**Hybrid roles - must live within 75 - 100  miles of Bridgewater, location in order to be on-site as needed**

Responsibilities:

4 month contract with possibility of extension

Skills such as strong PC, PC-applications troubleshooting, and related technology skills, customer-focused execution, strong attention to detail, patience with customers, and clear and polite communication are vital, while server and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk – Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. The individuals that demonstrate teamwork, initiative and self-direction in this fast-paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

• The shift schedule for this role is Monday through Friday 8AM to 5PM Eastern Time in support of a 24x7x365 Service Desk – Network Operations Center (NOC). 
  1. During this four-month assignment, any iconectiv holidays will be working days including Thanksgiving and Christmas.  There will be 60 minutes in non-paid breaks each day. 
• Respond per written and oral instructions to external iconectiv customer ticketing emails and server/network/application alerts including correctly completing tickets in the ticketing application, send out assignment emails, and, as needed, calling out to technicians. 
• Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
• Monitor and respond to multiple channels of customer and systems communication including chat, email, and phone.   
• Ability to multi-task and prioritize work tasks based on specific requests.
• Accurately entering tickets into a ticketing system, assigning the tickets per a documented schedule and process, and calling/emailing the correct support technicians as required to resolve issues. 
• Carefully and accurately following all written procedures. 
• If there is extra time after the alerts and customer requests are handled: support/troubleshoot the following types of calls, questions, alerts, or tickets (not all-inclusive):
  1. IT Desktop Applications and Troubleshooting (ex. Windows, Outlook, Microsoft Office, VPN software)
  2. IT Infrastructure (ex. telephones, network/internet connectivity)
  3. Customer Service Requests (ex. password resets, VPN token resets, service questions)
• Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
• Excellent work ethic, time management, teamwork, and strong customer focus are key skills required to perform this function successfully. 
• Gain a thorough understanding of internal processes and assist as needed

Requirements:

• Outstanding customer service skills and a passion to assist customers. 
• Excellent written and verbal communication skills are a must as this is a customer facing position. 
• Minimum 1-2 years of customer service experience.
• Detailed and precise execution, initiative, critical thinking, and good follow through are key characteristics. 
• Being a self-starter and an excellent team player is a must. 
• BA/BS degree is preferred but not required.  
• Any application support experience would be a plus.            
• Being able to learn on the job and be able to quickly switch between tasks is a critical success criteria. 
• PC troubleshooting experience is a plus.
• Office is based in Bridgewater, New Jersey. At this time, the team is working remote however the need to work in the office could be required and there will be occasional team meet ups and company functions. 
• US Citizenship required.

iconectiv has an immediate opening for an attorney with experience primarily in the data privacy and data security areas at its Corporate Headquarters in Bridgewater, NJ. This position will report to the Deputy General Counsel and be part of a small, but extremely busy Legal and Contracts team. 

Responsibilities:

The qualified candidate for this position would be expected to: 

• Support the company’s data privacy and data security programs, and assist with developing, updating, and maintaining policies and procedures relating to data privacy, data security, export control, and intellectual property.
• Keep current with new laws, regulations and developments in the privacy area and provide advice regarding the impact that these laws, regulations and developments may have on the company’s products and services.
• Assist with corporate governance and legal compliance support for both the company and its international subsidiaries.
• Provide legal support for potential M&A opportunities.
• Work closely with other attorneys and the Contract Management team on any additional matters which may require support, including risk assessment of contractual terms and conditions and negotiating alternative contractual language.

 Required Skills:  

• J.D. from an ABA accredited law school with excellent academic credentials and admission to the NJ state bar.
• 3-5 years of legal experience, preferably in-house and preferably in support of telecommunications, information services, or technology software and services businesses. 
• Knowledge and experience analyzing and applying federal, state, and global laws related to data privacy and data security, including regulations and requirements, such as GDPR, CCPA/CPRA etc.
• Experience providing general legal support and advice with respect to corporate compliance, governance, contracts, intellectual property, and/or export control preferred.
• Strong negotiation, analytical, and drafting skills.
  • Ability to absorb new concepts rapidly, comprehend complex financial and business concepts, balance risks, and find creative solutions to challenging issues. 
• Excellent oral and written communication skills.
• Ability to treat sensitive/confidential information with appropriate discretion.
• High energy, self-starter with a “can-do” attitude, strong drive for results and a demonstrated passion for understanding and meeting company needs.
• Demonstrated ability to work both independently, as well as collaborate with cross functional teams to achieve high quality results.
• US Citizenship required

Responsibilities:

iconectiv is integral to the provisionig and monitoring of mobile messsaging in the form of SMS short codes in the U.S. We are striving to be the messaging powerhouse of the Industry by offering a broad range of competitive messaging offers, forming a strong partner ecosystem and being the partner of choice for regulatory agencies around the world. 

We are looking for our Director/Senior level Product Manager who as an inspiring member of the team, will provide overall direction for the messaging and marketing portfolio strategy. This exciting role is responsible for the development of a portfolio vision, user personas, the articulation of the value proposition and the assessment of competitiveness and portfolio health of the overall messaging portfolio.

This position reports to the Sr. VP/Head of Product Management and is a member of the Product Management Leadership Team. As a member of the Team, the successful candidate will need to demonstrate ability to innovate, collaborate, be result oriented and a problem-solver in a fast-paced organization.
  

• Work collaboratively with partners in Sales, R&D and PLM to develop marketing and messaging strategies and strategic roadmap plans.
• Analyze market and competitive conditions, laying out a portfolio vision that is differentiated and delivers outstanding value based on customer demands.
• Clearly articulate portfolio strategies and business value to the entire organization so the intent behind new product categories is clear.
• Engage with Sales, Customer Units and Customers to educate on portfolio vision and strategies and the value proposition of the message portfolio.
• Identify and develop compelling ideas for the portfolio’s future development that can be articulated and rationalized with proof points to the organization.
• Run or participate in cross-functional and cross business line strategy projects.
• Coordinate definition, alignment, approval and tracking of the Objectives and Key Result framework that guides all Portfolio and Product Management activities.

Requirements:

• 7+ years in B2B SaaS with demonstrated experience in market driven new product initiatives with business cases; plus driving to success criteria in accordance with a “gate/approval process” for providing new software products and expanded market offers.
• 5+ years experience with either mobile marketing or messaging  applications/technologies such as WhatsApp, RCS, SMS. Expertise in SMS security threats is desirable.
• Strong business development skills and prior success with partnerships as the go to market vehicle. 
• Highly desired, knowledge of competitive landscape of SMS/MMS/RCS aggregator and infrastructure vendor community worldwide. Appreciation of global telecoms SMS business models.
• Must possess excellent written communication and presentation skills and business acumen.
• The ability to travel up to 25% both domestic and internationally or as required by this position is a must.
• US Citizenship required

iconectiv has an immediate opening for an attorney at its Corporate Headquarters in Bridgewater, NJ. This position will report to the Deputy General Counsel and be part of a small, but extremely busy Legal and Contracts team. 

Responsibilities:

The qualified candidate for this position would be expected to: 

• Support the company’s data privacy and data security programs, and assist with developing, updating, and maintaining policies and procedures relating to data privacy, data security, export control, and intellectual property.
• Keep current with new laws, regulations and developments in the privacy area and provide advice regarding the impact that these laws, regulations and developments may have on the company’s products and services.
• Assist with corporate governance and legal compliance support for both the company and its international subsidiaries.
•  Provide legal support for potential M&A opportunities.
•  Provide risk assessment of contract terms and conditions and offer alternative approaches to mitigate risk, including negotiating alternative contractual language. 
• Work closely with other attorneys and Contract Management team on any additional matters which may require support.

Required Skills:  

• J.D. from an ABA accredited law school with excellent academic credentials and admission to the NJ state bar.
• 3-5 years of legal experience, preferably in-house and preferably in support of telecommunications, information services, or technology software and services businesses. 
• Knowledge and experience analyzing and applying federal, state, and global laws related to data privacy and data security, including regulations and requirements, such as GDPR, CCPA/CPRA etc.
• Experience providing general legal support and advice with respect to corporate compliance, governance, contracts, intellectual property, and/or export control preferred.
• Strong negotiation, analytical, and drafting skills.
  • Ability to absorb new concepts rapidly, comprehend complex financial and business concepts, balance risks, and find creative solutions to challenging issues. 
• Excellent oral and written communication skills.
• Ability to treat sensitive/confidential information with appropriate discretion.
• High energy, self-starter with a “can-do” attitude, strong drive for results and a demonstrated passion for understanding and meeting company needs.
• Demonstrated ability to work both independently, as well as collaborate with cross functional teams to achieve high quality results.
• US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person