In the news

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How CSPs can restore consumer trust in communications in 2021 – and beyond

In this Vanilla Plus article, iconectiv’s chief product officer Michael O’Brien discusses how understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. Over 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact center operators say that outbound call answer rates are down 30%.
Jan 7, 2021
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Trusted Communications: Predictions for 2021 — and Beyond

In 2020, COVID-19 accelerated digital transformations that were expected to take several years. This article explores three ways that consumer trust in communications will evolve in 2021: mobile numbers will become your ID, the notion of privacy will get even more fluid and businesses can expect to face an identity crisis.
Dec 22, 2020
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Put It in Writing: How Recruiters Can Create a Connection with Candidates through Short Code Messaging

With 96 percent of Americans owning a mobile phone, human resources professionals are starting to see the benefits of tools like mobile messaging via short codes, chatbots and other forms of automation when it comes to adding an extra layer of personal connection to their recruiting efforts. In this article, iconectiv’s Cliff Holsenbeck explores short code messaging, the less explored channel of communication between recruiters and candidates that can be used to smoothly conduct recruitment conversations.
Dec 22, 2020
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Mapping Out Your Retail Strategy for the Future: 7 Trends to Consider

Over the last two years, retailers have been exploring the use of text messaging in addition to their email marketing. 2021 is likely to see SMS messaging supersede email messaging as retail’s gold standard for messaging channels. In this article, iconectiv’s Cliff Holsenbeck gives advice for retailers looking to utilize SMS messaging in their retail strategy.
Dec 2, 2020
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Executive Broadcast, International Verification

As countries implement SHAKEN-based Calling Number Verification Services, for verifying legitimate calls and rebuilding consumer trust in caller ID, the industry needs to consider the impact on international call traffic. To ensure businesses are not disadvantaged, there is a need for authoritative guidelines for international service providers, to ensure the rules for handling their calls are clearly understood. Watch this executive broadcast with leaders in STIR/SHAKEN, here and abroad.
Nov 30, 2020
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Omni-Channel Verification - Executive Broadcast

Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. In this executive broadcast, iconectiv’s CPO Mike O’Brien explores omni-channel verification and how the ecosystem—from technology vendors, service providers, messaging providers, enterprises and regulators—can collaborate to deliver trusted communications.
Nov 25, 2020
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iconectiv is a Digiday Technology Awards winner

iconectiv’s TruReach Deliver Aerialink has won the 2020 Digiday Technology Award for best mobile marketing platform. This year’s awards winners played foundational roles in enabling media companies and marketers to earn money from their content, reach their audiences and make the most of digital real estate. Aerialink was chosen because it simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, value-based business text messages.
Nov 17, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

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España ayuda a asegurar la entrega de llamadas y mensajes SMS internacionales mediante la solución MobileID de iconectiv

iconectiv y la AOPM y la AOP, asociaciones formadas y gestionadas exclusivamente por operadores de telefonía fija (AOP) y móvil (AOPM), anunciaron hoy que la oferta MobileID de iconectiv ha sido seleccionada en exclusiva para proveer los datos de encaminamiento de numeración portada de España . Este servicio proporcionado por iconectiv resulta relevante para asegurar a operadores extranjeros el correcto encaminamiento del tráfico de llamadas y mensajes de texto con destino a la numeración perteneciente a las distintas redes públicas telefónicas existentes en España, particularmente cuando se trata de numeración que ha sido objeto de operaciones de portabilidad entre operadores.
May 22, 2017
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Industry Testing for New iconectiv NPAC Begins May 15

iconectiv, the next Local Number Portability Administrator (LNPA) for all seven U.S. regions, began industry testing today, May 15, 2017, a major milestone in the transition to the new Number Portability Administration Center (NPAC).
May 15, 2017
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Webinar May 18: Cultivating Customer Engagement, Increasing Brand Integrity

iconectiv, will provide valuable insights on boosting customer engagement between consumers and brands, amid stringent Telephone Consumer Protection Act (TCPA) messaging regulations, during an upcoming webinar on May 18, 2017. Presented along with the Professional Association for Customer Engagement (PACE), the webinar: The Power of Identity: Avoiding the Pitfalls and Costs of Consumer Disengagement, will focus on the role of text messaging as part of an omnichannel strategy to drive revenue and brand intimacy within their business operations.
May 11, 2017
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Efforts to Stop Caller ID ‘Spoofing’ and Robocalls Detailed in New Industry White Paper

Telemarketers and robocalls using spurious Caller ID to trick consumers into answering their phones – also known as ‘spoofing’– are the primary source of Federal Communications Commission (FCC) complaints and reports of telecom fraud, and the problem is increasing at an alarming rate. A new industry white paper titled, Caller ID: The Impact of Robocalling and Spoofing, has been released that provides a brief overview of the issue as well the techniques being developed to help alleviate the problem.
May 11, 2017
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Consumer Threats in Technology and Connected Device Risks to be discussed at Communications Summit

iconectiv will present a pair of security focused presentations at IEEE ComSoc International Communications Quality and Reliability Workshop (CQR) in Naples, Fl.
May 10, 2017
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Global Fraud and Security Leaders to Join Forces in Miami to Identify and Combat Network Fraud

iconectiv will host and play a highly visible role during three days of workgroup collaboration between some the world’s leading network security and anti-fraud experts during GSM Association’s (GSMA) Fraud and Security Group (FASG) meeting in Miami, FL.
May 8, 2017
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CTIA Cybersecurity Summit 2017 Featuring Top Government and Telecom Leaders to Address Current Cyber Threats and Solutions

A stellar group of top U.S. federal and telecommunications leaders will present their perspectives on fighting the nation’s latest cyber threats at the CTIA Cybersecurity Summit 2017 this Thursday, April 27 at the Newseum in Washington D.C.
Apr 25, 2017