Responsibilities:

iconectiv is managing a series of data products and services related to national and international interconnection. The Senior System Engineer will organize and lead efforts to produce business and detailed system requirements for complex software solutions and act as the technical product owner to support Number Management sand Registry services globally. This will require the SE to design an overall solution and develop detailed functional requirements addressing the business processes, flows, and interface specifications. Enhancements are required based on regulator mandates, customer interactions, and marketability improvements.

The Senior System Engineer will support the following functions as directed by the Sr. Director of Systems Engineering and Solution Architecture.  

• Interpret and convert business requirements and customer feedback into solution designs and detailed functional requirements (conveyed in the form of user stories) for consumption by the development team.
• Guide the software development, testing and verification of requirements through laboratory work as needed.
• Collaborate with cross-functional business and technical teams (including system engineers, developers, and testers) and key customer stakeholders to create highly effective, usable, intuitive, and consistent user interfaces.
• Create mockups, prototypes, proof of concepts, etc. during the development cycle for new features and capabilities.
• Function as the user advocate during the development process and offer suggestions from a user-centered perspective.
• Participate in demos  and support the QA testing efforts to ensure the user experience requirements are fulfilled.

Requirements:

• Experience in writing engineering requirements for large-scale, highly available, fault-tolerant, real-time, and distributed systems
• Several years of experience in areas like systems engineering, integration, systems architecture, or information security.
• Ability to interpret and translate industry and customer business processes and requirements into detailed technical requirements, performing gap analysis and proposing solutions which can be easily understood by developers and testers.
• Ability to understand and define common architectural styles for APIs (REST/JSON/YAML, SOAP/XML, Webhooks, etc.)
• Broad scope of technical background, including such areas as databases, interface protocols, security, encryption, analytics
• Ability and desire to research modern technologies and provide direction to a team of developers and testers.
• Experience with delivery and support as a system engineer and product owner in an agile environment adhering to agile best practices is required.
• Excellent verbal, written and communication skills is required with the ability to interact with end users/customers on a regular basis.
• Strong time management skills with a history of meeting commitments are required.
• B.S. in Computer Science discipline with 8+ years of experience or equivalent working experience.
• **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Responsibilities:

The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology.  The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined, and rewarding.  Be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner.    Handle each situation in a manner that is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation.   Take clear and concise notes of issues and present them in a manner that varied teams will be able to understand.  Demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Manage time efficiently and be available during off-hours emergencies.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, and orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Bachelor’s degree in computer science or computer engineering field.
• Requires at least 3 to 5 years of experience in the field or a related area.
• Experience with Microsoft Windows 11/10.
• Knowledge of Apple MacBook iOS MDM(JAMF).
• Knowledge of Intune MDM, MAM configuration, and scripting.
• Manage corporate Mobile Phones with different vendors.
• Experience with installing Microsoft O365 and other desktop software on Windows laptops.
• Experience with troubleshooting issues with Microsoft products like Outlook, Office 365, etc.
• Active Directory and laptop imaging MDT experience preferred.
• Strong interpersonal skills and ability to troubleshoot common issues on user laptops related to software upgrades, installs, etc.
• US Citizenship Required
  • **Hybrid employees must live within 50 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Familiar with a variety of field’s concepts, practices, and procedures.
• A+ PC Technician, CompTIA Certified (Preferred)
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Works under general supervision.
• A certain degree of creativity and latitude is required.
• Preferred Batch file and PowerShell scripting
• Knowledge of Microsoft security and software updates, desktop patching, and 3rd party software upgrades using various tools such as SCCM, WSUS, or other tools.

Responsibilities:

Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital and Windows/MAC PC, and general end user support in a variety of technologies are required. Our customer services desk provides end-user support for proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

• The IT Service Desk and Network Operations Team is 24x7x365 in support of internal and external customers. While the schedule for this role is Tuesday through Saturday, 7AM to 4PM ET, there will be the occasional requirement to work other hours and on national holidays.
• During the initial training period, the shift schedule will be adjusted to Noon to 9PM ET. It is anticipated that the training period will not exceed two months.
• Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
• Monitor and respond to multiple channels of customer communication including chat, email, and phone.  
• Accurately entering/updating tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.  
• Support the following types of calls, questions, or tickets (not all-inclusive):
  1. IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software, Windows/MAC OS)
  2. IT Infrastructure (ex. telephones, network/internet connectivity)
  3. Customer Service Requests (ex. password resets, VPN token resets, service questions)
  4. Application Troubleshooting
• Production and Non-Production environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
• Team closely with Network Operations, Server Operations, Security Operations, Application Operations and Customer Service Center to help design, manage, and maintain alerts into the Service Desk - NOC area as well as interface with these teams as needed in support of end user or customer requests/issues.
• Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and aid wherever needed or requested.
• Be able to carefully follow written instructions to execute troubleshooting and feedback when the written instruction requires updates.
• Support/Perform Project Tasks, Requirements and other Operations deliverables, as requested.
• Create, write, and train staff on procedures for Service Desk - NOC personnel to follow.
• Learn and understand all provided training materials associated with the industry, application, customer service, and related processes/procedure.
• Learn and execute the Incident Management process and update Incident Management documentation as requested.
• Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:

• BA/BS degree is preferred but not required.  
• A passion for customer service and satisfaction and wanting to have a positive impact on your teammates.
• Minimum 10+ years of customer service experience with a technical Helpdesk.
• Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
• Strong familiarity with Linux, Windows, MAC OS Operating Systems, Networking concepts, AWS concepts, and Security concepts and terminology.
• Strong Microsoft Office troubleshooting skills and strong Desktop support experience.
• Excellent written and verbal communication skills and the ability to author professional and easy to follow instructions and correspondence.
• Initiative, critical thinking and good follow-through.
• Being a self-starter and an excellent team player.
• The ability to calibrate messaging and coaching for staff of different levels of experience.
• This position will grow into providing training for new staff and potentially supporting our ServiceNow administration and development initiatives.
• US Citizenship Required
• **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Experience as a trainer of staff is a plus.
• ServiceNow administration experience is a plus.
• Ability to speak and understand Spanish is a plus.
• Previous Lead or Managerial experience desired but not necessarily required though this role could evolve into a Team Lead role. 

Responsibilities:

Responsible for the requirements, engineering, design, of new SharePoint websites.  Includes responsibilities for documenting requirements and design decisions and includes supporting an existing SharePoint based repository.  Additional roles may include supporting the project management organization to track and ensure timeliness of required deliverables and ongoing project and compliance needs

Requirements:

• Pursuing a Bachelor's Degree in the area of Business Information Systems or Computer Science or similar area of study
  • Have an attention to detail and a passion for accuracy and preciseness.
  • Excellent skills with MS Office products
  • Experience with UX design, programming, and MS SharePoint a plus
  • Project management experience a plus
  • Excellent people skills (must be able to interact with both technical and non-technical groups), and must be able to work independently
  • Excellent written and verbal communication skills
• US Citizenship Required
• To be eligible for an intern role, the candidate must be enrolled in a university as a graduate or undergraduate student

 **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Six month contract with possibility of extension or Right to Hire

Responsibilities:

The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology.  The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined, and rewarding.  Be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner.    Handle each situation in a manner that is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation.   Take clear and concise notes of issues and present them in a manner that varied teams will be able to understand.  Demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Manage time efficiently and be available during off-hours emergencies.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, and orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Bachelor’s degree in computer science or computer engineering field.
• Requires at least 3 to 5 years of experience in the field or a related area.
• Experience with Microsoft Windows 11/10.
• Knowledge of Apple MacBook iOS MDM(JAMF).
• Knowledge of Intune MDM, MAM configuration, and scripting.
• Manage corporate Mobile Phones with different vendors.
• Experience with installing Microsoft O365 and other desktop software on Windows laptops.
• Experience with troubleshooting issues with Microsoft products like Outlook, Office 365, etc.
• Active Directory and laptop imaging MDT experience preferred.
• Strong interpersonal skills and ability to troubleshoot common issues on user laptops related to software upgrades, installs, etc.
• US Citizenship Required
  • **Hybrid employees must live within 50 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Familiar with a variety of field’s concepts, practices, and procedures.
• A+ PC Technician, CompTIA Certified (Preferred)
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Works under general supervision.
• A certain degree of creativity and latitude is required.
• Preferred Batch file and PowerShell scripting
• Knowledge of Microsoft security and software updates, desktop patching, and 3rd party software upgrades using various tools such as SCCM, WSUS, or other tools.

 Info Solutions Rotational Leadership Associate

The Info Solutions Rotational Leadership Program is designed for recent university graduates who are interested in furthering their leadership skills while making direct contributions to the continued success of iconectiv. By participating in the Rotational Program, you will gain a diverse set of skills that will help you understand inter-departmental relationships and chose the career path that best suits your skills and career aspirations. This rotational program typically consists of three, 9-month rotations and is based out of our headquarters in Bridgewater, NJ (hybrid, distributed workforce).

 At the completion of the Rotational Leadership Program, it will be decided based on your experience and the needs of the business where there may be an opportunity for a role in one of the Info Solutions organizations.

 Responsibilities by Department:

Under the direct supervision and mentorship from a manager within iconectiv’s Info Solutions Team (product/sales/marketing), you’ll work with the Info Solutions organization on your own project with key deliverables, which will provide added value to the company.

Sales 

• Supports the iconectiv global sales team with customer facing value propositions, customer communications and relationship management tools (e.g. Salesforce)
• Conducts research on target industry verticals, voice of the customer, existing clients and prospects to uncover anew sales opportunities
• Develops sales & marketing strategies to achieve sales growth targets
• Partners cross-functionally with internal, iconectiv teams (Marketing, Product, Finance & Legal) to facilitate sales programs and operations
• Develops understanding of iconectiv and competitive solutions in the telecommunications marketplace
• Participates in professional development opportunities to enhance business acumen
• Communicates regularly with Executives, Managers, and co-workers in formal and informal settings

 Product

• Work with Product Line Manager (PLM) to identify opportunities for improvement
• Develop and manage information to support corporate decision making
• Assist PLM to create reports for internal teams and/or external clients
• Create and assist with presentations and reports based on recommendations
• Assist in the development of Go-To-Market plans
• Assist in the development of the required collateral and target event attendance
• Manage product developments and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product strategy and corporate vision
• Attend customer meetings and works with Sales and program teams to help develop strategies to address market
• Shadow and attend industry meetings, as applicable, to assigned product(s)

 Marketing 

• Participate in cross-departmental meetings and present key insights.
• Attend competitive and or 3rd party webinars and provide high level summary of key insights
• Conduct research and development of future projects and events (collaborates internally)
• Refresh sales enablement materials (messaging, videos, FAQs, qualification docs, collateral, web and social content)
• Help capture company and product value prop and modernizes customer interactions
• Assist with empower library, PowerPoint updates
• Collaborate in event planning
• Aid in various competitive analysis (new product releases, mergers/acquisitions, etc.)
• Help scribe on financial quarterly conferences
• Buyer journey and persona support
• Support with Pardot, LinkedIn, Facebook and others as needed for social marketing
• Aid with Asana project entries, marketing calendar and related tasks
• Assist in Salesforce Library for posting and sharing sales tools

Requirements

• Recent college graduate (BA/BS in business, marketing, communications, product marketing or other related field)
• Excellent computer skills, including Microsoft Office Suite
• Prior internships/experience in business/sales/marketing environment preferred
• Great interpersonal and communication skills, both verbal and written
• Quick learner and detail-oriented
• Strong organizational skills
• Knowledge of current trends and new developments in customer communications, product marketing, telecom trends
• Ability to travel as needed (10%)
• **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Responsibilities:

Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk – Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. Job responsibilities include, but are not limited to the following: 

• Monitor and take appropriate action, per documented instruction, on Network, Server, and Application alerts.
• Manage, by creating tickets and executing email/verbal communications, external customer requests.
• Troubleshoot and resolve internal end-user laptop, application, and communications problems.
• Assist the ServiceNow Application Administration team on various tasks, including potentially using JavaScript. 

Requirements:

• Have an attention to detail and a passion for accuracy and preciseness.
• Seeking someone who has a nighttime class schedule or a lightly loaded daytime schedule.
• The ability to operate and be successful both on individual tasks and team tasks.
• Excellent written and verbal communication skills.
• US Citizenship Required
• To be eligible for an intern role, the candidate must be enrolled in a university as a graduate or undergraduate student

 **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Experience with troubleshooting laptop/PCs a plus.
• Customer service experience desirable. 

Six month contract with possibility of extension or Right to Hire

Responsibilities:

• Administration of Redhat, CentOS, and other Linux operating systems  
• Satellite management, scripting languages, and puppet/chef/ansible automation
• Configuration, maintenance and respond to the alerts of the monitoring system
• Prepare for new product related releases and assists with new initiatives and upgrades
• Work with our product development team to implement and support new client offerings
• Explore and integrate new technologies, transitioning operations from traditional administration and deployment to infrastructure as application leveraging automation/configuration management technologies
• Work with Security initiatives including hardening of golden images, OS patch lifecycles, fixing vulnerabilities, implementing PAM/SSO, and other security related projects

Requirements:

• 10+ years’ experience as Linux Administrator
• Occasional work after hours or weekends at our co‐location facility   
• Rotational after‐hours support with 24/7 on-call duty     
• Ability to lift up to 50lbs
• Bachelor’s Degree preferably in Computer Science or 10+ years of experience in lieu of degree
• US Citizenship required

*Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Strong background in Linux/Unix administration and understanding of code and script (Bash, PHP, Python, Perl and/or Ruby)
• Experience with managing virtual assets in VMware environments
• Experience with container technologies such as Kubernetes or Redhat Openshift clusters
• Experience with Redhat IPA and Okta
• Strong technical problem-solving skills and experience in IP networking and static routing SFTP, SSH, SMTP, DNS, HTTPS, DHCP, Syslog logging facility
• iconectiv has a footprint in AWS, Azure and Google cloud providers.  The person coming onboard must be experienced in administration of one or more of the cloud providers
• Experience with Avamar backups and recovery or similar backup tools
• Experience in a high‐availability, mission critical environment, and disaster recovery testing