Consumers are driving digital transformation as they seek to enhance and simplify their lives, connecting with brands that deliver what they want at exactly the moment they need it. RCS Business Messaging enables consumers to interact with all of their brands in one place, their native Operator messaging app. Fully branded interactive rich experiences are personalized and trusted…
Search results
Texting changed the way we communicate and it’s about to get even better. Rich Communication Services (RCS), which enable Rich Business Messaging (RBM), introduce innovative components that are critical to capturing consumers’ attention and securing their trust. Features such as in-conversation video and image display as well as call-to-action buttons create a seamless experience. Custom…
Voice calls, text messages and chatbots have made the business-to-consumer engagement more accessible, robust and efficient. SHAKEN/STIR is helping preserve consumer trust in voice, but what about those other channels where billions are lost each year to fraud through spam, scams and smishing. As Rich Business Messaging and chatbots powered by Rich Communication Services (RCS) grow in…
The June 2021 date for the FCC-mandated STIR/SHAKEN implementation for call verification is looming. Businesses need to know what to do now to ensure that calls are treated properly and receive the A level attestation they are expecting. This high-powered panel of experts will provide actionable advice and best practices for successfully traversing the attestation gap. Featured topics will…
iconectiv CTO Chris Drake will serve as a panelist for the Key Management Session at GSMA Fraud and Security Group (FASG).
Chris Drake joins an international panel of industry experts to discuss RCS and address confidence in messaging challenges. Is RCS truly secure? MEF will be asking panellists if they see RCS giving SMS a real run for its money, or even other channels for that matter. Be sure to join us for what will prove to be some great interaction, delivering up great insights with…
- Join leading industry analyst Karl Whitelock of IDC, CPO Michael O’Brien and Director of Product Management Sharon Dileo from iconectiv as they explore the challenges service providers face in their deployment and support strategies for 5G, Edge Computing and Virtualized Networking.
- During the panel session, “Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud,” iconectiv telecom fraud expert David Estes discussed how CSPs are upgrading their existing call-blocking analytics to identify calls from high-risk and unallocated number ranges and suspicious premium-rate numbers.
RCS has for a number of years been branded as a gamechanger and evolution of the existing SMS messaging product. This still has the opportunity to be the case, but current market dynamics, limited adoption and use cases has seen RCS struggle to gain the momentum it felt it could achieve. We ask panellists about RCS’ value proposition and where does this leave SMS?
U.S. Phone Scam Prevention Efforts and their Global Impact: On 30 June 2021 U.S. service providers are required to deploy the STIR/SHAKEN framework to protect U.S. consumers from telephone number spoofing and unwanted calls. Additional regulations have also been put into place intended to curb unwanted international calls. These new regulations will impact global service providers that…