Responsibilities:

The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology.  The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined, and rewarding.  Be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner.    Handle each situation in a manner that is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation.   Take clear and concise notes of issues and present them in a manner that varied teams will be able to understand.  Demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Manage time efficiently and be available during off-hours emergencies.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, and orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Bachelor’s degree in computer science or computer engineering field.
• Requires at least 3 to 5 years of experience in the field or a related area.
• Experience with Microsoft Windows 11/10.
• Knowledge of Apple MacBook iOS MDM(JAMF).
• Knowledge of Intune MDM, MAM configuration, and scripting.
• Manage corporate Mobile Phones with different vendors.
• Experience with installing Microsoft O365 and other desktop software on Windows laptops.
• Experience with troubleshooting issues with Microsoft products like Outlook, Office 365, etc.
• Active Directory and laptop imaging MDT experience preferred.
• Strong interpersonal skills and ability to troubleshoot common issues on user laptops related to software upgrades, installs, etc.
• US Citizenship Required
  • **Hybrid employees must live within 50 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Familiar with a variety of field’s concepts, practices, and procedures.
• A+ PC Technician, CompTIA Certified (Preferred)
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Works under general supervision.
• A certain degree of creativity and latitude is required.
• Preferred Batch file and PowerShell scripting
• Knowledge of Microsoft security and software updates, desktop patching, and 3rd party software upgrades using various tools such as SCCM, WSUS, or other tools.

Responsibilities:

• Develop proficient knowledge of Telecom Numbering and Routing
• Work closely with the TRA Product Management and Engineering teams to align customer feedback with product functionality
• Develop user-friendly job aids, step-by-step guides, and FAQs based on system requirements and existing user documentation to serve as online help content for a key telecommunications database with nearly 400 active users.
• Support a potential AI enhancement to bolster online help processes by participating in discussions to determine, design and implement new online help functionality
• Validate documentation created with a sub-set of customers, refining content based on feedback. 

Requirements:

• Rising Junior or Senior student in Computer Science or Business
• Strong written and oral communication skills
• Proficient in MS Word
• US Citizenship required

Six month contract with possibility of extension or Right to Hire

Responsibilities:

The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology.  The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined, and rewarding.  Be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner.    Handle each situation in a manner that is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation.   Take clear and concise notes of issues and present them in a manner that varied teams will be able to understand.  Demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Manage time efficiently and be available during off-hours emergencies.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, and orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Bachelor’s degree in computer science or computer engineering field.
• Requires at least 3 to 5 years of experience in the field or a related area.
• Experience with Microsoft Windows 11/10.
• Knowledge of Apple MacBook iOS MDM(JAMF).
• Knowledge of Intune MDM, MAM configuration, and scripting.
• Manage corporate Mobile Phones with different vendors.
• Experience with installing Microsoft O365 and other desktop software on Windows laptops.
• Experience with troubleshooting issues with Microsoft products like Outlook, Office 365, etc.
• Active Directory and laptop imaging MDT experience preferred.
• Strong interpersonal skills and ability to troubleshoot common issues on user laptops related to software upgrades, installs, etc.
• US Citizenship Required
  • **Hybrid employees must live within 50 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Familiar with a variety of field’s concepts, practices, and procedures.
• A+ PC Technician, CompTIA Certified (Preferred)
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Works under general supervision.
• A certain degree of creativity and latitude is required.
• Preferred Batch file and PowerShell scripting
• Knowledge of Microsoft security and software updates, desktop patching, and 3rd party software upgrades using various tools such as SCCM, WSUS, or other tools.

Internship position will be for the summer of 2025 break, May/June through August 2025, 40 hours per week

Responsibilities:

• Develop proof-of-concept applications integrating AI chat/query interfaces into existing product lines
• Research and implement privacy-preserving techniques for local AI model deployment
• Design and test feedback mechanisms for AI-enhanced user experiences
• Explore advanced data visualization and mapping capabilities for complex datasets
• Collaborate with cross-functional teams to evaluate POC effectiveness
• Document findings and present recommendations to technical leadership

Requirements:

• Currently pursuing a Bachelor's or Master's degree in Computer Science, Data Science, or related technical field
• Experience with Python, JavaScript, or similar programming languages
• Basic understanding of machine learning concepts and natural language processing
• Familiarity with data privacy principles
• Strong problem-solving abilities and analytical thinking
• US Citizenship Required
• To be eligible for an intern role, the candidate must be enrolled in a university as a graduate or undergraduate student
• Hybrid role, must be able to work in the Bridgewater, NJ office one day a week.

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Prior experience with conversational AI frameworks (e.g., LangChain, LlamaIndex)
• Knowledge of geospatial data visualization tools and libraries
• Understanding of prompt engineering techniques
• Experience with front-end development (Angular, React, Vue, etc.)
• Excellent communication and collaboration skills

 Info Solutions Rotational Leadership Associate

The Info Solutions Rotational Leadership Program is designed for recent university graduates who are interested in furthering their leadership skills while making direct contributions to the continued success of iconectiv. By participating in the Rotational Program, you will gain a diverse set of skills that will help you understand inter-departmental relationships and chose the career path that best suits your skills and career aspirations. This rotational program typically consists of three, 9-month rotations and is based out of our headquarters in Bridgewater, NJ (hybrid, distributed workforce).

 At the completion of the Rotational Leadership Program, it will be decided based on your experience and the needs of the business where there may be an opportunity for a role in one of the Info Solutions organizations.

 Responsibilities by Department:

Under the direct supervision and mentorship from a manager within iconectiv’s Info Solutions Team (product/sales/marketing), you’ll work with the Info Solutions organization on your own project with key deliverables, which will provide added value to the company.

Sales 

• Supports the iconectiv global sales team with customer facing value propositions, customer communications and relationship management tools (e.g. Salesforce)
• Conducts research on target industry verticals, voice of the customer, existing clients and prospects to uncover anew sales opportunities
• Develops sales & marketing strategies to achieve sales growth targets
• Partners cross-functionally with internal, iconectiv teams (Marketing, Product, Finance & Legal) to facilitate sales programs and operations
• Develops understanding of iconectiv and competitive solutions in the telecommunications marketplace
• Participates in professional development opportunities to enhance business acumen
• Communicates regularly with Executives, Managers, and co-workers in formal and informal settings

 Product

• Work with Product Line Manager (PLM) to identify opportunities for improvement
• Develop and manage information to support corporate decision making
• Assist PLM to create reports for internal teams and/or external clients
• Create and assist with presentations and reports based on recommendations
• Assist in the development of Go-To-Market plans
• Assist in the development of the required collateral and target event attendance
• Manage product developments and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product strategy and corporate vision
• Attend customer meetings and works with Sales and program teams to help develop strategies to address market
• Shadow and attend industry meetings, as applicable, to assigned product(s)

 Marketing 

• Participate in cross-departmental meetings and present key insights.
• Attend competitive and or 3rd party webinars and provide high level summary of key insights
• Conduct research and development of future projects and events (collaborates internally)
• Refresh sales enablement materials (messaging, videos, FAQs, qualification docs, collateral, web and social content)
• Help capture company and product value prop and modernizes customer interactions
• Assist with empower library, PowerPoint updates
• Collaborate in event planning
• Aid in various competitive analysis (new product releases, mergers/acquisitions, etc.)
• Help scribe on financial quarterly conferences
• Buyer journey and persona support
• Support with Pardot, LinkedIn, Facebook and others as needed for social marketing
• Aid with Asana project entries, marketing calendar and related tasks
• Assist in Salesforce Library for posting and sharing sales tools

Requirements

• Recent college graduate (BA/BS in business, marketing, communications, product marketing or other related field)
• Excellent computer skills, including Microsoft Office Suite
• Prior internships/experience in business/sales/marketing environment preferred
• Great interpersonal and communication skills, both verbal and written
• Quick learner and detail-oriented
• Strong organizational skills
• Knowledge of current trends and new developments in customer communications, product marketing, telecom trends
• Ability to travel as needed (10%)
• **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Responsibilities:

Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk – Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. Job responsibilities include, but are not limited to the following: 

• Monitor and take appropriate action, per documented instruction, on Network, Server, and Application alerts.
• Manage, by creating tickets and executing email/verbal communications, external customer requests.
• Troubleshoot and resolve internal end-user laptop, application, and communications problems.
• Assist the ServiceNow Application Administration team on various tasks, including potentially using JavaScript. 

Requirements:

• Have an attention to detail and a passion for accuracy and preciseness.
• Seeking someone who has a nighttime class schedule or a lightly loaded daytime schedule.
• The ability to operate and be successful both on individual tasks and team tasks.
• Excellent written and verbal communication skills.
• US Citizenship Required
• To be eligible for an intern role, the candidate must be enrolled in a university as a graduate or undergraduate student

 **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Experience with troubleshooting laptop/PCs a plus.
• Customer service experience desirable. 

Six month contract with possibility of extension or Right to Hire

Responsibilities:

• Administration of Redhat, CentOS, and other Linux operating systems  
• Satellite management, scripting languages, and puppet/chef/ansible automation
• Configuration, maintenance and respond to the alerts of the monitoring system
• Prepare for new product related releases and assists with new initiatives and upgrades
• Work with our product development team to implement and support new client offerings
• Explore and integrate new technologies, transitioning operations from traditional administration and deployment to infrastructure as application leveraging automation/configuration management technologies
• Work with Security initiatives including hardening of golden images, OS patch lifecycles, fixing vulnerabilities, implementing PAM/SSO, and other security related projects

Requirements:

• 10+ years’ experience as Linux Administrator
• Occasional work after hours or weekends at our co‐location facility   
• Rotational after‐hours support with 24/7 on-call duty     
• Ability to lift up to 50lbs
• Bachelor’s Degree preferably in Computer Science or 10+ years of experience in lieu of degree
• US Citizenship required

*Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Strong background in Linux/Unix administration and understanding of code and script (Bash, PHP, Python, Perl and/or Ruby)
• Experience with managing virtual assets in VMware environments
• Experience with container technologies such as Kubernetes or Redhat Openshift clusters
• Experience with Redhat IPA and Okta
• Strong technical problem-solving skills and experience in IP networking and static routing SFTP, SSH, SMTP, DNS, HTTPS, DHCP, Syslog logging facility
• iconectiv has a footprint in AWS, Azure and Google cloud providers.  The person coming onboard must be experienced in administration of one or more of the cloud providers
• Experience with Avamar backups and recovery or similar backup tools
• Experience in a high‐availability, mission critical environment, and disaster recovery testing