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In the news
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Restoring Trust in Calling Information Is Key for Maximizing Call and Text-Answer Rates
Americans were inundated with more than 58 billion illegal robocalls in 2019, plus 4.5 billion spam text messages. Consumers are so fed up that when they see a call from an unfamiliar or unidentified number, they let it drop into voicemail 76 percent of the time.
Regulators and law enforcement are fighting back. For example, the FCC levied a record-setting 225 million dollars fine on Rising Eagle, a Texas-based telemarketer, for making over one billion spoofed robocalls in 2019. The same…
Nov 2, 2020
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Convenient & Spam-Free: Why 800-Number Texting (8MS) is a Growing B2C Channel in North America
iconectiv traces itself to Bellcore, a company formed in 1984 when the Bell telephone system, which dominated U.S. telephony, was broken up. This is when the original AT&T was formed as a Long Distance operator. Separately, another seven independent Regional Bell Operating Companies (RBOCs) were formed, each covering their own local telephony territories.
Bellcore was created at divestiture to manage their common network operating issues and to build vital systems. Thus…
Oct 19, 2020
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Coronavirus stress: Mental health issues are rising among workers, but help is available
Technology is offering news ways for individuals who feel isolated in the virtual world to find solace. Text for Humanity was created to counter online negativity by allowing strangers to exchange complimentary messages. Since the outbreak of the Covid-19 pandemic, Jonathan Bean, the chief marketing officer at Sinch, a mobile engagement firm behind the free service, says the campaign has shifted, allowing anyone to send a message to a frontline worker during Covid-19.
Using SMS short code —…
Oct 15, 2020
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Wangiri Warriors: A Webinar on Solutions & Strategies for Fighting Call Back Fraud
Welcome Telecom Fraud Warriors! I’m Dan Baker, editor of Black Swan Telecom Journal. And I invite to listen and watch a virtual webinar where four fraud control experts provide a virtual "advanced course" on tactics and some of the latest thinking and solutions for taming Wangiri fraud.
Wangiri is quite simply one of the most dangerous traffic pumping frauds out there, along with International Revenue Share Fraud. The most common Wangiri scheme is for the fraudster to call a consumer…
Oct 1, 2020
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Learn Why Trust is Critical for the Success of Rich Business Messaging at PACE ACX Virtual 2020
iconectiv CTO Chris Drake explores the next wave of messaging and the role of sender verification for B2C RCS
BRIDGEWATER, N.J. (September 28, 2020) – Fortune 500 companies and some of the world’s biggest brands are currently exploring Rich Communication Services (RCS) to provide consumers with a deeper, more interactive experience than that offered by traditional SMS texting. RCS includes AI-powered chatbots and other innovative features that have already begun revolutionizing business…
Sep 28, 2020
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Increasing trust and simplifying verification for voice, text, and data
Today, billions of people are connected across voice, text and data communication channels every single day. The speed and convenience of the internet and wireless alone is unparalleled compared to any point in human history. Yet despite the ubiquity of mobile devices and computers, formidable challenges remain.
Increasing robocalls and sophisticated financial scams amidst legitimate communications make it more difficult for businesses to efficiently reach and serve their consumers…
Sep 17, 2020
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Trusted Toll-Free with Text Improves Customer Service
Customers today are as diverse as the products they choose and the channels they use for purchasing and support. Keeping pace with those changes is exactly why customer service is evolving so rapidly. Take toll-free customer service platforms, for example, which were architected decades ago to streamline companies' support operations. Toll-free numbers (also referred to as 800 numbers, with variations including 888, 877, 866, etc.) offered free long-distance calling and was a real benefit for a…
Aug 20, 2020
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Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
press release
SIP Forum Welcomes New Telecom Leaders to its Board of Directors as the Industry Addresses Illegal Robocalls and Caller ID Spoofing
iconectiv CTO Chris Drake looks to amplify organization’s ability to mobilize the telecom ecosystem to develop trusted communications solutions and best practices as new board member
What’s the News: The SIP Forum has elected iconectiv’s CTO Chris Drake to its Board of Directors alongside industry leaders from AT&T, Verizon, Lumen, Comcast, Cox Communications, and Microsoft.
Why it Matters: As the policy administrator for nation’s Calling Number Verification Service, the SIP-based…
Mar 16, 2021
press release
iconectiv CTO Chris Drake Takes Leadership Position with GSMA
GSMA’s ISAG Group adds Drake to help oversee global telecom industry specifications that support interoperability and improve security
BRIDGEWATER, N.J. – March 4, 2021 – Telecommunications services like phone calls and text messaging are fundamental to everyday existence, and service providers are heavily dependent on the availability of affordable and interoperable technologies to meet customer expectation for reliability and keep them safe. To help these…
Mar 4, 2021
press release
FCC Confirms Service Provider Safe Harbor for Protecting U.S. Consumers and Businesses from One-Ring “Wangiri” Robocall Scams
What’s the News: Under an FCC Report and Order effective Feb. 12, 2021, U.S. service providers may block calls from telephone numbers that are highly likely to be associated with one-ring robocall scams as long as they use reasonable analytics in deciding which telephone numbers to block. In this scam, consumers and businesses are charged a high fee after returning a call they received from a premium-rate or offshore number that lasted only one ring.
Why It Matters: iconectiv…
Feb 18, 2021
press release
iconectiv’s Michael O’Brien Appointed to CTIA Wireless Foundation Board of Directors
Foundation committed to supporting the positive social impact of wireless technology
What’s the News: iconectiv Chief of Products Michael O’Brien has joined the CTIA Wireless Foundation Board of Directors, an organization dedicated to the development of wireless innovation aimed at creating a positive social impact in a connected era.
Why it Matters: With the proliferation of mobile technology, the foundation represents a unique opportunity for the wireless industry leaders, such as…
Jan 27, 2021
press release
Establishing Consumer Trust with a Global Unified Verification Process is the Focus of Two Webinars Featuring Telecom Leaders
Experts from iconectiv, Network Media Group, Verizon and GSMA discuss how omni-channel and international verification enables consistent and secure business-to-consumer engagement
What’s the News: Industry webinars available now that address the role of service providers, aggregators, regulators and businesses that are enabling verification and providing a trusted communications ecosystem.
Why it Matters: During this period of social distancing and remote engagement, businesses are…
Jan 15, 2021
press release
Addressing the Financial and Reputational Impact of Trust in RCS Business-to-Consumer Messaging
GSMA webinar explores how verification authorities can help brands and service providers navigate—and maximize the benefits of—Rich Business Messaging
BRIDGEWATER, N.J. (January 8, 2020) – The business messaging market is projected to reach $74 billion by 2021 with companies sending an estimated 2.7 trillion SMS messages by 2022. The stakes are high for brands that are investing billions in an effort to create a relationship with consumers that are both virtual and uniquely…
Jan 11, 2021
press release
SIPNOC 2020 to Highlight Best Practices for Increasing Call Attestation Levels and Omnichannel Verification
BRIDGEWATER, N.J. (December 3, 2020) – How can the STIR/SHAKEN framework be leveraged to help increase call-answer rates for legitimate businesses? What additional information do service providers need to give business calls the highest level of attestation? This will be a key topic of discussion at SIPNOC 2020, where iconectiv experts will join other industry leaders to provide actionable advice and best practices for enabling the highest level of caller verification and supporting the…
Dec 3, 2020
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