Senior Network Engineer

Hybrid, Bridgewater, NJ
Network Engineering
Job ID 2795

Responsibilities: 

 Provide network engineering and architecture governance.

  • Design, test, and inspect data communications systems.
  • Work with data center staff managing network equipment on behalf of iconectiv to design, implement and test network expansions and changes.
  • Perform network modeling, analysis, and planning.
  • Deploy, install and configure hardware such as switches, routers, load balancers, network monitoring systems and security related products.
  • Develop test plans, implementation plans, and project timelines for various network initiatives.
  • Review and develop MoPs (Method of Procedures) for network change management implementations in lab and production environments.
  • Direct and guide junior members of the team.
  • Write functional requirements/specifications documents.
  • Assess vendor development/test strategies.
  • Perform network troubleshooting to isolate and diagnose common network problems.
  • Perform network maintenance activities - upgrade network hardware, IOS upgrades and network routing configuration implementations and modifications, as required. 
  • Be able to advise and present to senior management technology related issues and trends.
  • Be available to support the needs of the business 24 x 7 via on-call when there is an urgent need or outage that needs to be investigated or addressed.

 

Required Qualifications

 

  • BS or MS in Network Engineering and Administration or related technology field.
  • At least 5 years of IT Network experience.
  • Strong experience in the areas of Network requirements analysis, architecture, engineering, operations and maintenance.
  • Experience with Cisco router, ASA, and switching (Catalyst, Nexus) systems, F5 load balancing and network monitoring tools.
  • Experience in the following areas: WAN, LAN, Switching, and IP addressing, Routing Protocols, Firewalls, IPSec VPN tunnels and network/data security.
  • Experience with SNMP – and NetFlow-based network monitoring and management
  • Experience with infrastructure cabling and premise guideline specifications
  • Experience with various operating systems and environments (Windows, Linux, Solaris).
  • US Citizenship required

 Additional Skills: 

  • Excellent written and verbal skills; ability to create and maintain comprehensive network documentation.
  • Ability to communicate with executive management.

Financial Analyst

Hybrid, Bridgewater, NJ
Finance
Job ID 2849

Location - (Hybrid, Bridgewater, NJ)

Responsibilities:

The candidate will be a key member of the financial planning and analysis team supporting product line management. The candidate will also provide support as needed to the Director of Sales Operations. Responsibilities include leading the annual budgeting process, creating monthly forecasts, identifying variances, and implementing corrective action as necessary. The role will be responsible for identifying process improvements and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team. The candidate must be comfortable operating independently in a fast-paced environment and must have strong analytical and financial system competencies.

  • Drive and cultivate collaborative relationships with Product Management and Sales Teams to facilitate an understanding of key business drivers of the financial results.
  • Evaluate product performance to ensure consistency with short-term and long-range goals.
  • Coordinate and provide high quality budget and forecasts including variance analysis.
  • Drive the communication and development of key performance indicators.
  • Monitor, track, and proactively report business performance, identifying issues, opportunities, and challenges.

 Requirements:

Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.

  • 2-7 years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing.
  • Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
  • Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.
  • Highly effective written, verbal, and presentation communication skills.
  • Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.
  • Proven ability to work across organizations, influencing change and delivering results.
  • Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros; OneStream and Salesforce experience beneficial.
  • Some exposure to the Sales and Marketing Organizations helpful.

Technical Customer Support, contract

Hybrid, Bridgewater, NJ
Customer Support
Job ID 2866

Responsibilities: 

The customer service representative will be responsible for Tier 1 and Tier 2 customer support for the Trusted Communications products. The candidate must obtain an in depth understanding of the Trusted Communications products, platform, and features. 

This process includes learning and understanding the workflows associated with the onboarding and vetting of consumers of the Trusted Communications product. This includes understanding and interpreting the error codes from the iconectiv solution on the failures. The candidate should be able to translate the internal error codes to valid business reasons on why the call was rejected. Ability to navigate multiple web interfaces including third party interfaces/logs to understand the issue is essential.

Responsibilities will include 

  • Monitoring incoming customer calls and emails while meeting contractual SLA obligations. 
  • Managing trouble tickets from creation to closure. 
  • Documenting customer issues, researching a solution and providing a professional response in a timely manner. 
  • Maintaining an understanding of the Registered Caller product and the requirements of each 
  • Maintaining a Service Desk User Guide. 
  • Obtaining knowledge of the Registered Caller customer base
  • Building relationships with Registered Caller customers   

The role will be responsible for identifying process improvements and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and possibly deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies.

Required Qualifications

BS degree (preferred) 
 • Minimum 3 years of customer service experience is desired.
 • Excellent verbal and written communication skills

• Experience with Service Now ticketing systems would be a plus.
 • Excellent work ethic and customer focus.
 • Initiative, critical thinking and good follow through are key characteristics.
 • Strong organizational skills.

 

Additional Skills: Knowledge of the Microsoft Office Suite of products (Advanced PowerPoint and Excel skills), ability to multitask.

Operations Engineer, Technical Customer Support

Hybrid, Bridgewater, NJ
Operations
Job ID 2865

Responsibilities:

This Operations Engineer position will be responsible for operational and customer care responsibilities towards messaging products within iconectiv and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues related to messaging platform independently. Has full hands-on experience in messaging related products, has experience working with anti-spam products prior, monitoring information systems and product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, database, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills.

The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 

  • Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
  • Experience in complex troubleshooting and resolve critical or escalated technical issues 
  • Tests, configures and troubleshoot operational and network issues. 
  • Ability to write simple SQL Queries and has familiarity with anti-spam messaging products.
  • Has familiarity using Wireshark and other protocol analyzers
  • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
  • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have hands on knowledge of Linux/Unix operations system and Databases.         

 Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 2+ years of working in technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

 

Additional Skills:

•  Experience with AWS or any cloud services is required . • Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year

• Linux client side and server side technologies: 1 year

Scrum Master, Project Manager Contract position

Hybrid, Bridgewater, NJ
Project Management
Job ID 2862

 *12 month contract*

Responsibilities:

  • Leading and running all agile ceremonies as Scrum Master, for the Engineering organization responsible for development of the product.
  • Leading and Coordinating all other aspects of the overall project beyond Engineering, as project manager.   Including learning internal project expectations, tasks and milestones that required before a project launch, and ensure all of those items are completed as necessary.  
  • Working with cross functional teams and ensure superior communications among all organizations:   Sales, Product, Engineering, Marketing, Security, IT/Network and Operations organizations.

Requirements:

  • The candidate must have experience working as a Scrum Master on agile development teams and all agile ceremonies that entails.  
  • Organized with attention to detail 
  • Ability to make decisions and solve problems while working under pressure and tight timelines
  • Ability to communicate orally and in writing in a clear, accurate and straightforward manner
  • Ability to prioritize and organize effectively 
  • Ability to develop strong working relationships with peers and project members
  • Minimum 2 years of agile/Scrum experience
  • Minimum 3 years of Project Management experience
  • U.S. Citizenship required

 

Additional Skills:

  • Perforce Hansoft Planning tool
  • Perforce Helix ALM tool
  • MS office products
  • MS SharePoint

Software Developer, Database Expert

Hybrid, Bridgewater, NJ
Software Development
Job ID 2861

Responsibilities:

Responsible for developing software that anticipates and supports customer business needs, iconectiv business objectives, and keeps ahead of the competition.  Specifically, responsible for the design, development and testing of software programs in accordance with iconectiv procedures.  Provide troubleshooting support to customers as needed.   Participates in the review of requirements and Product Test planning and execution.  Support the production of necessary Learning Support materials.  As necessary, responsible for/participates in overall architecture design, third party software evaluation and computing platform selection.  As necessary, participates on teams involved in cross product solutions and interfaces to other products.  May be responsible for application database support which encompasses build, development and test environment support along with packaging/shipping software. 

Required Qualifications:

  • Demonstrated experience delivering software systems on aggressive schedules with quality and on schedule
  • Systems design
  • Agile/Lean methodology
  • Java
  • Software configuration tools (source control, defect tracking, etc .)
  • Large scale performance applications
  • Excellent teaming and collaboration skills
  • Oracle RDBMS and JDBC experience
  • SQL Developer 
  • Schema design, Data modeling, and optimization
  • Tuning, indexing, partitioning, query optimization
  • Stored procedures, triggers, transaction management
  • B.S. in Computer Science or equivalent with 5+ years of experience or 8+ years of experience for a SR. Developer
  • US Citizenship required

 

Additional Skills desired:

  • Experience with latest SW development tools such as Eclipse IDE
  • Database Administration
  • Oracle RAC
  • Data Warehousing
  • AWS
  • Process monitoring and logging experience 
  • Messaging experience, e.g. JBoss messaging, Oracle AQ
  • Database migration
  • Distributed database
  • MyBatis
  • J2EE EJB experience
  • JBoss application server experience
  • Reporting 3PP experience (e.g., JasperSoft)
  • Billing Systems experience

DevOps/Systems Engineer

Hybrid, Bridgewater, NJ
Software Development
Job ID 2860

Responsibilities:

Candidate will be responsible specifying, architecting, deploying, upgrading, maintaining, and monitoring lab infrastructure. Including local build system (source code control, build servers, etc). Responsible for packaging and deployment software used to upgrade production system. Provide troubleshooting support to QA and Operations as needed. Participate in the review of requirements and Product Test planning and execution. As necessary, responsible for/participates in overall architecture design, third party hardware and software evaluation and computing platform selection. As necessary, participate on teams involved in cross product solutions and interfaces to other products.

Requirements:

  • Storage Administration (Dell XtremIO, PowerStore, Unity)
  • Server Virtualization (Oracle Virtual Manager, VMWare)
  • Linux Systems Administration (RedHat / Oracle Linux 7.x, 8.x, 9.x)
  • Experience with scripting and small-scale software Development (e.g. python, bash)
  • Continuous Integration and Delivery tools (e.g. Subversion, Maven, Jenkins)
  • Experience with Software Deployment (e.g. Ansible, rpm/yum/dnf)
  • Excellent teaming and collaboration skills, including working with Testers and Operations staff
  • B.S. in Computer Science or equivalent with 5+ years experience or 8+ years experience for a SR. Developer
  • US Citizenship required

 

 Additional Skills:

•   Experience with Docker and Docker Compose

•   Java Application Server support experience (e.g. JBossEAP and Tomcat)

•   Oracle RDBMS and JDBC experience

•   Knowledge of AWS (Cloud Formation/Terraform, Amazon RDS for Oracle, IAM Roles and Policies)

•   Process monitoring and logging and alarming experience 

•   JMS Messaging experience (e.g. Active MQ)

•   LDAP Server experience (e.g. OpenLDAP or OpenDJ)

Product Marketing Specialist

Hybrid, Bridgewater, NJ
Marketing
Job ID 2858

Responsibilities:

The ideal candidate must have an understanding of the  industry, know the customers and have a fundamental understanding of where the market is going. The product marketing specialist will be responsible for deploying and coordinating the corporate and product marketing initiatives globally. The ideal candidate will assist in the development of product positioning and messaging to help ensure product differentiation. The candidate will assist with market research, market analysis and competitive analysis and contribute to the creation of sales enablement tools.
 
 •Have experience in market research techniques
 •Develop and execute on Product Go-to-Market and Product Launch plans
 •Conduct market research and analysis and bring relevant information to the internal teams in clear and actionable ways.
 •Assist in the development of messaging and sales enablement content that can effectively be used across departments and leveraged by corporate communications and sales.
 •Conceive of and develop content to support lead generation campaigns.
 •Coordinate and effectively prioritize, oversee and facilitate projects and requests.
 •Work with Sales and Product Management to ensure consistent content across all marketing channels.
 •Measure and optimize the buyer journey as it relates to product feature adoption and usage.
 
Required Qualifications:
 •Bachelor's degree (BA/BS) from a four-year college or university; or equivalent combination of education and/or experience.
 •4+ years of product marketing experience in communications/technology industry
 •Ability to effectively communicate technical/complex information both verbally and in writing; analyze and problem solve a variety of issues; carry out strategic planning activities.
 •Market research, competitive intelligence and market analysis experience.
 •Ability to coordinate and effectively prioritize, oversee and facilitate projects and requests.
 •Excellent written and verbal communication skills and an ability to work well in a team environment
 •Ability to work effectively in a multi-tasking environment.
 •Ability to collaborate with technical and non-technical staff.
 •Ability to adjust to changing priorities and deadlines
 •Travel 10-25%
 
Highly Desirable Qualifications:
 •Experience with customer engagement platform (e.g. Pardot).
 •Experience conceiving of an executing demand generation programs leveraging digital.

Corporate Communications

Hybrid, Bridgewater, NJ
Marketing
Job ID 2793

Location - (Hybrid, Bridgewater, NJ)

Responsibilities: 

We are looking for a dynamic, hard-working addition to the corporate communications team to assist with public relations, internal communications and day-to-day operations of the team.  Responsibilities include:

  • Write internal emails, blog posts and intranet content
  • Contribute to marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
  • Conduct market research
  • Manage and maintain corporate library of collateral and presentations
  • Copyedit artwork to ensure consistency and accuracy 

 

An established but growing company, the right candidate must possess the critical thinking and project management skills, excellent writing and editing skills and be able to work collaboratively across all functions within the company.  The ideal candidate should be outgoing, friendly, confident and someone who enjoys working independently or as part of a team.  

 

Job qualifications include: 

  • 2 years’ experience in public relations or corporate communications
  • Project management expertise
  • Excellent written and verbal skills
  • Bachelor’s degree in Communication Studies, Marketing or English
  • Proficient in Microsoft Office (PowerPoint, Excel, Word)
  • CRM Knowledge
Subscribe to Hybrid, Bridgewater, NJ