Customer Service Agent

Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.

  • Monitor and respond to multiple channels of customer contact including chat, email, and phone.   
  • Support the following types of calls, questions, or tickets:
    1. Customer Service
    2. Application Troubleshooting
    3. Assisting customers perform porting related tasks.
    4. Executing planned porting activities for service providers.  
    5. Data Entry 
  • Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
  • Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure 
  • Gain a full understanding of internal processes and assist as needed

Required Qualifications:

  • BA degree is preferred 
  • Minimum 2 years of customer service experience is desired.
  • Excellent phone and verbal communication skills
  • Any experience with ServiceNow or similar ticketing system would be a plus
  • Experience using “Chat” to support customers (requires good spelling)
  • Any application support experience would be a plus              
  • Superior MS Office Skills
  • Good writing skills and the ability to author professional correspondence
  • Excellent work ethic and customer focus
  • Initiative, critical thinking and good follow through are key characteristics 

Additional Skills:

  • Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
  • Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
  • Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
  • Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools.
  • Willingness to be a part of team supporting rotational on-call working environment/schedule.
September 17, 2021

IT Security, Application & System Testing Analyst

Responsibilities:

The Information Security, Application and System Testing Analyst will be responsible for maintaining a fully mature enterprise-wide IT Application and System Security Testing program. This role is challenged with the responsibility of identifying and safeguarding applications, systems, and emerging technologies while applying information security best practices. In addition, this role will be responsible for enhancing a robust cyber security Software Development Lifecycle (SDLC). This position will also have operational responsibility in the disciplines of: vulnerability management; incident response; malware analysis; audit and compliance schedules; security best practices to large database and high-transaction software systems in the Telecommunications space; advancing the program development of key risk and performance indicators with documented metrics.

Some essential functions of the role include, but are not limited to the following:

  • Work with sensitive and confidential information while maintaining the highest level of confidentiality, professionalism, and ethics
  • Maintain documented procedures and follow industry best practices for conducting application, system, and malware testing
  • Contribute to helping others learn industry security tradecraft
  • Perform application and system vulnerability assessments across the enterprise
  • Monitor overall IT Security Operations effectiveness
  • Assist with incident response and potential breach activities, on a 24x7 schedule, if necessary
  • Perform code reviews across a variety of programming languages and business units
  • Performing assessments of System Development Life Cycle (SDLC) processes
  • Developing test scripts and procedures to support the program’s tactical and strategic initiatives
  • Other security-related projects that may be assigned according to skills

 

Required Qualifications:

Candidates for this role must have direct experience with the following:

  • Minimum of 2+ years work experience in application security
  • Minimum education requirement of B.S. degree in Computer Science or equivalent work experience
  • -Strong ethics and understanding of ethics in business and information security
  • Experience performing code reviews
  • Experience in or strong understanding of software development / writing coding
  • Experience remediating vulnerabilities with business partners
  • Knowledge of OWASP tools and methodologies
  • Understanding of Java, C# and other web programming languages 
  • Understanding of scripting languages such as: Python, Go, AngularJS
  • Knowledge of secure system configurations for both Windows and Linux platforms 
  • Knowledge of how to secure and configure Webserver Technologies such as Apache, IIS, Tomcat etc. 
  • Ability to complete tasks and deliver professionally written and oral reports to clients at all levels of the organization
  • Possess current security certifications (e.g., CSSLP, CASS, OSWE)
  • Participate and contribute to enterprise security breach response activities; 24x7 schedule, if necessary
  • Collaborate with both internal and external partners to develop and update Security Operations standards, procedures, guidelines, and best practices
  • Developing and reporting of key information, metrics, security performance, and driving enterprise processes
  • Excellent communication, collaboration, and strong project management skills 
  • The ability to obtain a government clearance

Additional Skills:

  • Experience working with malware and applying reverse engineering techniques
  • Experience with web application vulnerability scanning tools (e.g., IBM AppScan, HP WebInspect, Acunetix, Burp Suite Pro, amongst others)
  • Experience with creating scripts (e.g., PowerShell, Pearl, Python, Go)
  • Experience with application and system analysis tools (e.g., HP Fortify, Checkmarx, BlackDuck)
  • Experience with high level programming languages (e.g., Java, C, C++, .NET (C#, VB)) 
  • Experience with web application development (e.g., ASP.NET, ASP, PHP, J2EE, JSP)
  • Understanding of container and automation technologies such as Jenkins, Puppet, Chef, Docker, Kubernetes etc. 
September 7, 2021

Consultant-Project Manager/Scrum Master

Responsibilities:

The Project Manager will be responsible for managing 2-4 projects concurrently and facilitating teamwork, communications, and correspondence between stakeholders across the Engineering, Product, Marketing, Legal, Security, Sales and Operations/IT organizations.  This position works with noted cross-functional teams to ensure successful implementation of defined initiatives.  The position requires knowledge and working experience with agile principles as scrum master.  The Project Manager will be responsible for creating and maintaining detailed project schedules, issues and risks as well as conducting status meetings as needed with the project team. Additional responsibilities may include project financial tracking and status reporting to executive management.

 

Requirements:

  • Certified Scrum Master certification and/or experience working in an agile environment using scrum framework
  • Ability to prioritize and organize effectively
  • Ability to develop strong working relationships with peers and project members
  • Ability to communicate orally and in writing in a clear, accurate and straightforward manner
  • Ability to show judgment and initiative to accomplish job duties
  • Ability to make decisions and solve problems while working under pressure and tight timelines
  • Organized with attention to detail
  • US Citizenship

Additional Skills:

  • PMP certification
  • Knowledge of general infrastructure procedures (e.g. data center operations)
  • Knowledge of infrastructure components and terminology (e.g. network switches)
  • Knowledge of Marketing related terminology and website development life cycles
  • Knowledge of AWS environments and technologies
  • MS Project or similar scheduling/mgmt. tool
  • Sharepoint
  • MS Excel
April 14, 2021

Financial Analyst

Responsibilities:
The candidate will be a key member of financial planning and analysis team supporting product line management. Responsibilities include leading the annual budgeting process, creating monthly forecasts, identifying variances and implementing corrective action as necessary. The role will be responsible for identifying process improvements, and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies.
•Drive and cultivate collaborative relationships with Product Management to facilitate an understanding of key business drivers of the financial results.
•Evaluate product performance to ensure consistency with short-term and long range goals.
•Coordinate and provide high quality budget and forecasts including variance analysis.
•Drive the communication and development of key performance indicators
•Monitor, track, and proactively report business performance, identifying issues, opportunities and challenges.

Required Skills:
•Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.
•1 - 3 years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing
•Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
•Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.
•Highly effective written, verbal, and presentation communication skills.
•Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.
•Proven ability to work across organizations, influencing change and delivering results.
•Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros

June 9, 2020