Responsibilities:
 

Your role as a NOC III Engineer is to ensure service platform health and integrity through system, application, network, database, and security monitoring. In this position, you will play a crucial role in the Network Security Operations Center by being a key member of the service solution monitoring team as Technical NOC Team Leader.  In addition to monitoring you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, opening trouble tickets, performing notifications and escalations and system and application sanity testing. You will have the following responsibilities:

•    Technical Team Leader Responsibilities:  Train and mentor associate engineers in application knowledge, troubleshooting and testing; management of notifications for platform service issues and/or outages; escalation notifications for service and/or customer issues; delegation of NOC workflow and duties and other related team leader obligations.

•    Must be available to work 24x7 rotating shifts including day, swing, nights, weekends, and holidays.

•    Data Center escorts in the NJ data center as needed.

•    Production and Test environment application and security (SIEM) platform monitoring for alarms, performance and security issues on systems, applications, databases, and network/customer connectivity.

•    Participate in change management process planning, manage change executions, and perform system critical changes and validations real time with strict time constraints.

•    Manage application, network, security events that occur.  Create, modify, troubleshoot, and close production trouble tickets.  Routing issues to appropriate teams or vendors to be investigated and provide technical and procedural assistance wherever needed or requested.

•    Perform basic system administrator functions such as: alarm detection, correlation, and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.

•    Support platform maintenance and testing initiatives.

•    Support/Perform Project Tasks, Requirements, and other Operations deliverables, as requested.

•    Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.

•    Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.

•    Manage and perform assigned daily, weekly, and monthly operations maintenance duties.

•    Mandatory attendance at staff meetings and training seminars.

Required Qualifications:

•    Must be available to work 24x7 rotating shifts including day, swing, nights, weekends, and holidays.

•    Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently and lead others on the team.

•    UNIX/Linux/Solaris system administration.

•    Knowledge of C++, Java, HTML and Shell Scripting Languages (Bash and Perl)

•    Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.

•    Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.

•    Proficiency with Microsoft Office Applications Suite and SharePoint.

•    Familiarity with ITIL standards, Number Portability, Telecommunications and Networking is a plus.

•    Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE or ME or minimum of 6 years of relevant working experience.

•    Must be able to go into the facility as needed

•    Must work within a in commutable distance to Bridgewater, NJ 

•    US Citizenship required