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Speaking Engagement

Numbers matter: building brand and keeping customer trust in omni-channel


More than 42 million toll-free voice numbers are in use today, many of which are associated with the world’s most well-known brands. Originally used for inbound calls, businesses are now discovering these numbers are a powerful tool for customer engagement – particularly when it comes to texting. The numbers you use need to open doors, which is becoming increasingly difficult at a time of growing distrust in communications. In this webinar, industry experts will provide practical tools for how to improve revenue and relationships while navigating the new rules for keeping customer trust.

Key Takeaways:

  • Learn the essential tip for protecting your numbers from competitive threats
  • Gain key insights into how consumer trust is evolving – for voice, text, chatbots – and what this means for you, as a brand, marketer, or provider of communication services
  • Explore the ways successful businesses have used toll-free numbers as a key element of their conversational commerce strategy

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Mike Gilbert Headshot

Mike Gilbert, Senior Account Director

Mike Gilbert, Senior Account Director at iconectiv, is responsible for marketing, selling, managing, supporting and promoting TruReach Toll-Free 8MS. As a trusted business leader, Gilbert has diverse, progressive experience in telecom sales engineering, software development, project and program management and new business development. Gilbert has spent his entire carrier in the Telecom sector, starting as a Software Engineer on Government Communications projects and moving on to integrate Voip Services Internationally.  Gilbert finally discovered his true expertise in the Toll Free industry where he now sits on 3 Industry standards boards.  Gilbert holds a Bachelor of Science in Computer Science from University of Delaware.