In the news

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We need an industry-backed, tech-neutral resource to restore trust in voice communications

With illegal robocalls now representing nearly half of all unwanted calls in the U.S., consumers are opting to simply not pick up their phones. In fact, studies show that in the U.S. alone, 76% of calls from an unidentified or unfamiliar number are left unanswered, and 58% of consumers only answer calls from numbers they recognize. A previous article exploring how businesses can protect their brands against the damages from illegal robocalls touched on industry initiatives that are helping…
Apr 1, 2022
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Scam attacks are on the rise, but can they be fully stopped or prevented?

The Covid pandemic has accelerated not only digital adoption but also the scale and spread of scams. Every month, over 4 billion scam calls are made globally, with 23% of Americans reporting that they've lost money due to such calls in 2021 alone. During a panel session during Mobile World Congress Barcelona, George Cray, Senior Vice President at iconectiv, highlighted the growth in spoof calling and cited statistics revealing that 85 billion robocalls happen globally. He revealed that many…
Mar 17, 2022
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MWC22 gets ready to unleash connectivity

In a recent VanillaPlus article, Peter Ford, Executive Vice President of iconectiv, explained how digital transformation will have a significant impact on connectivity and communications, along with identity verification. “Both are driving forces behind the acceleration of conversational commerce – completing customer e-commerce transactions through communications platforms likes Instagram and WhatsApp, for instance – and how businesses communicate with customers and how countries make…
Feb 25, 2022
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CSPs must adopt a common language to ensure optimised operations

Business strategies that involve 5G, edge computing and virtualized networking demand a universal structure for the deployment, interconnection and management of the physical and virtual assets these capabilities require. Essentially, the same terminology must be used to enable different domains within a communications service provider (CSP) to have visibility into each other and for external organizations, such as partners and vendors. For this interview, Eyad Alqadi, Regional Sales…
Feb 25, 2022
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Registered Caller: A Centralized Registry Service to Collect, Vet and Send Enterprise STIR/SHAKEN and Rich-Call-Data to Consumers

STIR/SHAKEN is a now widely-adopted protocol enabling telecoms to feed calling party attestation info to consumers when they receive a call from businesses. But phone calls from legitimate enterprises—such as a consumer’s bank, pharmacist, and doctor—are routinely NOT answered by consumers. So what “common language” or industry-adopted methodology will enable STIR/SHAKEN to evolve to its next level of usefulness? The Q&A with iconectiv and CTIA about their joint initiative,…
Jan 7, 2022
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Tuning Your Selling Approach For 2022

The science of selling is constantly evolving. Over the last several decades, selling has become more capital intensive, data driven, and teamwork oriented. Several secular forces have been changing the nature of selling incrementally over time. Peter Ford, Head of Information Solutions Business at iconectiv, shares his insights on allocating the most effort toward the biggest customer opportunities.  Read more here.
Dec 28, 2021
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Trusted Communications: Authenticating Calls with Delegate Certificates

People simply do not answer the telephone anymore unless they unequivocally know who is calling. That is hurting legitimate businesses that rely on voice calls to reach their customers. The industry continues to advance the objective to restore consumer faith and confidence in answering our telephones. Central to achieving that objective is the ability to verify that the information of the calling party has been authenticated. That seems simple enough but considering that many businesses use…
Nov 5, 2021

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

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Ensuring Accurate Routing of Calls for Hard of Hearing, those Requiring Speech Communication Assistance

iconectiv Begins Serving as TRS Numbering Administrator for Internet-based Telecommunications Relay Services in the United States What’s the News: As the new provider of the Telecommunications Relay Services Number Directory for iTRS in the U.S., iconectiv is ensuring that people requiring hearing and speech communication assistance can continue to rely on landline and mobile phones to communicate. Why it Matters:  Hard of hearing and those requiring speech communication…
Dec 9, 2019
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Consumers pick up the phone when they have trusted information about the businesses calling them

With TruReach Intel, iconectiv answers the call for a way to compliment SHAKEN’s illegal robocall mitigation with proper identification of calls from legitimate businesses What’s the News: New solution helps service providers authenticate legitimate calls from businesses impacted by SHAKEN specification and the industry-wide crackdown on illegal robocalls. Why it Matters: Outbound calls from law-abiding enterprises and other organizations may be at risk of being treated as an unverified…
Dec 4, 2019
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Answering the Call: Industry to Share Expertise at SIPNOC 2019

BRIDGWATER, NJ – November 19, 2019 ­– With the industry firmly focused on radically reducing illegal robocalls, experts will gather at SIPNOC 2019 on December 3 to further address this critical issue. With 76% of all unidentified phone calls left unanswered, consumers and enterprises are looking to service providers to ensure that legitimate businesses are getting their calls answered by consumers. SIPNOC 2019 will be 100% focused on the new ATIS-SIP Forum SHAKEN framework which will help…
Nov 19, 2019
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Illegal robocalls, NFV implementation and telecom fraud take center stage for iconectiv at MWC Los Angeles

BRIDGEWATER, NJ – October 17, 2019 – While future 5G service plans and deployment updates can be expected to capture headlines at the upcoming Mobile World Congress in Los Angeles (October 22-24), iconectiv, a trusted, neutral provider of trusted communications platforms and solutions, will be drawing attention back to some of the key challenges facing service providers and their customers today. In particular, iconectiv will concentrate on solutions that can help speed the introduction of…
Oct 17, 2019
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The promise and peril of network virtualization

BRIDGEWATER, NJ – October 15, 2019 – Service providers want the technological flexibility, business agility and savings that Network Function Virtualization (NFV) promises, but they’re frustrated by its implementation complexity and cost and the fact that it requires additional work on top of all their other projects and initiatives. A new market brief from iconectiv®, NFV information as a service making virtualization practical, simple and telco-grade, explores the top four reasons why those…
Oct 16, 2019
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Experts Gather to Discuss Cybersecurity and Fraud during National Cyber Security Awareness Month

New York City – In 2018, $14.7 billion was stolen from 14.4 million U.S. consumers due to identity theft. As October is National Cybersecurity Awareness Month (NCSAM), top minds in the field will gather on October 16 and 17 at an event in New York City to discuss how to ensure that all Americans and businesses have the resources they need to be safer and more secure. What: Mobile phone numbers now rival social security and driver license numbers as the personal identifier that…
Oct 11, 2019
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Putting Trust Back into Communications takes Center Stage at Communications Fraud Conference

TUSCON, ARIZONA –Robocalls make up nearly half of all phone calls so frustrated consumers simply don’t answer incoming calls and businesses can’t get through to customers when they need to reach them. At the same time, phone numbers have become the defacto personal identifier for consumers and—if verified— can provide valuable information for companies looking to mitigate risk. As communications security professionals gather at this year’s Communications Fraud Control Association’s (CFCA)…
Oct 10, 2019