Responsibilities: 

iconectiv is seeking a Tier 2 Production Support/Ops Engineer. This is a production support role, requiring the individual to be available for 24x7 on-call support as needed, including nights, weekends, and holidays in alignment with our incident management protocols. The incumbent in this position will provide end user support of applications and iconectiv product that is deployed in customer’s data center in USA. Strong Customer service, strong technical and troubleshooting skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a technical individual who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service to our tier 1 customer. This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth-oriented company. 

Key responsibilities include:

• Support the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
• Hands on familiarity with troubleshooting of Linux files, logs, intermediate shell scripting, networking, connectivity, SQL query understanding and able to write SQL queries are a must and non-negotiable skillsets
• Hands on familiarity with local number portability is a must, having worked hands on in similar capacity is a must

Participate in a 24x7 on-call rotation and respond to major incidents, alerts, and escalations with urgency and ownership.

• Have worked hands on in similar capacity is a must
• Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.
• Can act as the Point of Contract (POC) for all Major Incident support and coordination when working in shift Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
• Shall be the representative for the first stage of escalation for Incidents.
• Responsible for managing Tier 2 incident responses and resolutions.
• Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the Lead for the continuous improvement of Incident Management Process.
• Represent iconectiv and act as the direct link/ liaison between our engineering staff and the customer during day-to-day operations.
• Support the following types of calls, questions, or tickets:  Customer Service, Application Troubleshooting.
• Assimilate all the training provided associated with the application, and processes/procedures.
• Gain a full understanding of internal processes and assist where needed.
• Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
• Work closely with a great, close-knit team. 

Requirements: 

• B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
• Excellent hands-on troubleshooting with Java Application Middleware; specifically, Red Hat JBoss Enterprise Advanced Platform, Oracle Cloud or  Amazon Web Services Cloud infrastructure is required
• Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database and MySQL is required
• Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
• 8 + years of customer service experience
• Excellent technical troubleshooting experience is necessary
• Excellent phone and verbal communication skills
• Application support experience is a Must
• Superior MS Office Skills – Excel, Word, Outlook are heavily used
• Strong business writing skills and the ability to author professional memos, reports, and correspondences
• Experience with reporting, metrics, SLA management, and quality assurance
• Strong organizational skills and the ability to build effective working relationships
• Excellent work ethics and customer focus
• Initiative, critical thinking and good follow through are key characteristics
• Any experience with Service Now or Jira or similar ticketing system is a must
• ITIL certification is preferred
• US Citizenship required

 **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

***iconectiv does not offer relocation

 Additional Skills: 

• Previous participation in a complete, ground-up product deployment
• Proactively monitor application performance, logs, and system health using tools such as Grafana, Prometheus, Nagios, or equivalent. Recommend and develop automation scripts to improve system reliability and reduce manual intervention.”
• Document knowledge articles, incident resolutions, and playbooks for operational continuity. Assist in training Tier 1 support and serve as SME for internal escalation when needed
• Support and validate production changes, deployments, or patches. Participate in Change Advisory Board (CAB) discussions where required
• Lead and support root cause investigations and contribute to post-incident reports to improve long-term system resilience
   Ensure support activities meet audit/compliance requirements, including access control, logging, and data handling per customer/regulatory standards
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines
• Willingness to work in a 24/7 environments in case the need arises
• Experience working with a diverse, global community is preferred
• Develop the ability to sense issues and activities and communicate/escalate effectively 

Responsibilities:

Looking for an experienced Front End software developer who will be responsible for building TRA product enhancements and solutions to meet customer and product roadmap business needs.

• Develop and enhance GUI components for an existing application
• Implement using best-in-class software development methodologies as well as test all modification requests
• Handle complex problems that may arise during solution implementation 

Requirements:

• Responsibilities:

  • Design, implement, and manage robust CI/CD pipelines using Jenkins, GitHub, and AWS tools like CodeBuild, CodeDeploy, and CodePipeline.
  • Automate infrastructure provisioning and configuration management using Ansible, AWS CDK, and Docker.
  • Support container orchestration and microservices deployment using Kubernetes.
  • Collaborate with developers to ensure reliable builds, secure code delivery (DevSecOps), and effective release management.
  • Monitor, troubleshoot, and optimize build/deployment processes for performance, reliability, and scalability.
  • Write and maintain automation scripts using Python, Shell, and package managers like pip, npm, and maven.
  • Advocate and implement best practices for infrastructure as code (IaC), security, and continuous delivery.
  • Contribute to Agile ceremonies and collaborate with cross-functional teams in a fast-paced, iterative environment.
  • Sprint Planning:
  • Organize and lead two-week sprint planning sessions.
  • Define sprint goals, allocate resources, and ensure alignment with business objectives.
  • User Story Management:
    1. Work with stakeholders to prioritize and refine user stories, ensuring clarity and alignment with project goals.
  • Backlog Refinement:

    1. Lead backlog refinement sessions to ensure the product backlog is up-to-date, well-defined, and prioritized in accordance with team and business needs.

        

  Requirements:

  • 4+ years of hands-on DevOps experience in cloud-native environments.
  • Agile Practice:
    1. Hands-on experience with Agile methodologies, particularly with Scrum, Lean and Kanban frameworks.
    2. Proven ability to plan and execute sprints in a two-week cadence.
  • AWS Expertise:
    1. Advanced proficiency in AWS services including but not limited to CodeBuild, CodePipeline, S3, EC2, Lambda, ECS, EKS, IAM, CloudFront, and CloudFormation.
    2. Experience designing, deploying, and managing scalable cloud infrastructure.
    3. AWS certifications (e.g., AWS DevOps Engineer – Professional).
    4. Experience with monitoring/logging tools (e.g., CloudWatch and Nagios).
  • Familiarity with security scanning tools and compliance frameworks.
  • Jenkins:
    1. Skilled in Jenkins automation, including Groovy scripting and creating complex CI/CD pipelines.
    2. Experience integrating Jenkins with AWS and other cloud platforms.
    3. Experience using build tools and package managers such as maven, pip, and npm.
  • Development Lifecycle:
    1. Direct experience in all phases of the software development lifecycle: requirements gathering, system design, implementation, automated testing, deployment, monitoring, and maintenance.
    2. Familiarity with Agile story mapping and backlog refinement.
  • CI/CD:
    1. Proven ability to architect, set up, and configure CI/CD pipelines using tools such as Ansible, Python, and Shell scripts.
    2. Experience in automating build, test, and deployment processes for both cloud-native and on-premises applications.
  • Proven experience with CI/CD systems like Jenkins and GitHub Actions.
  • Knowledge of AWS CDK and infrastructure as code (Teraform and/or CloudFormation)
  • Containerization:
    1. Strong experience in containerization technologies, including Docker (Docker Build and Docker Compose), Podman, Kubernetes, ECS, and EKS.
    2. Proficient in building, managing, and orchestrating containers for microservices architectures.
  • Collaboration:
    1. Demonstrated success working with cross-functional teams in a fast-paced environment, including development, QA, program management, and operations.
  • Source Code Control:
    1. Proficient in source code management using Git, with preference for GitHub.
    2. Experience enforcing branching strategies, pull request reviews, and code quality processes.
  • Project Management Tools:
    1. Hands-on experience with Jira for sprint tracking, user story management, backlog refinement, and reporting.
  • Education:

• BS in Computer Science or related field.

   

Responsibilities:

Looking for an experienced Front End software developer who will be responsible for building TRA product enhancements and solutions to meet customer and product roadmap business needs.

• Develop and enhance GUI components for an existing application
• Implement using best-in-class software development methodologies as well as test all modification requests
• Handle complex problems that may arise during solution implementation 

Requirements:

• 5+ years' experience as Angular UI Developer
• Angular development experience in Node JS environment using VSCode and GIT
• Experience in Typescript, JavaScript, Prime NG, Angular Material, HTML, CSS, Bootstrap, SCSS, JQuery, Jasmine
• Experience working in an Agile environment with changing priorities and tight schedules, utilizing ALM tools
• **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills: 

• Java/Spring framework, MySQL, and Apache Tomcat a plus

Responsibilities:

Looking for a qualified software developer who will be responsible for building product enhancements and solutions to meet customer and product roadmap business needs. Develop and implement backend components in function-based architecture including web services. 

Requirements:

Ability to perform software development functions along with demonstrated experience of delivering software systems on aggressive schedules and changing priorities with quality and on schedule.

• 4–5 years of experience developing scalable web applications using:
  1. Java, Spring Boot
  2. HTML5, CSS, JavaScript, jQuery, Angular (version 18 or later)
• Knowledge in SQL working with RDBMS like Oracle or Postgres
• Knowledge in a wide variety of TCP based protocol stacks and architecture (HTTP, SOAP, REST) with experience in at least one such protocol
• Ability to work in a Linux based environment with knowledge of a scripting language like shell
• Familiarity with secure design, coding & browser debugging
• Ability to design/develop screens without specific design requirement
• Experience working in an Agile/Scrum development process
• An inherent curiosity and a willingness to learn on your own
• Ability to work independently with minimal supervision
• BS/MS degree in Computer Science, Engineering, or a related subject
   
•  **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person
• iconectiv does not offer relocation

Desired Qualifications:

• Programming Experience in PHP, C, Python, Tomcat, Shell programming etc.
• Excellent written and verbal communication skills to be able to explain problems and solutions concisely and clearly
• Experience working in Waterfall and Agile environment with changing priorities and tight schedules, utilizing ALM tools (Helix, JIRA) and familiarity with DevOps principles and tools (Jenkins, Git)

Responsibilities:

Looking for a qualified software developer who will be responsible for building product enhancements and solutions to meet customer and product roadmap business needs. Develop and implement backend components in function-based architecture including web services. 

Requirements:

Ability to perform software development functions along with demonstrated experience of delivering software systems on aggressive schedules and changing priorities with quality and on schedule.

• 4–5 years of experience developing scalable web applications using:
  1. Java, Spring Boot
  2. HTML5, CSS, JavaScript, jQuery, Angular (version 18 or later)
• Knowledge in SQL working with RDBMS like Oracle or Postgres
• Knowledge in a wide variety of TCP based protocol stacks and architecture (HTTP, SOAP, REST) with experience in at least one such protocol
• Ability to work in a Linux based environment with knowledge of a scripting language like shell
• Familiarity with secure design, coding & browser debugging
• Ability to design/develop screens without specific design requirement
• Experience working in an Agile/Scrum development process
• An inherent curiosity and a willingness to learn on your own
• Ability to work independently with minimal supervision
• BS/MS degree in Computer Science, Engineering, or a related subject
   
•  **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Desired Qualifications:

• Programming Experience in PHP, C, Python, Tomcat, Shell programming etc.
• Excellent written and verbal communication skills to be able to explain problems and solutions concisely and clearly
• Experience working in Waterfall and Agile environment with changing priorities and tight schedules, utilizing ALM tools (Helix, JIRA) and familiarity with DevOps principles and tools (Jenkins, Git)