Contracts Manager

Bridgewater, NJ
Legal
Job ID 2827

Responsibilities:

The qualified candidate for this position would be expected to:

  • Work with internal clients to understand business needs from sales and/or procurement perspectives.
  • Draft, review, revise, and participate in negotiation of both iconectiv standard form software/services sales agreements and/or vendor agreements as well as agreements provided by customers and/or vendors, with terms ranging from routine to complex, for both US and international data services sales opportunities,  software and services sales opportunities, and vendor purchase agreements.  
  • Provide risk assessment of contract terms and conditions and offer alternative approaches to mitigate risk, including drafting and negotiating alternative contractual language. 
  • Recognize when to escalate issues and engage attorneys for legal support. 

 

Required Skills: 

  • B.S./B.A. or Advanced Degree.
  • 8+ years of contract management/drafting/negotiation experience, preferably in support of communications software and services businesses. 
  • Strong negotiation, analytical, and drafting skills. 
  • Excellent oral and written communication skills.
  • Sound business judgment. 
  • High energy, self-starter with a “can-do” attitude, strong drive for results and a demonstrated passion for understanding and meeting multiple and simultaneous client objectives.  
  • Ability to absorb new concepts rapidly and find creative solutions to challenging business models and/or problems.
  • Demonstrated ability to work both independently, as well as with cross functional teams to meet timelines while delivering high quality results.

 

Python Developer/Operations Engineer

Bridgewater, NJ
Software Development
Job ID 2824

Responsibilities:

This Engineer position will be responsible for operational responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands on experience in monitoring information systems and product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills.

The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 

• Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.

• Experience in complex troubleshooting and resolve critical or escalated technical issues 

• Tests, configures and troubleshoot operational and network issues. 

• Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.

• Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 

• Have hands on knowledge of Linux/Unix operations system and Databases.

• Monitoring application development using python/selenium or similar tools is required.

• AWS/Cloud experience will be a plus

• Experience with Disaster recovery failover testing is desirable.

 

Requirements:

• B.S degree in Computer Science 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 3+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having  hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

• Experience with AWS or any  cloud experience is a plus

 

Additional Skills:

• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year

• Linux client side and server side technologies: 1 year

Operations Engineer, Contract

Bridgewater, NJ
Operations
Job ID 2801

This Operations Engineer position will be responsible for operational support and customer care with regard to iconectiv messaging products and will be contributing to the completion of all operational tasks under the general direction of the manager. Candidates must be able to handle moderately complex issues independently, have full hands-on experience in messaging related products, have experience working with complex systems, monitoring information systems and product operations and scripting. This role ensures the effective monitoring of the products and responses to hardware, database, software, and network problems.  You will be expected to actively participate on projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.

 The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 

 

  • Work on deployment, maintenance, and support of current and new data center infrastructure including disaster recovery and high availability systems.
  • Experience in complex troubleshooting and resolve critical or escalated technical issues. 
  • Tests, configures, and troubleshoot operational and network issues. 
  • Ability to write simple SQL Queries and has basic maintenance skills with MS SQL and MySQL database systems.
  • Has familiarity using Wireshark and other protocol analyzers for system and network troubleshooting.
  • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
  • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have hands on knowledge of Linux/Unix operating systems.

 Requirements:

 B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

  • High proficiency in SQL (MS SQL/ MySQL / MongoDB.), Python, BASH shell scripting and CRON scheduling
  • 3+ years of working in technical operations, experience is a must
  • Monitoring experience in Nagios, Data Dog, Cloud Watch or similar is desired.
  • Hands-on and demonstratable experience in configuration management skills to automate repetitive tasks
  • Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle customers, technical and non-technical staff.
  • Excellent work ethics and customer focus
  • Initiative, critical thinking and good follow through are key
  • Experience with reporting, metrics, SLA management, and quality assurance 
  • Any experience with Service Now or Jira or similar ticketing system is a plus

 Additional Skills:

 Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines. 

  • Willingness to work in a 24/7 environments in case the need arises 
  • Familiarity with anti-spam messaging products.
  • Experience with AWS is desired.
  • Elastic search, Kibana and similar big data platforms is a big plus.
  • Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
  • Ops Automation tools (Jenkins, Ansible, Puppet, Chef, Formations, etc.)
  • Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations. 
  • Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.

Financial Analyst

Bridgewater, NJ
Finance
Job ID 2785

Responsibilities:

The candidate will be a key member of the financial planning and analysis team supporting product line management. The candidate will also provide support as needed to the Director of Sales Operations. Responsibilities include leading the annual budgeting process, creating monthly forecasts, identifying variances, and implementing corrective action as necessary. The role will be responsible for identifying process improvements and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team. The candidate must be comfortable operating independently in a fast-paced environment and must have strong analytical and financial system competencies.

  • Drive and cultivate collaborative relationships with Product Management and Sales Teams to facilitate an understanding of key business drivers of the financial results.
  • Evaluate product performance to ensure consistency with short-term and long-range goals.
  • Coordinate and provide high quality budget and forecasts including variance analysis.
  • Drive the communication and development of key performance indicators.
  • Monitor, track, and proactively report business performance, identifying issues, opportunities, and challenges.

 

Requirements:

Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.

  • 2-7 years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing.
  • Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
  • Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.
  • Highly effective written, verbal, and presentation communication skills.
  • Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.
  • Proven ability to work across organizations, influencing change and delivering results.
  • Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros; OneStream and Salesforce experience beneficial.
  • Some exposure to the Sales and Marketing Organizations helpful.

Corporate Communications Specialist

Bridgewater, NJ
Marketing
Job ID 2835

Responsibilities: 

We are looking for a dynamic, hard-working addition to the corporate communications team to assist with public relations, internal communications and assisting with the day-to-day operations of the group.  The candidate would work directly with the Head of Corporate Communications to assist in the implementation of specific projects and programs. 

Responsibilities will include:

  • Creating and managing content calendar for writing internal communications, corporate blog and intranet content
  • Creating and managing content calendar for customer and prospect communications
  • Managing and maintaining corporate library of collateral and presentations
  • Spearheading creation of marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
  • Managing and maintaining corporate library of collateral and presentations
  • Strategic planning and execution of public relations and industry analyst outreach
  • Managing communications assistant
  • Vendor management

An established but growing company, the right candidate must possess the critical thinking and project management skills, excellent writing and editing skills and be able to work collaboratively across all functions within the company.  The ideal candidate should be outgoing, friendly, confident and someone who enjoys working independently or as part of a team.  

 

Required Skills: 

  • 5-7 years’ experience in public relations or corporate communications
  • Excellent written and verbal skills
  • Proficient in Microsoft Office (PowerPoint, Excel, Word)
  • CRM knowledge
  • Project management expertise
  • Bachelor Degree in Communications or related field
  • Experience with Cvent, Survey Monkey, Webex, Adobe Creative Cloud
  • Travel 15%

Contract - Technical Customer Service

Bridgewater, NJ
Customer Support
Job ID 2834

6 month contract with potential for FT

Responsibilities:

  • This Engineer position will be responsible for operational and customer care responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands-on experience in triaging the production support problem for products, has hands on experience monitoring information systems and product operations and scripting. Ensures the effective hands on trouble shooting of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.
  • The Customer Support Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 
  • •  Experience in complex troubleshooting and resolve critical or escalated technical issues in the production environment.
  • Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
    • Tests, configures and troubleshoot operational and network issues. 
    • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
    • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have extensive hands-on knowledge of Linux/Unix operations system and Databases.  This is a must.
  • Have Extensive hands-on experience and knowledge with able to write SQLs. This is a must.

 

Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 5+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

•  US Citizenship is required.

  

Additional Skills:

•  Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Linux client side and server side technologies: 1 year

Technical Customer Service

Bridgewater, NJ
Customer Support
Job ID 2832

Responsibilities:

  • This Engineer position will be responsible for operational and customer care responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands-on experience in triaging the production support problem for products, has hands on experience monitoring information systems and product operations and scripting. Ensures the effective hands on trouble shooting of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.
  • The Customer Support Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 
  • •  Experience in complex troubleshooting and resolve critical or escalated technical issues in the production environment.
  • Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
    • Tests, configures and troubleshoot operational and network issues. 
    • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
    • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have extensive hands-on knowledge of Linux/Unix operations system and Databases.  This is a must.
  • Have Extensive hands-on experience and knowledge with able to write SQLs. This is a must.

 

Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 5+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

•  US Citizenship is required.

 

 Additional Skills:

•  Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Linux client side and server side technologies: 1 year

Rotational Leadership Program Associate

Bridgewater, NJ
Business Development
Job ID 2822

Rotational Leadership Associate

The Rotational Leadership Program is designed for recent university graduates who are interested in furthering their leadership skills while making direct contributions to the continued success of iconectiv. By participating in the Rotational Program, you will gain a diverse set of skills that will help you understand inter-departmental relationships and chose the career path that best suits your skills and career aspirations. 

 

This rotational program typically consists of three, 9-month rotations and is based out of our headquarters in Bridgewater, NJ (hybrid, distributed workforce).

 

At the completion of the Rotational Leadership Program, it will be decided based on your experience and the needs of the business where there may be an opportunity for a role in one of the Info Solutions organizations.

 

Responsibilities by Department:

Under the direct supervision and mentorship from a manager within iconectiv’s Info Solutions Team (product/sales/marketing), you’ll work with the Information Solutions organization on your own project with key deliverables, which will provide added value to the company.

Sales 

  1. Supports the iconectiv global sales team with customer facing value propositions, customer communications and relationship management tools (e.g. Salesforce)
  2. Conducts research on target industry verticals, voice of the customer, existing clients and prospects to uncover anew sales opportunities
  3. Develops sales & marketing strategies to achieve sales growth targets
  4. Partners cross-functionally with internal, iconectiv teams (Marketing, Product, Finance & Legal) to facilitate sales programs and operations
  5. Develops understanding of iconectiv and competitive solutions in the telecommunications marketplace
  6. Participates in professional development opportunities to enhance business acumen
  7. Communicates regularly with Executives, Managers, and co-workers in formal and informal settings

Product

  1. Work with Product Line Manager (PLM) to identify opportunities for improvement
  2. Develop and manage information to support corporate decision making
  3. Assist PLM to create reports for internal teams and/or external clients
  4. Create and assist with presentations and reports based on recommendations
  5. Assist in the development of Go-To-Market plans
  6. Assist in the development of the required collateral and target event attendance
  7. Manage product developments and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product strategy and corporate vision
  8. Attend customer meetings and works with Sales and program teams to help develop strategies to address market
  9. Shadow and attend industry meetings, as applicable, to assigned product(s)

Marketing

  1. Participate in cross-departmental meetings and present key insights. 
  2. Attend competitive and or 3rd party webinars and provide high level summary of key insights
  3. Conduct research and development of future projects and events (collaborates internally)
  4. Refresh sales enablement materials (messaging, videos, FAQs, qualification docs, collateral, web and social content)
  5. Help capture company and product value prop and modernizes customer interactions
  6. Assist with empower library, PowerPoint updates
  7. Collaborate in event planning
  8. Aid in various competitive analysis (new product releases, mergers/acquisitions, etc.)
  9. Help scribe on financial quarterly conferences
  10. Buyer journey and persona support
  11. Support with Pardot, LinkedIn, Facebook and others as needed for social marketing
  12. Aid with Asana project entries, marketing calendar and related tasks
  13. Assist in Salesforce Library for posting and sharing sales tools

Requirements

  1. Recent college graduate (BA/BS in business, marketing, communications, product marketing or other related field)
  2. Excellent computer skills, including Microsoft Office Suite
  3. Prior internships/experience in business/sales/marketing environment preferred
  4. Great interpersonal and communication skills, both verbal and written
  5. Quick learner and detail-oriented
  6. Strong organizational skills
  7. Knowledge of current trends and new developments in customer communications, product marketing, telecom trends
  8. Ability to travel as needed (10%)

Associate Technical Writer, contract

Bridgewater, NJ
Project Management
Job ID 2798

Responsibilities:

The Associate Technical Writer will support a special project to ensure consistency in content and structure across all internal product SharePoint sites, mainly as they relate to documentation and training.  The Associate Technical writer will also assist the technical writing team in producing a variety of product deliverables.  This support role has a range of responsibilities including specific writing assignments, creation of verbiage for online help, and assisting with the logistics of recording training sessions.   

 

Requirements:

  • Working knowledge of MS SharePoint
  • Organized with attention to detail 
  • Interest in project management 
  • Ability to communicate orally and in writing in a clear, accurate and straightforward manner
  • Ability to prioritize and organize effectively 
  • Ability to develop strong working relationships with peers and project members

 

Additional Skills:

  • MS Office products
  • Adobe products including Robo Help

Corporate Communications

Bridgewater, NJ
Marketing
Job ID 2793

Responsibilities: 

We are looking for a dynamic, hard-working addition to the corporate communications team to assist with public relations, internal communications and day-to-day operations of the team.  Responsibilities include:

 

  • Write internal emails, blog posts and intranet content
  • Contribute to marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
  • Conduct market research
  • Manage and maintain corporate library of collateral and presentations
  • Copyedit artwork to ensure consistency and accuracy 

 

An established but growing company, the right candidate must possess the critical thinking and project management skills, excellent writing and editing skills and be able to work collaboratively across all functions within the company.  The ideal candidate should be outgoing, friendly, confident and someone who enjoys working independently or as part of a team.  

 

Job qualifications include: 

  • 2 years’ experience in public relations or corporate communications
  • Project management expertise
  • Excellent written and verbal skills
  • Bachelor’s degree in Communication Studies, Marketing or English
  • Proficient in Microsoft Office (PowerPoint, Excel, Word)
  • CRM Knowledge
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