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In the news
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The Future of Communication Technology with Michael O’Brien
In this recent Authority Magazine article, iconectiv’s Chief Product Officer Michael O’Brien discusses the next generation of communication technology and how iconectiv works to re-establish trust in communications platforms. He dives into what led iconectiv to build their innovative technologies and how they plan to impact the world of communication.
Mar 3, 2021
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How Text Message Short Codes Help Retailers Boost Sales and Engagement
Today, roughly 20% of American adults are “smartphone-only” internet users, meaning they own a smartphone but don’t have home broadband service. In this RIS article, iconectiv’s Cliff Holsenbeck explores how retailers and other businesses use text message short codes as a powerful tool to engage customers. Short codes are ideal for engaging consumers who use a smartphone as their primary or only connection to the internet. Businesses that embrace short codes text messaging make it easy for consumers to act on a retailer’s advertising and marketing.
Feb 22, 2021
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An Interview with Mr. Jonathan Shulman, Vice President, Business Development iconectiv
Consumers have become increasingly wary of robocalls and have stopped answering their phones for unknown numbers. Communication channels are constantly being infiltrated by scammers and people are losing trust in these channels. On this episode of Enterprise Talk podcast, iconectiv’s Jonathan Shulman discusses the importance of trust in communications and networks across the global service provider and telecommunications ecosystem and how RCS can improve customer engagement for contact centers.
Feb 17, 2021
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How HR Professionals Can Connect With Candidates and Employees Through Short Code Messaging
With 96% of Americans owning mobile phones, HR recruiters are now leaning toward tools such as online chatbots and short code messaging. However, with so many cases of fraudsters and a surge in robocalling, people aren’t answer calls from numbers they don’t know. Communications channels like text messaging are considered safer, with 93% of consumers viewing text messaging as a trusted communication environment. In this article, iconectiv’s Cliff Holsenbeck explores how short codes offer the perfect opportunity for starting a trusted conversation between recruiters and candidates.
Feb 16, 2021
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CTIA Wireless Foundation Launches Catalyst 2021, Competitive Grants Program for Health and Well-Being
iconectiv is a proud sponsor of CTIA Wireless Foundation’s Catalyst 2021, a competitive grants program accelerating social entrepreneurs using wireless to address pressing health and well-being issues. As the foundation’s signature initiative, Catalyst identifies and funds early stage organizations that take advantage of the speed, efficiency and versatility of wireless to improve the health and well-being of Americans.
Feb 9, 2021
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5 Ecommerce Trends to Watch for in 2021
In this recent Shogun article, iconectiv’s Cliff Holsenbeck discusses how SMS marketing can be valuable to ecommerce businesses. Text messaging via shortcodes can offer the perfect opportunity for ecommerce businesses to engage in two-way text conversations with their consumers. With over 275 million smartphone users in the U.S. alone, there is a wide pool of potential customers. Data also shows that at the beginning of 2020, SMS was already averaging 2,755% ROI for ecommerce marketers — not too far behind email’s ROI of 3,800%.
Jan 14, 2021
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How CSPs can restore consumer trust in communications in 2021 – and beyond
In this Vanilla Plus article, iconectiv’s chief product officer Michael O’Brien discusses how understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. Over 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact center operators say that outbound call answer rates are down 30%.
Jan 7, 2021
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Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
press release
iconectiv Joins the 5G Open Innovation Lab to Accelerate New Enterprise Services
Communications service providers rely on iconectiv® TruOps Common Language® to ensure that their physical and virtual assets in the infrastructure can support new 5G services at scale. Now, iconectiv is bringing that expertise to a new partnership with the 5G Open Innovation Lab, which focuses on fueling the development of new capabilities and services that will transform the enterprise. By joining this global applied innovation ecosystem as a technology partner, iconectiv will work with 5G equipment providers, cloud-service providers, academia, government agencies, communication service providers as well as early- and later-stage start-ups.
Jun 28, 2021
press release
Brand Impact of Consumer Trust in Voice Calls, Text Messages and RCS
Illegal robocalls, SMS spam and “wangiri” one-ring scams are a global scourge that has conditioned consumers to ignore calls and messages from phone numbers they don’t recognize. They also create significant financial losses for businesses, schools, health care providers and other organizations because important alerts, reminders and other notifications go unanswered, requiring multiple follow-ups. Service providers also bear the cost of investigating and resolving customer complaints. In a two-part livestream event, MWC21 attendees can learn how the industry is working to rebuild consumer trust in voice calls and SMS while protecting new technologies such as Rich Communication Services (RCS).
Jun 23, 2021
press release
Protect Your Customers Against Wangiri One-Ring Scams: Understanding and Implementing the FCC Safe Harbor
As part of the Competitive Carriers Association’s “Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud” webinar, iconectiv’s Principal Solutions Engineer, David Estes will explore how iconectiv’s TruNumber Protect gives service providers a simple, seamless and secure way to identify calls from high-risk and unallocated number ranges, and suspicious premium-rate numbers, before they reach customers.
Jun 16, 2021
press release
MWC21 Spotlights How Trusted Communications is Protecting Consumers, Brands and Bottom Lines
One-ring wangiri fraud is a global scourge that’s increased 300 percent over the past few years. Under an FCC Report and Order effective Feb. 12, 2021, U.S. service providers may block calls from telephone numbers that are highly likely to be associated with one-ring robocall scams if they use reasonable analytics in deciding which telephone numbers to block. iconectiv TruNumber Protect gives service providers a cost-effective way to proactively protect their customers by providing essential information for accurately targeting the originators of one-ring and other robocalling scams. At Mobile World Congress, iconectiv will showcase the innovative ways that service providers, regulators, trade associations and other industry stakeholders are successfully mitigating fraud and spam.
Jun 15, 2021
press release
USTelecom Webinar Spotlights Challenges and Opportunities for Rapid 5G Rollouts
iconectiv—along with a guest speaker from IDC—will participate in a USTelecom webinar to discuss the key findings from the latest iconectiv sponsored IDC whitepaper. Presenters will cover topics such as the challenges service providers face in their deployment and support strategies for 5G, the role of a universal structure in the deployment and more.
May 13, 2021
press release
IDC Whitepaper Addresses The Challenges Of Cost-Effectively Deploying 5G At Scale
The greatest challenge communication service providers face is keeping pace with technology advancements – like 5G – that support the rollout of new revenue-generating services in a way that is both profitable and scaleable. One of the main hurdles to achieving this is the deployment, management and interconnection of physical and virtual assets that support these services. To address this challenge, IDC has released a new whitepaper, “Common Language Drives Customer Value for All Network Technology: 5G/MEC and Virtualized Networking,” which discusses how a common naming strategy improves the effectiveness of real-time network operations and key business management functions while also bringing increased awareness when launching and managing new network-based services.
Apr 29, 2021
press release
Best Practices for Building a Secure Foundation for RCS
iconectiv’s Chris Drake and MEF’s Paul Eccles will participate in a virtual event titled, RCS Verified Sender: The Importance of Zero Trust and Reputation to the Business Messaging Ecosystem. During this virtual panel, global industry experts will address the complex world of business messaging and best practices for implementing a sender verification framework.
Mar 17, 2021
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