Navigating voice communication compliance and efficiency with authoritative data

Businesses that rely on outbound voice communications to engage their customers face significant challenges efficiently and legally. With constant changes in customer contact information, changing compliance requirements and the risk of fines for telemarketing, market research and debt collection agencies, they must ensure outreach efforts are effective while safeguarding their businesses from regulatory pitfalls and hefty fines for non-compliance with the Telephone Consumer Protection Act (TCPA). 

To protect both consumers and businesses, the TCPA, specifically, imposes strict guidelines on telemarketing practices, including restricting or prohibiting unsolicited: 

• automated calls, texts and faxes, based on specific time limits and telephone type
• unsolicited calls before 8am or after 9pm
• calls to cellphones without prior consent
• contacting unallocated or unassigned numbers 

Without a reliable, authoritative source of telephone number data, businesses may inadvertently contact consumers they shouldn’t, leading to legal repercussions and reputational damage. 

Fortunately, businesses that depend on outbound voice communications can simplify the process and address these operational challenges by leveraging accurate, real-time telephone number data, like that available from iconectiv TruOps Telecom Routing Administration TDS, to ensure compliance and optimize their call campaigns. With the right telephone number data, regulatory compliance efforts are simplified and call campaigns are more effective and less costly. 

Take a deeper look into how this data-driven approach supports the industry.