In the news

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5 Ecommerce Trends to Watch for in 2021

In this recent Shogun article, iconectiv’s Cliff Holsenbeck discusses how SMS marketing can be valuable to ecommerce businesses. Text messaging via shortcodes can offer the perfect opportunity for ecommerce businesses to engage in two-way text conversations with their consumers. With over 275 million smartphone users in the U.S. alone, there is a wide pool of potential customers. Data also shows that at the beginning of 2020, SMS was already averaging 2,755% ROI for ecommerce marketers — not too far behind email’s ROI of 3,800%.
Jan 14, 2021
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How CSPs can restore consumer trust in communications in 2021 – and beyond

In this Vanilla Plus article, iconectiv’s chief product officer Michael O’Brien discusses how understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. Over 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact center operators say that outbound call answer rates are down 30%.
Jan 7, 2021
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Trusted Communications: Predictions for 2021 — and Beyond

In 2020, COVID-19 accelerated digital transformations that were expected to take several years. This article explores three ways that consumer trust in communications will evolve in 2021: mobile numbers will become your ID, the notion of privacy will get even more fluid and businesses can expect to face an identity crisis.
Dec 22, 2020
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Put It in Writing: How Recruiters Can Create a Connection with Candidates through Short Code Messaging

With 96 percent of Americans owning a mobile phone, human resources professionals are starting to see the benefits of tools like mobile messaging via short codes, chatbots and other forms of automation when it comes to adding an extra layer of personal connection to their recruiting efforts. In this article, iconectiv’s Cliff Holsenbeck explores short code messaging, the less explored channel of communication between recruiters and candidates that can be used to smoothly conduct recruitment conversations.
Dec 22, 2020
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Mapping Out Your Retail Strategy for the Future: 7 Trends to Consider

Over the last two years, retailers have been exploring the use of text messaging in addition to their email marketing. 2021 is likely to see SMS messaging supersede email messaging as retail’s gold standard for messaging channels. In this article, iconectiv’s Cliff Holsenbeck gives advice for retailers looking to utilize SMS messaging in their retail strategy.
Dec 2, 2020
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Executive Broadcast, International Verification

As countries implement SHAKEN-based Calling Number Verification Services, for verifying legitimate calls and rebuilding consumer trust in caller ID, the industry needs to consider the impact on international call traffic. To ensure businesses are not disadvantaged, there is a need for authoritative guidelines for international service providers, to ensure the rules for handling their calls are clearly understood. Watch this executive broadcast with leaders in STIR/SHAKEN, here and abroad.
Nov 30, 2020
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Omni-Channel Verification - Executive Broadcast

Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. In this executive broadcast, iconectiv’s CPO Mike O’Brien explores omni-channel verification and how the ecosystem—from technology vendors, service providers, messaging providers, enterprises and regulators—can collaborate to deliver trusted communications.
Nov 25, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

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iconectiv Joins Linux Foundation’s Open Source Networking Collaboration Project, Including Transition to NFV

iconectiv, an authoritative partner of the global communications industry connecting more than two billion people every day, today announced the company has joined The LF Networking Fund (LFN), a new open source networking initiative created by The Linux Foundation.
Apr 12, 2018
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iconectiv Announces Cutover of First Regional NPAC System

iconectiv, the next Local Number Portability Administrator (LNPA) for the United States, announced the successful transition of the Southeast Number Portability Administration Center (NPAC) Region to iconectiv on April 8, 2018.
Apr 9, 2018
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Short Code Registry: New Features - Simplifying & Creating a Better Leading Experience

Cliff Holsenbeck, Product Management, Director of the Short Code Registry, and Nancy Korsun, Systems Engineer, both from the Information Solutions team, will present a webinar on the new features of the Short Code Registry, which simplifies how codes are leased and managed. Working in conjunction with CTIA, iconectiv is the official administrator of the Short Code Registry.
Apr 6, 2018
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iconectiv Showcasing Latest Solutions for Enhancing Customer Engagement at 2018 PACE Show

TCPA compliance is critical for all companies that market via text or phone.  The various regulations included in the TCPA make it difficult for even the most experienced companies to ensure that they are in compliance.  
Apr 6, 2018
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MENA Telecom Leaders Discuss Fixed Asset Management, Virtual Networks

Speakers include experts from Zain Group, IDC, Oracle
Apr 4, 2018
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New Enhancements for Leasing and Managing Short Codes for Consumer Engagement

Mobile marketers who use Short Codes to extend the power of their consumer engagement campaigns will now enjoy new features that simplify how codes are leased and managed.
Apr 2, 2018
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Services for Law Enforcement Agencies and Marketers Successfully Transition to iconectiv

iconectiv, the next Local Number Portability Administrator (LNPA) for the United States, announced the successful transition of services providing telephone number identification and porting information to law enforcement, public safety agencies and businesses that must comply with the nation’s Telephone Consumer Protection Act (TCPA). The services successfully transitioned on March 4, 2018. 
Mar 5, 2018
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