Managing the complexity of 5G rollouts is possible – and the industry is at a critical inflection point where 5G deployment is supporting dramatic changes in the services being made available to customers. The benefits of utilizing a common nomenclature in the evolution and deployment of new facilities-based network ecosystems and the virtual components upon which these technologies rely are discussed in IDC’s white paper, “Accelerating 5G Rollouts.”

The FCC September 28 mandate is quickly approaching, and many are wondering what that will mean for inbound calls to the United States. While the purpose of the Robocall Mitigation Database (RMD) registration mandate is to protect American consumers, the rules impact foreign networks and may cause unintended consequences for American travelers, offshore contact centers and branch offices located outside of the U.S. hoping to send voice traffic to residential and business subscribers in the United States.

Learn how existing call-blocking analytics can be enhanced with TruNumber Protect to identify calls from high-risk, unallocated number ranges and suspicious premium-rate numbers before they reach customers in this exclusive webinar in partnership with CCA.

In 2020, COVID-19 accelerated digital transformations that were expected to take several years. This article explores three ways that consumer trust in communications will evolve in 2021: mobile numbers will become your ID, the notion of privacy will get even more fluid and businesses can expect to face an identity crisis.

Identity theft is at an all-time high and in 2019 alone, fraud losses grew 15% to $16.9 billion. As the most used personal identifier for consumer account management, the mobile phone number is increasingly becoming an important factor to help organizations mitigate fraud and assess risk. This is especially true when initiating financial transactions where businesses are increasingly relying on mobile devices for second-factor authentication access. In addition, 833,000 porting and pooling transactions are made each day in the U.S. alone, which makes number porting data another key tool being utilized to authenticate the identity of consumers.

Most forms of communications fraud have one thing in common: They exploit trust. Take callerID, for instance. History has shown that when callerID information is compromised, communications spam, scams and spoofing soars. Learn more about how the industry is working together to effectively mitigate fraud across voice calls , text messages and chatbot conversations.

Between voice calls, text messages and chatbots, businesses have more opportunities than ever to interact with consumers. Unfortunately, fraudsters do too. Read more about how the industry is working collaboratively to eradicate these fraudulent attacks on consumers not only by keeping the bad actors out, but also by preventing a handful of messaging aggregators who are allowing the delivery of suspect and fraudulent traffic.

Chat functions have become a key pillar of customer contact centers. People are accustomed to the convenience of instant messaging their friends, family and colleagues, which led to a natural transition to texting with brands.

Voice calls, text messages and chatbots have made business-to-consumer (B2C) engagement more accessible, robust and efficient. Now, the next generation of business messaging with exciting new features has arrived through Rich Communication Services (RCS).

An average of 60 billion illegal robocalls are made each year in the United States alone resulting in nearly $10 billion of financial impact.