Responsibilities:

The Senior System Administrator role provides system administration maintenance and support for the iconectiv enterprise environment. The Senior System Administrator is a crucial member of our Operations team and is responsible for overseeing the installation, configuration, maintenance, and troubleshooting of hardware, software, and network systems.

Requirements:

This position has the following responsibilities:

• Provide overall system administration maintenance and support for various internal service platforms. 
• Relevant Oracle, Dell and HP compute and storage hardware familiarity.
• Install – rack, stack, and cable new equipment hardware builds or equipment replacements in our data centers.
• Perform OS (VMware, Linux, Solaris, Windows) equipment installation and configurations for new builds and equipment replacements.
• Perform OS (VMware, Linux, Solaris, Windows) and application back-ups for systems.
• Resolution of platform system issues and alarms.
• Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.
• Incident Management - Perform troubleshooting triage with multiple teams, investigations and mitigation/remediations of trouble tickets.
• Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.
• Cron jobs and file system maintenance.
• Change Management - Write and test MOPs (Method of Procedures) for common and complex system administration and operations practices.
• Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
• Develop and maintain technical documentation required to support the platform. 
• Must be available to work off-hours maintenance activities, as needed and required.
• Must be willing to perform data center support activities on-site, both on and off hours, as needed and required.
• US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE, or ME or equivalent experience.
• Minimum of 10 years of relevant working experience.
• Demonstrated Solaris, VMware, Windows and Linux system administration expertise.
• Familiarity with federated services, single sign on solutions, and O365 hosted applications.
• Strong Active Directory experience required, particularly integrating with other identify providers (IAM, Okta, etc..)
• Programming: Proficiency with Linux/Unix Shell Scripting Programming (Python).
• Demonstrated experience with common server applications: VMWare, Oracle, Windows.
• Communication: TCP/IP, UDP, TCAP, SNMP, Networking is a plus.
• Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution, and escalation processes.
• Knowledge of IT service operations and management. Experience in customer care and technical support in an IT environment.
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Ability to communicate with all levels of management.
• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.

Responsibilities:

Customer service skills like; patience, attentiveness, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

• Monitor and respond to multiple channels of customer communication including chat, email, and phone. 
• Support the following types of calls, questions, or tickets:
  • Customer Service Requests
  • Billing inquiries
  • Application Troubleshooting
  • Data Entry 
• Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
• Actively participate in on-call rotations which may include occasional after hours, weekends and national holiday shift work.
• Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
• Excellent work ethics, time management, and strong customer focus are key skills required to perform this function successfully. 
• Gain a full understanding of internal processes and assist as needed

Requirements:

Responsible for developing software that anticipates and supports customer business needs, iconectiv business objectives, and keeps ahead of the competition.  Specifically, responsible for the design, development and testing of software programs in accordance with iconectiv procedures.  Provide troubleshooting support to customers as needed.   Participates in the review of requirements and Product Test planning and execution.  Support the production of necessary Learning Support materials.  

As necessary, responsible for/participates in overall architecture design, third party software evaluation and computing platform selection.  As necessary, participates on teams involved in cross product solutions and interfaces to other products.  May be responsible for application database support which encompasses build, development and test environment support along with packaging/shipping software. 

Required Qualifications:

• Demonstrated experience delivering software systems on aggressive schedules with high quality.
• Oracle RDBMS and JDBC experience a MUST
• Agile/Lean methodology
• Systems design
• Java
• Software configuration tools (source control, defect tracking, etc.)
• Large scale performance applications
• Excellent teaming and collaboration skills
• SQL Developer 
• Schema design, Data modeling, and optimization
• Tuning, indexing, partitioning, query optimization
• Stored procedures, triggers, transaction management
• B.S. in Computer Science or equivalent with 5+ years of experience or 8+ years of experience for a SR. Developer
• US Citizenship required

Additional Skills desired:

• Experience with latest SW development tools such as Eclipse IDE
• Database Administration
• Oracle RAC
• Data Warehousing
• AWS
• Process monitoring and logging experience 
• Messaging experience, e.g. JBoss messaging, Oracle AQ
• Database migration
• Distributed database
• MyBatis
• J2EE EJB experience
• JBoss application server experience
• Reporting 3PP experience (e.g., JasperSoft)
• Billing Systems experience

Responsibilities:

This Program Management role will support the Program Management Office (PMO) with ongoing long-term projects and compliance needs. This position will include executing, documenting, and supporting projects and initiatives with near-term deliverables, as well as supporting the execution of contract compliance functions within the Local Number Portability Administration (LNPA).  Engage with various levels in the organization to analyze problems and develop materials for information sharing with cross-organizational teams.

 Key Responsibilities Include:

• Gather and assess data for input into reports to stakeholders, documenting decisions, and tracking action items and project risks.
• Support the monitoring and execution of the organization's overall compliance strategy. 
• Continually evaluate quality artifacts to ensure integrity for audit purposes and for consideration of continual improvement opportunities for review and report with manager support
• Support work with cross-organizational LNPA team members in order fulfill contractual and regulatory audit, compliance and reporting obligations.
• Support internal audit teams to execute and document audit and compliance results and areas for improvements, including presenting results and leading discussions.
• Collaborate with internal groups to set up and execute process measurement and process controls to ensure compliance with Service Level Requirements and Audit and Compliance obligations.
• Support the preparation of audit and compliance reporting updates to senior management.

 Requirements:

• Demonstrated history of successful project coordination and operational support.
• 1-2 years of Program Management experience
• Excellent interpersonal and organizational skills
• Strong oral and written communication skills
• Detail oriented with the ability to multi-task on several projects and assume new responsibilities
• US Citizenship Required
• Bachelor’s degree in a relevant subject area
• Proficient with Microsoft Office products
• US Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

•     Telecom background experience with number portability or number administration is a plus.