Member Spotlight | May, 2021

iconectiv joined PACE to become part of a community that advocates and promotes best practices for companies relying on contact centers to communicate with customers. It is becoming progressively more difficult for contact centers to connect and engage with consumers because of the decline of consumer trust in voice communications—particularly as consumers increasing ignore calls from unknown callers. As an authoritative partner of the global communications industry connecting more than two billion people every day, we seek to be a collaborative partner in solving a problem that is impacting PACE members’ businesses, as well as today’s consumers. As we work within the ecosystem to build trusted communication processes and solutions, we recognize the collective power of PACE members in enabling businesses to strengthen consumer engagement for voice and text communications and drive customer satisfaction.

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