Responsibilities:

This technical position is responsible for eyes on glass monitoring, investigation and response to security incidents impacting iconectiv and its partner systems.

• Consult with other members of project team and end users to identify PKI requirements and develop requirements documentation
• Contribute to the technical direction on all areas of PKI architecture, including policies, standards, strategies, automation and governance
• Provide guidance to key stakeholders on PKI lifecycle, processes and procedures
• Support the design of proactive monitoring, alerting, trend analysis for PKI and underlying infrastructure, and support the operations team in implementation.
• Build and maintain all documentation related to certificate policies and certificate practice statements, including areas of design, deployment, validation, operational and DR/BCP.
• Manage the day-to-day operations surrounding PKI certificate management, including generation, revocation, troubleshooting, etc.
• Support the security services surrounding vulnerability scanning/remediation and system password/certificate management
• Successfully adhere to implementation schedules for system deployments and improvements following defined change control processes
• Serve in industry working groups surrounding telecom systems security matters
• Increase maturity of PKI product/service by defining Governance and Standards, building Product Roadmaps, and publishing the PKI Engagement model with SLAs

Required Qualifications:

• 5-8 years’ experience in IT Security; 3+ years’ experience working with PKI services and infrastructure.
• Subject matter expertise for areas of certificates and implementation & operation of PKI.
• Subject matter expertise for Key Management and Certificate enrollment/revocation processes.
• Fluency in security & encryption terminology
• Problem solving and troubleshooting of complex issues
• Experience with HSMs used in managing certificates and keys
• BA/BS in Computer Science, Information Technology or the equivalent combination of work experience required
• Security certifications desired, such as CISSP, CISM, CEH, AWS, GSEC

Additional Skills:

• Ability to present to peers and leadership on cryptography and PKI infrastructure roadmaps.
• Ability to strategically collaborate with other security, infrastructure, and engineering teams.
• Strong written and verbal communication skills; requires ability to communicate technical analysis to both technical and non-technical audiences.

Responsibilities: 

This Tier 2 Production Support Engineer is a FTE position. The incumbent in this position will provide end user support of applications and all iconectiv products that are deployed in different geographic locations as well as in USA. Strong Customer service, strong technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a production support engineer who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service. This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth oriented company. Key responsibilities include:

• Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
• Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.
• Shall act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
• Responsible for managing Tier 2 incident responses and resolutions.
• Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process.
• Support the following types of calls, questions, or tickets: Customer Service, Application Troubleshooting
• Assimilate all provided training associated with the application, and processes/procedures
• Gain a full understanding of internal processes and assist as needed.
• Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
• Work closely with a great, close-knit team.

Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering is required
• Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services is required
• Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database  and MySQL is required
• Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•  5 to 8 + years of customer service experience
• Excellent technical troubleshooting experience is necessary.
• Excellent phone and verbal communication skills
• Application support experience is a Must
• Superior MS Office Skills
• Strong business writing skills and the ability to author professional memos, reports, and correspondences
• Experience with reporting, metrics, SLA management, and quality assurance
• Strong organizational skills and the ability to build effective working relationships
• Excellent work ethics and customer focus
• Initiative, critical thinking and good follow through are key characteristics
• Any experience with Service Now or Jira or similar ticketing system is a must
• US Citizenship required

Additional Skills:

• Previous participation in a complete, ground-up product deployment

• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Willingness to work in a 24/7 environments
• Experience working with a diverse, global community is preferred
• Develop the ability to sense issues and activities and communicate/escalate effectively

Responsibilities:

iconectiv is seeking a Lead Systems Engineer to be the Product Owner for a large-scale application, with the ability to work in an agile environment to develop User Stories based on customer business needs and product roadmap. The candidate will also participate in testing the TruNumber Gateway product, which enables service providers to coordinate back-office systems and automate number portability transactions. 

• Work with customers, product managers, software developers and sales team to understand business needs and impacts to the system, creating user stories for software developers to implement
• Create and execute test plans and test cases to validate the TruNumber Gateway solution and specific functional requirements in a continuous improvement environment.
• Work with an Agile team to deliver best-in-class user stories and test cases for our products
• Act as lead technical owner for the product, providing internal and customer presentations and demos when required
• Collaborate with System Engineering and Architecture, Program Management, and Software Development teams in all aspects of the development lifecycle from early design feedback, functional automation, reliability, stress, performance, integration testing, through to supporting production issues

Requirements:

• 10+ years’ experience with writing requirements / user stories as well as testing large scale software applications, preferably in the telecom industry
• Working knowledge or familiarity with local number portability, with knowledge of ATIS WICIS and LSOG standards, or NPAC SMS Interoperable Interface Specification is a plus
• Experience with Agile/SCRUM processes and techniques
• Ability to communicate and collaborate cross-functionally, and work well with a team-oriented environment
• Experience working with commercial collaborative ALM tools 
• Proven experience with creating user stories and test cases for complex systems
• Strong written and verbal communications skills.
• B.S. in Information Systems or related discipline.

Responsibilities:

Seeking a Senior Systems Engineer to be the Technical Product Owner for 2 large scale applications, working in an Agile environment to develop User Stories based on customer business needs and product roadmaps.

• work with customers, product managers, software developers and sales team to understand business needs and impacts to the system
• create user stories for software developers to implement
• review development progress and demos, providing guidance to teams as they work through low level details of User Stories
• actively participate in agile ceremonies such as backlog grooming, story pointing, and sprint planning
• analyze and reverse engineer existing product components, developing and maintaining detailed systems requirements as well as user stories to be implemented on a modern software platform
• act as lead technical owner for product, providing internal and customer presentations, data samples, demos, customer documentation and responding to customer support issues when required
• work with product management to provide input into strategic direction of systems as well as prioritize product backlog

Requirements:

• ability to analyze complex business requirements and transform into clear/concise Agile user stories for developers to implement
• experience working with Agile/SCRUM processes and methodologies and writing user stories
• experience working with Application Lifecycle Management (ALM) Tools such as Helix or Jira
• ability to communicate and collaborate cross-functionally, and work well in a team-oriented environment
• possess excellent written and verbal skills
• familiarity with domestic and international telecom numbering standards a plus
• 7+ years in a Software Engineer role working on large scale systems
• B.S. in Computer Science discipline or equivalent working experience
• U.S. Citizenship required

Responsibilities:

The Project Manager will be responsible for managing 2-4 projects concurrently and facilitating teamwork, communications, and correspondence between stakeholders across the Engineering, Product, Marketing, Legal, Security, Sales and Operations/IT organizations.  This position works with noted cross-functional teams to ensure successful implementation of defined initiatives.  The position requires knowledge and working experience with agile principles as scrum master.  The Project Manager will be responsible for creating and maintaining detailed project schedules, issues and risks as well as conducting status meetings as needed with the project team. Additional responsibilities may include project financial tracking and status reporting to executive management.

Requirements:

• Certified Scrum Master certification and/or experience working in an agile environment using scrum framework
• Ability to prioritize and organize effectively
• Ability to develop strong working relationships with peers and project members
• Ability to communicate orally and in writing in a clear, accurate and straightforward manner
• Ability to show judgment and initiative to accomplish job duties
• Ability to make decisions and solve problems while working under pressure and tight timelines
• Organized with attention to detail
• US Citizenship

Additional Skills:

• PMP certification
• Knowledge of general infrastructure procedures (e.g. data center operations)
• Knowledge of infrastructure components and terminology (e.g. network switches)
• Knowledge of Marketing related terminology and website development life cycles
• Knowledge of AWS environments and technologies
• MS Project or similar scheduling/mgmt. tool
• Sharepoint
• MS Excel

Responsibilities:

Assist in building highly available and scalable provisioning services. Be involved and learn from architecture and design of core components from the ground up.

Requirements:

• 3-5+ years of programming experience in Angular, JavaScript consuming RESTful APIs
• 3-5+ years of programming experience in Java, Spring Framework on Tomcat
• Proficient in designing and developing responsive web pages with CSS/HTML5/DHTML/Bootstrap/Angular Material UI
• Proficient in Web Authoring tools like (e.g. Adobe, Dreamweaver, InDesign, Balsamiq Mockups, etc.)
• Proficient in developing in AWS

Additional Skills:

• Experience with MySQL and any NoSQL database
• Python
• Typescript

Responsibilities:

This in an entry level position.  The position offers the opportunity for on the job training with a project management focus.

The Project Coordinator will assist the project management team with scheduling meetings, creating and providing reports to stakeholders, documenting meeting decisions and project risks.  The Project Coordinator will be responsible for follow up and action item tracking for all products within the organization.  The position may require evaluation support of project management tools.

Requirements:

• Organized with attention to detail
• Interest in project management
• Ability to communicate orally and in writing in a clear, accurate and straightforward manner
• Ability to prioritize and organize effectively
• Ability to develop strong working relationships with peers and project members

Additional Skills:

• Sharepoint
• MS Office products

Responsibilities

The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology. The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined and rewarding. The candidate will be willing to be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner. Candidate must be able to handle each situation in a manner which is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation. Candidates must be able to take clear and concise notes of issues and present them in a manner that varied teams will be able to understand. The candidate must be able to demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Identify complex problems and review related information to develop and evaluate options and implement solutions.
Manage time efficiently, Be available during off-hours emergency.
Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Determines and recommends which products or services best fit the customers' needs

Requirements:

May require an associate's degree or higher in computer science or computer engineering field. Requires at least 3 to 5 years of experience in the field or in a related area.
A+ PC Technician, CompTIA Certified (Preferred)
Experience with Microsoft Windows 10 Operating Systems and Intune
Knowledge of Apple Macbook iOS MDM(JAMF)
Manage RSA Token
Manage corporate Mobile Phones with different vendors.
Experience with installing Microsoft O365 and other desktop software on Windows laptops
Experience with troubleshooting issues with Microsoft products like Outlook, Office 365 etc.
Active Directory and laptop imaging MDT experience preferred
Strong interpersonal skills and ability to troubleshoot common issues on user laptops related to software upgrades, installs etc.
Additional Skills:

Familiar with a variety of the field's concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
Works under general supervision.
A certain degree of creativity and latitude is required
Preferred linux and powershell scripting
Knowledge of Microsoft security and software updates and desktop patching and 3rd party software upgrades using various tools such as SCCM, WSUS, or Heat software

Responsibilities:

Intern needed to support the execution of the company’s social media and web content tactics.   Assistance in documenting requirements for updates on public websites, testing updates, making updates to miconectiv and provide support to the web team based on specific projects.

• Update and maintain social media accounts which include linkedin and twitter
• Assist in updating miconectiv content
• Assist in website test plans
• Documenting requirements for updates on public websites
• Support the execution of the company’s MARCOM strategy

Requirements:

• Enrolled at University with GPA of 3.0 or higher.
• Well organized with attention to detail.
• Excellent verbal, written, presentation and interpersonal skills.

Additional Skills:

CMS experience a plus
HTML experience a plus

Responsibilities:
Test engineer with 3-5 years’ experience in software development and test automation to work on modifications to Common Language products as well as upgrading infrastructure platform

Requirements:  

*US Citizenship*
•Web Services and REST API test automation using java, python tools, and Shell Scripts
•Git and Git Flow experience
•Code review process experience
•Agile Methodology and Software Lifecycle

Additional Skills:
•ETL processing with Structured and Unstructured datasets
•Selenium , Java, Maven, Micro Services environment testing and debugging
•K8s and Docker environments