In the news

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We need an industry-backed, tech-neutral resource to restore trust in voice communications

With illegal robocalls now representing nearly half of all unwanted calls in the U.S., consumers are opting to simply not pick up their phones. In fact, studies show that in the U.S. alone, 76% of calls from an unidentified or unfamiliar number are left unanswered, and 58% of consumers only answer calls from numbers they recognize. A previous article exploring how businesses can protect their brands against the damages from illegal robocalls touched on industry initiatives that are helping…
Apr 1, 2022
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Scam attacks are on the rise, but can they be fully stopped or prevented?

The Covid pandemic has accelerated not only digital adoption but also the scale and spread of scams. Every month, over 4 billion scam calls are made globally, with 23% of Americans reporting that they've lost money due to such calls in 2021 alone. During a panel session during Mobile World Congress Barcelona, George Cray, Senior Vice President at iconectiv, highlighted the growth in spoof calling and cited statistics revealing that 85 billion robocalls happen globally. He revealed that many…
Mar 17, 2022
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MWC22 gets ready to unleash connectivity

In a recent VanillaPlus article, Peter Ford, Executive Vice President of iconectiv, explained how digital transformation will have a significant impact on connectivity and communications, along with identity verification. “Both are driving forces behind the acceleration of conversational commerce – completing customer e-commerce transactions through communications platforms likes Instagram and WhatsApp, for instance – and how businesses communicate with customers and how countries make…
Feb 25, 2022
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CSPs must adopt a common language to ensure optimised operations

Business strategies that involve 5G, edge computing and virtualized networking demand a universal structure for the deployment, interconnection and management of the physical and virtual assets these capabilities require. Essentially, the same terminology must be used to enable different domains within a communications service provider (CSP) to have visibility into each other and for external organizations, such as partners and vendors. For this interview, Eyad Alqadi, Regional Sales…
Feb 25, 2022
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Registered Caller: A Centralized Registry Service to Collect, Vet and Send Enterprise STIR/SHAKEN and Rich-Call-Data to Consumers

STIR/SHAKEN is a now widely-adopted protocol enabling telecoms to feed calling party attestation info to consumers when they receive a call from businesses. But phone calls from legitimate enterprises—such as a consumer’s bank, pharmacist, and doctor—are routinely NOT answered by consumers. So what “common language” or industry-adopted methodology will enable STIR/SHAKEN to evolve to its next level of usefulness? The Q&A with iconectiv and CTIA about their joint initiative,…
Jan 7, 2022
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Tuning Your Selling Approach For 2022

The science of selling is constantly evolving. Over the last several decades, selling has become more capital intensive, data driven, and teamwork oriented. Several secular forces have been changing the nature of selling incrementally over time. Peter Ford, Head of Information Solutions Business at iconectiv, shares his insights on allocating the most effort toward the biggest customer opportunities.  Read more here.
Dec 28, 2021
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Trusted Communications: Authenticating Calls with Delegate Certificates

People simply do not answer the telephone anymore unless they unequivocally know who is calling. That is hurting legitimate businesses that rely on voice calls to reach their customers. The industry continues to advance the objective to restore consumer faith and confidence in answering our telephones. Central to achieving that objective is the ability to verify that the information of the calling party has been authenticated. That seems simple enough but considering that many businesses use…
Nov 5, 2021

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

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A Successful Pilot: iconectiv, CTIA, Metaswitch and Verizon Address the Benefits of a Centralized Industry Registry for Verifying Voice Calls

Presented at the 2021 STIR/SHAKEN Summit, industry leaders discuss the current state of voice verification and the need for an industry trust engine     What:  Verification of voice calls is critical. Studies show that 71 percent of consumers no longer answer their phone, and 58 percent only answer calls from numbers they recognize. With the ever-growing number of options for enterprises to deliver phone calls, authentication efforts have become complex. Luckily,…
Sep 8, 2021
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AT&T, CTIA and iconectiv Discuss Efforts to Mitigate robocalls in the U.S.

What:  With the rise of unwanted robocalls, ignored or blocked legitimate calls have a negative impact on U.S. companies and consumers. To solve this challenge, iconectiv in partnership with CTIA created Registered Caller™—the industry-backed centralized registry for verifying voice calls. Registered Caller ensures that business entities and the telephone numbers they use get vetted, registered and verified, helping prevent legitimate calls from getting blocked or flagged as spam…
Aug 25, 2021
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iconectiv Recognized for Exceptional Robocall Mitigation Technology that Restores Trust Across Voice Communications

TruReach Certify Wins TMC 2021 Communications Solutions Product of the Year Award What’s the News: iconectiv’s TruReach Certify has been recently selected by TMC as a 2021 Communications Solutions Product of the Year Award recipient. Why it Matters: iconectiv’s TruReach Certify is being recognized for helping to mitigate illegal robocalls and caller ID spoofing, restoring consumer trust in voice communications. Who’s it for: Service providers, regulators and enterprises that rely on…
Aug 12, 2021
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As Distributed Workstyles Grow, iconectiv TruNumber Routing Helps Ensure Calls and Text Messages are Delivered Accurately and Cost-Effectively in 84 Countries

What’s the News: The pandemic’s impact on business continuity and workstyles has increased enterprises’ reliance on telecommuting and other highly distributed workforces. This trend increases the need to ensure that calls and text messages are always routed correctly to wherever employees are based, including offshore call centers, country or regional headquarters and other key business process operation facilities like an employee’s home.  Why it Matters: iconectiv's&nbsp…
Aug 5, 2021
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Legitimate Businesses, Telephone Companies Now Have More Options to Present Verified Caller ID to Consumers

 Delegate Certificate Use Case Approved in the SHAKEN Ecosystem What’s the News: Today’s announcement by the Secure Telephone Identity Governance Authority (STI-GA) approving the use of Delegate Certificates, paves the way for new tools to deliver trusted calls including expanding the use cases for Registered Caller™, the industry-backed telephone registry from CTIA and iconectiv, supporting voice service providers who choose to use Delegate Certificates when authenticating caller…
Jul 26, 2021
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iconectiv to Participate at Virtual SIP Forum 2021 STIR/SHAKEN Summit

STIR/SHAKEN Summit Spotlights International Impact and Upcoming Regulatory Requirements of Authenticating Voice Calls July 19-23, 2021 What: Presented by the SIP Forum, the 2021 STIR/SHAKEN Virtual Summit is a reprise of the special mid-year webinar series focused on the STIR/SHAKEN Call Authentication Framework. Who:  iconectiv will be joined by industry leaders to discuss the progress that has been made, the solutions that have emerged and the common industry standards that…
Jul 16, 2021
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T-Mobile and Partners Complete First-Ever Wireless Call with Rich Call Data

A key milestone towards protecting consumers from scammers and unwanted robocalls, T-Mobile, First Orion, and partners complete their first standards-based wireless call to combine authenticated Caller ID and Rich Call Data BELLEVUE, Wash. — July 16, 2021 — Spoofers beware. T-Mobile (NASDAQ: TMUS) today announced a key milestone in protecting consumers from scammers and making Caller ID even more trusted. Along with a premier group of technology companies, messaging industry stakeholders and…
Jul 16, 2021