Mission Telco RBM Vetting: Balancing customer experience with security

In today’s tech-forward world, finding the balance between account security measures and a simple customer experience is trickier than ever before. Mission Telco RBM Vetting focuses on the aid that the iconectiv Operativ Task Force’s provided to a Communications Platform as a Service (CPaaS) provider in need of a tool to vet and protect its business messaging efforts.

The reason? As businesses turn to messaging for customer engagement, they increasingly are being tasked with Know Your Business (KYB) and Know Your Customer (KYC) requirements to ensure messages are being delivered safely and securely.

Agent Inspire is tasked with supporting the CPaaS provider with their KYB and KYC compliance needs by implementing a vetting system to review new enterprise customers before they can engage with customers across their traditional messaging channels.

Check out the video to see how Agent Inspire utilizes Rich Communications Services (RCS) and Rich Business Messaging (RBM) backed by authoritative phone number vetting to confirm the businesses are who they say they are and create a safe channel for conversational commerce and customer engagement.  

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