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In the news
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We need an industry-backed, tech-neutral resource to restore trust in voice communications
With illegal robocalls now representing nearly half of all unwanted calls in the U.S., consumers are opting to simply not pick up their phones. In fact, studies show that in the U.S. alone, 76% of calls from an unidentified or unfamiliar number are left unanswered, and 58% of consumers only answer calls from numbers they recognize.
A previous article exploring how businesses can protect their brands against the damages from illegal robocalls touched on industry initiatives that are helping…
Apr 1, 2022
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Scam attacks are on the rise, but can they be fully stopped or prevented?
The Covid pandemic has accelerated not only digital adoption but also the scale and spread of scams. Every month, over 4 billion scam calls are made globally, with 23% of Americans reporting that they've lost money due to such calls in 2021 alone.
During a panel session during Mobile World Congress Barcelona, George Cray, Senior Vice President at iconectiv, highlighted the growth in spoof calling and cited statistics revealing that 85 billion robocalls happen globally. He revealed that many…
Mar 17, 2022
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MWC22 gets ready to unleash connectivity
In a recent VanillaPlus article, Peter Ford, Executive Vice President of iconectiv, explained how digital transformation will have a significant impact on connectivity and communications, along with identity verification.
“Both are driving forces behind the acceleration of conversational commerce – completing customer e-commerce transactions through communications platforms likes Instagram and WhatsApp, for instance – and how businesses communicate with customers and how countries make…
Feb 25, 2022
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CSPs must adopt a common language to ensure optimised operations
Business strategies that involve 5G, edge computing and virtualized networking demand a universal structure for the deployment, interconnection and management of the physical and virtual assets these capabilities require. Essentially, the same terminology must be used to enable different domains within a communications service provider (CSP) to have visibility into each other and for external organizations, such as partners and vendors.
For this interview, Eyad Alqadi, Regional Sales…
Feb 25, 2022
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Registered Caller: A Centralized Registry Service to Collect, Vet and Send Enterprise STIR/SHAKEN and Rich-Call-Data to Consumers
STIR/SHAKEN is a now widely-adopted protocol enabling telecoms to feed calling party attestation info to consumers when they receive a call from businesses. But phone calls from legitimate enterprises—such as a consumer’s bank, pharmacist, and doctor—are routinely NOT answered by consumers. So what “common language” or industry-adopted methodology will enable STIR/SHAKEN to evolve to its next level of usefulness?
The Q&A with iconectiv and CTIA about their joint initiative,…
Jan 7, 2022
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Tuning Your Selling Approach For 2022
The science of selling is constantly evolving. Over the last several decades, selling has become more capital intensive, data driven, and teamwork oriented. Several secular forces have been changing the nature of selling incrementally over time. Peter Ford, Head of Information Solutions Business at iconectiv, shares his insights on allocating the most effort toward the biggest customer opportunities.
Read more here.
Dec 28, 2021
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Trusted Communications: Authenticating Calls with Delegate Certificates
People simply do not answer the telephone anymore unless they unequivocally know who is calling. That is hurting legitimate businesses that rely on voice calls to reach their customers. The industry continues to advance the objective to restore consumer faith and confidence in answering our telephones. Central to achieving that objective is the ability to verify that the information of the calling party has been authenticated. That seems simple enough but considering that many businesses use…
Nov 5, 2021
Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
press release
Zain Group Drives Operational Efficiencies, Financial Compliance with Comprehensive Fixed Asset Management Solution
KUWAIT CITY, KUWAIT – 19 February 2019 – Zain Group, a leading mobile telecommunications provider serving more than 47.8 million customers in the Middle East and North Africa, today announced it will incorporate the iconectiv Common Language® solution to enhance capital and operational efficiencies within the company. The solution from iconectiv, an authoritative partner of the global communications industry, will help Zain gain new business insights through the comprehensive and ongoing…
Feb 19, 2019
press release
Industry Leaders Discuss New Strategies to Protect Consumers against Telephone Fraud
BRIDGEWATER, NJ – February 12, 2019: Strategies and insights to combat the continuing rise of telecom fraud will be the topic of discussion for delegates convening at a specialist summit in San Francisco on February 21, 2019. Among the expert speakers, will be Chris Drake, CTO, iconectiv who will provide details on a new twist on an old fraud technique that is quickly escalating losses for service providers, call centers and enterprises.
With the cost of telecom fraud continuing to…
Feb 12, 2019
press release
Intelligently managing fraud and asset management focus at MWC19 Barcelona
BARCELONA, SPAIN – Service providers will lose €1.9B to telecom fraud on the first day of MWC19 Barcelona. iconectiv, an authoritative partner of the global communications industry connecting more than two billion people every day, will be discussing critical strategies to mitigate fraud during the show. Stop by the iconectiv meeting room located in Hall Two – Stand 201. Press and analyst interviews are available, and may be scheduled by emailing Sharon Oddy at soddy@iconectiv.com.
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Feb 4, 2019
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Are home location register (HLR) lookups putting your business at risk?
Market brief outlines how service providers can efficiently route calls and messages securely
BRIDGEWATER, NJ – January 23, 2019: With tens of millions of telephone numbers porting to a different network every week, service providers must be able to identify what network a telephone is on to route a call or message to it in fractions of a second. Getting that detail wrong is a costly mistake, which is why a new market brief from iconectiv, an authoritative partner of the global…
Jan 23, 2019
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Best practice fraud protection strategies in the spotlight as service providers face increasing losses
Industry leading iconectiv® TruNumber Protect takes center stage at inaugural Middle East conference
BRIDGEWATER, N.J. – January 17, 2019 – The increasingly damaging impact of telecom fraud and how service providers can protect themselves and their customers from its risks, will be one of the key takeaways from the upcoming Risk and Assurance (RAG) Conference in Bahrain. With annual global losses from telecoms fraud heading towards $30 billion, the most effective strategies to combat the…
Jan 17, 2019
press release
iconectiv’s Kathy Timko Appointed to Rutgers University’s Customer Experience Certificate Program Advisory Board
Timko joins other top business executives in mentoring tomorrow’s customer experience professionals
iconectiv, an authoritative partner of the global communications industry connecting more than two billion people every day, today announced Rutgers University has appointed Kathy Timko, Head of the Local Number Portability Administration (LNPA) Services at iconectiv, to its Customer Experience Certificate Program Advisory Board.
The Advisory Board supports attendees of the Rutgers Customer…
Dec 11, 2018
press release
Vietnam Brings Choice, Convenience of Mobile Number Portability (MNP) to Residents
BRIDGEWATER, N.J. – December 10, 2018 – Vietnam is the latest country to provide the choice and convenience of Mobile Number Portability (MNP) to its residents with the rollout of a national solution on November 16, 2018.
The Vietnam Telecommunications Authority (VNTA) selected FPT Information System Corporation (FPT IS) to deploy Vietnam’s first MNP solution using iconectiv’s TruNumber Portability Clearinghouse. FPT worked closely with iconectiv—the authoritative partner of the global…
Dec 10, 2018