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Back to The Pulse

Articles

article

Mission Cross Border Call Authentication: restore trust in international calls for the contact center industry

As global communications face growing risks, Mission Cross Border Call Authentication by iconectiv highlights efforts to secure international calls. Agent Inform helps a South American contact center authenticate calls, reducing the chance of legitimate calls being blocked.
Oct 24, 2024
article

How iconectiv supports compliance with the TOTSCo mandate

Discover how iconectiv's Managed Access Gateway (MAG) helps communication providers meet Ofcom's TOTSCo mandate with enhanced compliance, efficiency, and operational support.
Oct 23, 2024
article

Mission Universal ATO: addressing account takeover fraud with cutting-edge digital identity protection

With ATO fraud and global losses on the rise, Mission Universal ATO highlights the iconectiv Operativ Task Force’s efforts to combat this threat. Using digital identity technology, Agent Intuitive protects a major retailer from phone number hijacking and unauthorized access.
Oct 22, 2024
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Mission Fintech ATO: protecting digital identities from account takeover fraud

Securing customer accounts is crucial, especially for financial institutions facing account takeover (ATO) fraud. Mission Fintech ATO showcases how the iconectiv Operativ Task Force helped a bank tackle ATO using digital identity tools and porting data to verify customer identities and stop fraud.
Oct 17, 2024
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Mission Fintech MFA: enhance bank security and customer trust with multi-factor authentication

Mission Fintech MFA showcases the iconectiv Operativ Task Force's solution for a national bank facing customer mistrust in its password reset process due to suspicious MFA messages. Agent Intuitive finds a reliable way to reassure customers while ensuring secure authentication.
Oct 15, 2024
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Expanding fraud mitigation in Argentina with iconectiv's porting data

Businesses can now access mobile phone porting data in Argentina thanks to a regulatory change allowing broader access beyond telecommunications. Companies like banks, insurers and contact centers can use this information to enhance fraud prevention, streamline operations and build customer trust.
Oct 14, 2024
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Mission Fintech ID: solve the customer verification challenge with digital identity solutions

In an era where identity fraud is rampant, businesses face the challenge of verifying customer identities quickly and accurately. Mission Fintech ID explores the efforts of iconectiv's Operative Task Force to help financial institutions enhance their customer onboarding process.
Oct 10, 2024
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Understanding Managed Access Providers (MAP) and TOTSCo in the UK broadband market

Learn how Managed Access Providers (MAP) and TOTSCo are transforming the UK broadband industry with seamless customer switching processes to meet the One Touch Switching (OTS) mandate.
Oct 9, 2024
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Mission OTS: ensure seamless compliance for UK broadband providers

Mission OTS showcases iconectiv's Operative Task Force as they assist UK broadband providers in meeting the One Touch Switch (OTS) deadline. The team simplifies the complex regulations, streamlines service switching and ensures compliance, boosting operational efficiency for providers.
Oct 8, 2024
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Mission Telco Management Lingo: maximize network investment with centralized asset management

Mission Telco Management Lingo highlights how the Operativ Task Force aids a communications service provider in streamlining fixed network asset management. With Agent Innovate’s help, the CSP reduces downtime, asset loss and maintenance costs while enhancing financial reporting.
Oct 3, 2024
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Introducing the iconectiv Operativ Task Force

In a world where trust is fragile and fraud lurks, the iconectiv Operativ Task Force works on the frontlines, solving real-world communication challenges with seamless and secure solutions. With industry expertise and problem-solving, they’ve completed impactful missions and are ready for more.
Oct 1, 2024
article

If fighting fraud seems futile, switch your stance from reactive to proactive

In the battle against fraud, the shift from reactive to proactive measures is crucial for communications service providers (CSPs). As fraudsters adapt and exploit network vulnerabilities, CSPs must close those loopholes before they’re discovered. With a proactive stance and collective action, CSPs can turn the tide.
Aug 21, 2024

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