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the Pulse
iconectiv's blog, the Pulse, features thought leadership pieces and articles about telecommunications industry trends, including fraud prevention, digital identity verification and efficient call routing,providing insights into industry challenges and solutions.

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Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

press release

iconectiv Enables Fixed Number Portability in Argentina

For over a decade, iconectiv—the world leader in number portability and ambassador for trusted communication—has played a key role in enabling number portability across Argentina. On September 20, 2022, Argentina became one of the six countries in the world that support both fixed and wireless number portability, powered by iconectiv’s Number Portability Clearinghouse solution. This expansion provides choice and convenience to consumers and businesses and drives innovation among communication providers. The addition of fixed number portability helps Argentina's regulators more efficiently manage and optimize national numbering resources.
Nov 15, 2022
press release

Global Trend of Origin-Based Rating Creates Major Revenue Opportunities for Network Service Providers

Network Service Providers are looking for new income streams to offset shrinking voice, data revenues and margins. If they implement OBR quickly and correctly, it can be a major new source of revenue — and enable them to avoid penalties and surcharges that can be 3,000% over standard termination rates. iconectiv’s TruNumber Protect can be added to Network Service Providers’ existing rating and billing solutions to immediately and accurately determine the correct charges and surcharges.
Nov 14, 2022
press release

iconectiv’s Carolyn Knight Joins CFCA Consumer Education Committee Focused on Fraud Prevention

iconectiv’s Senior Account Manager for the Local Number Portability Administrator (LNPA) team, Carolyn Knight, has joined the Communications Fraud Control Association’s (CFCA) Consumer Education Committee. This committee focuses on arming consumers with information to help protect themselves from becoming victims of communications fraud. As a committee member, Carolyn will work closely with other industry professionals to create the educational resources consumers and businesses need to safeguard against fraudsters.
Nov 8, 2022
press release

With Illegal Robocalls Serving as the Gateway to Financial and Identity Fraud, What Can the Telecom Industry Do to Shut Them Down?

Illegal robocalls not only are a complete nuisance but, when effective, can serve as a gateway for fraudulent activities. Which is why 75% of calls from unknown or unrecognizable numbers go unanswered, and also the reason why the Federal Communications Commission enacted the SHAKEN/STIR framework mandate for communications service providers (CSPs) across the U.S.
Oct 19, 2022
press release

As Messaging Reigns Supreme for Communications Between Consumers and Brands, iconectiv Messaging Expert Provides Insights on What Businesses Should Know

Nearly 70% of consumer brand interactions shifted to messaging during the pandemic – a trend that is expected to continue as nearly 65% of the global population send and receive SMS messages, including 80% of the population in North America. As both businesses and consumers continue to lean into messaging, there are several options for them to consider - from short codes and 10-digit long codes (10DLC) to toll-free numbers, rich communications services and more. 

Oct 4, 2022
press release

iconectiv Trusted Communication Superheroes Speak Out About Protecting Financial Services Firms and Their Customers from Fraudsters

At MWC Las Vegas Panel Discussion, iconectiv’s George Cray Describes How the Industry is Fighting the Rise of Fraud and its Financial Fallout
Sep 14, 2022
press release

iconectiv Telecom Numbering Expert Natalie McNamer Elected Co-chair of ATIS Industry Numbering Committee (INC)

iconectiv’s senior numbering expert Natalie McNamer has been elected co-chair of the Alliance for Telecommunications Industry Solutions (ATIS) Industry Numbering Committee (INC) by committee members for a two-year term. McNamer will oversee key initiatives associated with the North American Numbering Plan (NANP) numbering resources. This includes efficiently allocating and conserving telephone numbers, which uses extend beyond business and consumer phones to IoT and machine-to-machine devices and more.
Aug 24, 2022

In the news

article

Coronavirus stress: Mental health issues are rising among workers, but help is available

Technology is offering news ways for individuals who feel isolated in the virtual world to find solace. With Text for Humanity, what started as an idea to combat societal issues was transformed into a messaging switchboard for well-wishers. Texting has become a personal way to get in contact with other people. Using SMS short codes—a five to six-digit phone number that is used mainly for mass communication—over 100,000 messages have been sent in over 90 countries.
Oct 15, 2020
article

Wangiri Warriors: A Webinar on Solutions & Strategies for Fighting Call Back Fraud

In this Black Swan Telecom Journal webinar, iconectiv’s Principal Solutions Engineer Director John Haraburda joins a group of fraud control experts to provide a virtual advanced course on tactics and some of the latest thinking and solutions for taming Wangiri fraud. The webinar explores a new variation of Wangiri, where the fraudster’s invitation to call is done through the web.
Oct 1, 2020
article

Learn Why Trust is Critical for the Success of Rich Business Messaging at PACE ACX Virtual 2020

Fortune 500 companies and some of the world’s biggest brands are currently exploring Rich Communication Services (RCS) to provide consumers with a deeper, more interactive experience than that offered by traditional SMS texting. At PACE ACX Virtual 2020, iconectiv CTO Chris Drake will describe how brand and logo verification and authentication can and must be part of the foundation for RCS, enabling legitimate businesses to protect their customer experience, reputation and bottom line.
Sep 28, 2020
article

Increasing trust and simplifying verification for voice, text, and data

Today, billions of people are connected across voice, text and data communication channels every single day. Increasing robocalls and sophisticated financial scams amidst legitimate communications make it more difficult for businesses to efficiently reach and serve their consumers. Meanwhile, consumer trust is at risk—even for well-established brands. Read more from Vanilla Plus on how iconectiv is ensuring that consumers and businesses communicate with confidence and at industry scale.
Sep 17, 2020
article

Trusted Toll-Free with Text Improves Customer Service

Today, there are 42 million toll-free numbers in use. Even during high-call volume periods, customers trust them for engaging with companies. In this Smart Customer Service article, our Senior Account Director Mike Gilbert explores how toll-free numbers can expand the way customer service teams engage with consumers and how business texting can help strengthen customer relationships and improve customer satisfaction.
Aug 20, 2020
article

CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work

When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times. When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
article

Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!

Some companies may be missing out on an entire generation of customers that can be accessed with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at iconectiv speaks to Don Witt of the Channel Daily News, a Telecom Reseller publication, about the value and positioning of the 800 number in today’s business strategy.
Aug 18, 2020

Events

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CCA Financial Summit

Hosted by Cloud Communications Alliance, the CCA Financial Summit is a two-day event being held on September 26-27 in New York City to discuss topics such as how to prepare for where the economy is heading. iconectiv will be in attendance with other industry leaders.
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Connected Britain 2023

iconectiv’s Senior Director, John Hayes, will be in attendance September 20-21, 2023, at Connected Britain. Organized by Total Telecom, learn about the future of the UK’s connectivity for businesses and communities from industry experts in London.
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SIPNOC 2023

Visit iconectiv’s Bob Grant, Director of Product Management, and Chris Drake, SVP of Corporate and Business Development, at SIPNOC 2023 in Herndon, VA. They will both be speaking in the “Cross Border Call Authentication,” and Numeracle’s, “The Future of End to End Branded Calling Using Authentication,” sessions on September 12-13.
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MEF CONNECTS: The Future of Fraud Prevention

Stop by iconectiv’s VP of Information Solutions, Don Holloway’s session, “How Regulatory Agencies Are Responding to the Changing Landscape,” at MEF CONNECTS: The Future of Fraud Prevention on September 5, 2023, at 12:05 p.m. to learn more about the evolution of fraud.
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Telco Transformation LATAM

CONECTA LATAM's Telco Transformation LATAM conference, held on August 29-30 in Rio de Janeiro, Brazil, will bring together industry experts to discuss the impact of 5G and AI. iconectiv’s Angelica Ford, Senior Account Director, and Alberto Apablaza, Director of Account Manager, will be in attendance.
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MEF Leadership Forum + MEET UP

Hosted by MEF and the Canadian Telecommunications Association, the MEF Leadership Forum is being held on July 18 in Toronto, Canada. Matt Lear, iconectiv’s Senior Director of Product Management, will be in attendance to discuss the latest text messaging trends and technologies.
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NARUC Summer Policy Summit

Hosted by NARUC, the NARUC Summer Policy Summit is a four-day event being held on July 16-19 in Austin, Texas. Connie Hartman, Director of Product Management at iconectiv, and other leading voices will be attending to discuss best practices and crucial issues within the industry.