Trust is the foundation of modern communications. It is what enables consumers to answer calls confidently, enterprises to engage customers securely and regulators to maintain the integrity of national numbering systems. With iconectiv’s next chapter with Koch Equity Development (KED), we are strengthening that trust. Here is what it means for the industry. Koch Equity Development’s (KED) Acquisition of iconectiv In 2024 KED signed an agreement to acquire iconectiv and the sale was completed on…

In 2022, a record 49,449 Americans died by suicide, prompting the establishment of the 988 Lifeline. In September 2023, the service expanded by adding ASL counselors, making it more accessible for over 44 million Americans with hearing or speech challenges.

International Women’s Day is an annual global celebration of the social, economic, cultural and political achievements by women.

With the lion’s share of consumers (86%) associating businesses with a toll-free number as higher quality companies, it is paramount to protect the integrity of these trusted numbers. Fortunately, with the most recent advancement in the nation’s robocall mitigation efforts, telephone calls made from toll-free numbers are now eligible to be included in the nation's Calling Number Verification Service. As a leader in ensuring communications can be trusted, iconectiv is the first company in…

In these times, so many physical interactions have had to be replaced with remote engagement, such as video calls, telehealth appointments, working from home, that digital transformation is fundamental. Preserving the ecosystem is crucial, otherwise some of the investment in digital transformation could be wasted. Chris Drake, CTO, iconectiv, chatted with Mobile World Live about the impact of robocalls and texts in the world today. With more than 85 billion robocalls a year placed globally,…

Identity theft is at an all-time high and in 2019 alone, fraud losses grew 15% to $16.9 billion. As the most used personal identifier for consumer account management, the mobile phone number is increasingly becoming an important factor to help organizations mitigate fraud and assess risk. This is especially true when initiating financial transactions where businesses are increasingly relying on mobile devices for second-factor authentication access. In addition, 833,000 porting and pooling transactions are made each day in the U.S. alone, which makes number porting data another key tool being utilized to authenticate the identity of consumers.

Identity theft is at an all-time high, with mobile number account takeover doubling from 2017 to 2018. On this episode of the American Bankers Association podcast, iconectiv’s Kathy Timko, Head of LNPA Services, discusses the rising trend of account takeovers due to mobile identity fraud. According to Timko, utilizing number portability data is one of the strongest methods to prevent account takeover.

Most forms of communications fraud have one thing in common: They exploit trust. Take callerID, for instance. History has shown that when callerID information is compromised, communications spam, scams and spoofing soars. Learn more about how the industry is working together to effectively mitigate fraud across voice calls , text messages and chatbot conversations.

Throughout the global pandemic, business text messaging has become increasingly integral to contacting customers. Texting boasts a 98% open rate compared to 22% for email, which is not surprising, since texting is traditionally considered virtually spam free. So it might be surprising to learn that while 85% of customers would prefer to send text messages to get information about products and services, 61% of businesses are still not using SMS/MMS to communicate with customers. As businesses…

As COVID-19 cases continued to rise worldwide, technology followed suit with many industries, including healthcare, amplifying their usage. Frontline heroes turned to telehealth technology with increased frequency compared to years prior as more than 46% of patient services were offered virtually. Although treating patients remotely is not new, (the earliest record shows telehealth in use in the late 1950s and early 1960s) privacy and security regulations have evolved to help safeguard patients…

As technology evolves, so do the methods that cybercriminals utilize to commit identity theft and fraud. Last year alone, the Federal Trade Commission processed 1.4M fraud reports amounting to $1.48B in losses. Given that federal law states that financial institutions are held responsible for returning consumers’ money if their account was hacked, it is extremely critical to ensure financial institutions are utilizing an authorized source to provide data in order to assess risk properly while…