iconectiv UK Limited provides SaaS software platform to b4b Group for the New UK Broadband Switching Mandate

As its Managed Access Provider, iconectiv UK Limited will provide b4b Group with the flexibility needed to meet the regulatory requirements for today’s residential broadband market

• What’s the News:  iconectiv UK Limited has been selected by b4b Group to help them meet the United Kingdom’s One Touch Switch (OTS) requisite, which mandates that communications providers take specific steps to comply with the Ofcom regulated OTS requirements. This presents b4b Group with a unique opportunity to achieve regulatory compliance and attract new customers by simplifying the switching process for UK residents.
• Why it Matters: As a registered Managed Access Provider (MAP) with The One Touch Switch Company (TOTSCo), iconectiv UK Limited will provide b4b Group with the flexibility needed to help them meet the switching requirements for today’s residential broadband market. 
• Who’s it for: RCPs who provide broadband services to residential consumers in the United Kingdom.

LONDON, UK – 12 November 2024 – As residential communications providers (RCPs) in the United Kingdom trek toward ensuring residents in the UK can easily switch their broadband service, iconectiv UK Limited today announced that it has been selected by UK communications provider b4b Group to serve as its Managed Access Provider (MAP).

As a registered MAP with The One Touch Switching Company (TOTSCo), iconectiv UK Limited provides b4b Group with the flexibility needed to help them meet the requirements for the UK’s evolving residential broadband market. 

"We are pleased to assist b4b Group to effortlessly meet the new OTS mandate and simplify the switching process for British residents,” said Peter Ford, Executive Vice President, iconectiv.  “Designed with simplicity and compliance at its core, our offering provides a turnkey experience for b4b Group so that it can continue going the extra mile to deliver high-quality results for its clients.”

“In our preparations for this new OTS mandate, we sought out a Managed Access Provider who could help us throughout the entire customer lifecycle,” said David Armstrong, CEO of b4b Group. “We selected iconectiv based on its extensive experience, technical expertise and ability to offer flexible, all-inclusive services with no hidden fees. We believe that their commitment to providing professional project implementation support will help ensure that we can continue to provide our customers with both innovative solutions and the highest level of service, while meeting the OTS mandated requirements.”

As part of the OTS mandate, the industry established TOTSCo as the party responsible for the development and operation of the OTS platform—the TOTSCo OTS Hub—to carry customer service details and other required data and messages between gaining and losing providers. 

As a registered MAP, iconectiv UK Limited offers Full Management and Technical MAP services options to suit a company’s business needs. iconectiv UK Limited also has extensive expertise and history of developing, deploying, implementing and managing communications service-switching gateways on six continents, supporting nearly 5,000 customers and managing billions of transactions for governments, regulators and communications providers around the world.

As a MAP, iconectiv UK Limited provides the critical link between the internal operations of a communications providers and the TOTSCo OTS Hub. iconectiv’s Managed Access Gateway platform simplifies and expedites the entire switching process by providing real-time coordination between the gaining and losing communications providers, empowering them to smoothly complete and respond to customer switch requests within the required timeframe and with fewer errors via a simple, seamless and secure web-based GUI portal or API.   

For more information about iconectiv UK Limited and its MAP options, visit https://ukonetouchswitch.com/