Responsibilities:

• Develop proficient knowledge of Telecom Numbering and Routing
• Work closely with the TRA Product Management and Engineering teams to align customer feedback with product functionality
• Develop user-friendly job aids, step-by-step guides, and FAQs based on system requirements and existing user documentation to serve as online help content for a key telecommunications database with nearly 400 active users.
• Support a potential AI enhancement to bolster online help processes by participating in discussions to determine, design and implement new online help functionality
• Validate documentation created with a sub-set of customers, refining content based on feedback. 

Requirements:

• Rising Junior or Senior student in Computer Science or Business
• Strong written and oral communication skills
• Proficient in MS Word
• US Citizenship required