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In the news
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Convenient & Spam-Free: Why 800-Number Texting (8MS) is a Growing B2C Channel in North America
Texting is catching on as the preferred way to contact businesses. Texting is widely available, 93% of people consider text a trusted communication, and 85% of people prefer sending a message to a business to get information about products and services. In this article, Black Swan Telecom Journal interviews iconectiv’s Michael Gilbert on the company’s text-enabling B2C communications program and why text is increasingly preferred over voice.
Oct 19, 2020
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Coronavirus stress: Mental health issues are rising among workers, but help is available
Technology is offering news ways for individuals who feel isolated in the virtual world to find solace. With Text for Humanity, what started as an idea to combat societal issues was transformed into a messaging switchboard for well-wishers. Texting has become a personal way to get in contact with other people. Using SMS short codes—a five to six-digit phone number that is used mainly for mass communication—over 100,000 messages have been sent in over 90 countries.
Oct 15, 2020
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Wangiri Warriors: A Webinar on Solutions & Strategies for Fighting Call Back Fraud
In this Black Swan Telecom Journal webinar, iconectiv’s Principal Solutions Engineer Director John Haraburda joins a group of fraud control experts to provide a virtual advanced course on tactics and some of the latest thinking and solutions for taming Wangiri fraud. The webinar explores a new variation of Wangiri, where the fraudster’s invitation to call is done through the web.
Oct 1, 2020
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Learn Why Trust is Critical for the Success of Rich Business Messaging at PACE ACX Virtual 2020
Fortune 500 companies and some of the world’s biggest brands are currently exploring Rich Communication Services (RCS) to provide consumers with a deeper, more interactive experience than that offered by traditional SMS texting. At PACE ACX Virtual 2020, iconectiv CTO Chris Drake will describe how brand and logo verification and authentication can and must be part of the foundation for RCS, enabling legitimate businesses to protect their customer experience, reputation and bottom line.
Sep 28, 2020
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Increasing trust and simplifying verification for voice, text, and data
Today, billions of people are connected across voice, text and data communication channels every single day. Increasing robocalls and sophisticated financial scams amidst legitimate communications make it more difficult for businesses to efficiently reach and serve their consumers. Meanwhile, consumer trust is at risk—even for well-established brands. Read more from Vanilla Plus on how iconectiv is ensuring that consumers and businesses communicate with confidence and at industry scale.
Sep 17, 2020
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Trusted Toll-Free with Text Improves Customer Service
Today, there are 42 million toll-free numbers in use. Even during high-call volume periods, customers trust them for engaging with companies. In this Smart Customer Service article, our Senior Account Director Mike Gilbert explores how toll-free numbers can expand the way customer service teams engage with consumers and how business texting can help strengthen customer relationships and improve customer satisfaction.
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work
When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times.
When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
press release
Innovation in spectrum allocation key to unlocking full 5G potential
Businesses and large venues can all play key role
Consumer choice, business opportunity and increased capacity among key benefits
May 13, 2019
press release
Number Portability Continues to Drive Convenience, Competition in Greece
iconectiv extends contract with EETT to deliver reliable number portability to mobile users in Greece
Apr 23, 2019
press release
Quickly Access the Critical Information You Need to Accelerate Criminal Investigations
Those in law enforcement know that ensuring data accuracy and working quickly to solve investigations in a timely manner is critical. It can be frustrating when delays in seemingly simple tasks, like accessing phone records, hold up the process due to missing or inaccurate information.
Apr 18, 2019
press release
iconectiv’s Loretta Graff Recognized as Rising Leader in Prestigious Women in Cable Telecommunications (WICT) Industry Program
Director of Program Management to attend immersive leadership development program
Mar 27, 2019
press release
Zain Group Drives Operational Efficiencies, Financial Compliance with Comprehensive Fixed Asset Management Solution
Zain Group, a leading mobile telecommunications provider serving more than 47.8 million customers in the Middle East and North Africa, today announced it will incorporate the iconectiv Common Language® solution to enhance capital and operational efficiencies within the company. The solution from iconectiv, an authoritative partner of the global communications industry, will help Zain gain new business insights through the comprehensive and ongoing identification and management of hundreds of thousands of network assets.
Feb 19, 2019
press release
Industry Leaders Discuss New Strategies to Protect Consumers against Telephone Fraud
Chris Drake, CTO, iconectiv will provide details on a new twist on an old fraud technique that is quickly escalating losses for service providers, call centers and enterprises during a specialist summit in San Francisco on February 21.
Feb 12, 2019
press release
Intelligently managing fraud and asset management focus at MWC19 Barcelona
Service providers will lose €1.9B to telecom fraud on the first day of MWC19 Barcelona. iconectiv, an authoritative partner of the global communications industry connecting more than two billion people every day, will be discussing critical strategies to mitigate fraud during the show.
Feb 4, 2019