**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Position Description:
 
Reporting to the Sr. Director of LNAP Operations, the Director of Network Operations/Data Center Logistics position is responsible for the day-to-day operation of the 24X7 iconectiv LNPA Network Operations Center (NOC), the Network Engineering team and the management of our Data Center Logistics requirements including the coordination of all vendor activity for break/fix work.  This position will work closely with the Data Center provider on all matters affecting the facility and our environments.    

 Must possess strong written and verbal communication skills. Must be able to multitask and have excellent analytical and problem-solving skills and interface all levels of management.  

Need to work flexible hours and must be available for 24X7 escalation.

The ideal candidate will have 8-10 years of experience managing a team responsible for the tier 1 support of our environments including monitoring, first line troubleshooting and customer interactions in a Telecommunications environment.  Experience managing a Network Engineering team is preferred.   Familiarity with Service Now, Zenoss, Network monitoring/management tools and Linux preferred.  

Responsibilities:

The Director of Network Operations/Data Center Logistics responsibilities include responsibility for the overall management of the Network Operations Center (NOC), a 24X7 organization consisting of 12-14 team members. This position is also responsible for the day-to-day management of our Network Engineering team, consisting of 4-6 team members responsible for the design, maintenance/troubleshooting/repair of the Network components in our environment.  The Network Engineering team is also responsible for all network interaction and coordination and troubleshooting of our customer network interfaces.   

Candidate will have the following responsibilities:

• Managed the Tier 1 NOC team in the monitoring, troubleshooting and support for various telecommunication-based service platforms including training and mentoring or Tier 1 NOC Staff
• Provide Coordination with the Data Center provider for the Installation, repair and maintenance of new and existing data centers.
• Provide leadership to the Network Engineering team responsible for the whole of the LNPA network and customer network interfaces.  
• Manage the various team’s participation for all Change Management activities. 
• Coordinate and support repairs with vendors and the Data Center provider as needed.
• Direct the team on the resolution of platform service issues and alarms.
• Perform issue resolution for trouble tickets and trouble ticket management (ack, update, resolve, close) for the Network Engineering team and where appropriate, for the NOC.
• Manage and coordinate problem resolutions with multiple teams – operations engineers, software engineers, data center engineers, software vendors, network carriers, etc.
• Assist in performing post-mortem and root cause analysis for service impacting issues.
• Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
• Develop and maintain technical documentation required to support the platform – Operations Design Requirements and Runbooks for Network Engineering.
• Provide Administrative support for the NOC and Network Engineering teams. 
• Interface as necessary with Senior Management.  

 Required Qualifications:

• Need to work flexible hours and must be available round-the-clock.
• Minimum of 8-10 years of relevant working experience.
• Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE, or ME.
• US Citizenship required.
• UNIX/Linux/Solaris system administration.
• OS:   Linux OEL, VMWare/ESXi and Solaris
• Communication:   TCP/IP, UDP, TCAP, SNMP, Networking (CCNA Training or Experience is a plus).
• Previous operations experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution, and escalation processes.
• Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.