Responsibilities:

The Change Management Analyst is responsible for overseeing and coordinating all aspects of changes within the organization. This role plays a crucial part in ensuring that the company's change activities are properly documented, approved, and executed within a reasonable timeframe. The Change Management Analyst also works closely with various teams to assess the impact of changes on security measures and ensures that these changes are implemented in a controlled and secure manner.

• Maintain change management process documentation templates and standards to promote a consistent way of defining and thinking about the process
• Support development and maintenance of ITSM Roadmap, iconectiv ITSM Process Architecture Model and Process Relationship Map
• Collaborate with cross-functional teams to define, document, and follow change management procedures
• Evaluate the risk and potential impact of changes, facilitate risk assessment
• Monitor and enforce compliance with the organization's security policies and standards during the change process.
• Ensure that all changes align with relevant legal and regulatory requirements and industry best practices.
• Obtain necessary approvals from appropriate stakeholders for changes.
• Facilitate change advisory board (CAB) meetings to assess and authorize changes.
• Communicate change schedules, status, and impact to relevant stakeholders.
• Produce regular reports on change management activities and metrics.
• Participate in post-implementation reviews to assess the effectiveness of change requests.
• Suggest and implement process improvements to enhance the change management process.
• Conduct training sessions and awareness programs for employees on change management best practices.

In addition the role responsibilities include:

• Managing the policy, standards and procedures framework for Information Security & IT Risk/Compliance,
• Obtaining necessary approval from appropriate stakeholders for security-related changes.
• Review proposed changes to identify potential security risks and conflicts.
• Maintain accurate and up-to-date documentation of all security-related changes.

Requirements:

Candidates for this role must have direct experience with the following:

• Proven experience in change management
• Excellent communication and interpersonal skills to collaborate with different teams and stakeholders.
• Bachelor’s degree or equivalent work experience required
• Minimum 3- years ITIL experience, preferably with at least an ITIL Foundations Certification
• Previous experience with ServiceNow or a similar ITSM tool
• Skilled in technical documentation
• Outstanding attention to detail
• Ability to work independently, without close direction or supervision
• Skilled with MS-Word, MS-PowerPoint, MS-Excel, MS-SharePoint, Visio and Adobe Acrobat Pro.
• US Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Ability to interact with all levels of iconectiv management
• Outstanding verbal communication and interviewing skills
• Knowledge concerning Information Security and Information Technology industry risks, solutions, and mitigating controls
• Understanding of network protocols
• Understanding information security principles, standards, and frameworks (e.g., ISO 27001, NIST, CIS).
• Certification in information security (e.g., CISSP, CISM) is a plus.