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- With the rise of unwanted robocalls, ignored or blocked legitimate calls have a negative impact on U.S. companies and consumers. To solve this challenge, iconectiv in partnership with CTIA created Registered Caller™—the industry-backed centralized registry for verifying voice calls. Registered Caller ensures that business entities and the telephone numbers they use get vetted, registered and…
- Lack of caller verification is one of the largest problems that is causing individuals to not answer their phone. If they do not see who is calling them then they are less likely to pick up at all. With calls answered rates reaching the lowest it has ever been in a long time, it is to the upmost importance that proper authentication gets back into phone calls. Executives from CTIA, iconectiv,…
- Creating an illegal $1.82 billion industry, “Wangiri” fraud, also known as one-ring scam, targets unassuming victims by intentionally hanging up after one ring in the hope people call back—charging them at a premium rate. As part of Conecta Latam’s Telco Transformation Digital Summit and Virtual Expo, iconectiv’s Juan Carlos Ortiz, Principal for Corporate Business Development, will explore how…
- Translation of telecommunication services to foreign lands may take some time to progress and evolve into a maintained functional system. This is the case with SHAKEN as its state-of-the-art blocking of traffic from voice service providers not listed in the Robocall Mitigation Database may lead to numbers from different countries to be seen as robocalls. In this panel at the STIR/SHAKEN Summit,…
- Despite the numerous advantages and benefits that networks and digital devices bring, they inadvertently open up new avenues for fraud. A special report from Technology Research Institute entitled, “The 2021 State of Communications-Related Fraud, Identity Theft & Consumer Protection in the USA,” discusses the multi-layered blanket of security that provides timely—often real-time—protection…
- Today, the Secure Telephone Identity Governance Authority (STI-GA) announced a new era of STIR/SHAKEN functionality, expanding caller ID authentication reach with the use of delegate certificates and by allowing Resp Orgs to directly join the SHAKEN ecosystem. Registered Caller—the collaborative industry initiative facilitated by CTIA and iconectiv—will operationalize this process by providing a…
- iconectiv’s Chris Drake, CTO, and CTIA’s John Marinho, Vice President of Technology and Cybersecurity will talk about the current state of voice verification, verification options, (centralized and delegated certificates) and provide an update on Registered Caller.
- SHAKEN allows the originating service provider to create a digital signature that attests to the users right to use the telephone number shown in the caller ID. But in today’s network, many enterprise customers control the caller ID without input from the service provider.
As technology and the customer experience continue to evolve, contact center leaders are searching for that tailored solution to help take their business to the next level. In this session you'll learn how to use emerging technology to design and deliver world class performance through positive customer & agent experiences that add value to your brand.…
For illegal robocallers, the goal isn't always getting you to answer. Sometimes, it's getting you to call back. One-Ring, also known as “Wangiri” is a global scourge that costs $1.82 billion annually, making it one of the top five fraud types according to reports from Communications Fraud Control Association. It targets unassuming victims by intentionally hanging up…