in voice communications

With illegal robocalls now representing nearly half of all unwanted calls in the U.S., consumers are opting to simply not pick up their phones. In fact, studies show that in the U.S. alone, 76% of calls from an unidentified or unfamiliar number are left unanswered, and 58% of consumers only answer calls from numbers they recognize. In a recent Help Net Security article, Chris Drake, SVP of Corporate and Business Development at iconectiv, explains the need for a centralized, industry-standard framework, where legitimate numbers can be registered to help avoid confusion, unnecessary costs and inconsistency.
Apr 1, 2022

Scam attacks are on the rise, but can they be fully stopped or prevented?

The Covid pandemic has accelerated not only digital adoption but also the scale and spread of scams. Every month, over 4 billion scam calls are made globally, with 23% of Americans reporting that they have lost money due to such calls in 2021 alone. George Cray, Senior Vice President at iconectiv, is featured in a recent Cybernews article regarding the rise in global scam attacks.
Mar 17, 2022



Common Language IAB &TAG Meeting

The Common Language International Advisory Board (IAB) and Technical Advisory Group’s (TAG) will be held in San Antonio TX, on June 21st, 22nd and 23rd. The advisory board discusses topics impacting the telecommunications industry, while the TAG session addresses day–to-day operational concerns in regard to specific code sets identified to satisfy subscriber business requirements.


Studies show that in the U.S., 76 percent of calls from an unidentified or unfamiliar number are left unanswered. While the deployment of the STIR/SHAKEN framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not. To combat this, businesses and their numbers must be vetted, registered and verified by service providers to help outbound calls be delivered to consumers and displayed appropriately.

Back to the Future

The Global Mobile Money Market is booming. Originally valued at USD $3.4 billion in 2019, it is expected to grow to USD $25.76 billion by 2027, as more consumers than ever before are turning to their mobile devices to conduct banking transactions via SMS and RCS. And while the opportunity for the burgeoning mobile money market is great, it does not come without challenges – specifically how to safeguard the mobile wallet against bad actors.   iconectiv will join operators, risk…

Fixed Asset Management for the Telecom Industry

You are cordially invited to an exclusive summit of telecom industry leaders for an interactive discussion on the business impacts that new financial regulations and asset management challenges have on telecommunication companies in the region.

iconectiv at ITW 2022

iconectiv will join international carriers and messaging providers at ITW 2022 in National Harbor, MD from May 9-12, 2022. iconectiv experts will be on-site to talk about the benefits of iconectiv’s TruReach Toll-Free 8MS solution in ensuring communications connectivity.

Telecom Fraud & Risk Management Forum Africa

This event seeks to discover up-to-date methods and strategies in preventing fraud attacks and minimizing revenue leakages. This event will carry the best presentations from the industry top speakers with an insight into the future of preventing telecom fraud.

Mobile Carriers Show 22

CCA’s Mobile Carriers Show is the only North American event to focus exclusively on smart strategies, technology innovations, and business opportunities for carriers in this increasingly mobile world. As a result, it brings together more senior decision makers from more carrier organizations than any other tradeshow in the United States. The educational program at MCS 2022, along with its networking opportunities and exhibit hall, will explore technology trends that are changing the way we…

Speaking Engagements

speaking engagement

SHAKEN Goes Global: Opportunities and Challenges for Service Providers and Regulators Worldwide

Keeping the voice ecosystem safe and attractive for consumers and business is an objective we all share. Fortunately, progress with STIR/SHAKEN, centralized caller verification via Registered Caller™ and the emergence of Rich Call Data is having a significant impact on the way we connect and communicate.
speaking engagement

Rich Call Data (RCD) Best Practices: Building Trust for Future Success

With illegal robocalls now representing nearly half of all unwanted calls in the U.S., according to the FCC, it’s no wonder that the lion’s share of calls from unidentified or unfamiliar calls (76%) are left unanswered. While verified information and initiatives like STIR/SHAKEN have helped mitigate illegal and unwanted robocalls, the telco industry must continue to develop additional frameworks to protect consumers and businesses.