Operations Engineer

Bridgewater, NJ
Operations
Job ID 2740

Responsibilities:

This Operations Engineer position will be responsible for operational and customer care responsibilities towards messaging products within iconectiv and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues related to messaging platform independently. Has full hands on experience in messaging related products, has extensive knowledge of SQL Servers and my SQL databases and has hands on experience working with applications, monitoring information systems, virtualization,  networking knowledge to troubleshoot and  able to do product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, database, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills. This individual will be responsible for the health and welfare of our primary MS SQL, reporting databases. This individual will direct the ongoing vision for our production database technologies and manage the database operations for a high availability transaction processing system.

 

The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion:

•      Administration of databases, including backup strategy management, account management, and file maintenance Implementation of highly-available database systems with tools such as clustering, replication, log shipping, and database mirroring and  create and run reports.

  • Creation and delivery of ad-hoc reports to internal and external customers. Ability to troubleshoot database-related and application related systems problems, including performance, exceptions, and other business logic failures related to the data structure capacity
  • Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.

•      Experience in complex troubleshooting and resolve critical or escalated technical issues

•      Tests, configures and troubleshoot operational and network issues.

  • Ability to write simple to complicated SQL Queries and has familiarity and able to create and run reports.
  • Has familiarity using Wireshark and other protocol analyzers

•       Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.

•      Takes part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge.

• Have hands on knowledge of Linux/Unix operations system and Databases.        

 

Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience

• High proficiency in SQL (SQL Server, Oracle/MySql databases), Python, shell scripting is a must, Java knowledge is desirable. 

• 5+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having  hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics

• Any experience with Service Now or Jira or similar ticketing system is a plus

Additional Skills:

•  Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year

• Linux client side and server side technologies: 1 year

NOC II Engineer

Bridgewater, NJ
Network Operations
Job ID 2739

Responsibilities:

Your role as a NOC Engineer II is to ensure service platform health and integrity through system, application, network, security, and database monitoring. In this position, you will play a crucial role in the Network Security Operations Center (NSOC) by being a key member of the service solution monitoring team.  In addition to monitoring, you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing. 

As a NOC II Engineer you will have the following responsibilities:

  • Must be available to work 24x7 rotating shifts including day, swing, nights, weekends, and holidays.
  • Production and Test environment application and security (SIEM) platform monitoring for alarms, performance and security issues on systems, applications, databases, and network/customer connectivity.
  • Participate in change management process planning, manage change executions, and perform system critical changes and validations real time with strict time constraints.
  • Manage application, network, security events that occur.  Create, modify, troubleshoot, and close production trouble tickets.  Routing issues to appropriate teams or vendors to be investigated and provide technical and procedural assistance wherever needed or requested.
  • Perform basic system administrator functions such as: alarm detection, correlation, and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
  • Support platform maintenance and testing initiatives.
  • Support/Perform Project Tasks, Requirements, and other Operations deliverables, as requested.
  • Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
  • Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.
  • Perform assigned daily, weekly, and monthly operations maintenance duties.
  • Mandatory attendance at staff meetings and training seminars.
  • Successful completion of NOC Certification Training Curriculum
     

Required Qualifications:

  • Current Industry Certification – Linux+ (LPIC, CompTIA or higher)
  • Current Industry Certification – Network+ (CompTIA or higher)
  • Hands on Experience with Security Monitoring (Minimum 1-year SIEM experience required for tier 1 level investigations)
  • Bachelor’s degree or equivalent experience in technology related field.
  • Minimum of 4 years of relevant working experience.
  • Hands on production Linux/Solaris experience and system administration experience.
  • Must have previous production experience in Network or Application Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution, and escalation processes.
  • Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment including troubleshooting browser configurations and end user issues with VPN client installation and configurations.
  • Hands on experience with RSA provisioning and connectivity troubleshooting
  • Proficiency with Microsoft Office Applications Suite and SharePoint.
  • Proficiency with Written and Oral communications and documentation.
  • Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.
  • Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.

Senior Linux Systems Engineer

Bridgewater, NJ
Job ID 2734

Responsibilities:

  • Administration of Redhat, CentOS, and other Linux operating systems.  
  • Satellite management, Ansible and puppet scripting.
  • Configuration, maintenance and respond to the alerts of the monitoring system. 
  • Prepare for new product related releases and assists with new initiatives and upgrades
  • Work with our product development team to implement and support new client offerings
  • Explore and integrate new technologies, transitioning operations from traditional administration and deployment to infrastructure as application leveraging automation/configuration management technologies
  • Work with Security initiatives including hardening of golden images, fixing vulnerabilities, implementing PAM, and other security related projects.

Requirements:

  • 10+ years experience as Linux Administrator
  • Occasional work after hours or weekends at our co‐location facility 
  • Rotational after‐hours support with 24/7 on-call duty
  • Ability to lift up to 50lbs + to move servers
  • Bachelor’s Degree preferably in Computer Science

Additional Skills:

  • Strong background in Linux/Unix administration and understanding of code and script (PHP, Python, Perl and/or Ruby) 
  • Experience with Redhat IDM or FreeIPA
  • Strong  technical problem solving skills and experience in IP networking and static routing FTP, SSH, SMTP, DNS, HTTP/S, DHCP, Syslog logging facility
  • iconectiv has a footprint in AWS, Azure and Google cloud providers.  The person coming onboard must be experienced in AWS EC2 instance administration. 
  • Assists with Avamar backups and recovery
  • Experience with Oracle, MySQL, PostgreSQL and Mongo databases
  • Experience in a high‐availability, mission critical environment, and disaster recovery testing.

Customer Service Agent

Bridgewater, NJ
Job ID 2729

Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.

  • Monitor and respond to multiple channels of customer contact including chat, email, and phone.   
  • Support the following types of calls, questions, or tickets:
    1. Customer Service
    2. Application Troubleshooting
    3. Assisting customers perform porting related tasks.
    4. Executing planned porting activities for service providers.  
    5. Data Entry 
  • Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
  • Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure 
  • Gain a full understanding of internal processes and assist as needed

Required Qualifications:

  • BA degree is preferred 
  • Minimum 2 years of customer service experience is desired.
  • Excellent phone and verbal communication skills
  • Any experience with ServiceNow or similar ticketing system would be a plus
  • Experience using “Chat” to support customers (requires good spelling)
  • Any application support experience would be a plus              
  • Superior MS Office Skills
  • Good writing skills and the ability to author professional correspondence
  • Excellent work ethic and customer focus
  • Initiative, critical thinking and good follow through are key characteristics 

Additional Skills:

  • Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
  • Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
  • Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
  • Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools.
  • Willingness to be a part of team supporting rotational on-call working environment/schedule.

Financial Analyst

Bridgewater, NJ
Finance
Job ID 2629

Responsibilities:
The candidate will be a key member of financial planning and analysis team supporting product line management. Responsibilities include leading the annual budgeting process, creating monthly forecasts, identifying variances and implementing corrective action as necessary. The role will be responsible for identifying process improvements, and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies.
•Drive and cultivate collaborative relationships with Product Management to facilitate an understanding of key business drivers of the financial results.
•Evaluate product performance to ensure consistency with short-term and long range goals.
•Coordinate and provide high quality budget and forecasts including variance analysis.
•Drive the communication and development of key performance indicators
•Monitor, track, and proactively report business performance, identifying issues, opportunities and challenges.

Required Skills:
•Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.
•1 - 3 years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing
•Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
•Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.
•Highly effective written, verbal, and presentation communication skills.
•Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.
•Proven ability to work across organizations, influencing change and delivering results.
•Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros

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