Counsel

Hybrid, Bridgewater, NJ
Legal
Job ID 2987

iconectiv has an immediate opening for an attorney at its Corporate Headquarters in Bridgewater, NJ. This position will report to the Deputy General Counsel and be part of a small, but extremely busy Legal and Contracts team. 

Responsibilities:

The qualified candidate for this position would be expected to: 

  • Support the company’s data privacy and data security programs, and assist with developing, updating, and maintaining policies and procedures relating to data privacy, data security, export control, and intellectual property.
  • Keep current with new laws, regulations and developments in the privacy area and provide advice regarding the impact that these laws, regulations and developments may have on the company’s products and services.
  • Assist with corporate governance and legal compliance support for both the company and its international subsidiaries.
  •  Provide legal support for potential M&A opportunities.
  •  Provide risk assessment of contract terms and conditions and offer alternative approaches to mitigate risk, including negotiating alternative contractual language. 
  • Work closely with other attorneys and Contract Management team on any additional matters which may require support.

Required Skills:  

  • J.D. from an ABA accredited law school with excellent academic credentials and admission to the NJ state bar.
  • 3-5 years of legal experience, preferably in-house and preferably in support of telecommunications, information services, or technology software and services businesses. 
  • Knowledge and experience analyzing and applying federal, state, and global laws related to data privacy and data security, including regulations and requirements, such as GDPR, CCPA/CPRA etc.
  • Experience providing general legal support and advice with respect to corporate compliance, governance, contracts, intellectual property, and/or export control preferred.
  • Strong negotiation, analytical, and drafting skills.
    • Ability to absorb new concepts rapidly, comprehend complex financial and business concepts, balance risks, and find creative solutions to challenging issues. 
  • Excellent oral and written communication skills.
  • Ability to treat sensitive/confidential information with appropriate discretion.
  • High energy, self-starter with a “can-do” attitude, strong drive for results and a demonstrated passion for understanding and meeting company needs.
  • Demonstrated ability to work both independently, as well as collaborate with cross functional teams to achieve high quality results.
  • US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Customer Service Desk -Network Ops Technician

Hybrid, Bridgewater, NJ
Customer Support
Job ID 2986

Responsibilities:

Skills such as strong PC, PC-applications troubleshooting, and related technology skills, customer-focused execution, strong attention to detail, patience with customers, and clear and polite communication are vital, while server and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk – Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. The individuals that demonstrate teamwork, initiative and self-direction in this fast-paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

 

  • The shift schedule for this role is Tuesday through Saturday, 10AM to 7PM Eastern Time in support of a 24x7x365 Service Desk – Network Operations Center (NOC). In addition, there will be the occasional requirement/opportunity to work additional shifts and national holiday shift work. There is a rotational on-call schedule. 
  • Troubleshoot end-user technical problems and respond to requests.
  • Monitor and respond to multiple channels of customer and systems communication including chat, email, and phone.   
  • Ability to multi-task and prioritize work tasks based on specific requests.
  • Accurately entering tickets into a ticketing system, assigning the tickets per a documented schedule and process, and calling/emailing the correct support technicians as required to resolve issues. 
  • Carefully and accurately following all written procedures. 
  • Support the following types of calls, questions, alerts, or tickets (not all-inclusive):
    1. IT Desktop Applications and Troubleshooting (ex. Windows, Outlook, Microsoft Office, VPN software)
    2. IT Infrastructure (ex. telephones, network/internet connectivity)
    3. Customer Service Requests (ex. password resets, VPN token resets, service questions)
    4. External iconectiv Product requests
  • Production and Non-Production environment platform monitoring and ticketing for alarms and performance issues on systems, applications, databases, and network/customer connectivity.
  • Manage alarm events and technical application issues – creating, modifying, troubleshooting, and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
  • Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates. 
  • Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
  • Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
  • Learn and help support Service Now Virtual Agent (aka Chatbot) and Service Catalog functionality. 
  • Excellent work ethic, time management, teamwork, and strong customer focus are key skills required to perform this function successfully. 
  • Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:

  • Demonstratable experience in PC and PC applications troubleshooting. 
  • Excellent written and verbal communication skills are a must as this is a customer facing position. 
  • Minimum 1-2 years of customer service experience.
  • Detailed and precise execution, initiative, critical thinking, and good follow through are key characteristics. 
  • BA/BS degree is preferred but not required.  
  • Any application support experience would be a plus.            
  • Being a self-starter and an excellent team player is a must. 
  • Being able to learn on the job and be able to quickly switch between tasks is a critical success criteria. 
  • Office is based in Bridgewater, New Jersey. At this time, the team is working remote however the need to work in the office could be required and there will be occasional team meet ups and company functions. 
  • US Citizenship required.

    **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 

Additional Skills:

  • Familiarity with Linux and Windows Operating Systems is a plus.
  • Familiarity with Network and Cyber security concepts is a plus. 
  • Ability to speak and understand Spanish is a plus
  • Experience using “Chat” to support customer communications (requires strong written communication skills).
  • ServiceNow ticketing and development skills is a plus. 


 

Marketing Events Assistant

Hybrid, Bridgewater, NJ
Marketing
Job ID 2984

Responsibilities:

This position will work with the Global Events Manager to oversee internal and external events. You will assist in event planning from conception to implementation, through post event execution. You will have exposure to event organizers and will work with key stakeholders.  Duties include administrative tasks, project management, working with vendors, managing registration, assisting with set-up and breakdown, branding event space, ordering food and beverages, interacting with attendees, running errands for supplies and working with staff to ensure the completion of a successful event.
 

EVENTS SUPPORT and COORDINATION

Internal and external event support as follows:

  • Responsible for the logistical components of digital and in-person events, including scheduling, coordination, , set-up, and tear-down.
  • Support customer and industry working groups with planning, logistics, registration, food and beverage, attendee satisfaction and on-site support.  
  • Submit facilities requests as necessary, prepare and inspect conference room setups.
  • Assist in the setup, testing, operation, and teardown of audio-visual and video conferencing equipment.
  • Serve as a point of contact for event planning and execution, facilitating communication between departments, support staff, and vendors.
  • Deliver exceptional customer service and ensure high-quality experiences for all clients.
  • Coordinate and distribute event-related customer communications with marcom channels, including sales team emails, pre-event emails, at-event invitations (e.g. tech talks), post-event communications.
  • Assists with post-event surveys and report creation.
  • Share leads generated from events with customer relationship manager for communications objectives.
  • Maintain inventory of branded promotional items, selection, order and fulfill requests.
  • Supports employee engagement activities and encourages participation amongst colleagues.
  • Shipping and receiving of signage, supplies and support materials.   

MEMBERSHIP and ASSOCIATIONS

  • Maintains knowledge of industry association memberships and provides updates to channel manager regarding revisions for collateral, presentations, and web site updates. 
  • Shares iconectiv news, collateral, and other marketing materials with memberships on a rolling basis.
  • Tracks metrics for iconectiv marketing via appropriate industry organizations and share with team.

PROJECT MANAGEMENT

  • Responsible for overall knowledge and management of Asana project management tool.
  • Maintain Asana-based Marcom Calendar used to define channel activity.  

Required Skills:

  • Bachelor’s degree in marketing or communications
  • 0 – 2 years of Customer Service experience and/or Event Planning
  • Understanding of Microsoft office (Word, Excel, PowerPoint)
  • Excellent organizational skills and ability to manage multiple tasks concurrently
  • Self-motivated, dependable and displaying strong follow-through with details and tasks
  • People skills including social graces, communication, language and friendliness
  • Flexible schedule as activities may fall outside normal business hours
  • Ability to travel 15% to 25% 

**Hybrid employees must live within 50 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person


 

Intern, Software Development

Hybrid, Bridgewater, NJ
Software Development
Job ID 2974

Summer internship

Responsibilities: Develop tools to be used by our technical team for customer support

Requirements:

  • Ability to work 40 hours per week during the summer
  • Pursuing bachelor’s degree in computer science
  • Enrolled at a College/University
  • Proficient in Java and/or Python. 
  • Know frameworks like Flask/REST APIs. 
  • Proficient in UI framework like Angular.
  • Have experience in parsing/reformatting large data sets using python / shell scripts. 
  • Comfortable working in Linux environments.
  • Familiar with git source control.
  • US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Test Automation Engineer

Hybrid, Bridgewater, NJ
Quality Assurance
Job ID 2973

Responsibilities:

Test automation engineer responsible for developing test automation suite using Selenium WebDriver and Robot framework in Python.

Requirements:

  • 4+ years of experience in web (single and multi page applications) and backend/API testing and automation
  • 2 years (or more) of experience in test automation using Selenium WebDriver and Robot framework in Python
  • Experience in test environment setup, test case design and development, execution, analysis, coverage, and reporting
  • Experience in Python coding
  • Experience in developing test fixtures using HTML/CSS / JavaScript 
  • Experience in SQL and databases (MySQL or Oracle)
  • Experience with Linux (RedHat Linux) and Windows OS and scripting

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

  • Solid understanding of Jenkins automation/ CI/CD
  • Solid SDLC knowledge
  • Experience working in Agile environment with tight schedules
  • US Citizenship required


 

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