Responsibilities:

Responsible for representing iconectiv and its services at various industry forums, in customer engagements, and at various trade events.   Shares knowledge of iconectiv services and products with customers and industry bodies.  Engages with various levels in the iconectiv organization–from the executive management team to the technical team–to analyze problems and to develop solutions and strategies.  Includes supporting existing production systems and services.  

Additionally, responsible for representing industry and customer voices in the decision-making process and overall strategy of iconectiv to develop existing and future products and services.  Responsible for navigating external engagements related to implementation of strategic initiatives. 

Requirements:

• Exceptional customer relations skills and ability to interact with various levels of customer and industry staff 
• Established relationships with or participation in telecom industry forums or associations
• Excellent written and oral communication skills
• Solid collaboration skills and detail oriented
• Ability to interact with all levels of the organization, from technical staff to the CEO 
• Comfortable working in a changing environment with tight schedules and varied assignments
• Proficiency with Microsoft Office products
• Experience in presenting to large groups
• B.S. with 10+ years of experience in carrier operations, telephone number administration, number portability, regulatory, and/or related industry forums and associations 
• Up to 50% travel may be necessary
• U.S. Citizenship Required

Additional Skills:

• Experience working on software systems 
• Background in requirements gathering, analysis, and documentation through working with end users, engineers, and developers
• B.S. in Computer Science or Engineering or equivalent experience a plus