In the news

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Trusted Toll-Free with Text Improves Customer Service

Today, there are 42 million toll-free numbers in use. Even during high-call volume periods, customers trust them for engaging with companies. In this Smart Customer Service article, our Senior Account Director Mike Gilbert explores how toll-free numbers can expand the way customer service teams engage with consumers and how business texting can help strengthen customer relationships and improve customer satisfaction.
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work

When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times. When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
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Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!

Some companies may be missing out on an entire generation of customers that can be accessed with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at iconectiv speaks to Don Witt of the Channel Daily News, a Telecom Reseller publication, about the value and positioning of the 800 number in today’s business strategy.
Aug 18, 2020
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CIO Exclusive Interview with New iconectiv Chief Product Officer, Michael O’Brien

iconectiv has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process.
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award

iconectiv’s TruReach Toll-Free 8MS and TruReach Deliver Aerialink have been selected as recipients of the 2020 Communications Solutions Products of the Year Award.
Jul 13, 2020
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iconectiv’s Sharon Oddy and Kim Carter join WICT leadership program

iconectiv has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program.
Jul 8, 2020
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1-800-TEXT: Enable Your Toll-Free Number for SMS

With more than 42 million toll-free numbers in use today, it’s not surprising that they remain as popular as ever. Providing a convenient way to track the reach and effectiveness of multichannel or national marketing campaigns, toll-free numbers enable businesses to assign unique numbers to various advertising channels. In this CRM Viewpoints article, our Senior Account Director Mike Gilbert explores the opportunity to increase revenue, brand trust, and customer retention by investing in 1-800-enabled texting.
Jul 7, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

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MEF Connects Virtual Panel to Address Securing the RCS Business-to-Consumer Messaging Experience

During MEF Connects: Rich Communications – The Future of Business Messaging virtual event, iconectiv’s Chief Technology Officer Chris Drake and Senior Director of Product Management Cliff Holsenbeck will join a panel of industry experts to discuss how verification and authentication can and must be the foundation for RCS, enabling legitimate businesses to protect their customer experience, reputation and bottom line.
Sep 28, 2020
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Enhancing Trust in Enterprise Communication at Enterprise Connect Virtual 2020

During Enterprise Connect Virtual 2020, iconectiv will host an exhibit to address new communication platforms, emerging technologies and their complexities, and the enablement of all communication channels that are central to enterprise communications and collaboration—from text to voice—to ensure each and every communication a business makes or receives is simple, seamless and secure. Visitors to iconectiv’s virtual booth will also be able to participate in three live presentations that will be held throughout the event.
Jul 28, 2020
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iconectiv Recognized for Exceptional Innovation That Restores Consumer Confidence and Trust in Communications

With restoring trust and confidence in communication channels at the forefront of its strategy, iconectiv’s TruReach Toll-Free 8MS and TruReach Deliver Aerialink have been recently selected by TMC as 2020 Communications Solutions Product of the Year Award recipients. These platforms are being recognized for simplifying and building trusted communication processes that enable businesses to strengthen consumer engagement for voice and text communications.
Jul 24, 2020
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iconectiv’s Sharon Oddy and Kim Carter Selected to Take Part in Esteemed Women in Cable Telecommunications (WICT) Leadership Program

iconectiv’s Head of Marketing and Corporate Communications Sharon Oddy and Senior Software Developer Kim Carter have been selected to participate in the Women in Cable Telecommunications (WICT) 2020 Rising Leaders Program. This is the fourth consecutive year iconectiv has taken part in this competitive program aimed at developing strategic practices, building alliances and effective advocates for diverse leadership in the telecommunications industry.
Jul 7, 2020
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iconectiv Appoints Mobile Industry Veteran Michael O’Brien as Chief Product Officer

Communications industry veteran Michael O’Brien joined iconectiv as Chief Product Officer, where he will lead product development and focus on growing the business into new markets. iconectiv is continuing to grow its product portfolio and execute on its trusted communications strategy. By bringing on O’Brien, the company looks to continue identifying new market opportunities that will further drive this strategic growth and business expansion.
Jun 29, 2020
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Virtual Summit Explores Methods, Best Practices for How to Secure the Future of Work Environments

As an authority on fraud and security, iconectiv is joining notable industry leaders in a virtual executive panel at the HMG Live! Philadelphia CIO Virtual Summit titled, “Securing the Future of Work.” Hosted by HMG Strategy, the peer-to-peer event will explore best practices for tackling the complex business and organizational challenges emerging in today’s evolving workplace.
Jun 25, 2020
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As Caller ID Spoofing and Illegal Robocalls Skyrocket Worldwide, New GSMA Working Group VINES Helps Service Providers Restore Consumer Trust in Caller ID

iconectiv is the chair of VINES, a new GSMA Working Group, that is developing solutions to prevent internetwork signaling fraud, which includes illegal robocalls, spoofing, toll bypass and consumer fraud. As chair and a contributing member, iconectiv is sharing its expertise in enabling trusted, verified communications worldwide.
Jun 16, 2020