An interesting and unexpected theme emerged during the Mobile World Congress 2023 show in Barcelona last week. Beyond the typical and expected exclamations of digital transformation, 5G, everything as a service, devices, robots and virtual worlds, a new realization took center stage. Weaved into the well-scripted threads of one keynote after another was the undeniable fact that the biggest change hitting telecom is a much needed and already emerging cultural shift in how the industry thinks, acts and innovates. The alarms were rung, signaling that the telecommunications industry must innovate—or someone else will.

International Women’s Day is an annual global celebration of the social, economic, cultural and political achievements by women.

In this installment of our customer experience (CX) series, we are taking a deeper look at the voice channel.

In this installment of the series, we are going to take a deeper dive into the various communications channels, how contact centers can leverage them, what customer experience (CX) professionals need to know, and more.

Mobile phone numbers now rival Social Security and driver’s license numbers as the personal identifier that consumers use to register for financial services – now making them the data of choice for account takeovers and other identity theft.

5G is all about speed — and not just gigabit throughput. For service providers, 5G speed is also about how quickly they can build out sites to meet customer demand. Service providers that add sites quickly can sign up consumers and enterprises before their slower moving rivals can.

When you get in a taxi, you want the driver to take the fastest, shortest route. Anything indirect would be a big waste of your time and money. And if you’re heading to the airport, the delay could mean missing your flight.

In the infinite and ever-evolving telecom universe, a mighty team of superheroes are battling villains set on disrupting the trusted communications ecosystem! These are their stories…

In the infinite and ever-evolving telecom universe, a mighty team of superheroes are battling villains set on disrupting the trusted communications ecosystem! These are their stories…

In the infinite and ever-evolving telecom universe, a mighty team of superheroes are battling villains set on disrupting the trusted communications ecosystem! These are their stories…

Armed with an impenetrable shield to protect legitimate businesses, communication providers and consumers from becoming victims, the Fraud Fighter is the premier slayer of fraud and suspicious activity—and provider of authoritative telephone number intelligence.

In the ever-expanding telecom universe, there are villains trying to corrupt the trusted communications ecosystem. These superheroes—each wielding unique special powers—are laser-focused on keeping people connected, businesses running and commerce flowing by fighting against illegal robocallers and fraudsters, identifying and verifying suspicious callers, and solving service provider network and asset management complexities.  For those ready to join the legion of Trusted Communication…