Trusted Conversations: Toll-Free Number Management
With the lion’s share of consumers (86%) associating businesses with a toll-free number as higher quality companies, it is paramount to protect the integrity of these trusted numbers. Fortunately, with the most recent advancement in the nation’s robocall mitigation efforts, telephone calls made from toll-free numbers are now eligible to be included in the nation's Calling Number Verification Service.
As a leader in ensuring communications can be trusted, iconectiv is the first company in the U.S. to be approved as an authorized RespOrg in this service, which is based on the Signature-based Handling of Asserted information using toKENs (SHAKEN) framework. This allows outbound toll-free calls to be cryptographically signed for those businesses and contact center operators authorized to use toll-free telephone numbers on our RespOrg.
Mike Gilbert, Senior Account Director, filmed a Trusted Conversation to walk through the impact of the STIR/SHAKEN framework when it comes to:
- Managing toll-free numbers
- Trusting toll-free numbers
- Sending toll-free calls via TruReach Toll-Free 8MS and other RespOrgs