Omni-Channel Verification - Executive Broadcast
Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. From technology vendors, service providers, messaging providers, enterprises, and regulators, how can the ecosystem collaborate to deliver trusted communications?
- Mike O’Brien—Chief Product Officer, iconectiv
- Cary Cusumano—Customer Experience Design, Verizon