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| iconectiv's blog, the Pulse, features thought leadership pieces and articles about telecommunications industry trends, including fraud prevention, digital identity verification and efficient call routing,providing insights into industry challenges and solutions. Visit the Pulse |
Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
press release
With Voice and Messaging Communications, Trust is a Two-Way Street
The past few years have demonstrated just how much we depend on our mobile phones – for services, connection and convenience. As a result, digital transformation is gaining significant momentum, and identity verification is becoming more critical than ever. Businesses need to have trust in knowing who their customers are and consumers need to trust that the company that is calling or texting them is indeed who they say they are.
In a recent interview with Mobile World Live, iconectiv Senior Vice President George Cray provided insights on how the industry is working to re-establish trust in the global communications ecosystem and the role that iconectiv plays in pushing digital transformation forward while ensuring service providers comply with regulations.
May 2, 2022
press release
Do You Take Calls from Numbers You Don’t Recognize? Odds Are, You Don’t
In this day and age, where so many in-person interactions have been replaced with remote engagements, digital transformation has become fundamental. As a result, businesses and consumers are relying on their mobile devices more than ever – utilizing voice and text communications to navigate their personal and professional lives. But with more than 85 billion spam phone calls being placed globally each year – costing trillions of dollars in lost business and productivity – keeping both the voice and messaging ecosystem safe for consumers and attractive to business is critical.
In a recent interview with Mobile World Live, iconectiv CTO Chris Drake answered these questions, and discussed how to further build trust in communications, insights on new solutions to better identify legitimate businesses and more.
Apr 25, 2022
press release
How Service Providers are Weeding Out Illegal Robocalls, SMS Spam and Other Fraud Before It Reaches Consumers
Each year, communications service providers (CSPs) worldwide lose over US$39 billion to fraud such as illegal robocalls, SMS phishing (“smishing”) and “wangiri” callback schemes, according to the Communications Fraud Control Association (CFCA) and analyst firms.
During the panel session, “Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud,” iconectiv telecom fraud expert David Estes will discuss how CSPs are upgrading their existing call-blocking analytics to identify calls from high-risk and unallocated number ranges and suspicious premium-rate numbers.
Apr 22, 2022
press release
iconectiv Toll-Free-Number Expert Mike Gilbert Elected ATIS SNAC Co-Chair
Years of illegal robocalls, SMS spam and fraud have undermined consumer trust in voice calls and text messages, including those from toll-free numbers. Restoring trust is critical for service providers and all the retailers, schools, healthcare providers and other organizations that depend on toll-free numbers to inform and engage consumers.
As a new co-chair of the ATIS SMS/800 Number Administration Committee (SNAC), iconectiv Senior Account Director Mike Gilbert will oversee key toll-free number industry initiatives such as ensuring consumer trust in voice calls and text messaging.
Apr 21, 2022
press release
The Path to Trusted Voice Calls and Text Messages
In an effort to stave off the more than 85 billion illegal robocalls placed each year, as well as SMS phishing (“smishing”) and other fraud, industry players have banded together to keep the voice and messaging ecosystem safe for consumers and attractive to businesses.
Abe Nejad, publisher of The Network Media Group, recently sat down with iconectiv Senior Vice President George Cray during Mobile World Congress 2022 in Barcelona to discuss the latest on STIR/SHAKEN, Registered Caller™ and industry trends.
Apr 19, 2022
press release
Rich Call Data Helps Increase Call Answer Rates, Restores Consumer Trust
This year, consumers will lose $40 billion to fraudulent robocalls. The deluge of illegal robocalls also has conditioned 58 percent of consumers to answer calls only from numbers they recognize. This makes it difficult, expensive and sometimes impossible for hospitals, schools and other legitimate organizations to reach consumers.
At a SIPNOC 2022 panel, Rich Call Data (RCD) Best Practices: Building Trust for Future Success, John Haraburda, Principal Solutions Engineer at iconectiv, will explore how RCD is poised to help increase call-answer rates by providing an enhanced caller ID display that includes a company’s name, logo and call intent.
Mar 17, 2022
press release
Understanding How Service Providers and Regulators Can Prepare for SHAKEN’S Global Expansion at SIPNOC 2022
With more than 85 billion spam phone calls placed globally each year costing trillions in lost business and productivity, keeping the voice ecosystem safe for consumers and attractive to business is an objective we all share. In the U.S., service providers and industry players have been focused on implementing solutions designed to ensure the integrity of communications networks and mitigate any call-answering hesitation.
During the SIPNOC 2022 panel session, SHAKEN Goes Global: Opportunities and Challenges for Service Providers and Regulators Worldwide, George Cray, Senior Vice President at iconectiv, will outline a set of shared, technological best practices to extend this trust-restoring framework across country borders.
Mar 16, 2022
In the news
article
Coronavirus stress: Mental health issues are rising among workers, but help is available
Technology is offering news ways for individuals who feel isolated in the virtual world to find solace. With Text for Humanity, what started as an idea to combat societal issues was transformed into a messaging switchboard for well-wishers. Texting has become a personal way to get in contact with other people. Using SMS short codes—a five to six-digit phone number that is used mainly for mass communication—over 100,000 messages have been sent in over 90 countries.
Oct 15, 2020
article
Wangiri Warriors: A Webinar on Solutions & Strategies for Fighting Call Back Fraud
In this Black Swan Telecom Journal webinar, iconectiv’s Principal Solutions Engineer Director John Haraburda joins a group of fraud control experts to provide a virtual advanced course on tactics and some of the latest thinking and solutions for taming Wangiri fraud. The webinar explores a new variation of Wangiri, where the fraudster’s invitation to call is done through the web.
Oct 1, 2020
article
Learn Why Trust is Critical for the Success of Rich Business Messaging at PACE ACX Virtual 2020
Fortune 500 companies and some of the world’s biggest brands are currently exploring Rich Communication Services (RCS) to provide consumers with a deeper, more interactive experience than that offered by traditional SMS texting. At PACE ACX Virtual 2020, iconectiv CTO Chris Drake will describe how brand and logo verification and authentication can and must be part of the foundation for RCS, enabling legitimate businesses to protect their customer experience, reputation and bottom line.
Sep 28, 2020
article
Increasing trust and simplifying verification for voice, text, and data
Today, billions of people are connected across voice, text and data communication channels every single day. Increasing robocalls and sophisticated financial scams amidst legitimate communications make it more difficult for businesses to efficiently reach and serve their consumers. Meanwhile, consumer trust is at risk—even for well-established brands. Read more from Vanilla Plus on how iconectiv is ensuring that consumers and businesses communicate with confidence and at industry scale.
Sep 17, 2020
article
Trusted Toll-Free with Text Improves Customer Service
Today, there are 42 million toll-free numbers in use. Even during high-call volume periods, customers trust them for engaging with companies. In this Smart Customer Service article, our Senior Account Director Mike Gilbert explores how toll-free numbers can expand the way customer service teams engage with consumers and how business texting can help strengthen customer relationships and improve customer satisfaction.
Aug 20, 2020
article
CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work
When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times.
When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
article
Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!
Some companies may be missing out on an entire generation of customers that can be accessed with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at iconectiv speaks to Don Witt of the Channel Daily News, a Telecom Reseller publication, about the value and positioning of the 800 number in today’s business strategy.
Aug 18, 2020
Events
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International Telecoms Week 23
iconectiv will join international carriers and messaging providers at ITW 2023 in National Harbor, MD from May 9-12, 2023. iconectiv experts will be on-site to talk about the benefits of iconectiv’s TruReach Toll-Free 8MS solution in ensuring communications connectivity.
event
Connect X: Connectivity Expo 2023
With 50+ sessions, 7 industry-specific tracks, an interactive exhibit hall and numerous networking opportunities, attendees at Connect X will explore next-generation technologies, connect with new partners and learn about the future of connectivity. iconectiv is a Silver Sponsor of Connect X and will be exhibiting.
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Women in Cable Telecom: Walk of Fame 2023
iconectiv will join the WICT Network to honor women in the cable telecom industry with a banquet dinner in Denver, CO on May 5, 2023. Walk of Fame is an inspiring celebration of influential leaders in cable, who go above and beyond, push for success and change that brings immeasurable impact to our industry. Each year, 500+ gather to honor veteran leaders, up-and-coming talent, and game-changing industry contributors who exemplify WICT’s Touchstones of Leadership. This evening event attracts industry attendance from all levels, including national C-suite executives. Honorees embody WICT’s vision to create women leaders who transform our industry. iconectiv will be sponsoring this event at the Strategic Partner level and will be sitting at table #17.
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Common Interest Group on Routing and Rating Working Group (CIGRR)
iconectiv will host the second quarter Common Interest Group on Routing and Rating (CIGRR) work group session on April 18th – 20th, 2023. This three-day meeting provides an interactive forum for CIGRR to recommend advanced direction to the TruOps Telecom Routing Administration (TRA). TRA is the primary source of numbering, routing, and rating data in support of an intercompany information exchange process for the telecommunications industry. TRA provides data and services for the industry to…
event
Conecta Mexico
Conecta Mexico is a specialist in creating industry leading meetings in Latin America. They are passionate about Latin America and their purpose is facilitating knowledge and networking for executives in the whole region. Conecta works with a customer-focused strategy to deliver high-quality summits, facilitating networking and experiences and bringing together senior executives from the Telecom and ICT industry under the same roof. Board level attendees gather from telecom global mobile, fixed, cable operators, service providers, regulators and government bodies. They understand technology and telecommunications are the main motors for societies transformation and contribute for an increasingly connected and digital territory. Keynote speakers will include AT&T Mexico, Telefonica Movistar, MCM Telecom and Omdia. iconectiv will be a Gold Sponsor of this event and will be exhibiting with a booth. Don’t miss Bob Grant, iconectiv’s Director of Product Management, presenting on Global Shaken.
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Capacity Middle East 2023
Capacity Middle East is the largest carrier meeting for the Middle Eastern region, uniting the region’s key ICT players representing the carrier, cloud, hyperscaler, content, digital infrastructure, edge, software, data center and technology industries. The iconectiv sales team will be in attendance.