Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130

press release

The Path to Trusted Voice Calls and Text Messages

In an effort to stave off the more than 85 billion illegal robocalls placed each year, as well as SMS phishing (“smishing”) and other fraud, industry players have banded together to keep the voice and messaging ecosystem safe for consumers and attractive to businesses. Abe Nejad, publisher of The Network Media Group, recently sat down with iconectiv Senior Vice President George Cray during Mobile World Congress 2022 in Barcelona to discuss the latest on STIR/SHAKEN, Registered Caller™ and industry trends.
Apr 19, 2022
press release

Rich Call Data Helps Increase Call Answer Rates, Restores Consumer Trust

This year, consumers will lose $40 billion to fraudulent robocalls. The deluge of illegal robocalls also has conditioned 58 percent of consumers to answer calls only from numbers they recognize. This makes it difficult, expensive and sometimes impossible for hospitals, schools and other legitimate organizations to reach consumers. At a SIPNOC 2022 panel, Rich Call Data (RCD) Best Practices: Building Trust for Future Success, John Haraburda, Principal Solutions Engineer at iconectiv, will explore how RCD is poised to help increase call-answer rates by providing an enhanced caller ID display that includes a company’s name, logo and call intent.
Mar 17, 2022
press release

Understanding How Service Providers and Regulators Can Prepare for SHAKEN’S Global Expansion at SIPNOC 2022

With more than 85 billion spam phone calls placed globally each year costing trillions in lost business and productivity, keeping the voice ecosystem safe for consumers and attractive to business is an objective we all share. In the U.S., service providers and industry players have been focused on implementing solutions designed to ensure the integrity of communications networks and mitigate any call-answering hesitation. During the SIPNOC 2022 panel session, SHAKEN Goes Global: Opportunities and Challenges for Service Providers and Regulators Worldwide, George Cray, Senior Vice President at iconectiv, will outline a set of shared, technological best practices to extend this trust-restoring framework across country borders.
Mar 16, 2022
press release

iconectiv Shines Light on How Restoring Trust in Phone Calls and Text is Key for Digital Transformation

At MWC Barcelona 2022, iconectiv will share examples of successful industry initiatives and technologies that are restoring consumer trust in voice calls and text messaging, which is paramount to helping ensure the success of enterprise digital transformation. Rebuilding consumer trust in voice calls and text messages — after years of being undermined by illegal robocalls, SMS spam and fraud — is critical to the mobile ecosystem and all the retailers, schools, health care providers and other organizations that depend on it to inform and engage consumers.
Feb 23, 2022
press release

Fraud is Big Business and Companies are Fighting Back

57% of consumers say they now prefer online banking to traditional branch banking, and 55% prefer using mobile banking apps to stay on top of their finances, all according to the World Retail Banking Report. And, with contactless payments expected to continue rising worldwide to reach an over $1.6 trillion transaction value by 2024, according to data from, this burgeoning market is a major target for fraudsters looking to get a piece of the pie. During the MWC panel session, “The Rise of Scam Attacks,” iconectiv will examine the various attack vectors the industry faces – from illegal robocalls to smishing exploits – and what’s being done to address them.
Feb 16, 2022
press release

Registered Caller Helps Maximize Call Answer Rates for Businesses

Spam and illegal robocalls have caused consumers to stop answering calls from telephone numbers they don’t recognize. This poses a significant challenge for legitimate businesses trying to reach consumers by telephone with important or timely updates and information. A Registered Caller proof-of-concept trial with Verizon and Metaswitch successfully showed that valid enterprise calls were fully authenticated, shared and broadcasted for optimal call delivery to improve the call answer rate.
Jan 25, 2022
press release

U.S. Federal Agencies Can Quickly and Accurately Compare Telecom Providers Before Ordering Services Through the GSA

It is time consuming for federal agencies to research and compare dozens of telecom service providers. That’s why the U.S. General Services Administration created the Enterprise Infrastructure Solutions (EIS) program, which provides agencies with a single, convenient resource for quickly identifying their options. A new use case explores how iconectiv’s Common Language enables agencies to quickly, accurately and confidently compare their options before ordering services through the GSA.
Jan 20, 2022

In the news


Telco Transformation Latam 2021

The 2021 Telco Transformation LATAM Digital Summit has officially concluded. Over the three days, many experts addressed digital transformation and its impact on the telecom industry. In this Prensario TI Latin America article, iconectiv’s Principal Corporate Business Development, Juan Carlos Ortiz, explores the importance of operators needing analytics to verify sources.
Sep 24, 2021


Conecta Latam had its beginning virtually. The first day of the event featured a focus on Business Assurance, Fraud & Security and featured industry recognized speakers. The first day included a presentation by, iconectiv’s Juan Carlos Ortiz, Principal for Corporate Business Development. He discussed how iconectiv’s TruNumber Protect helps telephone companies enhance their call-blocking analytics by proactively identifying calls from high-risk and unallocated number ranges and suspicious premium-rate numbers.
Sep 21, 2021

What is STIR/SHAKEN's impact on robocalls?

The Secure Telephone Identity Revisited (STIR) / Signature-based Handling of Asserted information using tokens (SHAKEN) framework gives phone companies the tools needed to cryptographically sign and verify calling parting information to help mitigate illegal robocalls.
Sep 9, 2021

Special Report: The 2021 State of Communications-Related Fraud, Identity Theft & Consumer Protection in the USA

Networks and digital devices bring both conveniences and new avenues for fraud. In 2020 alone, an overwhelming 4.7 million consumers reported fraud cases to the Federal Trade Commission (FTC). Technology Research Institute in partnership with iconectiv released a report—The 2021 State of Communications-Related Fraud, Identity Theft and Consumer Protection in the USA— which examines the complicated nature of today’s fraud and what consumers and service providers alike could do to better protect themselves.
Sep 8, 2021

Three Steps Toward Securing Software Supply Chains

Computer code is the foundation for every piece of technology, including businesses and services. Add to that, many customers assume that if a software or firmware update comes from the vendor, it’s safe to install, creating a target attack surface for hackers and other bad actors. Michael Iwanoff, Chief Information Security Officer, gives three informative tips on how businesses can secure themselves to better their supply chains.
Aug 30, 2021

Registered Caller™ & Centralized Telephone Number Registry

With the rise of unwanted robocalls, ignored or blocked legitimate calls have a negative impact on U.S. companies and consumers. In a virtual summit hosted by The Network Media Group, iconectiv’s Chief Technology Officer Chris Drake, alongside experts from AT&T and CTIA addressed the importance of an industry-backed centralized telephone number registry to help maintain the integrity of one of our most important methods of communication – voice calls.
Aug 24, 2021

Trusted Conversations: Managing the Complexity of 5G Rollouts with TruOps Common Language

Managing the complexity of 5G rollouts is possible – and the industry is at a critical inflection point where 5G deployment is supporting dramatic changes in the services being made available to customers. The benefits of utilizing a common nomenclature in the evolution and deployment of new facilities-based network ecosystems and the virtual components upon which these technologies rely are discussed in IDC’s white paper, “Accelerating 5G Rollouts.”
Aug 20, 2021




Studies show that in the U.S., 76 percent of calls from an unidentified or unfamiliar number are left unanswered. While the deployment of the STIR/SHAKEN framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not. To combat this, businesses and their numbers must be vetted, registered and verified by service providers to help outbound calls be delivered to consumers and displayed appropriately.

Common Language IAB &TAG Meeting

The Common Language International Advisory Board (IAB) and Technical Advisory Group’s (TAG) will be held in San Antonio TX, on March 21st, 22nd and 23rd. The advisory board discusses topics impacting the telecommunications industry, while the TAG session addresses day–to-day operational concerns in regard to specific code sets identified to satisfy subscriber business requirements.

Common Interest Group on Routing and Rating Working Group (CIGRR)

iconectiv will host the third quarter Common Interest Group on Rating and Routing (CIGRR) work group session in-person on July 12th – 14th, 2022. This three-day meeting provides an interactive forum for CIGRR to recommend advanced direction to the TruOps Telecom Routing Administration (TRA). TRA is the primary source of numbering, routing, and rating data in support of an intercompany information exchange process for the telecommunications industry. TRA provides data and services for the…

PACE Washington Summit

With the fluctuating compliance landscape in the telecom industry, businesses need to ensure they are prepared. iconectiv will join telecom experts and service providers at the PACE Washington Summit in Arlington, VA on September 18-20, 2022. iconectiv experts will be on-site to discuss topics like call blocking and labeling, TCPA reform, privacy issues that affect contact centers, dealing with customer data now and in the future and more. To connect with iconectiv at the PACE Washington…

SOMOS Summit 2022

iconectiv will be joining service providers and regulators at the SOMOS Summit 2022 in Denver, CO on September 27-28, 2022. iconectiv experts will be onsite to discuss how industry players can best protect telephone numbers and provide further information on the intelligence phone numbers inherently have. To connect with iconectiv during SOMOS Summit 2022, visit the link here.


As a proud member and Gold sponsor of PACE, iconectiv looks forward to meeting our peers in the contact center industry to demonstrate our commitment to making the customer experiences simple, seamless and secure.

Common Interest Group on Routing and Rating Working Group (CIGRR)

iconectiv will host the fourth quarter Common Interest Group on Rating and Routing (CIGRR) work group session in Scottsdale Arizona, on October 25th – 27th, 2022. This three-day meeting provides a forum for CIGRR to recommend advanced direction to the TruOps Telecom Routing Administration (TRA). TRA is the primary source of numbering, routing, and rating data in support of an intercompany information exchange process for the telecommunications industry. TRA provides data and services for the…