Your role as an Operations Application Engineer will be to provide application administration maintenance and support for Test and Production Telecommunications Service environments. You will be a crucial member of the Operations team working with NSOC Engineers and Customer Service Agents providing Tier II support to our telecommunications applications and applications. You will have the following responsibilities:

• Provide application administration maintenance and support for various telecommunication-based service platforms.
• Resolution of platform service issues and alarms.
• Trace data collection, log file analysis for network/application/middleware devices; service/application trouble correlation and general problem troubleshooting.
• Perform issue resolution for trouble tickets and trouble ticket management (ack, update and resolve).
• Manage and coordinate problem resolutions with multiple teams – software developers, NOC engineers, software vendors, network engineers, application administrators and customers.
• Perform platform upgrades in testing and production environments.
• Write and execute application test plans/test cases for new releases, configuration changes and builds.
• Write and test MOPs (Method of Procedures) for standardized application administration and operations practices.
• Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.
• Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations personnel.
• Develop and maintain technical documentation required to support the platform, i.e. alarm action documents, operations best practices and runbooks.
• Develop and distribute application and SLR performance reports.
• Support annual failover testing events for all applications.
• Perform customer notifications and client interactions, as necessary and required, to support maintenance activities or service impacting events.
• Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business: nights, weekends and holidays.
• Must be available to work Sunday Weekly Maintenance Window support rotation and other maintenance windows, as needed.

Requirements:

• UNIX/Linux/Solaris application administration knowledge.
• Previous operations experience preferred - technical troubleshooting, customer support, monitoring applications and ticket/incident management, resolution and escalation processes.
• Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
• Familiarity with ITIL standards, Number Portability, iTRS and STI-PA Telecommunications Services is a plus.
• Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE or ME or minimum of 5 years of relevant working experience.
• US Citizenship Required

The FP&A Manager plays a critical role in driving financial insight, supporting strategic decision‑making, and ensuring the organization’s financial health. This position partners closely with leadership across departments to analyze performance, forecast future results, and guide resource allocation.

Responsibilities

• External reporting of company results
• Monthly, quarterly and annual results presentations for management
• Forecasting, annual and long-term planning
• Financial modeling of investment opportunities, including impacts of efficiency and optimization assessments
• Oversee financial audits and external reporting, ensuring compliance with regulatory standards, including support to internal and external audit requirements and certifications
• Review and approve Customer contracts to mitigate risk, assess revenue recognition in line with GAAP, and company booking process and guidelines
• Responsible for monthly book close analysis, including through review of accounting transactions and variance to plan and forecast expectations
• Review all vendor expense requests to mitigate risk, ensure favorable terms and drive favorable margin
• Review and approve all hiring to ensure in line with budget and forecast expectations
• Headcount reporting and analytics
• Ensure accuracy and integrity of financial data
• Create desktop procedures as needed and maintain documentation for training, audit reviews and internal communication

Required

• Bachelor’s degree in Finance, Accounting, Economics, or related field
• CPA preferred
• 8+ years of progressive experience in financial analysis or FP&A
• Advanced Excel and financial modeling skills
• Strong analytical, problem‑solving, and communication abilities
• Experience presenting to senior leadership
• US Citizenship required

Responsible for developing software that anticipates and supports customer business needs, iconectiv business objectives, and keeps ahead of the competition.  Specifically, responsible for the design, development and testing of software programs in accordance with iconectiv procedures.  Provide troubleshooting support to customers as needed.   Participates in the review of requirements and Product Test planning and execution.  Support the production of necessary Learning Support materials.  

As necessary, responsible for/participates in overall architecture design, third party software evaluation and computing platform selection.  As necessary, participates on teams involved in cross product solutions and interfaces to other products.  May be responsible for application database support which encompasses build, development and test environment support along with packaging/shipping software. 

Required Qualifications:

• Demonstrated experience delivering software systems on aggressive schedules with high quality.
• Oracle RDBMS and JDBC experience a MUST
• Agile/Lean methodology
• Systems design
• Java
• Software configuration tools (source control, defect tracking, etc.)
• Large scale performance applications
• Excellent teaming and collaboration skills
• SQL Developer
• Schema design, Data modeling, and optimization
• Tuning, indexing, partitioning, query optimization
• Stored procedures, triggers, transaction management
• B.S. in Computer Science or equivalent with 5+ years of experience or 8+ years of experience for a SR. Developer
• US Citizenship required

Additional Skills desired:

• Experience with latest SW development tools such as Eclipse IDE
• Database Administration
• Oracle RAC
• Data Warehousing
• AWS
• Process monitoring and logging experience
• Messaging experience, e.g. JBoss messaging, Oracle AQ
• Database migration
• Distributed database
• MyBatis
• J2EE EJB experience
• JBoss application server experience
• Reporting 3PP experience (e.g., JasperSoft)
• Billing Systems experience

 Responsibilities:

Customer service skills like; patience, attentiveness, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are desired. Our customer services desk  provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

• Monitor and respond to multiple channels of customer communication including chat, email, and phone.   
• Support the following types of calls, questions, or tickets:
• Customer Service Requests
• Billing inquiries
• Application Troubleshooting
• Data Entry
• Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
• Actively participate in on-call rotations which may include occasional after hours, weekends and national holiday shift work.
• Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
• Excellent work ethics, time management, and strong customer focus are key skills required to perform this function successfully.
• Gain a full understanding of internal processes and assist as needed

Requirements:

• BA degree is preferred
• Minimum 1-2 years of customer service/ account management experience.
• Experience with full-filling customer porting requests is a big plus.
• Excellent written and verbal communication skills are a must.
• Familiarity with Oracle SQL, Java and UNIX skills preferred.
• Experience using “Chat” to support customer communications (requires strong written communication skills).
• Any application support experience would be a plus.            
• Superior MS Office Skills.
• Good writing skills and the ability to author professional correspondence.
• Initiative, critical thinking and good follow through are key characteristics.
• Any experience with ServiceNow system would be a plus.
• US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform.
• Understanding of Relational Database Management System concepts; especially in the Oracle Database product line.
• Understanding of agile software development principles and knowledge of CA Rally.
• Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services and XML.
• Willingness to work within 8am – 8 pm shift on weekdays and follow rotational on call schedule for weeknights and weekends.