How do communications become trusted again?
People simply do not answer the telephone anymore unless they unequivocally know who is calling. That is hurting legitimate businesses that rely on voice calls to reach their customers. The industry continues to advance the objective to restore consumer faith and confidence in answering our phones. Central to achieving that objective is the ability to verify that the information of the calling party has been authenticated. That seems simple enough but considering that many businesses use more than one phone company and that some companies allow others to manage their phone service, it is more complicated than it appears.
Fortunately, a new policy change to the STIR/SHAKEN framework is helping to simplify this by allowing delegate certificates to be used to authenticate calls from 10-digit phone numbers and toll-free numbers and the industry’s centralized Registered Caller database can be leveraged to accelerate the verification process.